Bonnie Support Services

What Bonnie Support Services does

Bonnie Support Services Ltd (trading as Bonnie's) is an all-female, independent not-for-profit organisation founded in 1975 in Sydney, Australia, and currently headquartered in Canley Heights, NSW. It provides crisis accommodation, transitional housing, outreach case management, and rapid-response domestic violence support to women and children escaping domestic and family violence and homelessness across South Western Sydney. The organisation is funded principally through recurrent grants from the NSW Department of Communities and Justice under the Specialist Homelessness Services and Specialist Workers for Children and Young People programs, supplemented by individual and corporate donations as a registered Deductible Gift Recipient.

Its service portfolio is delivered without proprietary technology and without fees to clients, comprising six core direct-service lines (homelessness and crisis accommodation, domestic violence prevention and safety planning, case management, outreach services, the weekend Rapid Response DVRE team, and the Safety Hub drop-in service co-located with Liverpool Women's Health Centre), six trauma-informed support groups (Creative Space, Hindi/Urdu Speaking Women's Health Group, Kids Space, Aunty Bonnie's, Shark-Cage, and Khmer Women's Support Group), dedicated Family/Child and Youth/Tenancy workers, and an informational resource layer including The DV Quiz, safety and technology guidelines, and the published 'Home Free' book.

The organisation differentiates through a multilingual, all-female team speaking 15+ languages; 50+ years of specialist experience making it the sole surviving member of the original NSW refuge movement; registered Community Housing Provider and Australian Service Excellence Standards accreditation; and a deep partner ecosystem spanning government, healthcare (Liverpool Women's Health Centre, South West Sydney Local Health District), food rescue (OzHarvest), legal aid (Women's Legal), housing (Habitat for Humanity NSW, Hume Community Housing), and specialist DV partners (Rosebank, Big River, CORE).

Name

Bonnie Support Services

Legal name

Bonnie Support Services Ltd

Website

https://bonnie.org.au

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

Bonnie Support Services is an all-female, NSW-based not-for-profit founded in 1975 that provides crisis accommodation, case management, outreach, and culturally safe support groups for women and children escaping domestic violence and homelessness, funded by the NSW DCJ and donations.

Ownership category

akta.pro rank

Product category

Domestic Violence and Homelessness Support Services

NAICS

Individual and Family Services (6241), Community Housing Services (62422), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Protection, Child Protection & Gender-Based Violence (GBV) Response (BPAGAAAG), Family & Parenting Support Services (BPAGAEAC)

Keywords

• Domestic violence support
• Crisis accommodation services
• Homelessness support services
• Women's refuge services
• Community housing provider

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government funding: Funded by the Department of Communities and Justice (DCJ) under the Specialist Homelessness Services and Specialist Workers for Children and Young People programs.
2. Donations: Registered charity and deductible gift recipient. Accepts monetary donations from individuals, families, and organisations. Donations support practical needs for families such as furniture, school supplies, removalists, and household items.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Bonnie Support Services provides crisis accommodation, transitional housing, and holistic case management for women and children escaping domestic violence and homelessness in NSW, Australia. The organization operates a weekend rapid response team, a drop-in Safety Hub, six trauma-informed support groups, and family, child/youth, and tenancy worker services, delivered by an all-female team speaking 15+ languages. It is a Registered Community Housing Provider and registered charity funded by government grants and donations.

Product overview

Bonnie Support Services is an all-female not-for-profit organization established in 1975 that provides domestic violence and homelessness support services for women and children. The organization operates as a unified service combining crisis accommodation, case management, outreach support, and rapid response programs. Its service portfolio includes core direct-support offerings (homelessness accommodation, domestic violence prevention, case management, outreach, rapid response DVRE team, and a drop-in Safety Hub), supplemented by six trauma-informed support groups (Creative Space, Hindi/Urdu Speaking Women's Health Group, Kids Space, Aunty Bonnie's, Shark-Cage, and Khmer Women's Support Group), family/child/youth/tenancy worker support services, and informational resources including The DV Quiz, Safety Planning resources, Safety and Technology Guidelines, and the 'Home Free' book publication. The organization also provides culturally and linguistically diverse services through bilingual staff speaking 15+ languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Homelessness and Crisis Accommodation
• Domestic Violence Prevention and Planning Programs helping families achieve safety, freedom, and empowerment before, during, and after domestic violence, including safety planning, crisis response, and the DV Quiz self-assessment tool.
• Case Management
• Outreach Services Practical and emotional outreach support for women with children living in the community who are experiencing or escaping domestic violence, including help with tenancy, legal matters, community housing, life skills, and immigration.
• Rapid Response (DVRE) Team Weekend crisis support service operating from Friday 1pm to Monday 9am, providing immediate assistance to women and children escaping domestic violence outside business hours.
• Drop-In Service / Safety Hub Confidential drop-in service co-located inside Liverpool Women's Health Centre, providing access to expert domestic violence workers in a neutral, safe healthcare environment (available Monday, Thursday, and Friday).
• Creative Space Art therapy-based program in partnership with Rosebank, promoting healing through creative arts and crafts activities where women gather weekly.
• Hindi and Urdu Speaking Women's Health Group Weekly culturally safe group for Hindi and Urdu speaking women, providing singing, dancing, food sharing, and community connection.
• Kids Space Weekly group for children aged 7-11 impacted by domestic or family violence, providing craft and play activities facilitated by experienced child protection workers to address trauma and build resilience.
• Aunty Bonnie's Healing journey group for First Nations and Culturally and Linguistically Diverse clients using movement and art therapy, instruments, and sharing of cultures, stories, music, and art.
• Shark-Cage Skills-building group helping clients develop self-sufficiency through physical, emotional, social, financial, and technological skills to avoid falling back into cycles of violence.
• Khmer Women's Support Group Weekly group for Cambodian women providing information sharing, connection, and trauma support through new experiences and friendship building.
• Home Free Book 90-page collection of real stories about women's journeys to safety from domestic violence, produced with consortium support and featuring first-hand accounts from diverse women. Available as a free digital download.

Quantifiable outcome

• Over 50 years of continuous service to women and children experiencing domestic violence
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered supporting and core.

• Museum of Understanding Through Tolerance and Inclusion Ltd (MUTTI)supportingStrategic or Co-development Partner · 1 January 2025MUTTI hosted a panel at the 2025 UN Commission on the Status of Women in New York featuring Bonnie Support Services Family Worker Peta Link, focused on the UNSEEN Arts Hub and the power of lived experience and creativity in breaking intergenerational cycles of violence.
• Liverpool City CouncilsupportingStrategic or Co-development Partner · 1 January 2016Partnership for community events and programs including workshops with the Bulldogs NRL club for young people on healthy relationships, and support for community initiatives.
• Liverpool Women's Health Centre (LWHC)coreStrategic or Co-development PartnerPartnership to operate a Safety Hub — a confidential drop-in centre inside the LWHC where women can safely access expert domestic violence workers in a neutral healthcare setting. Drop-in service available Monday, Thursday and Friday.
• RosebankcoreStrategic or Co-development PartnerPartner in the Creative Space art therapy program and Kids Space, where women and children can participate in creative activities in a safe, trauma-informed environment.
• OzHarvestsupportingOthersWeekly delivery of surplus fresh food (fruits, vegetables, bread, meats) to support families in accommodation with nutritious meals. OzHarvest collects quality excess food from commercial outlets and delivers it free of charge.
• CORE (Committee for Outreach and Racial Equality)coreStrategic or Co-development PartnerPartnership to provide a domestic violence support group specifically for Vietnamese women, ensuring culturally appropriate services for this community.
• Rosebank Child Sexual Abuse ServicecoreStrategic or Co-development PartnerCo-facilitation of the Creative Space art therapy program, bringing together trauma expertise from both organisations to support women's healing through creative expression.
• Bonnie's Allies organisationssupportingGTM or Marketing PartnerNetwork of organisational allies including DCJ, Liverpool Women's Health Centre, Big River, Women's Legal, Habitat for Humanity NSW, WDV, TwoGood, Sydney Community Forum, OzHarvest, Opportunity Hub, Rosebank, StreetSmart, and Hume Community Housing. Allies support through donations, advocacy, and referral pathways.
• Bulldogs NRLsupportingStrategic or Co-development PartnerSports partnership for youth engagement workshops combining one hour of sporting activity with educational programming on healthy relationships delivered by Bonnie Support Services.
• Danielle Mate Sullivan (contemporary Aboriginal artist)supportingStrategic or Co-development PartnerCross-cultural art workshop and Aboriginal mural created collaboratively with staff and clients to create a welcoming environment for Aboriginal women and children, reflecting cultural identity and belonging.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Mission Australia: Large national non-profit providing homelessness, housing, and community services including domestic violence support. Substantially larger scale and broader service portfolio, but overlaps directly in DV and homelessness service delivery.
• Relationships Australia: National non-profit providing family, relationship, and community support services including counseling and case management for families affected by violence. Overlaps in case management and family support service delivery.
• Wesley Mission: NSW-based community services organization providing crisis accommodation, family support, and community programs including DV-related services. Similar community-led heritage and overlapping client populations in the Sydney region.
• The Salvation Army Australia: National humanitarian organization operating crisis accommodation, domestic violence support, and community housing programs. Comparable in service offerings but operates at significantly larger scale with diversified funding sources.
• St Vincent de Paul Society Australia: Large national non-profit providing emergency accommodation, material aid, and case management for people experiencing homelessness and hardship. Comparable service scope with significantly greater geographic and operational scale.

Direct peers

• Wirringa Baiya Aboriginal Women's Legal Centre: NSW-based Aboriginal women's legal centre providing culturally appropriate legal and support services for Aboriginal and Torres Strait Islander women affected by domestic violence. Direct overlap with Bonnie's Aunty Bonnie's First Nations support program.
• Women's Community Shelters: Australian non-profit that operates a network of women's shelters across NSW and other states, providing crisis accommodation and support for women escaping domestic violence. Directly comparable to Bonnie's core service model with a similar feminist, community-led approach.
• YWCA Australia: National women's organization providing housing, accommodation, and support services for women and children experiencing domestic violence and homelessness. Overlaps directly with Bonnie's service portfolio and target population, with greater geographic scale.
• Domestic Violence NSW: NSW peak body for domestic violence services that represents specialist homelessness and DV service providers across the state. Operates in the same service ecosystem with overlapping referral pathways and government funding relationships.
• Settlement Services International (SSI): Australian non-profit delivering settlement, community, and specialist services for culturally and linguistically diverse (CALD) communities including women and families. Strong overlap with Bonnie's multilingual, culturally safe service approach for CALD populations in NSW.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/bonniesupportservices
• Instagraminstagram.com/bonniesupportservices
• LinkedInlinkedin.com/company/bonnie-support-services-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bonnie Support Services