What Ouellette & Associates does

Ouellette & Associates is identified in firmographics as a private insurance claims adjusting firm headquartered in Indianapolis, founded in 2000 with 1–10 employees and a website at indianaclaimsservice.com. However, the substantive source material provided does not describe Ouellette & Associates directly; it describes ClaimsPro, a multi-national independent claims adjusting firm with which Ouellette & Associates' Indianapolis footprint overlaps. ClaimsPro was founded nearly 45 years ago (1979) as a small group of independent adjusters and now operates 11 branch locations across the United States (with coverage of both US states and Canada), delivering claims management solutions to North American insurance carriers, corporate/self-insured clients, Lloyd's, international markets, and reinsurance markets.

The company's core technology stack is built around two proprietary assets: iAdjust™, a claims adjusting and data management system that records unlimited loss and claims information with secure SSL-protected client-portal access for real-time monitoring, and ClaimsPro Connect, a client-facing reporting system with Google Maps integration, customizable dashboards, and configurable role-based access. Service lines are organized into Claims Adjusting Services (automobile, property, casualty/liability, litigation preparation), the Specialty Risk Division (complex commercial/industrial losses, including financial lines, marine/transportation/equipment/cargo), and Transportation/Cargo/Marine services, supported by a 24/7 emergency hotline (1-877-346-4966) and email intake ([email protected]).

ClaimsPro generates revenue through B2B fee-for-service contracts with insurance carriers and corporate clients, plus third-party administration services handled end-to-end from intake to settlement; pricing is contract-based, not publicly disclosed, and engagements are typically multi-year. Go-to-market is enterprise/field-sales led, distributing directly to insurance and corporate buyers via branch office presence, the emergency hotline, and a secure client portal. The firm is part of SCM Insurance Services, Canada's largest claims management provider with 3,000+ employees across 200+ locations; in November 2025, SCM was acquired by Davies, a global professional services firm with 9,000+ professionals across 22 countries, making the November 2025 Davies-SCM transaction Davies' largest strategic M&A to date and integrating ClaimsPro U.S. into that broader platform.

Name

Ouellette & Associates

Legal name

ClaimsPro LP

Website

https://indianaclaimsservice.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

1–10 employees

Short description

Ouellette & Associates is identified in firmographics as a small Indianapolis-based insurance claims adjusting firm (2000-founded, 1–10 employees); the substantive source material instead describes ClaimsPro, a multi-national independent adjusting firm serving North American insurance carriers, self-insured corporates, Lloyd's, and reinsurance markets across 11 US branches via iAdjust™ and ClaimsPro Connect proprietary platforms.

Ownership category

akta.pro rank

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Claims Adjusting Services: B2B fee-for-service model providing independent claims adjusting services to insurance carriers and corporate clients. Services include automobile, property, casualty/liability claims handling, specialty risk division, and transportation/cargo/marine claims.
2. Third-Party Administration (TPA): Claims management and administration services for insurance markets, providing end-to-end claims handling from intake through settlement and payment distribution.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Ouellette & Associates is described as an insurance claims adjusting firm based in Indianapolis. The broader aggregated material relates to ClaimsPro, a multi-national independent claims adjusting firm providing end-to-end claims management for insurance carriers and self-insured corporate clients across North America, including automobile, property, casualty/liability, specialty risk, and transportation/cargo/marine claims handling delivered via proprietary technology and field adjusters.

Product overview

ClaimsPro is a multi-national independent claims adjusting firm offering a unified platform of proprietary technology and professional services. The core technology stack consists of iAdjust™ (claims management software) and ClaimsPro Connect (client reporting portal). Services are delivered through specialized divisions including Claims Adjusting Services (covering Automobile, Property, Casualty & Liability, and Litigation Preparation), the Specialty Risk Division (SRD) for complex commercial losses, and Transportation/Cargo/Marine services. The company operates as part of SCM Insurance Services and Davies, having grown through acquisitions including Nixon & Company (rebranded 2020) and CJ Hester (acquired 2021).

Differentiator

Problem solved

Functional benefit

Brands

• iAdjust: Proprietary claims management software used by ClaimsPro for claims handling and data management.
• ClaimsPro Connect
• Specialty Risk Division (SRD)

Products and services

• iAdjust™
• ClaimsPro Connect
• Specialty Risk Division (SRD)
• Automobile Claims Services
• Property Claims Services
• Casualty & Liability Claims Services

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

One partnership is on record.

• Integra Technical ServicescoreStrategic or Co-development Partner · 10 May 2022ClaimsPro's Specialty Risk Division formed a strategic alliance with Integra Technical Services, a specialist international adjusting business established in 1998. The partnership enhances ClaimsPro's global service offering to Lloyd's, international and domestic insurance, and reinsurance markets. The combined resource focuses on complex commercial and specialty lines including Construction, Engineering, Power Generation, Mining, Marine, Oil & Gas, and specialist liabilities. Integra is wholly owned by practitioners and is one of the few truly independent businesses in international adjusting.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• ESIS (Chubb): Third-party claims administrator and risk management services provider owned by Chubb. Provides claims management and adjusting services to carriers and self-insureds under a comparable business model at meaningfully greater scale.
• McLarens: Global independent loss adjusting and claims management firm serving insurers, reinsurers, and self-insureds across commercial and specialty lines. Comparable independent adjusting model with multi-region reach and similar carrier-focused proposition.
• Sedgwick: Leading global provider of claims management, loss adjusting, and managed care services. Sedgwick is a scaled independent adjuster competing in the same carrier-served claims adjusting category as Ouellette & Associates.
• Crawford & Company: One of the world's largest independent adjusting and claims management firms, serving insurance carriers globally. Crawford is a broadly comparable independent adjusting platform with a much larger scale and international footprint, competing for the same carrier panel business.
• Davies: Global professional services and technology firm operating a major claims solutions practice including independent adjusting. Recently announced acquisition of SCM Insurance Services (ClaimsPro's parent), positioning it as a major scaled player in the same space.

Direct peers

• Pilot Catastrophe Services: Independent catastrophe and daily claims adjusting firm serving insurance carriers. Directly comparable as an independent adjuster delivering field-based claims services to carrier clients.
• Charles Taylor Adjusting: Global loss adjusting firm providing claims services to insurers and reinsurers across property, casualty, marine, and specialty lines. Directly comparable independent adjuster serving similar carrier and reinsurance clients.
• GAB Robins (now part of Sedgwick): Independent adjusting firm (now integrated into Sedgwick) historically serving insurance carriers with property, casualty, and specialty claims services. Directly comparable in business model and customer base, illustrating the consolidation path smaller independents face.
• Engle Martin & Associates: Independent insurance adjusting firm specializing in property, casualty, and specialty claims for carriers and self-insureds. Directly comparable as an independent adjuster serving similar carrier clients with a similar core service portfolio.
• ClaimsPro: Multi-national independent claims adjusting firm serving insurance carriers and corporate clients across North America. Directly comparable as an independent adjusting firm with a similar carrier and self-insured customer focus.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights4 records

Customer concentration

• Xx.com/inclaimssvc
• Facebookfacebook.com/IndianaClaimsService

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ouellette & Associates