QSURE
QSURE (Pty) Ltd is a South African licensed Financial Services Provider (FSP 50552) that operates the proprietary Xcelerate platform to provide debit order collection, payment, and reconciliation services for insurers, brokers, UMAs, and insurance administrators across South Africa, processing over R1.5 billion in premiums monthly across 200-plus intermediaries.
- Company typePrivate
- Founded1991
- HeadquartersRandburg, South Africa
- Headcount11–50
- GTM typeB2B
- OfferingServices
What QSURE does
QSURE (Pty) Ltd is a South African licensed Financial Services Provider (FSP 50552) founded in 1998 that specialises in debit order collection and payment services for the South African insurance industry. The company serves approximately 200 intermediaries, including insurers, insurance brokers, underwriting management agencies (UMAs), and insurance administrators, processing over R1.5 billion in premiums per month via its proprietary Xcelerate platform. QSURE explicitly positions itself as an intermediary service provider, not as an insurer, broker, or policy administration system.
The core technology stack is anchored by the proprietary Xcelerate premium handling platform, developed over more than 25 years of industry expertise, with cloud-based infrastructure, real-time reporting, audit trails, and integration capabilities via API and SFTP. The platform evolved from DevOps to a DevSecOps operating model, with the Next Generation Xcelerate system launching in March 2026 featuring enhanced security controls and a modernised interface. The XcelerateXpress module enables direct collections into insurers' bank accounts and currently handles approximately 81% of all transaction volumes. Supplementary offerings include a 24/7 support site, foreign exchange services for international policy holders such as Lloyd's Cover Holders, and claims handling. The architecture is a single-platform-plus-modules model where all services route through Xcelerate.
QSURE operates a B2B sales-led go-to-market targeting the South African insurance industry exclusively, with no disclosed geographic expansion outside South Africa. Revenue is generated through transaction-based fees on debit order collections and payment services, with pricing structured as quote-based tailored packages on multi-year contracts, supplemented by fees from forex and claims handling services. The company is privately held with no disclosed institutional funding, and the ownership structure is presumed to be founder- or management-led. Marketing relies on content marketing through a corporate website and daily industry newsletter, earned media in industry publications, and direct sales engagement. The company holds B-BBEE Level 4 certification for 2025-2026 and is actively pursuing ISO 27001 certification to reinforce its enterprise compliance positioning.
QSURE firmographics
Firmographics- Name
- QSURE
- Legal name
- QSURE (Pty) Ltd
- Website
- https://www.qsure.co.za/
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- QSURE (Pty) Ltd is a South African licensed Financial Services Provider (FSP 50552) that operates the proprietary Xcelerate platform to provide debit order collection, payment, and reconciliation services for insurers, brokers, UMAs, and insurance administrators across South Africa, processing over R1.5 billion in premiums monthly across 200-plus intermediaries.
- Ownership category
- akta.pro rank
QSURE industry classification
Industry- Product category
- Insurance Premium Collection Services
- NAICS
- Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320)
- akta.pro primary industry
- Billing, Payments & Premium Finance Platforms (FSAGAGAI)
- akta.pro secondary industry
- Insurance Claims & Settlement Payouts (FSAMAKAG)
Keywords
Where QSURE is headquartered
LocationHeadquarters
- HQ city
- Randburg
- HQ country
- South Africa
- HQ region
- Africa
Offices1 record
Markets served
QSURE business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Others, Marketing or Sales
Revenue model
- Debit Order Collection Services: Transaction-based collection fees for processing debit orders on behalf of insurance brokers, UMAs, and insurers. Services include debit order collections, deposits and payment services, with fees structured competitively matching service excellence levels.
- Premium Handling Services: Comprehensive premium handling solutions including collections and payment services for the insurance industry, with supplementary services such as forex and claims handling.
- Supplementary Services: Additional revenue streams including foreign exchange services for businesses managing premiums in foreign currency (ideal for Lloyd's Cover Holders, OMCs, and international policy holders) and claims handling services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Multi-year contract | Tailored service packages - pricing by enquiry |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
QSURE product offering
Product offeringCore offering
QSURE provides debit order collection and payment handling services to the South African insurance industry through its proprietary Xcelerate platform. The company processes over R1.5 billion in monthly premiums for 200+ insurers, brokers, and Underwriting Management Agencies (UMAs), with approximately 81% of collections flowing directly into insurers' bank accounts via XcelerateXpress. Supplementary services include forex management and claims handling for international policyholders and Lloyd's Cover Holders.
Product overview
QSURE offers a unified premium handling ecosystem for the South African insurance industry, centered on the proprietary Xcelerate platform. The core offering comprises the Xcelerate system (debit order collections, payments, reconciliation, and BI reporting) and XcelerateXpress (direct collection into insurers' bank accounts, now comprising ~81% of volumes). A major version upgrade, Xcelerate Next Generation, is launching in March 2026 with enhanced security and a modernized interface. Supplementary services include a 24/7 Support Site, Forex Services for international premiums, Claims Handling via the Xcelerate platform, and the QSURE Daily Industry Newsletter. The architecture is a single-platform-plus-modules model where all services are delivered through Xcelerate.
Differentiator
Problem solved
Functional benefit
Products and services
- Xcelerate Proprietary premium handling system managing debit orders, reconciliation, and reporting for the South African insurance industry. Features 24/7 secure online access, configurable user profiles, full audit trails, and comprehensive reporting suites including account balances, debit order summaries, rejections, payment confirmations, and allocated deposits. Processes over R1.7 billion in premiums monthly.
- XcelerateXpress Direct collection platform enabling collections directly into insurers' bank accounts. Approximately 81% of all collections are already collected via this platform, with the objective of making direct collections the core of the business model.
- Xcelerate Next Generation Next-generation evolution of the Xcelerate platform launching March 2026, featuring significantly enhanced security controls aligned with modern governance and data-protection standards, a refreshed modern interface with improved visual clarity, while preserving core functionality and trusted workflows.
- Debit Order Collections Primary service securing seamless administration of collections and payments for insurance brokers and UMAs, alleviating banking administrative burden with multiple debit order strike dates and unlimited file submissions.
- Forex Services Foreign exchange management service for businesses managing premiums in foreign currency, offering competitive rates and dedicated staff support, ideal for Lloyd's Cover Holders, OMCs, and international policyholders.
- Claims Handling Claims payment management service enabling insurers to reduce bank accounts and intermediaries to fast-track claims payments through the Xcelerate platform with full transparency and controls over fund movements.
Quantifiable outcome
- R1.5 Billion+ monthly premium processing
- +3 more outcomes
Companies that use QSURE
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
QSURE technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
QSURE partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- External Development VendorscoreQSURE partners with trusted third-party specialists for software development as the company does not have in-house developers. The company maintains control over the 'what' and 'when' while allowing vendors freedom in the 'how'. Structured collaboration, security integration, clear technical governance, and measurable outcomes ensure deliverables match QSURE's strategic requirements. The company employs a zero-trust approach with vendors, conducting frequent tabletop simulations to validate that assessment findings can be executed in practice.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
QSURE competitors and assessment
Company assessmentBroad incumbents
- EXL Service: Global professional services firm with a large insurance operations practice covering premium processing, claims, and underwriting services. Comparable as a broader incumbent offering insurance BPO at scale, where QSURE is a regional specialist.
- WNS Holdings: Global BPO provider with a focused insurance services practice covering premium billing, claims processing, and policy administration. Comparable as a larger, broader incumbent offering similar workflow outsourcing to insurers worldwide.
- Guidewire Software: Major core systems platform for P&C insurers covering policy administration, billing, and claims. Comparable as a broader incumbent whose BillingCenter functionality overlaps with QSURE's premium handling scope, operating at a different scale and geography.
- Infosys (Insurance BPM): Global IT services major with a dedicated insurance practice spanning claims, underwriting, and policy services. Comparable as a broad incumbent that competes for the same insurance workflow outsourcing RFPs that QSURE targets, but at significantly greater scale.
Emerging players
- Duck Creek Technologies: Provider of SaaS core systems for the P&C insurance industry (policy, billing, claims). Comparable as an emerging player targeting the same insurance intermediary/carrier workflow layer, though more focused on software rather than services.
Direct peers
- Crawford & Company: Global independent insurance services provider handling claims management, premium processing, and TPA services. Comparable to QSURE as a long-tenured, regulated B2B provider that monetizes insurance workflow infrastructure.
- Charles Taylor: Global insurance services provider offering premium handling, claims management, and TPA services to insurers and intermediaries. Directly comparable as a multi-decade, regulation-led insurance services specialist serving brokers and carriers — much like QSURE's role in South Africa's short-term insurance value chain.
- Sedgwick: Global claims and insurance services firm handling claims administration, premium processing, and loss adjustment for insurers. Comparable to QSURE as a fee-based B2B intermediary monetizing insurance workflow infrastructure for a regulated industry.
- Capita plc (Insurance Services): Capita's insurance services division provides premium processing, claims handling, and policy administration for UK insurers — a business model parallel to QSURE's premium handling platform serving brokers and UMAs.
Regional players
- Adapt IT: South African technology provider serving insurance and financial services with software solutions including policy administration and insurance workflows. Comparable as a regional specialist addressing the same South African insurance intermediary market, though at a different layer of the stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
QSURE social profiles
Digital presenceQSURE compliance and trust
Trust signalCompliance10 records
QSURE financial estimates
Financial estimateRevenue estimate
Valuation estimate
QSURE leadership team
Management profileNumber of profiles
Profiles9 records
QSURE funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
QSURE M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about QSURE
What does QSURE do?
QSURE provides debit order collection and payment handling services to the South African insurance industry through its proprietary Xcelerate platform. The company processes over R1.5 billion in monthly premiums for 200+ insurers, brokers, and Underwriting Management Agencies (UMAs), with approximately 81% of collections flowing directly into insurers' bank accounts via XcelerateXpress. Supplementary services include forex management and claims handling for international policyholders and Lloyd's Cover Holders.
Is QSURE a public or private company?
QSURE is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was QSURE founded?
QSURE was founded in 1991. It employs 11 to 50 people.
Where is QSURE based?
QSURE is headquartered in Randburg, South Africa, in the Africa region.
How does QSURE make money?
Three revenue lines are on record. Debit Order Collection Services are the primary driver. The others are premium Handling Services and supplementary Services.
Who are QSURE's main competitors?
Broad incumbents on record are EXL Service, WNS Holdings, Guidewire Software and Infosys (Insurance BPM). Duck Creek Technologies is listed as an emerging player. Direct peers are Crawford & Company, Charles Taylor, Sedgwick and Capita plc (Insurance Services). Adapt IT is listed as a regional player.
Does QSURE have an API?
No public API is recorded for QSURE.
What industry is QSURE in?
QSURE's product category is Insurance Premium Collection Services. Its primary akta.pro industry code is FSAGAGAI, Billing, Payments & Premium Finance Platforms, with a secondary code of FSAMAKAG, Insurance Claims & Settlement Payouts. Its NAICS code is 524292 and its SIC code is 7320.