Quality Management Solutions

What Quality Management Solutions does

Quality Management Solutions (QMS), doing business as QMS, is a privately held business process outsourcing (BPO) firm founded in 2020 by healthcare and IT professionals alongside entrepreneur partners, with leadership holding medical (M.D.), nursing (RN), and engineering credentials. It targets US healthcare facilities, medical offices, home care providers, skilled nursing facilities (SNFs), assisted living facilities (ALFs), and pharmaceutical/clinical trial sponsors through three service divisions: Front and Back-Office Solutions (customer voice/non-voice support, revenue cycle management, accounting, virtual assistance, network operations center monitoring); Healthcare Facilities Solutions (remote patient monitoring, chronic care management, clinical quality assurance, clinical quality audits, medical records review); and Clinical Trial Support Services (pharmacovigilance including DSUR/PSUR/PBRER reporting, Phase I-III trial monitoring, and regulatory inspection readiness). Self-reported scale cues include 30+ years of BPO experience attributed to the team, 15+ years supporting nursing homes and ALFs, 15,000+ SNF beds supported, 25+ registrational clinical trials delivered, and 90,000+ customers served.

Delivery is anchored in a US headquarters in Lakewood, New Jersey and a Cainta, Philippines operations center, enabling offshore labor arbitrage and 24/7 bilingual coverage; pricing is quote-based and negotiated per client contract rather than publicly disclosed. The company is founder-controlled and bootstrapped with no disclosed external funding, no parent company, no M&A activity, no partnerships, and no patents. ISO registration for quality management is the company's only documented third-party credential. Go-to-market is direct enterprise sales supported by organic social and content marketing; named customer logos are concentrated among small-to-mid US healthcare providers (e.g., Cardiology Associates of Ocean County, Always Best Care Senior Services).

The core technology stack is a BPO services platform delivering managed outsourced labor rather than a software product; no APIs, SDKs, mobile apps, or proprietary AI/ML capabilities are disclosed. The revenue model is professional services fees tied to scope, volume, and contract duration, with no recurring SaaS component. Customer concentration cannot be triangulated because revenue and ARR are not disclosed; the 90,000+ customers figure appears cumulative and is not anchored to a time period.

Name

Quality Management Solutions

Legal name

Quality Management Solutions

Website

https://qms-connect.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Quality Management Solutions is a US-Philippines BPO firm delivering healthcare back-office support, skilled nursing facility quality services, and clinical trial support to US healthcare providers and pharma sponsors.

Ownership category

akta.pro rank

Product category

Healthcare Business Process Outsourcing

NAICS

Office Administrative Services (5611)

SIC

Services-Help Supply Services (7363)

akta.pro industry

PRIMARYHDAEAHAA

Workflow & Case Management (Human-Centric BPM)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Business Process Management (BPM), Workflow & Automation Platforms

SECONDARYBPAAAGAD

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Finance & Accounting Outsourcing (AP/AR, GL, Billing)

SECONDARYBPAAAFAF

Utilization Review & Prior Authorization Support

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Claims Processing & Adjudication Support

Keywords

• Healthcare business process outsourcing
• Clinical trial support services
• Revenue cycle management
• Remote patient monitoring
• Pharmacovigilance services

Headquarters

HQ city

Lakewood

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. BPO Services Revenue: Quality Management Solutions generates revenue through providing business process outsourcing services including front and back-office solutions, healthcare facility solutions, and clinical trial support services. The company offers skilled associates for voice and non-voice support, revenue cycle management, accounting services, and professional services to healthcare and other industries.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Quality Management Solutions is a business process outsourcing (BPO) firm that delivers front and back-office support, healthcare facility services, and clinical trial support to healthcare and life sciences clients. Its offerings include voice and non-voice customer support, revenue cycle management, accounting, virtual assistance, remote patient monitoring, chronic care management, clinical quality audits, pharmacovigilance, trial monitoring for Phase I-III drug and device trials, and clinical trial inspection readiness. Services are delivered via a US-based oversight team in Lakewood, NJ and a Philippines delivery center in Cainta, Rizal.

Product overview

Quality Management Solutions (QMS) is a Business Process Outsourcing (BPO) company offering a portfolio of interconnected services organized into three core divisions: Front and Back-Office Solutions (covering customer support, revenue cycle management, accounting, professional services, virtual assistance, and network operations), Healthcare Facilities Solutions (including remote patient monitoring, chronic care management, clinical quality assurance, and clinical audits), and Clinical Trial Support Services (encompassing pharmacovigilance, trial monitoring, and inspection readiness). The services are delivered as managed BPO offerings rather than a software platform, with expertise spanning healthcare, clinical trials, and general business process outsourcing across the Philippines and US operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Front and Back-Office Solutions

Quantifiable outcome

• Supports 15,000+ skilled nursing facility beds
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Omega Healthcare Management Services: Omega Healthcare is a specialized provider of healthcare BPO services with focus on revenue cycle management, coding, and clinical documentation. As a healthcare-dedicated BPO with offshore delivery, it is a direct competitor to QMS's core RCM and clinical support offerings.
• Flatworld Solutions: Flatworld Solutions is a global BPO with dedicated healthcare BPO and revenue cycle management offerings. It competes directly with QMS in outsourced healthcare back-office, voice support, and clinical/non-clinical services, with a similar offshore-heavy delivery model.
• GeBBS Healthcare Solutions: GeBBS is a healthcare-focused BPO and revenue cycle management provider offering medical billing, coding, and clinical services to hospitals and physician groups. It directly competes with QMS in healthcare BPO, RCM, and offshore-based delivery. Like QMS, it leverages offshore talent for cost-effective service delivery.
• Invensis Technologies: Invensis is a BPO/KPO firm offering back-office and healthcare outsourcing services including claims processing and medical billing. It is a direct competitor to QMS in healthcare BPO and revenue cycle management, particularly for SMB and mid-market healthcare clients.
• Outsource2india: Outsource2india is a global BPO provider offering healthcare BPO, RCM, and back-office services from India. It directly competes with QMS in offshore-delivered healthcare outsourcing, particularly for US healthcare clients seeking cost-effective back-office support.
• Vee Technologies: Vee Technologies provides healthcare BPO, RCM, and clinical trial support services globally. It competes with QMS in healthcare-focused BPO and clinical research services, leveraging offshore delivery for cost efficiency.

Broad incumbents

• Cognizant: Cognizant is a global IT and BPO services giant with a large healthcare business offering RCM, clinical trial support, and consulting. As a broad incumbent, it offers overlapping capabilities to QMS but at significantly larger scale, serving enterprise health systems and pharma clients.
• Accenture Operations: Accenture Operations is the global BPO/operations arm of Accenture offering healthcare, finance, and clinical research services. It is a broad incumbent that competes with QMS in enterprise healthcare BPO and clinical trial support engagements.
• Infosys BPM: Infosys BPM is a global BPO arm of Infosys offering healthcare BPO, finance & accounting outsourcing, and clinical services. It is a broad incumbent with much larger scale and brand presence that competes with QMS for healthcare outsourcing contracts.
• Conduent Incorporated: Conduent is a large BPO provider with significant healthcare exposure including claims processing, member engagement, and clinical support services. As a broad incumbent, it competes with QMS for healthcare BPO contracts at greater scale and with broader service portfolios.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/qms.manila
• LinkedInlinkedin.com/company/qms-connect-com
• Instagraminstagram.com/qmsqualitymanagementsolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Management Solutions