XRD Dental Equipment
XRD Dental Equipment is a U.S.-based, FDA-registered authorized Digimed service center in Clermont, Florida, repairing portable dental X-ray systems and selling new equipment, parts, and annual Ultra Coverage warranty plans to dental practices and hospitals.
- Company typePrivate
- Founded-
- HeadquartersWindermere, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What XRD Dental Equipment does
XRD Dental Equipment is a privately held, single-site U.S. business headquartered at 16991 Cedar Valley Circle in Clermont, Florida, operating as an authorized Digimed service center for portable and handheld dental X-ray systems. The company's core activity is in-house, manufacturer-spec repair of the Digimed product line (Minix S/XTG-Digital Doc, Minix V, Prox, Diox, Biox, Hybrid S70), the Digital Doc XTG, and XRD's own XRD 70 system, with documented fault expertise across recurring failure modes including E01 power faults, E02 high-voltage tank failures, and Control PCB defects. Repairs are performed in a domestic, FDA-registered lab using genuine parts, with most units shipped back within days rather than weeks, and inbound freight is prepaid under prior authorization.
The commercial model combines (1) one-time per-incident repair services priced post-evaluation with customer approval, (2) annual Ultra Silver ($995) and Ultra Gold ($1,295) coverage subscriptions that bundle repairs and, for Gold, include a loaner unit and accidental-drop protection, and (3) direct-to-customer sales of new portable X-ray equipment through xrddental.com. Customers are primarily U.S. dental practices with secondary exposure to hospital imaging departments; the company has completed 2,600+ Minix S service orders since 2015 and 2,500+ total unit repairs across brands, supported by a 5-star Google Reviews rating and a content-led acquisition strategy built around technical resources and customer testimonials.
The operating posture is that of an authorized, regulated aftermarket repair specialist rather than a product manufacturer; XRD's competitive position is anchored on Digimed authorization, 45+ years of cumulative diagnostic experience, Florida Bureau of Radiation Control registration (V-1946), and a domestic service footprint that eliminates international shipping and customs delays. The only named service technician is Marcelo, who is repeatedly cited in customer testimonials as the primary point of contact, suggesting a small, owner-operated team structure.
XRD Dental Equipment firmographics
Firmographics- Name
- XRD Dental Equipment
- Legal name
- XRD Dental Equipment
- Website
- https://xrdrepair.com
- Company type
- Private
- Operating status
- Operating
- Short description
- XRD Dental Equipment is a U.S.-based, FDA-registered authorized Digimed service center in Clermont, Florida, repairing portable dental X-ray systems and selling new equipment, parts, and annual Ultra Coverage warranty plans to dental practices and hospitals.
- Ownership category
- akta.pro rank
XRD Dental Equipment industry classification
Industry- Product category
- Dental Equipment Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (811210), Dental Equipment and Supplies Manufacturing (339114)
- SIC
- Dental Equipment & Supplies (3843), Surgical & Medical Instruments & Apparatus (3841)
- akta.pro primary industry
- Dental Imaging Equipment Service, Calibration & QA Providers (HLABAIAL)
- akta.pro secondary industry
- X-ray & Fluoroscopy Systems (HLAHABAA)
Keywords
Where XRD Dental Equipment is headquartered
LocationHeadquarters
- HQ city
- Windermere
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
XRD Dental Equipment business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales
Revenue model
- One-Time Repair Services: Per-incident repair services for portable dental X-ray units. Customers pay per repair based on the specific fault diagnosed. Free evaluation before any repair is performed.
- Ultra Coverage Warranty Plans: Annual subscription plans (Ultra Silver $995/yr, Ultra Gold $1,295/yr) covering all repairs for one year. Ultra Gold includes loaner unit and accidental drop coverage.
- New Equipment Sales: Direct sales of new portable dental X-ray systems including XRD 70 and full line of portable X-ray equipment.
- Genuine Parts Sales: Replacement parts for Digimed and Digital Doc XTG units including batteries, High Voltage Tanks, Control PCBs, and plastic cases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | One-Time Repair - Pay per repair as needed |
| Subscription | Annual | Ultra Silver - $995/year |
| Subscription | Annual | Ultra Gold - $1,295/year |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
XRD Dental Equipment product offering
Product offeringCore offering
XRD Dental Equipment operates as an authorized Digimed service center in Clermont, Florida, providing in-house repair, maintenance, and sales of portable dental X-ray systems. The company services the full Digimed product line (Minix S/XTG-Digital Doc, Minix V, Prox, Diox, Biox, Hybrid S70), the Digital Doc XTG, and sells the XRD 70 portable X-ray unit. Service offerings include one-time pay-per-repair, annual Ultra Silver ($995/yr) and Ultra Gold ($1,295/yr) coverage plans, and loaner units for continuous operation during repairs.
Product overview
XRD Dental Equipment is a Digimed-authorized, in-house repair facility in Clermont, Florida, specializing in repairing and selling portable and handheld dental X-ray systems. The company offers a portfolio of products and services including new XRD 70 portable X-ray units, repair services for the full Digimed product line (Minix S/XTG-Digital Doc, Minix V, Prox, Diox, Biox, Hybrid S70), and annual coverage plans (Ultra Silver and Ultra Gold). The Ultra plans provide comprehensive repair coverage with the Gold plan adding loaner units and accidental drop protection. All repairs are performed in-house using genuine parts with fast turnaround times.
Differentiator
Problem solved
Functional benefit
Products and services
- XRD 70 Portable Dental X-Ray Portable dental X-ray system sold as new equipment by XRD Dental Equipment to dental practices and hospitals.
- In-House Repair Service Pay-per-repair service performed in XRD's U.S.-based Clermont, FL lab using genuine Digimed/Digital Doc parts for portable dental X-ray units. Includes free evaluation, customer approval before work, prepaid inbound shipping, and a 3-month warranty on completed repairs.
- Ultra Silver Coverage Plan Annual subscription ($995/year) covering all repairs for the enrolled portable dental X-ray unit for one year. Does not include loaner unit or accidental drop coverage.
- Ultra Gold Coverage Plan Annual subscription ($1,295/year) covering all repairs and accidental drop damage for one year. Includes a loaner unit shipped 2-Day and a plastic case, eliminating practice downtime during repairs.
- Digimed Minix S (XTG - Digital Doc) Repair Service Authorized repair service for the Digimed Minix S (XTG - Digital Doc) portable dental X-ray unit, addressing common faults including E01 power errors, E02 High Voltage Tank failures, and Control PCB issues. Performed to manufacturer specifications using genuine Digimed parts.
- Genuine Replacement Parts Manufacturer-genuine replacement parts for Digimed and Digital Doc XTG portable dental X-ray units, including batteries, High Voltage Tanks, Control PCBs, and plastic cases, sold to enable in-house or customer-side repairs.
- Digimed Product Line Repair Coverage Authorized repair service covering the full Digimed portable dental X-ray product line, including Minix V, Prox, Diox, Biox, and Hybrid S70 units, performed in Clermont, FL using genuine parts.
Quantifiable outcome
- Most repairs ship back within a few business days of arrival
- +2 more outcomes
Companies that use XRD Dental Equipment
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles2 records
XRD Dental Equipment technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
XRD Dental Equipment partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- DigimedcoreXRD is an authorized Digimed service center in the United States, performing repairs on the full Digimed product line including Minix S, Minix V, Prox, Diox, Biox, and Hybrid S70 portable X-ray systems. Repairs are performed to manufacturer's specifications using genuine Digimed parts.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
XRD Dental Equipment competitors and assessment
Company assessmentDirect peers
- DentalFix RX: Independent dental equipment repair service company operating across the U.S., offering repair and maintenance for dental chairs, handpieces, and imaging equipment including X-rays. Directly comparable to XRD's portable X-ray repair model and subscription-style service contracts.
- Aribex (NOMAD Pro 2): Manufacturer of the popular NOMAD handheld dental X-ray, widely used in U.S. dental practices. Customer testimonials reference NOMAD units, indicating overlapping service demand and competitive context for XRD's portable X-ray repair niche.
Broad incumbents
- Midmark: U.S.-based dental and medical equipment manufacturer offering imaging and treatment-room equipment with factory service programs. Provides broader incumbent service coverage against which XRD competes for portable X-ray service share.
- Dentsply Sirona: Largest global dental equipment manufacturer with in-house service organization covering imaging and chairside equipment. Represents the manufacturer-direct service alternative that could disintermediate independent service providers like XRD.
- Air Techniques: Established U.S. dental equipment manufacturer and service provider offering imaging, equipment, and service contracts. Operates a broader dental service infrastructure that competes for the same practice-level service wallet as XRD.
- Digimed: South Korean manufacturer of portable dental X-ray systems (Minix S, Minix V, Prox, etc.). XRD is Digimed's authorized U.S. service partner; Digimed itself is the OEM incumbent whose service strategy directly determines XRD's positioning.
Regional players
- North American Dental Repair: Independent dental equipment repair company providing on-site and depot repair services across North America. Comparable service model to XRD, with broader geographic reach but potentially less depth on portable X-ray specialization.
Others
- Patterson Dental: Major U.S. dental supply and equipment distributor offering equipment sales, service contracts, and repairs through its service network. Functions as both a potential channel partner and competitive service provider for dental practices.
Emerging players
- Genoray America: Distributor of portable dental X-ray and imaging equipment in North America. Competes in the same portable dental X-ray category and represents an adjacent OEM whose installed base could become future repair volume for XRD.
- Dexcelray (Dexcowin): Manufacturer of portable and handheld dental X-ray systems competing directly with Digimed's lineup. Represents both a future authorized-service opportunity and a competitive threat if practices shift to Dexcowin-branded equipment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
XRD Dental Equipment social profiles
Digital presenceXRD Dental Equipment compliance and trust
Trust signalCompliance3 records
XRD Dental Equipment financial estimates
Financial estimateRevenue estimate
Valuation estimate
XRD Dental Equipment leadership team
Management profileNumber of profiles
Profiles1 record
XRD Dental Equipment funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
XRD Dental Equipment M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about XRD Dental Equipment
What does XRD Dental Equipment do?
XRD Dental Equipment operates as an authorized Digimed service center in Clermont, Florida, providing in-house repair, maintenance, and sales of portable dental X-ray systems. The company services the full Digimed product line (Minix S/XTG-Digital Doc, Minix V, Prox, Diox, Biox, Hybrid S70), the Digital Doc XTG, and sells the XRD 70 portable X-ray unit. Service offerings include one-time pay-per-repair, annual Ultra Silver ($995/yr) and Ultra Gold ($1,295/yr) coverage plans, and loaner units for continuous operation during repairs.
Is XRD Dental Equipment a public or private company?
XRD Dental Equipment is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was XRD Dental Equipment founded?
XRD Dental Equipment was founded in -1.
Where is XRD Dental Equipment based?
XRD Dental Equipment is headquartered in Windermere, United States, in the North America region.
How does XRD Dental Equipment make money?
Four revenue lines are on record. One-Time Repair Services are the primary driver. The others are ultra Coverage Warranty Plans, new Equipment Sales and genuine Parts Sales.
Who are XRD Dental Equipment's main competitors?
Direct peers on record are DentalFix RX and Aribex (NOMAD Pro 2). Broad incumbents are Midmark, Dentsply Sirona, Air Techniques and Digimed. North American Dental Repair is listed as a regional player. Patterson Dental is listed as an others. Emerging players are Genoray America and Dexcelray (Dexcowin).
Does XRD Dental Equipment have an API?
No public API is recorded for XRD Dental Equipment.
What industry is XRD Dental Equipment in?
XRD Dental Equipment's product category is Dental Equipment Repair Services. Its primary akta.pro industry code is HLABAIAL, Dental Imaging Equipment Service, Calibration & QA Providers, with a secondary code of HLAHABAA, X-ray & Fluoroscopy Systems. Its NAICS code is 811210 and its SIC code is 3843.