Fankhauser

What Fankhauser does

Fankhauser AG is a privately held Swiss IT services provider founded in 1985 and headquartered in Geroldswil, Switzerland. The company delivers managed IT services and professional IT consulting to small and medium enterprises (KMU) and private individuals, with operations limited to German-speaking Switzerland. Its service portfolio spans IT support, network and security infrastructure (delivered through a Fortinet partnership), video surveillance, online backup, and continuous system monitoring, supported by a managed services layer that handles backup management and proactive monitoring on behalf of customers.

The underlying technology stack is conventional managed IT infrastructure rather than proprietary software. The company operates its own backup infrastructure physically located in Switzerland, with encrypted connections, automated nightly backups, and tiered storage capacity from 100GB to 2TB. Network monitoring is described as proactive and continuous, intended to detect and resolve issues before they become service-affecting. The company does not disclose AI/ML capabilities, integrations beyond its listed technology partners (Fortinet, Sipcall, BOE Swiss), or any software products beyond its backup tier offerings.

Fankhauser AG's revenue model combines subscription-based online backup services with publicly disclosed CHF pricing (CHF 953 to CHF 2,320 per year inclusive of VAT across five storage tiers), recurring managed service contracts, and project-based or quote-based IT consulting engagements. Distribution is exclusively direct sales with personalized consulting, supported by a website, phone, and email contact channel. The company has 1-10 employees, no disclosed funding, no acquisitions, and no public financial reporting.

Name

Fankhauser

Legal name

Fankhauser AG

Website

https://fankag.ch

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1–10 employees

Short description

Fankhauser AG is a Swiss IT services provider founded in 1985, delivering managed IT support, network security, backup, and system monitoring to small and medium enterprises and private individuals in German-speaking Switzerland.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Business Support Services (5614)

akta.pro primary industry

Managed Backup Operations (On-Prem & Hybrid) (BPAEALAC)

Keywords

• Managed IT services
• IT support services
• Network security services
• Online data backup
• Video surveillance installation

Headquarters

HQ city

Bassersdorf

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. IT Services and Support: Core revenue from IT support, managed services, network security, video surveillance, and system monitoring delivered as recurring services or project-based engagements to businesses and private individuals.
2. Online Backup Services: Subscription-based online backup services with tiered storage capacity (100GB to 2000GB) billed annually in CHF, including configuration, monitoring, and one file recovery per month.
3. IT Consulting and Projects: Professional services including IT project support, second opinions, and accompaniment for IT projects, offered as consulting engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Fankhauser AG is a Swiss IT services company that provides IT support, network and security services, video surveillance, online backup, and system monitoring primarily to small and medium enterprises (KMU) and private individuals in German-speaking Switzerland. The company operates its own Swiss-hosted backup infrastructure and delivers proactive managed services including remote maintenance, with recurring subscriptions for backup storage (CHF 953–2,320 annually) and quote-based pricing for IT projects and consulting.

Product overview

Fankhauser AG is an IT service provider offering a portfolio of managed services and professional IT solutions. The core offering consists of IT Support, Netzwerk/Security, and Videoüberwachung as primary service pillars, supported by Managed Services that encompass backup and system monitoring. The Online Backup service is offered through five capacity tiers (FA-bckp-1 through FA-bckp-20 ranging from 100GB to 2TB), all hosted on company-operated Swiss infrastructure. The Managed Services layer provides proactive monitoring and automated backup management, enabling customers to outsource IT operations without handling technical details themselves.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Minimizes downtime through proactive monitoring and early problem detection
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• FortinetcoreTechnology or IntegrationFortinet provides security solutions and VPN remote access for networks. Fankhauser AG offers optimally configured firewalls for protection against external access and cyberattacks as part of their network/security services.
• SipcallcoreTechnology or IntegrationSipcall provides VoIP telephone connections for private individuals and businesses. Fankhauser AG offers VoIP telephone solutions as part of their service portfolio.

Scale indicators1 record

Recent moves4 records

Expansion highlights2 records

Others

• ALSO Group: Swiss-headquartered IT distribution and services platform supplying resellers and MSPs across Europe — adjacent ecosystem participant that competes indirectly via partner channels.

Direct peers

• isolutions AG: Swiss managed-services and cloud provider targeting Swiss mid-market customers with Microsoft-centric managed services, backup and security — competing head-to-head for the same Swiss KMU wallet share.
• Abraxas Informatik AG: Established Swiss IT services company delivering managed infrastructure, backup and security solutions across the Swiss market — competing for similar Swiss SME and public-sector IT budgets.
• Netrics AG: Swiss-based managed-services provider offering cloud, backup, network and security services primarily to Swiss SMEs — directly comparable in customer segment (Swiss KMU), managed-services stack and IT-support-plus-back-up delivery model.
• Ti&m AG: Swiss digital-services and IT-services firm offering managed services, security and digital transformation to Swiss enterprises and KMUs — overlaps with Fankhauser on managed-IT and security offerings.

Broad incumbents

• Swisscom AG: Incumbent Swiss telecom with a large Business Customers division delivering managed IT, cloud, security and backup to Swiss enterprises and SMEs — overlapping capability but as part of a much wider portfolio.
• Bechtle AG: One of Europe's largest IT service providers with broad managed-services, backup and security offerings; overlaps with Fankhauser's core stack but at vastly larger scale and across multiple geographies.
• Capgemini: Global systems integrator and managed-services provider with Swiss operations delivering cloud, security and infrastructure management — overlapping capability for Swiss customers seeking outsourced IT.
• Atos: Global IT services firm with significant Swiss delivery presence across managed infrastructure, security and backup — broad incumbent competing for larger Swiss KMU and enterprise mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fankhauser