What Linetech does

Linetech Customer Care S.r.l., operating under the Linetech Group brand, is an Italian-headquartered Business Process Outsourcing (BPO) provider specializing in outsourced customer care and customer experience management. Founded in 1986 and headquartered in Cernusco Sul Naviglio (Milan), Italy, the company employs approximately 500 staff ("Addetti") and manages roughly 25,000 customer contacts per day, reporting a 98.7% client satisfaction rate. Linetech serves enterprise clients across at least 13 industry verticals, with a visibly strong presence in energy and utilities (A2A Energia, Illumia, Hera, Iren), insurance (Allianz, CNP Vita), banking/financial services (Cerved, FCA Bank), telecommunications (Fastweb), retail (Carrefour), media (RAI, Il Sole 24 Ore), logistics (DHL, Telepass), automotive (Ducati), and manufacturing (Daikin).

The company's offering is structured around three interconnected service modules: Advisory (CX consulting and digital transformation planning), Operation (inbound/outbound customer interaction management), and Technology (a proprietary omnichannel platform with integrated AI assistance that unifies voice, digital, and written channels and supports operators via natural language processing and process automation). The Technology module is described as the technological backbone that enables the Advisory and Operation services to operate at scale across multiple sectors. Linetech's go-to-market is consultative, enterprise field sales, with quote-based managed-services contracts typically structured as multi-year engagements; pricing is not publicly disclosed and is tailored to headcount, contact volume, and service scope.

Linetech operates exclusively within Italy and generates revenue through managed-services contracts with enterprise clients. The company has invested heavily in regulatory and quality credentials — holding ISO 9001:2015, ISO/IEC 27001, ISO 45001, ISO 37001:2016, ISO 18295, SA 8000, and UNI PDR 125:2022 certifications — positioning it to compete in regulated procurement environments. It maintains industry association memberships in Assocontact (Italian Customer Contact Association) and Innovup (Italian innovation association). The company has no disclosed funding rounds, M&A activity, subsidiaries, or public ticker, and operates as a privately held Italian S.r.l.

Name

Linetech

Legal name

Linetech Customer Care S.r.l.

Website

https://linetechitalia.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

Linetech is an Italian BPO provider that delivers outsourced customer care across 13+ verticals using a proprietary AI-assisted omnichannel platform, employing 500 staff and managing 25,000 daily contacts for enterprise clients.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (Customer Care Outsourcing)

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Customer care outsourcing
• Business process outsourcing
• Omnichannel contact center
• Customer experience management
• Inbound outbound operations

Headquarters

HQ city

Cernusco Sul Naviglio

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing Services: Linetech provides integrated BPO services including Advisory (consulting), Operation (inbound/outbound customer management), and Technology solutions. Revenue is generated through managed services contracts, likely based on headcount, contact volume, and service scope.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Linetech provides outsourced customer care services to enterprise clients across 13+ industry verticals in Italy, delivered through three integrated service modules: Advisory (customer experience consulting and digital transformation planning), Operation (inbound and outbound contact management by trained agents), and Technology (an AI-assisted omnichannel platform that unifies all customer interaction channels). The company manages approximately 25,000 customer contacts per day with a workforce of around 500 staff, offering multi-year managed services contracts to mid-market and enterprise clients.

Product overview

Linetech offers an integrated Business Process Outsourcing portfolio comprising three interconnected service modules: Advisory (preliminary consulting for Customer Experience analysis and digital transformation planning), Operation (BPO services managing inbound/outbound customer interactions), and Technology (omnichannel AI-powered platform unifying all customer communication channels). These modules work together to deliver comprehensive Customer Care outsourcing, with Technology serving as the technological backbone enabling the advisory and operational services to optimize customer experience outcomes across multiple industry sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Advisory
• Operation
• Technology

Quantifiable outcome

• 98.7% client satisfaction rate
• +1 more outcomes

Named customers22 records

Segments12 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature2 records

Partnerships

Two partnerships are on record, tiered minor.

• AssocontactminorOthersLinetech is a member of Assocontact, the Italian Customer Contact Association. This membership provides industry networking, best practice sharing, and industry representation. This is an industry association membership rather than a commercial partnership.
• InnovupminorOthersLinetech is a member of Innovup, an Italian innovation association. This membership supports their technology and innovation positioning, providing access to innovation ecosystem and industry collaboration opportunities.

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Teleperformance: Global leader in outsourced customer experience management, omnichannel contact centers, and BPO. Direct competitor for enterprise CX outsourcing contracts across Europe, with significantly larger scale than Linetech and overlapping verticals (telecom, banking, insurance, retail).
• Transcom: European CX and customer care BPO provider serving enterprise clients in telco, financial services, and e-commerce. Comparable omnichannel and language coverage, and a direct competitor for cross-border enterprise RFPs involving Italy.
• Covisian: Italy-based customer care and BPO provider with comparable omnichannel and CX outsourcing offerings. Most direct domestic competitor to Linetech for Italian enterprise clients across insurance, banking, telco, utilities, and retail.
• Concentrix: Major global customer experience and BPO provider with extensive European delivery. Competes head-to-head with Linetech for Italian and pan-European enterprise CX contracts, including telecom, banking, insurance, and retail segments.
• Comdata: Italian customer care BPO and contact center operator, now part of the BPER banking group. Directly comparable domestic competitor serving financial services, utilities, telecom, and public-sector clients in Italy.
• CGS (Computer Generated Solutions): Global provider of business applications, enterprise learning, and CX outsourcing services. Competes with Linetech for enterprise customer support contracts, particularly in telecom, financial services, and retail.
• Foundever (Sitel/StarTek merged): Global CX BPO provider formed from the merger of Sitel and StarTek. Competes with Linetech for multilingual enterprise customer care contracts across EMEA, with comparable omnichannel and AI-enabled service delivery.
• Majorel: European-headquartered CX and BPO company with deep delivery in Italy and continental Europe. Direct competitor for Italian enterprise CX outsourcing across telecom, banking, insurance, and retail clients.
• TTEC (TeleTech International): Global CX technology and BPO services company with European delivery centers. Competes with Linetech for enterprise customer experience outsourcing contracts, particularly in telecom, financial services, and retail verticals.

Broad incumbents

• Accenture (Customer Care / BPO practice): Global professional services giant with a large customer care and BPO practice serving enterprise clients across all major verticals. Serves as a broader incumbent alternative to Linetech for large Italian and multinational enterprises seeking bundled consulting + outsourcing engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Customer concentration

• Xx.com/LinetechItalia
• LinkedInlinkedin.com/company/linetech-group

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Linetech