Adept Health

Name

Adept Health

Legal name

Adept Health Pte Ltd

Website

https://adepthealth.com.sg

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Healthcare Third-Party Administration Services

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Professional, Scientific, and Technical Services (54)

SIC

Insurance Agents, Brokers & Service (6411), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Individual Health Insurance Administration (TPA/ASO) (FSAIAEAK)

akta.pro secondary industry

EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)

Keywords

• Healthcare consulting
• Insurance administration
• Claims management
• Healthcare IT services
• Third-party administration

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Third-Party Administration (TPA) Services: Claims processing, billing, healthcare case management, and provider network management for health insurers, corporations and governmental entities. Core BPO service revenue.
2. SaaS & Cloud Application Development: SaaS-based BPO solutions providing comprehensive functionalities for insurance business needs. Subscription or usage-based pricing for technology platforms.
3. IT Consulting & Outsourcing: Technology consulting, application development, maintenance and support services for healthcare and insurance clients.
4. Medical & Travel Assistance Services: Medical referral services, tele-medicine services, emergency evacuation and repatriation services for patients seeking treatment.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Adept Health is a Singapore-based healthcare consulting and business outsourcing services company that delivers Third-Party Administration (TPA) and IT solutions for insurance and healthcare organizations. Its core product is the DA Vantage platform, a next-generation one-stop portal for claims processing, member verification, and insurance administration, supplemented by Insurance BPO services (claims management, contact centre, case management, medical network management), Adept Medical Assist (AMA) medical assistance services, and a suite of IT applications covering HIPAA/HL7 compliance, mobile, web, and SaaS development.

Product overview

Adept Health operates as a Singapore-based Healthcare Consulting and Business Outsourcing Services company offering a combination of technology products and operational services. Its core product is DA Vantage, a next-generation TPA (Third-Party Administration) platform providing a one-stop portal for claims, member verification, and insurance administration. Supporting this platform is a suite of IT Applications including HIPAA and HL7 compliance solutions, mobile application development, website and portal development, web hosting and maintenance, security and data management, application training, and SaaS and cloud application development. On the services side, the company delivers Insurance BPO services (claims management, contact centre, case management, medical network management, CRM) and Adept Medical Assist (AMA) services (medical assistance, tele-medicine, evacuation and repatriation, specialist panels, patient assistance helpline, and medical concierge). The company was established in 2000 and operates as part of the Doctor Anywhere group.

Differentiator

Problem solved

Functional benefit

Brands

• DA Vantage: Next-gen TPA (Third-Party Administration) platform by DA Adept Health for claims, member verification and more.

Products and services

• DA Vantage Next-generation Third-Party Administration (TPA) platform providing a one-stop portal for claims submission and processing, member verification, and related administrative functions for appointed insurers and corporate clients.
• IT Applications and Solutions
• Insurance BPO Services Business Process Outsourcing solutions for insurers encompassing online and mobile applications (quote, purchase, policy management, agent account management), claims management (submission, adjudication, verification, investigation, disbursement), a contact centre (customer service, patient assistance, travel and medical emergency support), case management, medical network management, and CRM/marketing capabilities.
• Adept Medical Assist (AMA) Comprehensive medical assistance service covering medical advice and navigation of the health eco-system, tele-medicine for offshore locations, emergency evacuation and repatriation, sourcing of medical supplies and equipment, a best-practised specialist panel, auxiliary healthcare providers, a 24-hour patient assistance helpline, medical concierge and logistics, hospital admission documentation, and insurance claims collation.
• Training and Education First aid and basic life support training services, particularly focused on equipping laypersons to respond effectively during cardiac events and medical emergencies in Singapore.
• HIPAA & HL7 Compliance Solutions and Services Compliance consulting and custom code-generation applications built around HL7 that facilitate HL7 document creation, storage, and retrieval, designed to assist healthcare professionals in meeting HIPAA requirements for patient confidentiality and data management.
• SaaS & Cloud Application Development Custom SaaS and cloud-based application development services for insurance business needs, providing comprehensive functionalities typically found in expensive legacy systems, as an alternative to managed BPO via legacy systems.

Quantifiable outcome

• Specialist outpatient visits increased from 2.6 million to 3.9 million (1999-2009)
• +1 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• Doctor AnywherecoreStrategic or Co-development Partner · 1 January 2000DA Adept Health is part of the regional healthcare provider Doctor Anywhere. Doctor Anywhere is the parent company, established in 2000 to provide medical referrals for patients seeking appropriate treatment from Specialists and Hospitals in Singapore. This is a core strategic partnership providing regional healthcare reach.
• AXA Insurance CompaniescoreChannel Partner/ Reseller/ DistributorAXA Insurance Companies Programme partner providing insurance administration services. AXA-Global Healthcare (formerly AXA PPP International) and other AXA entities use Adept Health's TPA platform for claims processing and member management.
• Great Eastern LifecoreChannel Partner/ Reseller/ DistributorGreat Eastern Life uses Adept Health's services for health insurance administration and TPA services.
• NTUC IncomecoreChannel Partner/ Reseller/ DistributorNTUC Income uses Adept Health's cliniflex platform for health insurance services including claims processing and policy management.
• Tokio MarinecoreChannel Partner/ Reseller/ DistributorTokio Marine is an insurance partner receiving TPA and health insurance administration services from Adept Health.
• Now Health InternationalcoreChannel Partner/ Reseller/ DistributorNow Health International Programme partner for specialist and hospitalisation coverage, using Adept Health's TPA platform.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Now Health International: Asia-headquartered international health insurer with comparable cross-border product portfolio — competes directly in the regional (and particularly Asia-Pacific) market where Adept operates.

Direct peers

• Bupa Global: International health insurance arm of Bupa, providing global medical coverage and claims administration — comparable customer base of internationally mobile insured members.
• International SOS: Global leader in medical and travel assistance services, emergency evacuation, and tele-medicine — directly overlapping with Adept's Adept Medical Assist offering for international patients and insurance partners.
• GeoBlue: Specialist in international health insurance and medical assistance for expatriates and travellers — overlapping use cases in travel health, evacuation, and TPA-style administration.
• Allianz Care: International health insurance provider and administrator serving expatriates and globally mobile individuals — directly comparable in cross-border health insurance administration.
• Cigna Global Health Benefits: Major international health insurer and TPA offering global medical coverage and claims administration — competes for the same international health insurance programmes Adept services (e.g., AXA-Global, Now Health-type products).
• Aetna International (CVS Health): International health benefits provider serving expatriates and globally mobile employees — competes in the same international group health insurance administration market.

Broad incumbents

• Mercer (Marsh McLennan): Global consulting and benefits administration provider serving multinational employers — competes for the same corporate health benefits and employee benefits administration mandates.
• Aon (Health & Benefits): Global insurance brokerage and benefits administration firm offering TPA-like services to multinational employers — broader portfolio but overlaps with corporate health benefits administration Adept targets.

Emerging players

• Healix International: Specialist in international medical assistance, evacuation, and corporate health case management — narrower focus but directly comparable service lines to Adept Medical Assist.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/AdeptHealth

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Adept Health