Mondial

What Mondial does

Mondial is a privately held Australian telephone fundraising company founded in 2005 and headquartered in North Sydney, New South Wales. The firm operates as an outbound call center specialist for the charity and not-for-profit sector, conducting telephone campaigns on behalf of Australian and New Zealand charity clients across donor acquisition, retention, upgrade, reactivation, bequest/legacy calling, membership renewals, and child sponsorship programs. Its stated methodology is a donor-centric calling style that places beneficiaries and benefactors at the center of the conversation rather than the charity brand, supported by staff training delivered in partnership with charity clients and a preference for mature, life-experienced fundraisers.

The core product is a single unified service called MonDial Telephone Fundraising, supplemented by a Client Report Portal that provides charity clients with online access to campaign reports and daily updates, and an internal staff hours booking tool. The service surface has expanded beyond pure telephony into multi-channel supporter journeys combining email, telephone, and SMS, including supporter survey capabilities. The technology stack is operationally focused rather than technologically differentiated: call center operations, web-based reporting, and basic workflow tooling — with no disclosed proprietary AI/ML, patents, or API integrations.

Mondial generates revenue through professional services fees charged per campaign to charity clients, with pricing quote-based and not publicly disclosed. Go-to-market relies heavily on word-of-mouth and personal referrals within the charity sector, supplemented by FIA (Fundraising Institute of Australia) membership and direct in-person engagement with charity offices across Australia and New Zealand. The customer base comprises Australian and New Zealand registered charities, with named anchors including UNICEF Australia, UNICEF New Zealand (client since 2005), Forest & Bird New Zealand (over a decade), Plan International Australia (since 2015), and New Zealand Red Cross. Headcount is reported in the 51-100 range.

Name

Mondial

Legal name

Mondial

Website

https://mondialfundraising.com.au

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Nonprofit Fundraising Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

akta.pro primary industry

Fundraising & Donor Acquisition Calling (Nonprofit) (BPAAADAJ)

Keywords

• Telephone fundraising services
• Charity fundraising campaigns
• Donor acquisition calling
• Supporter retention programs
• Outbound fundraising calls

Headquarters

HQ city

North Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Telephone Fundraising Services: Mondial provides telephone fundraising services to charities, making outbound calls on behalf of their charity clients to supporters. They charge for these services based on campaigns conducted, including donor acquisition, retention, upgrade, reactivation, and bequest/legacy calling programs.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Mondial provides outbound telephone fundraising services to Australian and New Zealand charities, conducting campaigns on their behalf to acquire, retain, upgrade, and reactivate donors. The service covers bequest/legacy calling, membership renewals, child sponsorship, welcome and thank-you calls, and supporter journey design combining phone, email, and SMS. Pricing is quote-based per campaign rather than published, and the company operates a single call center at 157 Walker Street, North Sydney, supported by a client reporting portal.

Product overview

Mondial operates as a telephone fundraising company offering a single unified service called MonDial Telephone Fundraising. The core product is supplemented by a Client Report Portal for campaign reporting and analytics, and internal staff tools. The company provides three main service categories: Nurture services (Upgrade, Reactivation, Decline/Dishonour Management, Bequest/Legacy Calling, Appeal Announcement, Rolling Campaign Program, Child Sponsorship, Membership Renewal), Acquisition services (Lead Gen Conversion, Web Lead Conversion, Mail Conversion, PSMS/SMS Conversion, Event/Volunteer Conversion, SMS Response, Membership Conversions), and Non-Financial Calling services (Welcome calls, Thank you calls, Supporter Journey surveys, and multi-channel supporter journey design combining email, telephone, and SMS).

Differentiator

Problem solved

Functional benefit

Products and services

• MonDial Telephone Fundraising Outbound telephone fundraising service for Australian and New Zealand charities, covering donor acquisition, retention, upgrade, reactivation, bequest/legacy calling, membership renewals, child sponsorship, welcome/thank-you calls, and multi-channel supporter journey design. The service is sold to registered charities and is delivered by Mondial's call center staff in North Sydney.
• Client Report Portal Online reporting portal provided to charity clients to access real-time campaign reports, daily updates, and analytics regarding their telephone fundraising campaigns.

Quantifiable outcome

• UNICEF Australia reports telephone programs improving year on year with exceptional donor retention
• +3 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• FIA (Fundraising Institute of Australia)coreOthersMondial is a proud supporter and member of FIA, the Fundraising Institute of Australia. This membership provides industry credibility and access to the broader fundraising professional community in Australia.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Public Interest Communications: US telephone outreach firm specialising in nonprofit and public-interest fundraising calls. Direct functional peer to Mondial's outbound calling service model, though geographically distinct.
• Ruffalo Noel Levitz: US-based leader in telephone-based fundraising, donor acquisition, and student/school fundraising. Closest international analogue to Mondial's outbound charity calling model with a much larger scale and US footprint.
• M+R: US-based fundraising and marketing agency serving nonprofits across phone, digital, and direct response. Comparable as a mission-aligned fundraising services peer with overlapping service lines.
• Pursuant: US fundraising services agency offering phone, direct mail, and digital fundraising for nonprofits. Comparable in mission and end-market but operates at much larger scale and broader channel mix.

Broad incumbents

• Concentrix: Global customer experience and BPO major with ANZ delivery and a dedicated nonprofit/charity services practice. A scaled incumbent that competes for large charity outsourcing contracts.
• Teleperformance: Global leader in outsourced customer experience management with large APAC presence. A broader incumbent whose outbound contact centre capabilities overlap with Mondial's charity fundraising services.
• Salmat: ASX-listed Australian customer contact solutions provider offering call centre, BPO, and marketing services. Comparable operating model and ANZ footprint but much broader portfolio than charity-specific fundraising.
• Probe Group: Large Australian contact centre and BPO operator with ANZ presence. Overlaps with Mondial on outbound calling capability but serves a much wider customer set beyond nonprofits.

Emerging players

• DonorPerfect / Bloomerang: Nonprofit CRM and donor engagement software providers used by charities to run phone, email, and SMS fundraising internally. Adjacent competition as charities weigh in-house versus outsourced fundraising models.

Others

• Fundraising Institute of Australia (FIA) members: FIA is the peak industry body for Australian fundraising professionals; its member directory includes competing telephone fundraising agencies and consultancies, representing the broader competitive ecosystem Mondial operates in.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MonDialthephone
• Facebookfacebook.com/MonDialtelephonefundraising
• LinkedInlinkedin.com/company/mondial-telephone-fundraising

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mondial