Cloudsoft Co.

What Cloudsoft Co. does

Cloudsoft Co., Ltd. is a Bangkok-headquartered, privately-held Thai unified communications and contact-center systems integrator founded in 2012, operating with 11-50 employees and a wholly-owned Cambodia subsidiary (Cloudsoft AI Tech Co., Ltd., established March 2023). The company distributes and implements 3CX phone and contact-center systems as the highest-level 3CX Titanium Partner in Thailand, alongside Genesys and Avaya deployments, and develops proprietary add-ons (Dashboard, Intelligent Routing, Advanced Voice Recording, Voice Recording Encryption), an omni-channel CRM (Cloud Centric CRM), a Voicebot, an Auto Dialer/Collection system, DocManager Desktop, and an internal E-Learning module. Custom software development and CTI/middleware integration (Salesforce, Microsoft Dynamics 365, Microsoft Azure, Google APIs, AWS S3, PMS) form the professional-services backbone, with AI features (AI Agent, AI Receptionist, Intelligent Routing with Agentic AI, On-premise Transcription, Speaker Diarization) layered on OpenAI ChatGPT and Google Gemini.

The business monetizes across four streams: telephony and contact-center system sales (project-based professional services), custom software development (project-based), proprietary software products (subscription/recurring), and 24/7 technical support and maintenance (managed services). Pricing is quote-based on enterprise scale, extensions, features, and installation complexity, with annual billing on the subscription layer. Go-to-market is direct enterprise field sales with a consulting-led engagement model, supplemented by content marketing via blog and SEO and organic social on Facebook. The company targets enterprise customers across technology, real estate, insurance, automotive retail, and retail, with named customers including Acer, Epson, HP, Supalai, Origin Property, Britania, Muangthai Life Insurance, Navakij, Toyota Buzz, and CJ More. Certifications include ISO 9001:2015, ISO 27001:2022 (both BSI), and PDPA compliance under Thai law; leadership/executive team is not disclosed in available sources.

Name

Cloudsoft Co.

Legal name

Cloudsoft Company Limited

Website

https://cloudsoft.co.th

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Cloudsoft Co., Ltd. is a Bangkok-based Thai systems integrator and 3CX Titanium Partner that sells, implements, and develops telephony, contact center, CRM, and AI-augmented communication software for enterprise customers across Southeast Asia.

Ownership category

akta.pro rank

Product category

Unified Communications Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Unified communications
• Contact center systems
• VoIP telephony
• CRM platforms
• Custom software development

Headquarters

HQ city

Bangkok

HQ country

Thailand

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Telephony & Contact Center System Sales: Revenue from selling, installing, and configuring 3CX, Genesys, and Avaya phone and contact center systems. Includes professional services for system design and implementation.
2. Software Development Services: Custom software development including CRM, Web Application, Middleware, CTI, Mobile Application, AI Chatbot, Voicebot, and Workflow Automation development services.
3. Proprietary Software Products: Sales of proprietary products including Cloud Centric CRM, Voicebot, Auto Dialer, DocManager, and 3CX Add-ons
4. Technical Support & Maintenance: 24/7 technical support services including maintenance and system monitoring for enterprise clients

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Cloudsoft sells, installs, and integrates 3CX unified communications and contact center systems as the Titanium Partner in Thailand, and develops proprietary software that extends these systems: Cloud Centric Omni Channel CRM, Voicebot, Auto Dialer/Collection System, 3CX Add-on suite (Dashboard, Intelligent Routing, Advanced Voice Recording, Voice Recording Encryption), DocManager Desktop PDF automation, and E-Learning. The company also delivers custom software development (Web/Mobile applications, Middleware/CTI, AI Chatbot) and 24/7 managed support/maintenance for enterprise customers in Thailand and the ASEAN region.

Product overview

Cloudsoft Co. is a unified communications and business software provider offering a portfolio centered around the 3CX phone system (as Titanium Partner in Thailand) alongside proprietary add-on modules and professional services. The product lineup includes 3CX Add-on (Dashboard, Intelligent Routing, Voice Recording), Cloud Centric Omni Channel CRM, Auto Dialer/Collection System, Voicebot, DocManager Desktop, and E-Learning. Professional services cover custom Software Development (Web App, Mobile App, CTI, AI Chatbot), Integration/Middleware, and Contact Center system installation (3CX, Genesys, Avaya). The architecture is a modular approach where the 3CX phone system serves as the core communications platform, with proprietary add-ons and CRM extending functionality across voice, chat, and data channels.

Differentiator

Problem solved

Functional benefit

Brands

• Cloud Centric CRM: Omni-channel CRM platform for managing customer relationships across voice, LINE, Facebook, Webchat, and Email channels.
• 3CX Add-on
• Auto Dialer
• Voicebot
• DocManager
• E-Learning

Products and services

• 3CX Phone System Unified communications and VoIP phone system for businesses, available as On-premise or Cloud deployment, providing call handling, video conferencing, chat, and integration with business tools. Cloudsoft sells, installs, and configures 3CX as the Titanium Partner in Thailand.
• 3CX Add-on Proprietary add-on solutions that extend 3CX phone systems with Dashboard for real-time monitoring, Intelligent Routing, Advanced Voice Recording, and Voice Recording Encryption capabilities for enterprise customers.
• Cloud Centric Omni Channel CRM Customer relationship management platform connecting Voice, LINE, Facebook, Webchat, and Email channels in a single platform with high flexibility and customization for tracking and managing customer communications.
• Auto Dialer / Collection System Automated dialing system designed for debt collection, payment reminders, promotional campaigns, and product sales telemarketing to increase agent productivity and reduce manual dialing effort.
• Voicebot AI-powered voice bot that handles inbound calls automatically 24/7, answering customer questions, checking information, and transferring calls to reduce call center operational costs for businesses.
• DocManager Desktop PDF document automation desktop tool that generates PDF documents from Excel data with batch processing, QR code, watermark, and live preview capabilities for enterprise document workflows.
• E-Learning Internal organizational training and e-learning system used for employee development and skills training within enterprise customer organizations.
• Software Development Services Custom software development services covering Web Application, Mobile Application, Middleware, Computer Telephony Integration (CTI), and AI Chatbot development, with modern authentication (SSO, Social Logins, MFA, Passkeys, SMS OTP, Email OTP, FIDO, FIDO2 WebAuthN) and OWASP-compliant security with penetration testing.
• Integration Service / CTI / Middleware System integration and middleware services that connect call center systems with external enterprise platforms including Salesforce, Microsoft Dynamics 365, Google API, Microsoft Azure, AWS S3, ERP, and PMS for unified communication and data flow.

Quantifiable outcome

• 24/7 automated customer service capability
• +1 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability16 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• 3CXcoreChannel Partner/ Reseller/ DistributorCloudsoft is the official highest-level Titanium Partner of 3CX in Thailand, authorized to resell, install, and configure 3CX phone systems and contact center solutions. This is a core distribution partnership providing the primary product line for the company's telephony business.
• OpenAIcoreTechnology or IntegrationIntegration with OpenAI technology (ChatGPT) for AI Agent and voicebot capabilities, enabling natural language processing and multilingual customer service automation.
• GenesysminorChannel Partner/ Reseller/ DistributorCloudsoft provides consulting, design, and installation services for Genesys contact center systems alongside 3CX offerings.
• AvayaminorChannel Partner/ Reseller/ DistributorCloudsoft provides consulting, design, and installation services for Avaya phone and contact center systems alongside 3CX offerings.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Avaya: Established enterprise telephony and contact center vendor that Cloudsoft sells and integrates. Avaya targets the same Thai enterprise segment with a larger installed base and broader product portfolio.
• Genesys: Global CCaaS leader that Cloudsoft also resells and implements alongside 3CX. Genesys serves large enterprise contact centers with broader portfolio capabilities than Cloudsoft's Thai-focused offering.
• Five9: Pure-play cloud CCaaS provider expanding across ASEAN. Targets enterprise customer engagement with AI capabilities that overlap with Cloudsoft's Voicebot and AI Agent offerings.
• Talkdesk: Cloud-native CCaaS vendor with AI-driven agent and customer self-service capabilities that directly overlap with Cloudsoft's AI Agent and Voicebot products.
• Cisco (Webex): Cloudsoft's team is certified across Cisco telephony. Webex Calling and Webex Contact Center compete for the same enterprise communications and customer engagement budgets that Cloudsoft addresses.
• 8x8: Global UCaaS and CCaaS provider offering integrated voice, contact center, and video for enterprises. Competes against Cloudsoft's 3CX-based stack for mid-market and enterprise communications deals.
• Zoom (Zoom Contact Center): Zoom's UCaaS roots expanded into Zoom Contact Center with AI-powered virtual agent capabilities. Competes for Thai enterprise communications and customer engagement spend that Cloudsoft targets.
• Microsoft (Dynamics 365 / Teams Phone): Cloudsoft integrates with Microsoft Dynamics 365 and Teams Phone. Microsoft's bundled UCaaS and CRM contact center solutions compete for the same enterprise communications budgets.
• NICE: Enterprise contact center, workforce engagement, and AI analytics vendor serving large financial services and customer service organizations globally, including in ASEAN markets where Cloudsoft also operates.

Others

• 3CX: 3CX is the core technology platform Cloudsoft distributes and extends. As Cloudsoft's primary technology partner, 3CX defines the underlying PBX/UCaaS feature set and roadmap that Cloudsoft builds upon in Thailand.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/cloudsoftthailand
• LinkedInlinkedin.com/company/cloudsoft-th

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cloudsoft Co.