Hancock County Senior Services

What Hancock County Senior Services does

Hancock County Senior Services, Inc. (HCSS) is a private non-profit organization founded in 1978 in Greenfield, Indiana, that delivers non-medical support services to seniors aged 60 and over, persons with disabilities, and low-income residents of Hancock County. Its service portfolio centers on RIDE Hancock, a non-emergency public transit operation running 7am-5pm weekdays with $4 per-stop fares and wheelchair-accessible vehicles, supplemented by homemaker services, in-home respite care, Medicare counseling (SHIP), handyman repairs, telephone reassurance, equipment lending, information and referral, monthly legal aid clinics via Indiana Legal Services, and Senior Social programming. The organization also serves all county residents under 60 for transportation, a service line added in 2005 when Hancock Area Rural Transit was expanded.

HCSS operates without any proprietary technology platform; service delivery is human-staff- and volunteer-driven, with a small team of about eight paid staff including an Executive Director (Suzanne Derengowski), Director of Operations, coordinators for home services and transit, a program coordinator, dispatcher, and administrative support, alongside a volunteer corps. Technology footprint is limited to a WordPress-based website, Facebook, Twitter, and a ClickandPledge donation portal.

Revenue is generated through a hybrid non-profit model combining federal pass-through transit funding (FTA via Hancock County), foundation grants (Community Foundation of Hancock County, CICF Central Indiana Community Foundation Senior Fund, Wortman Family Foundation), allocations from United Way of Central Indiana and CICOA Aging & In-Home Solutions, corporate annual partners (Hancock Health, GBC Bank, NineStar), individual and memorial donations, and nominal user fees ($4 per transit stop, income-based sliding scale for homemaker and respite, donation-only for handyman and telephone reassurance). No revenue figure is publicly disclosed. The customer base is geographically bounded to Hancock County, Indiana, with limited out-of-county transit service and IndyGo coordination for regional connections.

Name

Hancock County Senior Services

Legal name

Hancock County Senior Services, Inc.

Website

https://hcssi.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

11–50 employees

Short description

Hancock County Senior Services, founded 1978 in Greenfield, Indiana, is a non-profit delivering non-medical in-home support, RIDE Hancock public transit, Medicare counseling, respite care, and senior social programs to residents aged 60 and over, persons with disabilities, and low-income residents throughout Hancock County.

Ownership category

akta.pro rank

Product category

Senior Services and Non-Emergency Transportation

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Transportation Services (4700)

akta.pro industry

PRIMARYHSABAOAB

Door-to-Door Senior Ride Services (Non-Medical)

Home & Personal Services/Elder Care & In-Home Care Services/Senior Transportation & Escort Services

SECONDARYHSABAAAF

Transportation, Escort & Appointment Accompaniment (Non-Medical)

Home & Personal Services/Elder Care & In-Home Care Services/Non-Medical Companion Care

SECONDARYHSABANAK

Senior Social Clubs & Community-Based Day Programs (Non-Clinical)

Home & Personal Services/Elder Care & In-Home Care Services/Adult Day Care & Senior Day Programs

SECONDARYHLADALAK

Community Resources, Social Services & Transportation Coordination

Healthcare & Life Sciences/Elder Care & Long-Term Care/Senior Care Coordination & Case Management (Geriatric Care Management)

SECONDARYBPAGAEAF

Elder Services & Aging Support

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

Keywords

• Senior support services
• Non-medical in-home care
• Non-emergency transportation
• Aging in place services
• Medicare SHIP counseling

Headquarters

HQ city

Greenfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Grants: Primary funding from FTA (Federal Transit Administration) through Hancock County for transportation services. Title VI and ADA compliance indicates federal transit funding.
2. Foundation Grants: Funding from multiple foundations including Community Foundation of Hancock County, CICF Central Indiana Community Foundation Senior Fund, and Wortman Family Foundation.
3. United Way and Community Organizations: Funding from United Way of Central Indiana and CICOA Aging & In-Home Solutions.
4. Donations: Individual and memorial contributions, corporate grants, and fundraising events provide operational support. Many services operate on a donation basis.
5. Service Fees: Transportation fare of $4 per stop for general residents; income-based fees for Homemaker and Respite services; donations for Handyman services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Hancock County Senior Services provides non-medical in-home support services and non-emergency public transportation to seniors (60+), persons with disabilities, and low-income residents of Hancock County, Indiana. Core services include RIDE Hancock transportation, homemaker housekeeping, Medicare SHIP counseling, respite care, handyman repairs, volunteer companionship, telephone reassurance, information and referral, free legal assistance, durable medical equipment lending, and senior social programs. All services are funded through donations, grants, and modest fees, with many available on a donation or income-based sliding scale.

Product overview

Hancock County Senior Services (HCSS) operates as a coordinated suite of non-medical in-home support services and transportation programs for seniors (60+) and persons with disabilities in Hancock County, Indiana. Established in 1978, the organization offers a unified portfolio of services including RIDE Hancock (public transportation), homemaker services, Medicare counseling, respite care, handyman repairs, volunteer companionship, telephone reassurance, information and referral services, legal assistance, and equipment lending. The primary offerings are centered around the RIDE Hancock transportation program and various in-home support services, all funded through donations, grants, and government funding sources including FTA, United Way, and CICOA Aging & In-Home Solutions. Services are primarily provided Monday through Friday with the HCSS office open 8 AM to 4 PM and RIDE Hancock operating 7 AM to 5 PM.

Differentiator

Problem solved

Functional benefit

Products and services

• RIDE Hancock Transportation Non-emergency public transportation service operating Monday through Friday, 7 AM to 5 PM in Hancock County, Indiana. Offers $4 per stop fares within the county, donation-only rates for seniors 60+ for essential medical and grocery trips, wheelchair-accessible vehicles, and limited out-of-county service at premium fares.
• Homemaker Services Part-time housekeeping assistance including laundry, meal preparation, and cleaning for seniors and disabled individuals. Income-based fees apply.
• Medicare Counseling (SHIP) Year-round counseling by trained staff on Medicare choices, Medicare Savings Plans, and insurance options, with additional assistance during Medicare Open Enrollment period.
• Respite & Assisted Care Non-medical, in-home respite care to relieve regular caregivers, providing supervision to frail seniors or persons with disabilities and assistance with activities of daily living. Income-based nominal fee charged.
• Handyman Services Minor home repair and technology assistance including changing light bulbs, installing grab bars, faucet repairs, smoke alarm battery changes, and other small home improvement projects for seniors. Donation-based.
• Volunteer Services

Quantifiable outcome

• All services are funded through donations and grants - accessible regardless of ability to pay
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Hancock County Council on AgingcoreStrategic or Co-development Partner · 1 January 1978Founding partner organization that saw the need for senior services and devoted time, funds, and creativity to establish HCSS in 1978.
• Central Indiana Council on AgingcoreStrategic or Co-development Partner · 1 January 1978Founding partner (alongside local CICOA) that collaborated to establish HCSS in 1978 to meet senior service needs in the county.
• Interlocal Community Action ProgramcoreStrategic or Co-development Partner · 1 January 1978Founding partner that collaborated to establish HCSS in 1978 to address community needs for senior services.
• Hancock HealthcoreStrategic or Co-development PartnerAnnual partner and healthcare collaborator. Partners with HCSS to host Senior Social events at the Hancock Health Wellness Center in McCordsville. Provides venue and collaborative programming for senior wellness initiatives.
• Indiana Legal Services - Senior Law Project OutreachcoreStrategic or Co-development PartnerLegal services provider whose attorneys and paralegals visit HCSS monthly (first Wednesday) to conduct new client intake interviews for seniors 60+ unable to afford private attorneys. Provides free legal assistance for qualifying seniors.
• AARP Tax AidminorStrategic or Co-development PartnerPartnership to offer free tax preparation services to seniors. HCSS provides venue and coordination; AARP provides trained volunteers.
• IndyGominorOthersIndianapolis public transit system with regional connection to HCSS. Listed in logo section suggesting coordination for out-of-county transportation needs.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Meals on Wheels of Central Indiana: Central Indiana non-profit providing meal delivery and senior nutrition services in the same geography as HCSS. Direct peer — comparable local non-profit targeting the same 60+ demographic with community-based aging services.
• CICOA Aging & In-Home Solutions: Central Indiana's designated Area Agency on Aging providing in-home services, caregiver support, and aging resources across multiple counties. Direct peer — operates the same in-home aging services model and is simultaneously HCSS's regional funding partner.
• LifeStream Services: East Central Indiana-based Area Agency on Aging serving eight counties with in-home services, transportation, and senior programming. Direct peer — operates an analogous multi-county non-profit senior services model in Indiana.
• Area Five Agency on Aging & Community Services: Indiana-based Area Agency on Aging serving five counties including Cass, Fulton, Howard, Miami, and Tipton. Direct peer — comparable multi-county non-profit operating in-home support, transportation, and senior programming under the same funding frameworks.
• Hamilton County Senior Services: Adjacent Indiana county non-profit providing in-home support, transportation, and senior programs for Hamilton County residents. Direct peer — operates an essentially identical service model to HCSS in a neighboring suburban county, making it a strong comparable for benchmarking.
• Aging & In-Home Services of Northeast Indiana: Indiana Area Agency on Aging serving 11 northeast counties with in-home support, transportation, and care coordination. Direct peer — comparable county-level non-profit operating the same integrated aging services model.

Broad incumbents

• Visiting Angels: National franchised in-home senior care provider offering companion care, personal care, and respite services. Broad incumbent — competes for the same in-home non-medical support customers in Indiana markets but operates a for-profit franchise model rather than non-profit community-based service.
• IndyGo: Indianapolis's public transit system serving the broader Central Indiana region. Broad incumbent — overlapping on transportation services and an actual HCSS coordination partner, but operates fixed-route urban transit rather than rural door-to-door senior rides.
• United Way of Central Indiana: Central Indiana's largest funder of social services including HCSS's senior programming. Broad incumbent — same funding ecosystem but operating as a grantmaker/convener rather than direct service provider; functionally a parent-funder peer.
• National Council on Aging: National advocacy and service organization for older adults providing evidence-based programs (e.g., Falls Prevention, Chronic Disease Self-Management) used by local AAAs. Broad incumbent — operates at national scale while HCSS-like agencies deliver services locally.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks1 record

Key highlights6 records

Customer concentration

• Xx.com/hancockseniors
• Facebookfacebook.com/hancock.county.senior.services
• LinkedInlinkedin.com/company/hancock-county-senior-services-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Hancock County Senior Services