Ambulance care Groningen

What Ambulance care Groningen does

Ambulancezorg Groningen, legally Stichting Regionale Ambulance Voorziening Groningen, is the designated regional ambulance service provider (RAV) for the province of Groningen in the northern Netherlands, operating as a foundation (stichting) under Dutch law. The organization runs 14 ambulance posts distributed across the province, coordinated through a central dispatch facility (Meldkamer Ambulancezorg) in Drachten that handles intake from the national 112 emergency system and routes both emergency and planned transport requests. Approximately 457 trained staff (described as roughly 500 driven professionals) deliver 24/7 emergency ambulance care, planned patient transport for patients requiring lying transport, GP visit support (huisartsenvervoer), a specialized Psycholance for mental health crisis transport, and Rapid Responder units for rapid deployment; in 2025 the fleet completed 60,839 trips covering 3,295,000 km.

The underlying technology stack combines a regional dispatch coordination platform in Drachten, ambulance-based clinical equipment (Corpuls defibrillator/monitoring units across 44 devices), a digital patient portal (Mijn Ambulancezorg), and an upcoming Persoonlijke Gezondheidsomgeving (PGO) integration launching July 1, 2026. The organization holds ISO9001 and NEN7510 certifications, has had enhanced supervision from the Inspectie Gezondheidszorg en Jeugd lifted, and was the first Dutch RAV to operate a 100% electric ambulance fleet.

The business model is a publicly funded regional concession: revenue is derived from statutory Dutch health insurance reimbursements under the Zorgverzekeringswet and regional government arrangements, with services accessed by the general public through 112 emergency calls and by healthcare providers (GPs, hospitals including UMCG, Treant Zorggroep) through referrals rather than commercial sales. Patient satisfaction scores of 9.2/10 for emergency care and 9.3/10 for non-emergency care (2025 Nivel survey) underscore the service quality profile. The single primary customer segment is the resident population of Groningen province, with execution coordinated via the regional acute care chain through ROAZ, AZN-NN, and GHOR partnerships.

Name

Ambulance care Groningen

Legal name

Stichting Regionale Ambulance Voorziening Groningen

Website

https://ambulancezorggroningen.nl

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Ambulancezorg Groningen is the designated regional ambulance service for Groningen province in the Netherlands, operating 14 ambulance posts and a Drachten dispatch center with ~457 staff to deliver 24/7 emergency response, planned transport, and specialized Psycholance services to the provincial population.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910), Ambulance Services (62191)

SIC

Services-Misc Health & Allied Services, Nec (8090), Transportation Services (4700)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI)

Keywords

• Emergency ambulance services
• Planned patient transport
• Medical dispatch services
• Mental health ambulance transport
• Regional ambulance care

Headquarters

HQ city

Groningen

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Public Healthcare Funding: As a public healthcare provider (Stichting Regionale Ambulance Voorziening Groningen), the organization is funded through the Dutch health insurance system and government healthcare arrangements. Revenue is derived from statutory health insurance reimbursements and regional government funding for emergency medical services rather than direct customer payments.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Ambulancezorg Groningen is the regional ambulance service provider for the province of Groningen in the Netherlands, delivering 24/7 emergency ambulance care, planned (lying) patient transport, GP visit support, and a specialized Psycholance for mental health crises. The organization operates 14 ambulance posts distributed across the province and coordinates dispatch from the Meldkamer Ambulancezorg in Drachten, serving the general public of Groningen with approximately 60,839 rides annually.

Product overview

Ambulancezorg Groningen operates as a single unified healthcare service providing comprehensive ambulance care across Groningen province. The organization operates from 14 ambulance posts and a dispatch center in Drachten, employing approximately 500 healthcare professionals. The core service portfolio includes emergency ambulance care (available 24/7), planned/lying patient transport, GP visit transportation, and a specialized Psycholance for mental health crisis support. Patients can access their medical records through the Mijn Ambulancezorg portal, and the organization is implementing PGO (Personal Health Environment) functionality.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Ambulance Care (Spoed Ambulancezorg) 24/7 professional emergency ambulance services for urgent and life-threatening situations throughout Groningen province, delivered by approximately 500 trained healthcare professionals dispatched through the Meldkamer Ambulancezorg in Drachten.
• Planned Ambulance Care (Planbare Ambulancezorg) Ambulance transport services for patients who need to be transported lying down to hospitals for examinations or treatments, operated by dedicated ambulance teams and vehicles across the Groningen province.
• Psycholance A specialized psychological ambulance service providing mental health crisis support, piloted in Groningen to assist patients experiencing psychological emergencies.
• GP Visit Transport (Huisartsenvervoer) Transportation services for GPs making house calls, part of the comprehensive ambulance care services provided throughout the province.
• Mijn Ambulancezorg (Patient Portal) Online patient portal allowing individuals who received ambulance care to view their medical records, including when and where care was provided, examinations performed, treatments applied, and medication administered.

Quantifiable outcome

• Patient satisfaction score of 9.2/10 for emergency ambulance care and 9.3/10 for non-emergency care in 2025 (Level patient experience survey)
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

16 partnerships are on record, tiered core and minor.

• Meldkamer Ambulancezorg DrachtencoreTechnology or IntegrationThe dispatch coordination center in Drachten handles all emergency call intake and ambulance deployment for the Groningen province, serving as the operational hub of Ambulancezorg Groningen.
• Ambulancezorg Nederland (AZN)coreStrategic or Co-development PartnerNational umbrella organization for regional ambulance services in the Netherlands. Ambulancezorg Groningen participates in national patient experience surveys coordinated by AZN and contributes to sector-wide quality and policy initiatives.
• Geneeskundige Hulpverleningsorganisatie in de Regio (GHOR)coreStrategic or Co-development PartnerThe medical assistance organization in the region, responsible for coordinating medical assistance during disasters and major incidents. Ambulancezorg Groningen operates under GHOR coordination in emergency situations.
• Rijksinstituut voor Volksgezondheid en Milieu (RIVM)minorStrategic or Co-development PartnerNational institute for public health and the environment, receiving data from Ambulancezorg Groningen for public health monitoring and research purposes.
• Regionaal Overleg Acute Zorgketen (ROAZ)coreStrategic or Co-development PartnerRegional consultation body for the acute care chain, coordinating the integration of ambulance services with hospitals, GP services, and other acute care providers in the region.
• Doktersdienst Groningen (DDG)coreStrategic or Co-development PartnerGP emergency service in Groningen providing out-of-hours primary care. Ambulancezorg Groningen coordinates with DDG for GP visit support transport and shares data for care continuity.
• Treant ZorggroepminorStrategic or Co-development PartnerHealthcare provider group in the northern Netherlands, coordinating patient transfers and sharing medical data for continuity of care.
• Various Health InsurerscoreChannel Partner/ Reseller/ DistributorDutch health insurers who reimburse ambulance services under the statutory health insurance system (Zorgverzekeringswet), funding the organization's core operations.
• Various Hospitals (including UMCG)coreStrategic or Co-development PartnerRegional hospitals receiving patient transfers and coordinating emergency care. The organization collaborates with UMCG Ambulancezorg for joint public events and operational coordination.
• Various Municipalities in GroningenminorStrategic or Co-development PartnerLocal government authorities in the Groningen province, involved in public health planning, emergency response coordination, and regional healthcare infrastructure.
• Various General PractitionerscoreStrategic or Co-development PartnerGPs across the Groningen province for whom Ambulancezorg Groningen provides visit support transport and coordinates patient handover.
• Acute Zorg Netwerk Noord Nederland (AZN-NN)coreStrategic or Co-development PartnerNorthern Netherlands acute care network coordinating regional emergency medical services, disaster response, and acute care chain integration across Groningen, Friesland, and Drenthe.
• Groenewold BouwminorOthersConstruction company contracted to build the new Winschoten ambulance post, representing infrastructure development partnership.
• UMCG AmbulancezorgcoreStrategic or Co-development PartnerUniversity Medical Center Groningen ambulance service, with which Ambulancezorg Groningen collaborates on public outreach events (112GroningenDag), training exercises, and regional emergency coordination.
• Stichting Liggend Zorgvervoer (SLZ) / Koninklijk Nederlands Vervoer (KNV)minorStrategic or Co-development PartnerFoundation and transport sector body developing quality standards and certification for lying healthcare transport. Doktersdienst Vervoer Groningen, an associated partner, received the first SLZ quality certificates.
• Zorgbelang GroningenminorStrategic or Co-development PartnerPatient advocacy organization in Groningen with whom Ambulancezorg Groningen collaborates to incorporate patient perspectives in service improvement.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RAVU (Regionale Ambulancevoorziening Utrecht): Regional ambulance service for the Utrecht province, operating the same RAV model as Ambulancezorg Groningen under the national 112 emergency system. Comparable in service mix, public funding structure, and operational scale.
• Ambulance Oost (RAV Oost): Regional ambulance service provider in the eastern Netherlands (Gelderland/Overijssel region). Operates the same public RAV model with 24/7 emergency response and planned transport, providing a directly comparable peer for operational benchmarking.
• Ambulance Amsterdam: Regional ambulance service for the Amsterdam-Amstelland and Zaanstreek-Waterland safety regions. Operates as another Dutch RAV with comparable 112 response, planned transport, and dispatch-center functions, making it the most structurally similar peer in terms of mission, scope, and funding model.
• UMCG Ambulancezorg: Hospital-affiliated ambulance service operated by the University Medical Center Groningen, partnering closely with Ambulancezorg Groningen on regional emergency coordination. Most geographically overlapping peer, though hospital-based rather than standalone regional.

Others

• Ambulancezorg Nederland (AZN): National sector umbrella organization coordinating all Dutch RAVs, including quality measurement (Nivel surveys), policy advocacy, and sector data. Not a direct competitor but the central coordinating body for Ambulancezorg Groningen's operating standards and benchmarking.
• Acute Zorgnetwerk Noord Nederland (AZN-NN): Northern Netherlands acute care network coordinating EMS, hospitals, and GP services across Groningen, Friesland, and Drenthe. Ambulancezorg Groningen is a core member; this body shapes the regional operating context and partnership structure rather than competing directly.
• Corpuls Benelux: Medical equipment supplier providing defibrillators and monitoring systems to Ambulancezorg Groningen's fleet (44 units replaced). Functions as a vendor/partner rather than a peer, but is a key technology relationship for fleet capability.

Broad incumbents

• Witte Kruis: Largest private EMS provider in the Netherlands, operating across multiple regions. Comparable in core ambulance services but differs as a commercial (rather than public RAV) operator, making it the primary private-sector competitor for any concession rebids.
• Falck A/S: International emergency services and healthcare provider operating ambulance services across Northern Europe. Comparable in offering (EMS, patient transport) and public-private operating models, providing a relevant international scaling benchmark for Dutch RAVs.
• St John Ambulance: Established charitable ambulance and first-aid organization operating across the UK, Australia, and other Commonwealth countries. Comparable in mission (public-service EMS and patient transport) and not-for-profit operating model, though at a larger international scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AmbulancezorgGR
• Facebookfacebook.com/Ambulancezorg-Groningen
• LinkedInlinkedin.com/company/ambulancezorg-groningen
• Instagraminstagram.com/ambulancezorggroningen

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Ambulance care Groningen