What Trident Services Australia does

Trident Services Australia Pty Ltd is a privately held, 100% Australian-owned facilities management company founded in 1996 and headquartered in Cannon Hill, Queensland with a regional office in Collingwood, Victoria. The company provides integrated service solutions across security, cleaning, maintenance, and specialist property services for government, commercial, retail, aviation, maritime, council, and event clients throughout Australia (Queensland, New South Wales, Northern Territory, Victoria). Core service lines include Tailored Security Solutions (ASIC-cleared airport screening, concierge, mobile patrols, access control), Cleaning Services (general, specialist, post-construction, infection control), Maintenance Services (planned preventative and reactive), and Integrated Bundled Services combining multiple service streams under single contracts. Major clients include Brisbane Airport Corporation (five-year cleaning and maintenance contract, the largest in Brisbane Airport's history), Cairns Airport, South Bank Parklands, Parliament House Queensland, and The Star Brisbane / Queen's Wharf Brisbane precinct.

The company operates a proprietary technology stack supporting service delivery: BA365 is an all-in-one operational management platform for incident reporting, task management, hazard reporting, audits, visitor management, and a client portal with real-time updates; Trident-TEK is a cloud-based business management system with security compliance, training, and incident reporting modules; ARINS (Airport Reporting Inspection System) is an airport-specific reporting tool; the 24/7 Trident Operations Centre (TOC) at Cannon Hill coordinates rostering (via Kronos), lone worker management, site loop-time monitoring, and incident management across all sites; and Smart Track provides cleaning compliance monitoring. Additional capabilities include autonomous drone surveillance for outdoor spaces and a Banned Person Register security module.

Trident employs 2,000-2,500 staff directly (no outsourcing) and operates across 40+ client sites. Revenue is generated primarily through multi-year contracted service agreements with enterprise and government clients, supplemented by ad-hoc bookings for security, cleaning, and specialist services (4-hour minimums, advance payment required). Pricing is quote-based and not publicly disclosed. The company pursues new business via dedicated business development and bids & special projects teams through competitive tendering, RFP processes, and website booking forms. Notable certifications include ISO 9001, ISO 14001, ISO 45001, ASIAL membership, CAF 3-star prequalification, cm3 prequalification, and security licences across NSW, QLD, TAS, NT, and VIC.

Name

Trident Services Australia

Legal name

Trident Services Australia Pty Ltd

Website

https://tridentservices.com.au

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Trident Services Australia is a privately held, 100% Australian-owned facilities management company providing integrated security, cleaning, maintenance, and specialist services across aviation, retail, commercial, government, and events clients throughout Australia, employing 2,000-2,500 staff across 40+ sites.

Ownership category

akta.pro rank

Product category

Facilities Management Services

NAICS

Security Guards and Patrol Services (561612), Support Activities for Water Transportation (4883)

SIC

Services-Facilities Support Management Services (8744), Services-Help Supply Services (7363)

akta.pro primary industry

Port Facility Security (ISPS Compliance, PFSP Development) (BPAKALAA)

akta.pro secondary industries

Ship & Port Security Audits, Inspections & Certification (Flag/Class/PSC Support) (TLAHANAD), ISPS Code Compliance & Port Facility Security Assessments (PFSA/PFSP) (TLAHANAA)

Keywords

• Facilities management services
• Commercial security services
• Contract cleaning services
• Aviation security operations
• Integrated property maintenance

Headquarters

HQ city

Edge Hill

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Security Services: Provision of trained security guards for retail and commercial premises, airports, maritime facilities, public parklands, and events. Includes ASIC-cleared security professionals, concierge services, mobile patrols, and access control. Revenue generated through contracted service agreements and ad-hoc booking requests with minimum 4-hour charges.
2. Cleaning Services: General and specialist cleaning services for commercial and retail premises, airports, councils, and events. Includes post-construction deep cleans, scheduled cleaning, COVID infection control cleaning, and specialised services such as window cleaning, floor maintenance, pressure cleaning, and washroom services. Revenue generated via multi-service contracts and one-off specialist bookings.
3. Maintenance Services: Planned Preventative Maintenance (PPM) and Reactive Maintenance for retail and commercial properties, covering electrical, HVAC, plumbing, painting, carpentry, and more. Managed through the BA365 platform. Revenue via contracted maintenance agreements.
4. Specialist and Periodical Property Services: Industrial cleaning, restorative, and specialist property services including high-access cleaning (up to 89 metres), abrasive blasting, concrete honing/polishing, tactile system installation, graffiti removal, road/drainage maintenance, and slip testing. Services may be provided by a subsidiary or subcontractor.
5. Integrated Bundled Multi-Service Solutions: Customised bundled service packages combining security, cleaning, maintenance, and specialist services under a single contract. Provides cost savings through reduced call-out costs, multiple onsite services, and greater operational efficiencies. This bundled approach is a key commercial differentiator and revenue driver, allowing cross-selling across service streams.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Trident Services Australia is a facilities management provider delivering tailored security, cleaning, maintenance, and specialist property services to government, commercial, retail, aviation, maritime, council facilities, public parklands, and events across Australia. Its offerings span single-stream services and integrated bundled multi-service contracts, supported by proprietary technology platforms (BA365, Trident-TEK, ARINS) and a 24/7 Trident Operations Centre for incident management, rostering, lone worker support, and site compliance monitoring.

Product overview

Trident Services Australia is a facilities management company offering integrated service solutions rather than a software product company. The core offerings are organized as three primary service lines (Security Services, Cleaning Services, Maintenance Services) combined through Integrated Bundled Services, with specialized Aviation and Maritime Security and Integrated Events Services as distinct verticals. Technology platforms that support service delivery include the BA365 Operational Management System (incident reporting, task management, hazard reporting, visitor management), Trident-TEK Business Management System (risk reduction, decision-making), and ARINS for airport operations. The Trident Operations Centre (TOC) provides 24/7 support using Kronos for workforce management. Key technology modules include Smart Track for cleaning compliance and the Banned Person Register for security. Drone capability is offered for autonomous security surveillance. Some services may be provided by subsidiary companies.

Differentiator

Problem solved

Functional benefit

Products and services

• Security Services Industry-expert provision of security services for airports, maritime facilities, public parklands, events, commercial premises, and retail precincts. Includes general surveillance, access control, mobile patrols, concierge services, customer specialist teams, and ASIC-cleared aviation security staff.
• Cleaning Services Professional cleaning services for retail, commercial, aviation, and events settings using smart-clean technology and environmentally-friendly products. Includes general and specialist cleaning, post-construction deep cleans, COVID infection control cleaning, window cleaning, floor maintenance, pressure cleaning, and washroom services. Workforce is licensed in quarantine waste management and trained in infection control.
• Maintenance Services Planned Preventative Maintenance (PPM) and Reactive Maintenance for retail and commercial properties, covering electrical, HVAC, plumbing, painting, carpentry, and general repairs. Managed through the BA365 platform.
• Specialist and Periodical Property and Asset Services Industrial cleaning, restorative, and specialist property services including high-access cleaning (up to 89 metres), abrasive blasting, concrete honing/polishing, tactile system installation, graffiti removal, road/drainage maintenance, and slip testing. May be delivered by a subsidiary or subcontractor.
• Integrated Bundled Services Customised multi-service bundles combining security, cleaning, maintenance, and specialist services under a single contract. Reduces client call-out costs, provides multiple onsite services and greater operational efficiencies, and is a key commercial differentiator enabling cross-selling across service streams.
• Integrated Events Services End-to-end security and cleaning services for events, supporting approximately 200 events annually including RiverFire and New Year's Eve at South Bank Parklands. Covers FIFA Women's World Cup Fan Festival 2023 (150,000+ attendees, 3,190 hours, 580+ shifts delivered at 99.95% shift rate) and Brisbane Truck Show. Includes crowd management and post-event cleaning.

Quantifiable outcome

• 99.95% shift delivery rate during FIFA Fan Festival 2023 (3,190 hours across 580+ shifts)
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Brisbane Airport Corporation (BAC)coreStrategic or Co-development Partner · 1 October 2023Five-year Cleaning and Minor Maintenance contract commencing 1 October 2023. Trident provides cleaning, minor maintenance, road sweeping, waste sortation, and periodical services across the Domestic Terminal, International Terminal, car parks, BNE Service Centre, Kingsford Smith Memorial, Airport Operations Centre, Airport Freight Centre, General Aviation Terminal, Skygate Shopping Center, DFO car parks, and BAC administration offices. This is described as the largest cleaning contract in Brisbane Airport's history. Trident's cleaning team contributed to BAC winning the Skytrax 2024 Cleanest Airport Award.
• Tennant Australia & New ZealandcoreTechnology or Integration · 1 January 2023Equipment partnership for supply of cleaning machines at Brisbane Airport. Over 15 Tennant machines supplied including T7AMR Autonomous Floor Scrubber, S30 Mid-Sized Ride-On Sweeper, S20, T16, T12, 6100, T291, and S7. Tennant provides free on-site operator training for the life of each machine. National Account Manager Rok Hojnik and Territory Sales Manager John Barr-Brown were integral to the partnership.
• SoldOut EventsminorStrategic or Co-development Partner · 1 January 2023Event management partner collaborating with Trident for the delivery of major events including the FIFA Women's World Cup Fan Festival 2023. Collaboration between Trident's events management team, recruitment team, and SoldOut Events enabled successful delivery of the month-long festival.
• Soldier OncoreStrategic or Co-development PartnerTrident is a Pledge Partner of Soldier On's Employment Initiative, supporting national security personnel (Defence, Police, Fire, Ambulance) and their families. The partnership ensures no one who has served faces disadvantage in gaining employment. Trident supports veterans' futures through employment opportunities.
• RSL Employment ProgramcoreStrategic or Co-development PartnerTrident is a partner of the RSL Employment Program, alongside Soldier On's Employment Initiative, to support veteran employment. Together these programs ensure veterans and their families have access to employment opportunities at Trident.
• ARINS (Airport Reporting Inspection System)coreTechnology or IntegrationARINS is an Airport Reporting Inspection System designed by airport professionals for airport professionals. It features serviceability inspection, wildlife reporting, and visitor cards. Trident uses ARINS to support its aviation and maritime service delivery.
• The Star Brisbane / Queen's Wharf BrisbanecoreStrategic or Co-development PartnerTrident is the preferred provider for event security services at The Star Brisbane and Public Realm cleaning services for the Riverline within the Queen's Wharf Brisbane precinct. The precinct encompasses 7.5 hectares of public space across 12 hectares of riverfront land. This is described as one of the most iconic venues to open in Brisbane.
• Challenge DVminorStrategic or Co-development PartnerTrident is a proud supporter of Challenge DV, an organisation that partners with workplaces to facilitate training to prevent domestic and family violence. Trident staff participate in the annual Darkness to Daylight event, with over 15 people participating in 2024 and raising over $2,000.
• Chern'ee SuttonminorOthersAboriginal artist engaged in 2023 to create Trident's RAP (Reconciliation Action Plan) artwork, rich with meaning representing Trident's identity, services, locations, people, journey, and purpose.

Scale indicators21 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Serco Australia: Serco is a global services company with significant Australian government, aviation, and defence contracts. Comparable to Trident's government and aviation security/cleaning focus, particularly in regulated and security-cleared environments, though Serco operates at much larger scale with global resources.
• Compass Group Australia: Compass Group is a global food services and support services company with substantial Australian operations. Comparable to Trident's support services and integrated facility management positioning in commercial and event venues, though Compass is dominated by food services rather than cleaning/security.
• Ventia: Ventia is an ASX-listed Australian infrastructure services company providing maintenance, cleaning, and security across transport, defence, utilities, and government sectors. Directly comparable to Trident's aviation, government, and integrated service delivery, though it operates at a much larger scale with broader sector diversification.
• ISS A/S (ISS Facility Services Australia): ISS is a global facility services company with Australian operations providing cleaning, security, and integrated workplace solutions. Directly comparable to Trident's bundled services and airport/retail/commercial client portfolio, though with global scale and broader international footprint.
• Sodexo Australia: Sodexo is a global integrated facilities services and food services company with substantial Australian operations across cleaning, maintenance, and security. Comparable to Trident's multi-service bundled offering and airport/commercial client base, though Sodexo operates globally with significantly more capital and scale.
• Spotless Group: Spotless is one of Australia's largest integrated facilities services providers, offering cleaning, maintenance, and security across commercial, retail, and government clients. Direct comparable to Trident's integrated multi-service model and aviation/government exposure, but operates at significantly larger scale and with PE-backed capital.

Direct peers

• Programmed Maintenance Services: Programmed (now part of Persol Holdings/APAC operations) is an Australian workforce solutions and maintenance services company providing cleaning, maintenance, and staffing to commercial, government, and industrial clients. Comparable to Trident's integrated cleaning and maintenance offering with similar Australian mid-market positioning.
• Wilson Security: Wilson Security is a major Australian security services provider with aviation, retail, government, and event security contracts. Comparable to Trident's security services, particularly in aviation screening and retail guarding, with similar ASIAL membership and national footprint.
• MSS Security: MSS Security is one of Australia's largest dedicated security services providers, serving aviation, government, and commercial clients. Highly comparable to Trident's security services vertical, ASIC-cleared workforce, and aviation/government contract portfolio, though MSS focuses on security-only rather than integrated services.
• Broadspectrum: Broadspectrum (formerly Transfield Services) is an Australian integrated services provider delivering maintenance, cleaning, security, and asset management to government, aviation, and infrastructure clients. Highly comparable to Trident's aviation/government focus and integrated multi-service model, with similar mid-tier scale in Australia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/trident-services-australia
• Facebookfacebook.com/TridentAustralia

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trident Services Australia