ITeck Managed Services

What ITeck Managed Services does

ITeck Managed Services LLC is a privately held managed IT services provider (MSP) founded in November 2013 and headquartered in Pampa, Texas. The company delivers IT support, monitoring, and infrastructure management to small and medium-sized businesses across the Texas Panhandle region, spanning more than 25,000 square miles. Services are delivered remotely and on-site by a small team (1-10 employees) led by owner-operator Christopher Dorn, who brings over two decades of IT industry experience.

The core technology platform is a Remote Monitoring and Management (RMM) stack providing 24/7 network monitoring, remote management, backup and storage, mobile device management, patch management, threat management, and help desk ticketing. ITeck offers two subscription tiers: a Plus Plan with 4-hour response and 1-2 day on-site scheduling, and a Complete Plan with 1-hour response, same-day on-site scheduling, vendor management, and monthly reporting. Additional service modules include backup and security, IT consulting, hardware and network support, and web services (hosting, Office 365 email, web design). Pricing is quote-based and not publicly disclosed.

The business model is subscription-based recurring revenue from SMB managed services contracts, supplemented by professional services, hardware sales, and web services revenue streams. Go-to-market is sales-led and inside-sales driven, relying on the company website, phone outreach, and organic social channels (Facebook, LinkedIn). The company holds BBB Accredited Business status in the Texas Panhandle and has no disclosed institutional investors, funding rounds, or parent company, operating as a founder-led LLC.

Name

ITeck Managed Services

Legal name

ITeck Managed Services LLC

Website

https://iteckms.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

ITeck Managed Services is a Pampa, Texas-based managed IT services provider founded in 2013, offering 24/7 remote monitoring, subscription-based support plans, and consulting to small and medium-sized businesses across the Texas Panhandle region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Service Desk & ITSM Outsourcing (BPAEAMAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

Keywords

• Managed IT services
• IT infrastructure monitoring
• Cybersecurity services
• Data backup recovery
• IT consulting support

Headquarters

HQ city

Pampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services Subscription: Predictable subscription-based pricing with two service tiers (Plus and Complete plans) offering fixed monthly fees. Services include remote monitoring, security, backup, patch management, and technical support bundled into comprehensive packages.
2. Professional IT Consulting: IT consulting services for network architecture optimization, security assessments, and IT strategy development. May be offered as standalone project engagements.
3. Hardware Sales and Upgrades: Hardware upgrades, repairs, and PC repair services extending the life of current technology or replacing outdated equipment.
4. Web Services: Web hosting, web design, and Office 365 email services with SPAM filtering capabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ITeck Managed Services is a managed service provider (MSP) delivering proactive IT infrastructure monitoring, cybersecurity, backup, and technical support to small and medium-sized businesses in the Texas Panhandle. The company offers subscription-based service plans (Plus and Complete) bundled with 24/7 RMM, patch management, help desk support, and consulting services delivered remotely and on-site from its Pampa, TX headquarters.

Product overview

ITeck Managed Services is a managed service provider (MSP) offering IT support services for small to medium-sized businesses in the Texas Panhandle since 2013. Their portfolio consists of service-based offerings rather than a software product platform. The core service is Remote Monitoring & Management (RMM) providing 24/7 proactive IT infrastructure monitoring. They offer two service tier levels: Plus Plan (entry-level with 4-hour response times, basic monitoring, annual on-site maintenance) and Complete Plan (premium tier with 1-hour response times, same-day scheduling, vendor management, monthly reporting). Additional service modules include Backup & Security Services (off-site backup, network security, virus removal), IT Consulting Services, Hardware & Network Support (repairs, upgrades, wireless implementation), and Web Services (web hosting, Office 365 email, web design). Services are delivered from their Pampa, TX location.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote Monitoring & Management (RMM)
• Backup & Security Services
• IT Consulting Services
• Hardware & Network Support
• Web Services

Quantifiable outcome

• Response times: 1 hour (Complete plan) or 4 hours (Plus plan) initial response
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators4 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• Dataprise: Dataprise is a managed services provider offering RMM, help desk, cybersecurity, and cloud services to SMB and mid-market clients nationally. It directly mirrors ITeck's core service portfolio of remote monitoring, patch management, and end-user support, though at materially larger scale.
• Ntiva: Ntiva is an MSP providing managed IT, cybersecurity, backup, and cloud services for SMBs and mid-market customers across multiple U.S. regions. It is directly comparable in service mix (RMM, helpdesk, MDM, vCIO) and SMB focus, and is a logical competitor as ITeck expands beyond the Texas Panhandle.
• Accudata Systems: Accudata Systems is a Texas-based IT solutions provider offering managed services, networking, security, and data center solutions. It is a regional peer overlapping directly with ITeck's geography and SMB/mid-market segment in Texas.
• Ascend Technologies: Ascend Technologies is a Midwest-anchored MSP delivering managed IT, cybersecurity, and cloud services to SMB and mid-market customers. Closely comparable to ITeck in service portfolio (RMM, endpoint management, help desk) and SMB-centric go-to-market.
• Plan B Technologies: Plan B Technologies is a regional MSP offering managed IT, cloud, and security services to SMB and mid-market organizations. Its mid-Atlantic footprint and SMB-heavy client base make it a close comparable to ITeck's regional, SMB-focused managed services model.
• iCorps Technologies: iCorps Technologies is a New England-based MSP providing managed IT, cybersecurity, and cloud services to SMB clients. Comparable to ITeck in its IT managed services and cybersecurity emphasis on smaller end-customers with subscription pricing.
• Kelser Corporation: Kelser is a Connecticut-based MSP delivering managed IT, cybersecurity, and consulting to SMB and mid-market clients. Comparable to ITeck in its core stack (monitoring, patching, help desk) and horizontal SMB segmentation, though geographically concentrated in the Northeast.

Others

• ConnectWise (MSP software vendor): ConnectWise provides the RMM, PSA ticketing, and cybersecurity platforms used by ITeck and thousands of similar MSPs. It is an ecosystem enabler rather than a competitor, but its product direction (e.g., ConnectWise Asio, cybersecurity suite) shapes the operating model of every direct peer above.

Broad incumbents

• Connection (CPS Solutions): Connection is a large national IT solutions provider offering managed services, hardware, and professional services. While far larger than ITeck, it competes in the same managed-IT-for-SMB segment through its enterprise services arm, serving as a broad incumbent comparable.
• Insight Enterprises: Insight Enterprises is a global IT solutions integrator delivering managed services, hardware, and cloud solutions. Comparable only at the category level as a broad incumbent serving SMB/mid-market with managed IT, but operating at vastly greater scale and geographic reach than ITeck.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ITeckManagedServices
• LinkedInlinkedin.com/company/iteck-managed-services-llc
• Xx.com/IteckLlc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITeck Managed Services