What Epicor Users Group does

Epicor Users Group (EUG) is an independent, non-profit membership organization founded in 1975 that serves as the recognized peer community for users of Epicor ERP software (Epicor Kinetic, Epicor 10, Epicor 9, HCM/Spectrum iVantage, and Epicor Kinetic Warehouse). The organization is governed by an elected board composed of Epicor user representatives drawn from member companies, with executive roles including President, Vice President North America, Secretary, Treasurer, Vice President International, and named product liaisons. Its mailing address is 2870 Peachtree Rd NW #915-2575, Atlanta, GA 30305, with general contact at [email protected].

The EUG's core offering is a community platform powered by Higher Logic that combines an online member portal with 37 regional community groups across the Americas (US states, Canadian provinces Alberta and British Columbia, and Mexican metros Mexico City and Monterrey) and an annual UK Conference held at The Belfry Hotel and Resort in Sutton Coldfield, West Midlands. Visible regional membership includes at least 931 active members (for example, 386 in Texas & Louisiana, 461 in the Midwest, 84 in Florida, and 300 in New York City & New Jersey). Beyond the platform, the EUG curates an Our Vendors directory listing Gold and Silver vendor partners and implementation consultants that integrate with Epicor (e.g., Avalara, BISCIT Delivery Planning, Phocas-powered Epicor Data Analytics, Precise Business Solutions, SourceDay, lowki.ai, Leverage, EBizCharge, Silk Commerce, and others), and runs a calendar of webinars, regional meetings, and training events.

The EUG monetizes through tiered annual USD subscriptions (Free, Silver, Gold, and Premier for users, plus separate Vendor and Consultant categories), event and conference registration fees, and Gold/Silver vendor sponsorships. Staffing is lean, with named roles including Event and Social Media Manager (Michele Harhut) and Social Media and Community Assistant (Kyleigh Holbrook); the organization does not develop or sell its own software products and has no public API or developer platform. The EUG does not disclose revenue or financial statements, has no funding rounds or institutional investors, and operates as a private 501(c)-style non-profit entity.

Name

Epicor Users Group

Legal name

Epicor Users Group

Website

https://epicorusers.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

Epicor Users Group is an independent non-profit founded in 1975 that operates a member-driven community platform for Epicor ERP users, serving 931+ members across 37 regional groups in the Americas and the UK through tiered memberships, events, and vendor partnerships.

Ownership category

akta.pro rank

Headquarters

HQ city

Lancaster

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Membership Fees: The EUG generates revenue through tiered membership subscriptions including Free Membership, Silver, Gold, and Premier tiers for users, as well as separate Vendor and Consultant membership categories. All prices are listed in USD.
2. Event Registration: Revenue generated from conference and training event registrations, including the EUG UK Conference and various regional user group meetings and training sessions.
3. Vendor Sponsorships: Gold and Silver vendor partnerships provide sponsorship revenue. Vendors pay for visibility to the Epicor user community and appear on the Our Vendors page.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Epicor Users Group is an independent, non-profit membership organization that operates a Higher Logic-powered community platform for users of Epicor ERP software (Kinetic, Epicor 10, Epicor 9, HCM, and EKW). It sells tiered memberships (Free, Silver, Gold, Premier, Vendor, Consultant) and delivers value through 37 regional user group communities across the Americas and UK, an annual conference, regional meetings, and educational webinars focused on peer knowledge sharing and vendor connections.

Product overview

Epicor Users Group (EUG) is a membership-based community organization, not a software product company. It operates a community platform enabling Epicor ERP users to connect through regional groups, online forums, events, and training. The organization offers tiered membership programs (Free, Silver, Gold, User, Premier, Vendor, and Consultant) providing access to peer communities, educational events, and vendor partnerships. The platform is powered by Higher Logic community software. EUG does not develop or sell its own software products.

Differentiator

Problem solved

Functional benefit

Products and services

• EUG Community Platform Online community platform powered by Higher Logic that provides Epicor ERP users with member login, community forums, regional group access, an event calendar, a resource library, and a vendor directory. It is for organizations and individuals using Epicor ERP products (Kinetic, Epicor 10, Epicor 9, HCM, EKW) seeking peer networking and education.
• Regional User Group Communities Geographic community chapters including Americas - Florida, Texas & Louisiana, Midwest, New York City & New Jersey, Mountain West, Mexico City, Monterrey, and others, plus UK regional communities. Each regional group hosts face-to-face meetings, local events, and peer support for Epicor users in that area.
• Events and Training Program Calendar of educational events including the annual EUG UK Conference at The Belfry Hotel and Resort, regional group meetings, member training sessions, and webinars on Epicor product topics such as AI in supplier collaboration and ERP optimization. Targeted at Epicor ERP administrators, analysts, and functional users.
• EUG Membership Program Annual subscription memberships granting Epicor users (and separately Vendors and Consultants) access to the community platform, regional groups, events, vendor directory, and educational content at progressively higher benefit levels.

Named customers12 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered minor and core.

• AvalaraminorGTM or Marketing PartnerAvalara provides cloud-based tax compliance automation solutions and is listed as a Gold Vendor partner. They are the power behind Epicor Tax Connect, offering integration with Epicor ERP for automated tax compliance.
• CodaBears, Inc.minorImplementation/ SI/ Consulting PartnerCodaBears is an implementation and consulting partner with over 20 years of experience. They offer successful implementations, software customizations, data mining and reporting, and comprehensive education programs for Epicor users.
• BISCIT Delivery Planning (BDP)coreTechnology or IntegrationBISCIT provides products extending Epicor Kinetic Platform to over 1,600 customers in more than 40 countries. Products include Epicor Kinetic Warehouse (EKW), Epicor Kinetic Proof of Delivery (POD), Epicor Kinetic Rentals (EKR), and BISCIT Delivery Planning (BDP).
• Epicor Data Analytics powered by Phocas (EDA)coreTechnology or IntegrationPhocas is a SaaS company delivering an all-in-one BI and FP&A platform serving 2,700 mid-market companies and 40,000 users across US, UK, Australia, and New Zealand. They provide Epicor Data Analytics as an official powered-by offering.
• SPARXiQminorStrategic or Co-development PartnerSPARXiQ provides analytics, tools, and training for companies to accelerate performance and profitability, integrating data-driven analytics with skills training for Epicor users.
• Epaccsys LimitedminorImplementation/ SI/ Consulting PartnerEpaccsys specializes in next-generation, flexible, scalable and robust ERP software for medium-sized organizations throughout the UK, providing Epicor implementation and support services.
• KBix SolutionsminorImplementation/ SI/ Consulting PartnerKBix Solutions provides comprehensive Epicor Kinetic implementation, training, change management and consultation services. Formed in April 2021, they have over 30 years of manufacturing experience and 25 years of Epicor experience.
• Precise Business SolutionscoreImplementation/ SI/ Consulting PartnerPrecise Business Solutions is a trusted Epicor Premium Partner and global Platinum ISV Partner with over 30 years of ERP implementation and product development experience. They offer Advanced Requisition Management, AP Automation Suite, Advanced Project Management, and Precise Point of Sale solutions.
• Tekro LLCminorImplementation/ SI/ Consulting PartnerTekro LLC provides IT systems and support services as an extension of customer businesses, offering ongoing support to ensure reliable technology and efficient operations for Epicor users.
• TheOnlyWay2Go Consulting, LLCminorImplementation/ SI/ Consulting PartnerTheOnlyWay2Go Consulting provides project management, professional scrum mastery, IT technical business analysis, ERP software implementation, and FastClose reporting services.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• ASUG (Americas' SAP Users' Group): Independent, member-driven community for SAP software users offering regional chapters, annual conferences, and vendor partner ecosystems. Closest structural analogue to the EUG — same user-group model applied to a competing enterprise ERP platform.
• NetSuite User Group / SuiteWorld community: Community of NetSuite ERP users organized around user conferences (SuiteWorld) and online forums. Comparable as a cloud ERP user community with member-led engagement and significant vendor/ISV participation.
• Sage User Group Community: Independent regional user communities serving Sage ERP product users (Sage 100, Sage X3). Comparable mid-market ERP user-group model with regional chapters and partner ecosystems.
• Acumatica User Group: Vendor-supported community forum for Acumatica Cloud ERP users. Comparable as a community platform serving users of a competing cloud ERP product, though more vendor-led than EUG's independent governance model.
• Oracle Applications & Technology Users Group (OATUG / OAUG): Independent, nonprofit community organization serving Oracle applications and technology users with regional groups, conferences, and SIGs. Directly comparable as a user-led ERP/database user community with tiered membership and vendor sponsorships.
• Microsoft Dynamics User Group (DUG): Independent, member-driven community for Microsoft Dynamics ERP/CRM users with chapters, training events, and vendor sponsorships. Closely matches EUG's hybrid digital/in-person, board-governed user-group structure in a competing ERP ecosystem.
• IFS User Group / IFS Community: Community of IFS ERP users with regional chapters, an annual conference, and ISV partner network. Comparable vendor-aligned user community in the enterprise/industrial ERP space where Epicor also competes.
• Infor User Group (IUG / Infor OS User Group): User community organized around Infor ERP products with regional chapters and an annual user conference. Highly comparable — another vendor-specific, member-driven user community in the mid-market ERP space.

Others

• Higher Logic: SaaS platform provider powering the EUG's online community. Adjacent enabler/technology peer rather than a direct competitor — relevant for benchmarking community-platform capabilities and as an infrastructure dependency risk.

Broad incumbents

• Association of Technology Professionals (AIIM / similar): Established nonprofit professional association serving information-management practitioners with membership tiers, regional chapters, vendor sponsorships, and conferences. Comparable broader professional-association operating model outside Epicor's vertical.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/epicorusers

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Epicor Users Group