Claim Solutions
Claim Solutions is a boutique public adjusting firm that advocates for residential and commercial policyholders, preparing, documenting, and negotiating property damage insurance claims from fire, water, storm, and hurricane losses on a contingency-fee basis across the U.S. East Coast.
- Company typePrivate
- Founded2003
- HeadquartersUtica, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Claim Solutions does
Claim Solutions (operating as Claim Solutions USA and legally as Salatino, Ryan & Associates Claim Solutions Inc.) is a boutique public adjusting firm founded in October 2003 by Christopher J. Salatino and John Ryan. The company acts exclusively as an advocate for policyholders — not insurance carriers — in preparing, filing, documenting, appraising, estimating, negotiating, and managing property damage insurance claims. It specializes in large-structure disaster recovery arising from fire, water, wind, storm, flood, earthquake, and hurricane losses, serving both residential homeowners and commercial property owners (including distributors, manufacturers, warehouses, retailers, hotels, hospitals, schools, senior care facilities, and municipalities).
The core offering is licensed public insurance claim adjustment services, delivered through integrated service modules: immediate onsite inspection and damage assessment (survey, photography, room-by-room estimates, policy review), building reconstruction estimates, comprehensive contents inventories, and time element claims preparation covering Loss of Use, Business Interruption, Extra Expense, and Additional Living Expenses. The firm then presents itemized claim packages to carrier adjusters and negotiates settlements. This is a service-based, expertise-driven business with no proprietary software, API, or technology platform; its methodology rests on licensed, bonded adjusters and specialists (adjusters, inventory specialists, appraisers, estimators, and business interruption experts).
The business model is contingency-based: the firm charges no upfront fees and earns a small percentage of the claim only upon successful settlement, aligning its incentives with the policyholder and providing a free initial consultation and claim review. Go-to-market is sales-led and direct-to-consumer, with customer acquisition driven by referrals, client testimonials, organic web presence (claimsolutionsusa.com), and phone-based intake via a 24/7 toll-free line. The company operates from offices in Utica and Cohoes (New York), Pensacola (Florida), and New Orleans (Louisiana), and is licensed across nine states and Puerto Rico, concentrated on the U.S. East Coast, Northeast, and Southeast.
Claim Solutions firmographics
Firmographics- Name
- Claim Solutions
- Legal name
- ClaimSolution, Inc.
- Website
- https://claimsolutionsusa.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Claim Solutions is a boutique public adjusting firm that advocates for residential and commercial policyholders, preparing, documenting, and negotiating property damage insurance claims from fire, water, storm, and hurricane losses on a contingency-fee basis across the U.S. East Coast.
- Ownership category
- akta.pro rank
Claim Solutions industry classification
Industry- Product category
- Public Insurance Adjusting Services
- NAICS
- Claims Adjusting (524291), Insurance Agencies and Brokerages (524210)
- SIC
- Insurance Agents, Brokers & Service (6411), Fire, Marine & Casualty Insurance (6331)
- akta.pro primary industry
- Claims Advocacy & Loss Recovery Services (FSAEADAH)
- akta.pro secondary industry
- Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL)
Keywords
Where Claim Solutions is headquartered
LocationHeadquarters
- HQ city
- Utica
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Claim Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Contingency-Based Claims Recovery: Fees are structured as a percentage of the insurance claim settlement. No upfront costs to clients - company only earns when the client receives a settlement. This aligns incentives between the company and policyholder.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Pay-as-you-go | Contingency fee model with no upfront costs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Claim Solutions product offering
Product offeringCore offering
Claim Solutions is a licensed public adjusting firm that represents policyholders in preparing, filing, documenting, appraising, estimating, negotiating, and managing property damage insurance claims. The firm specializes in large structure disaster recovery from fire, water, wind, and storm damage, serving both residential and commercial property owners through expert advocacy against insurance carriers.
Product overview
Claim Solutions is a boutique public adjusting firm offering a unified suite of insurance claim advocacy services. The core offering is Public Insurance Claim Adjustment Services, which encompasses Residential Property Loss and Commercial Property Loss divisions. These services are delivered through integrated modules including onsite inspection and damage assessment, building reconstruction estimates, contents inventory, time element claims preparation, and specialized services for fire, water, and storm damage. The company has negotiated over $100 million in insurance claims, supplements, and denied claim reversals.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Over $100 million in insurance claims, supplements, and denied claim reversals negotiated
Companies that use Claim Solutions
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
Claim Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Claim Solutions partnerships and signals
Strategic signalScale indicators3 records
Recent moves4 records
Expansion highlights3 records
Claim Solutions competitors and assessment
Company assessmentDirect peers
- Allcity Adjusters: Public adjusting firm representing homeowners and businesses on property insurance claims. Similar in service offering, target customer (residential and commercial policyholders), and contingency pricing.
- Citizens Public Adjusters: Public adjusting firm representing homeowners and businesses in insurance claim negotiations. Overlaps with Claim Solutions in policyholder advocacy, fire/water/storm loss focus, and contingency-based pricing.
- Adjusters International: One of the largest independent public adjusting firms in the U.S., representing policyholders on commercial and residential property loss claims. Directly comparable to Claim Solutions in advocacy model, contingency pricing, and large-structure disaster focus.
- Eagle Public Adjusters: Public adjusting firm assisting property owners with fire, water, and storm damage claims. Comparable boutique-style model with policyholder advocacy and contingency fee structure.
- Tutwiler & Associates Public Adjusters: Multi-state public adjusting firm specializing in commercial and residential property loss claims, including business interruption. Direct comparable on service scope and contingency model.
- Wardlaw Claims Service: Public adjusting firm serving commercial and residential policyholders with property damage claims. Comparable in advocacy-for-policyholder positioning, contingency fee structure, and multi-state catastrophe response.
- Greenspan Claims Group: Public adjusting firm representing policyholders on residential and commercial property loss claims. Direct comparable in advocacy positioning, contingency fee model, and California/western disaster response (geographic parallel to Claim Solutions' East Coast focus).
Broad incumbents
- Crawford & Company: Global claims management and adjustment firm providing property, casualty, and catastrophe services. Represents the broad incumbent end of the property claims market where Claim Solutions competes on the policyholder-side niche.
- Sedgwick Claims Management Services: Large third-party claims administrator handling property, casualty, and specialty claims for insurers and self-insureds. Provides adjacent/competing claims management scale against which boutique public adjusters must differentiate.
Emerging players
- Pilot Catastrophe Services: Independent adjusting and catastrophe claims services firm operating in storm-impacted regions. Comparable in catastrophe response and East Coast/Gulf footprint, though it serves carriers rather than only policyholders.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Claim Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Claim Solutions leadership team
Management profileNumber of profiles
Profiles6 records
Claim Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Claim Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Claim Solutions
What does Claim Solutions do?
Claim Solutions is a licensed public adjusting firm that represents policyholders in preparing, filing, documenting, appraising, estimating, negotiating, and managing property damage insurance claims. The firm specializes in large structure disaster recovery from fire, water, wind, and storm damage, serving both residential and commercial property owners through expert advocacy against insurance carriers.
Is Claim Solutions a public or private company?
Claim Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Claim Solutions founded?
Claim Solutions was founded in 2003. It employs 1 to 10 people.
Where is Claim Solutions based?
Claim Solutions is headquartered in Utica, United States, in the North America region.
How does Claim Solutions make money?
One revenue line is on record: contingency-Based Claims Recovery.
Who are Claim Solutions's main competitors?
Direct peers on record are Allcity Adjusters, Citizens Public Adjusters, Adjusters International, Eagle Public Adjusters, Tutwiler & Associates Public Adjusters, Wardlaw Claims Service and Greenspan Claims Group. Broad incumbents are Crawford & Company and Sedgwick Claims Management Services. Pilot Catastrophe Services is listed as an emerging player.
Does Claim Solutions have an API?
No public API is recorded for Claim Solutions.
What industry is Claim Solutions in?
Claim Solutions's product category is Public Insurance Adjusting Services. Its primary akta.pro industry code is FSAEADAH, Claims Advocacy & Loss Recovery Services, with a secondary code of HSAPAOAL, Insurance Claims Estimation, Documentation & Managed Repair. Its NAICS code is 524291 and its SIC code is 6411.