Enterprise Integration Group
Enterprise Integration Group is a vendor-neutral professional services consultancy specializing in conversational interface design, including IVR, VUI, voicebots, and chatbots. With over 25 years of experience, it serves more than 100 Fortune 500 companies across four continents.
- Company typePrivate
- Founded1993
- HeadquartersZürich, Switzerland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Enterprise Integration Group does
Enterprise Integration Group (EIG) is a vendor-neutral professional services consultancy founded in 1993 that specializes in the design, usability testing, and optimization of conversational customer-facing interfaces. The firm's core practice covers IVR (Interactive Voice Response) and speech recognition systems, Voice User Interface (VUI) design, voicebot and chatbot dialog design, Intelligent Virtual Assistant (IVA) implementations for smart speakers (Amazon Alexa, Google Home), and NLU grammar creation and tuning. EIG works on top of third-party conversational AI platforms rather than developing its own AI models, supporting an explicit list of NLU stacks that includes Amazon Lex, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, NICE CXone, Nuance Mix, and Genesys Dialog Engine. Its client base is concentrated in large enterprises; the firm states it has worked with more than 100 of the Fortune 500 in the United States and maintains active engagements across North America, Europe, Africa, and Australia/Oceania, delivered through a tri-jurisdictional legal structure (EIG, Inc. in California; EIG AG in Zürich; EIG (Europe) Ltd. in the UK).
The company's productized service portfolio consists of four integrated lines: VUI Design Services, Intelligent Virtual Assistant Services, AI Voicebot and Chatbot Services, and Transcription and AI Services. These are supplemented by practitioner-led online training workshops on conversational AI dialog design (publicly priced at $795 per seat, with a $745 early-bird tier), delivered via Microsoft Teams in two half-day sessions, and by industry-standard publications including Bruce Balentine's 'How to Build a Speech Recognition Application' and the co-authored 'Improving Interactive Voice Response.' EIG also operates a wholly-owned intellectual property subsidiary, Shadow Prompt Technology (SPT), which holds platform-independent multimodal IVR technology, including Visual IVR solutions. Internal proprietary tooling includes EIGFlow (a call flow design tool for managing thousands of prompts) and a suite of Wizard of Oz usability testing methodologies (both video and live-traffic variants) that are used to validate designs before deployment.
EIG generates revenue through three primary streams: enterprise professional services engagements (consulting on IVR/VUI design, conversational AI design, and usability testing), recurring training workshops priced on a per-seat basis, and publications and royalties from authored works. The firm is privately held and founder-owned, with no disclosed external funding, and is led by co-founders Rex Stringham (President and CEO) and Bruce Balentine (EVP and Chief Scientist). Distribution is direct-to-enterprise, supported by a curated partner ecosystem spanning NLU platform providers, implementation/SI firms, voice production vendors, and contact-center strategy consultancies.
Enterprise Integration Group firmographics
Firmographics- Name
- Enterprise Integration Group
- Legal name
- Enterprise Integration Group, Inc.
- Website
- https://eiginc.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Enterprise Integration Group is a vendor-neutral professional services consultancy specializing in conversational interface design, including IVR, VUI, voicebots, and chatbots. With over 25 years of experience, it serves more than 100 Fortune 500 companies across four continents.
- Ownership category
- akta.pro rank
Enterprise Integration Group industry classification
Industry- Product category
- Conversational AI Consulting
- NAICS
- Management Consulting Services (54161), Computer Systems Design Services (541512)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Digital Workplace & Collaboration Consulting (BPAHAEAH)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Digital Workplace & Collaboration Integration (BPAEAAAM)
Keywords
Where Enterprise Integration Group is headquartered
LocationHeadquarters
- HQ city
- Zürich
- HQ country
- Switzerland
- HQ region
- Europe
Offices3 records
Markets served
Enterprise Integration Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Professional Services - IVR/VUI Design: Consulting engagements for planning, designing, and usability-testing conversational customer-facing applications, including AI and rules-based systems. Projects involve requirements gathering, design planning, detailed VUI design, and usability testing.
- Training Workshops: Online interactive practitioner-led training sessions on conversational AI dialog design. Delivered in two half-day interactive sessions. Over 3,000 professionals have attended their training programs.
- Publications and Royalties: EIG publishes industry-standard books on speech recognition and IVR design, including 'How to Build a Speech Recognition Application' and 'It's Better to Be a Good Machine Than a Bad Person'.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | One time | Standard Training - How to Design Conversational AI Dialogs |
| Subscription | One time | Early Bird Training Discount |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Enterprise Integration Group product offering
Product offeringCore offering
Enterprise Integration Group is a vendor-neutral consultancy that designs, plans, and usability-tests conversational customer-facing applications including IVR systems, voice user interfaces, voicebots, and chatbots for large enterprises. The firm complements its consulting work with structured training workshops (such as "How to Design Conversational AI Dialogs") and authored publications on speech and conversational interface design, serving more than 100 Fortune 500 clients across Europe, Africa, Australia, and North America.
Product overview
Enterprise Integration Group is a professional services firm specializing in conversational interface design with over 25 years of experience. The company operates as a vendor-neutral consultancy that does not resell conversational AI software or hardware platforms. The core service portfolio consists of four integrated offerings: VUI Design Services (covering IVR, Speech Recognition, and DTMF systems), Intelligent Virtual Assistant Services (for Alexa and Google Home), AI Voicebot and Chatbot Services (supporting multiple NLU platforms), and Transcription and AI Services (providing linguistics, grammar design, and tuning). These services are complemented by practitioner-led training workshops on conversational AI dialog design. EIG's integrated approach combines requirement discovery, conversational design, usability testing, and optimization across all voice and text-based conversational channels.
Differentiator
Problem solved
Functional benefit
Brands
- EIGFlow: Custom call flow design tool used by EIG to create and manage scripts for hundreds or thousands of prompts in large-scale IVR applications.
- Shadow Prompt Technology (SPT)
Products and services
- VUI Design Services Professional consulting engagements to design voice user interfaces for enterprise IVR and conversational systems, including dialog flow, prompt design, and usability testing for large organizations.
- Intelligent Virtual Assistant (IVA) Services Consulting services to design and usability-test intelligent virtual assistants deployed in enterprise customer-service channels.
- AI Voicebot and Chatbot Design Services Vendor-neutral consulting engagements to design, prototype, and usability-test AI-driven voicebots and chatbots for enterprise customer experience use cases.
- How to Design Conversational AI Dialogs Training Workshop Structured live online workshop teaching practitioners how to design conversational AI dialogs, delivered via Microsoft Teams with per-person pricing and early-bird and volume discounts.
- Books and Publications on VUI and Speech Interface Design Authored books and reference publications on speech and voice user interface design, generating royalty/licensing income and reinforcing EIG's thought leadership.
Quantifiable outcome
- EIG designs achieve efficient, forward-looking error recovery that never explicitly mentions errors, focusing instead on guiding users to success
- +1 more outcomes
Companies that use Enterprise Integration Group
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles1 record
Enterprise Integration Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability4 records
Feature4 records
Enterprise Integration Group partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered minor and core.
- Strategic Contact IncminorStrategic Contact is a recognized industry expert in contact center technology, operations, and organization. They offer consulting services encompassing contact center planning and implementation, technology assessment and strategy, business process optimization, and organizational design. They work with EIG to provide comprehensive contact center solutions.
- OmniBotcoreOmniBot is a leading 'Voice 1st' Conversational AI platform provider that allows businesses to create, customize and automate advanced conversational IVR and Virtual Assistants. The OmniBot.ai platform supports any media channel – text, voice & telephony. EIG supports OmniBot in their NLU grammar creation services.
- GM VoicescoreGM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, language localization, persona development and Voice Branding solutions for global contact centers. They work with professional voice actors in over 100 languages and dialects. EIG regularly works with GM Voices for professional studio recordings.
- ICRcoreICR is a leading provider of IVR and Speech Recognition applications for enterprise and medium-sized operations. ICR uses their development and systems integration expertise to turn EIG designs into robust, enterprise-scale deployments. Their multi-disciplinary approach delivers efficient customer interactions.
- CX ActminorCX Act has been setting the standard for measurement and guidance to help clients improve customer service performance, customer value, and the 'Profit of Customer Experience'. They pioneered the science of quantifying and managing the customer experience.
- Shadow Prompt Technology (SPT)coreShadow Prompt Technology focuses on speech recognition and multimodal user interface innovations. SPT develops and manages the intellectual property portfolio accumulated by EIG through years of consulting and research. Their technology is platform- and infrastructure-independent.
- WalshMediaminorWalsh Media is a leading audio production services company and EIG partner. They provide system consultation for IVR (both touch tone and speech recognition) and call processing applications. They coordinate all necessary processes to complete voice projects within allotted time frames.
- Digitage communication GmbHminorDigitage communication GmbH provides professional announcements for effective and successful communication during automated processes. They specialize in providing high-quality voice overs for IVR, voice portal, answering machine, on hold loop, and voice mail applications.
- Integrated Voice SolutionsminorIntegrated Voice Solutions, founded in 2004 and based in Boston, specializes in Edify and speech technology. With more than 100 years of combined consulting services experience, they deliver maintainable solutions for call center technology.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Enterprise Integration Group competitors and assessment
Company assessmentDirect peers
- [24]7.ai: AI-driven customer acquisition and engagement solutions including chatbots, voicebots, and IVR services for large enterprises. Comparable to EIG's AI voicebot/chatbot and IVA service lines and shares the same Fortune 500 enterprise customer base.
- Strategic Contact Inc: Consulting firm specializing in contact center planning, technology assessment, and business process optimization. Explicitly partnered with EIG and the closest direct peer — both are boutique consultancies serving enterprise contact-center clients with adjacent methodologies.
- Interactions Corporation: Provider of conversational AI and virtual assistant solutions for enterprise customer care. Directly comparable to EIG as both deliver conversational AI/IVR applications to enterprise contact center customers, though Interactions also offers its own platform technology.
- Sutherland Global Services: Large digital transformation and customer experience services firm with significant conversational AI/contact-center practice. Comparable to EIG as an enterprise-focused CX consultancy delivering conversational AI and self-service design.
Broad incumbents
- Genesys: Major contact center and customer experience platform vendor with conversational AI capabilities (Genesys Dialog Engine). Overlaps with EIG's design focus as a broader platform incumbent that both competes for and partners with conversational AI design work.
- NICE Ltd. Enterprise software vendor for contact center, CX, and digital workflows including NICE CXone conversational AI tooling. Comparable as a broad incumbent in the IVR/contact-center design space EIG serves, with overlapping but wider scope.
- Nuance Communications (Microsoft): Long-standing leader in speech recognition and conversational AI for enterprise (now part of Microsoft). Highly comparable to EIG as both built the speech/IVR design category, with Nuance serving as a platform vendor and historical thought leader.
- Concentrix: Global customer experience and digital services firm serving Fortune 500 with CX modernization, IVR, and conversational AI design capabilities. Comparable as a much larger incumbent operating in the same enterprise conversational design space.
Emerging players
- Cognigy: Enterprise conversational AI platform for automating customer service with agents and IVR. Comparable as an emerging player in the same conversational AI/IVR design market EIG serves, though Cognigy sells a platform rather than pure consulting.
- Kore.ai: Conversational AI and GenAI platform for enterprise customer and employee experiences. Adjacent competitor in the enterprise conversational AI design space that EIG serves through consulting services.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Enterprise Integration Group social profiles
Digital presenceEnterprise Integration Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Enterprise Integration Group leadership team
Management profileNumber of profiles
Profiles2 records
Enterprise Integration Group subsidiaries and ownership
Company hierarchySubsidiaries1 record
Enterprise Integration Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Enterprise Integration Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Enterprise Integration Group
What does Enterprise Integration Group do?
Enterprise Integration Group is a vendor-neutral consultancy that designs, plans, and usability-tests conversational customer-facing applications including IVR systems, voice user interfaces, voicebots, and chatbots for large enterprises. The firm complements its consulting work with structured training workshops (such as "How to Design Conversational AI Dialogs") and authored publications on speech and conversational interface design, serving more than 100 Fortune 500 clients across Europe, Africa, Australia, and North America.
Is Enterprise Integration Group a public or private company?
Enterprise Integration Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Enterprise Integration Group founded?
Enterprise Integration Group was founded in 1993. It employs 11 to 50 people.
Where is Enterprise Integration Group based?
Enterprise Integration Group is headquartered in Zürich, Switzerland, in the Europe region.
How does Enterprise Integration Group make money?
Three revenue lines are on record. Professional Services - IVR/VUI Design is the primary driver. The others are training Workshops and publications and Royalties.
Who are Enterprise Integration Group's main competitors?
Direct peers on record are [24]7.ai, Strategic Contact Inc, Interactions Corporation and Sutherland Global Services. Broad incumbents are Genesys, NICE Ltd., Nuance Communications (Microsoft) and Concentrix. Emerging players are Cognigy and Kore.ai.
Does Enterprise Integration Group have an API?
No public API is recorded for Enterprise Integration Group.
What industry is Enterprise Integration Group in?
Enterprise Integration Group's product category is Conversational AI Consulting. Its primary akta.pro industry code is BPAHAEAH, Digital Workplace & Collaboration Consulting, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 54161 and its SIC code is 8742.