What OmniBot does

OmniBot (legally OBT-OL Verwaltungs GmbH) is a German-headquartered conversational AI platform vendor that builds voice assistants and chatbots for enterprise and public-sector customers. Founded in 2016 and based in Oldenburg, the company develops and sells a multimodal-by-design platform that combines proprietary automatic speech recognition, natural language understanding and processing, biometrics, and real-time analytics, with a distinctive human-in-the-loop training capability that lets live agents supervise and improve models during production conversations.

The product portfolio centers on the core OmniBot platform and includes three named offerings: majBOT, co-developed with CX services provider Majorel for hybrid automated-plus-human customer experience management; Particip.ai, which delivers AI-powered crisis contact centers for refugees and public institutions; and tailored enterprise deployments such as a voice-driven virtual assistant embedded in Volkswagen's VR-based manufacturing operations software and an outbound telephony assistant for utility EWE. The technical foundation rests on in-house speech technology originally developed by Chief Scientist Jeff Adams, formerly head of R&D at Nuance and a lead on the Amazon Alexa team.

OmniBot operates a B2B enterprise go-to-market with direct sales into large organizations, supplemented by strategic partnerships (notably Majorel) for delivery and scaling. Pricing is not publicly disclosed but appears to follow a custom platform-deployment model, often with integration services, consistent with reference customers such as Volkswagen, EWE, and Majorel. The company is privately held, has 11-50 employees, and reports no disclosed institutional funding rounds in the available materials.

Name

OmniBot

Legal name

OBT-OL Verwaltungs GmbH

Website

https://omnibot.ai

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

OmniBot builds proprietary conversational AI voice and chat platforms for enterprise and public-sector customers, combining in-house speech recognition, NLU/NLP, and human-in-the-loop training. The Oldenburg-based company serves manufacturers, utilities, and CX providers across deployments in industrial automation and customer service.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industry

Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• Conversational AI platform
• Voice assistant software
• Chatbot automation
• Natural language understanding
• Speech recognition technology

Headquarters

HQ city

Oldenburg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Conversational AI Platform Licensing: OmniBot provides its conversational AI and automation platform to enterprise customers. Based on the majBOT project with Majorel and other references, the model appears to involve custom platform deployments with integration services. The company focuses on voice assistants and chatbots for enterprise use cases.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

OmniBot develops and licenses a Conversational AI & Automation Platform that enables enterprises and public sector organizations to deploy scalable voice assistants and chatbots. Built on proprietary automatic speech recognition, NLU/NLP, biometrics, and real-time human-in-the-loop training, the platform supports multimodal (voice and text) interactions and is delivered through custom enterprise deployments, specialized solutions (majBOT for CX automation, Particip.ai for crisis services), and bespoke virtual assistants for customers such as Volkswagen, EWE, and Majorel.

Product overview

OmniBot provides a Conversational AI & Automation Platform offering scalable voice assistants and chatbots. The product portfolio includes the core OmniBot platform with proprietary speech technology and NLP capabilities, supported by specialized solutions like majBOT (customer experience automation with Majorel partnership), Particip.ai (crisis support), and industry-specific virtual assistants. The platform enables multimodal interactions (voice, text, bidirectional real-time communication) with 24/7 availability, real-time human-in-the-loop AI training, and omnichannel integration across all media channels. Founded in 2016, OmniBot pioneered multimodal AI design with its own speech technology developed by Chief Scientist Jeff Adams.

Differentiator

Problem solved

Functional benefit

Products and services

• majBOT Hybrid conversational AI solution combining OmniBot's NLP and voice technology with Majorel's CX management expertise for customer service automation; CX designers continuously train dialogs and human agents handle escalations.
• Particip.ai AI-powered participation platform supporting refugees and people in crisis regions with accessible, objective information; connects people in need with NGOs and public institutions and helps offload their contact centers.
• Volkswagen VR Voice-Driven Virtual Assistant Voice-driven real-time virtual assistant for Volkswagen's VR-based design and manufacturing operations software, enabling hands-free voice control of platform functions and shortening multi-step operations to single verbal commands.
• EWE Outbound Telephony Virtual Assistant Virtual assistant for EWE's outbound telephony that handles appointment scheduling for new telephone connection installations with multiple appointment and address options, extending service capacity beyond normal hours.
• Majorel Corona Information and Service Hotline Voice conversational AI telephone bot with real-time live-agent supervision for public health services; provides FAQ answering, real-time statistics, self-diagnostic surveys, automated vaccination appointment processing, and waiting list registration with 24/7 availability.
• OmniBot Conversational AI & Automation Platform Core enterprise Conversational AI & Automation Platform combining proprietary automatic speech recognition, NLU/NLP, biometrics, real-time analytics, and human-in-the-loop training; enables scalable voice assistants and chatbots across omnichannel deployments.

Quantifiable outcome

• Single verbal commands can replace 3 to 5 or more function clicks in VR manufacturing environments
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• MajorelcoreStrategic or Co-development PartnerMajorel and OmniBot co-developed majBOT, a hybrid model combining Majorel's CX management expertise with OmniBot's conversational AI platform. Majorel's CX designers create dialogs and train the bot continuously, while OmniBot provides the NLP and voice technology. Majorel customer care professionals handle escalations when needed.
• Jeff AdamscoreOthersJeff Adams serves as Chief Scientist at OmniBot. He is the former head of research and development for Nuance and led the Amazon team developing Alexa. His expertise in speech technology is foundational to OmniBot's proprietary speech recognition capabilities.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Rasa: Open-source and enterprise conversational AI framework widely used for building production-grade chatbots and voice assistants. Comparable as a competing platform choice for enterprises seeking customizable NLU/NLP with on-prem or private deployment.
• Kore.ai: Enterprise conversational AI and contact center AI platform with a no-code Experience Optimization Platform. Competes for the same large enterprise voice/chatbot RFPs with comparable agent-assist and orchestration features.
• Avaamo: Enterprise conversational AI platform with deep vertical AI models for industries such as healthcare, insurance, and banking. Comparable in selling proprietary conversational AI to large enterprises across multiple verticals.
• Yellow.ai: Global enterprise conversational AI platform offering voice bots, chat bots, and agent assist for CX automation. Comparable in offering an enterprise-grade multimodal platform targeting large customer service and contact center use cases.
• Cognigy: German-headquartered enterprise conversational AI platform offering voice and chat bots, agent assist, and contact-center automation. Most direct competitor given similar geography, enterprise focus, and conversational AI positioning.
• boost.ai: Scandinavian enterprise conversational AI vendor specializing in virtual agents for banking, insurance, and public sector. Comparable in target customers, proprietary NLU stack, and emphasis on hybrid (bot + human) deployment models.

Broad incumbents

• Genesys: Large contact-center-as-a-service platform with embedded conversational AI, speech recognition, and agent-assist capabilities. Competes for enterprise contact center modernization deals where OmniBot also positions itself.
• Google Dialogflow: Google Cloud's conversational AI platform supporting voice and chat experiences with tight integration to the Google Cloud stack. Represents the bundled-hyperscaler alternative to OmniBot's proprietary platform.
• Nuance Communications (Microsoft): Pioneer in conversational and speech AI for healthcare and enterprise, now part of Microsoft. Highly comparable speech and contact center AI capabilities, but as a much broader portfolio offering under a hyperscaler parent — overlapping with OmniBot's contact center and enterprise voice use cases.
• Amazon Lex: Hyperscaler-provided conversational AI service bundled into the AWS ecosystem. Competes with OmniBot on price and integration convenience for enterprises already standardized on AWS, though it lacks OmniBot's proprietary customization depth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OmniBot