Outsource2india
Outsource2india, a brand of Flatworld Solutions Inc, is a Princeton-headquartered BPO firm delivering call center, IT, finance, healthcare, mortgage, creative, and engineering services from 10+ global delivery centers to 18,000+ customers across 167+ countries on hourly or project-based pricing.
- Company typePrivate
- Founded1998
- HeadquartersPrinceton, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Outsource2india does
Outsource2india is a brand of Flatworld Solutions Inc, a privately held business process outsourcing company founded in 1998 and headquartered in Princeton, New Jersey. The company delivers a broad portfolio of back-office and front-office services spanning call center operations, IT and software development, finance and accounting, healthcare BPO, mortgage processing, creative services, data science, engineering, insurance BPO, research and analysis, and RevOps consulting. Its technology stack layers AI-driven tooling onto human-delivered services: NLP-powered knowledge bases, AI-based call routing, speech and sentiment analytics for 100% call auditing, computer vision for content moderation and CCTV monitoring, RPA, and predictive analytics are embedded across service lines, supported by ISO/IEC 27001:2022 accredited infrastructure and GDPR compliance.
The company operates from 10+ global delivery centers primarily in India (multiple Bangalore facilities) and the Philippines (Davao), with additional offices in the US (Princeton, NJ; Napa, CA) and historical expansion into Kenya, Bolivia, Colombia, and the UK. It employs 5,000+ staff and reports 18,000+ customers across 167+ countries, including named enterprise logos such as Rogers, Fujitsu, MSN, Yale School of Management, Alcon, Maximus, and Loomis. Revenue is generated via professional services engagement on a per-hour or per-project basis, with published starting rates of $8/hour for call center services, $10/hour for writing, $11-$12/hour for RevOps consulting, and $12/hour for engineering.
Go-to-market is sales-led through direct engagement, website inquiries, and a structured 5-stage discovery-to-delivery process, supplemented by thought-leadership content, free ROI calculators, and a service distributor / marketing partner program across 13 countries. The company is founder/management-led with no disclosed external investment, and operates without subsidiaries beyond Flatworld Mortgage Solutions LLC and Flatworld Solutions Pvt. Ltd.
Outsource2india firmographics
Firmographics- Name
- Outsource2india
- Legal name
- Flatworld Solutions Inc
- Website
- https://outsource2india.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Outsource2india, a brand of Flatworld Solutions Inc, is a Princeton-headquartered BPO firm delivering call center, IT, finance, healthcare, mortgage, creative, and engineering services from 10+ global delivery centers to 18,000+ customers across 167+ countries on hourly or project-based pricing.
- Ownership category
- akta.pro rank
Outsource2india industry classification
Industry- Product category
- Business Process Outsourcing Services
- NAICS
- Telephone Call Centers (56142), Business Support Services (5614), Office Administrative Services (56111), Office Administrative Services (5611)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)
- akta.pro secondary industries
- Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD), Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA), Revenue Cycle & Tuition Billing/Collections Support (Student Accounts BPO) (EDAEALAN), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)
Keywords
Where Outsource2india is headquartered
LocationHeadquarters
- HQ city
- Princeton
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Outsource2india business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Business Process Outsourcing Services: Outsource2india generates revenue by charging clients for outsourced business process services on a per-hour or per-project basis. Services span call center operations, software development, finance & accounting, healthcare BPO, mortgage processing, creative services, data science, engineering, and research & analysis. Pricing is generally quote-based or hourly-rate driven, with some services starting at $8-$12/hour depending on the service category. The company follows an 8-step transition process and delivers services from its global delivery centers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Call Center Services - Starting at $8/hour |
| Unit Pricing | Pay-as-you-go | Creative Writing Services - Starting at $10/hour |
| Unit Pricing | Pay-as-you-go | Revenue Operations Consulting - Starting at $11-12/hour |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Outsource2india product offering
Product offeringCore offering
Outsource2india is a brand of Flatworld Solutions Inc that delivers business process outsourcing (BPO) services to client organizations, including call center operations, software development, finance & accounting, healthcare BPO, mortgage processing, creative services, data science, engineering, insurance BPO, and research & analysis. Services are executed by O2I employees from 10 global delivery centers and contracted on hourly or project-based terms. Pricing is quote-based, with indicative hourly rates starting at $8–$12/hour depending on service category.
Product overview
Outsource2india is a business process outsourcing company offering a comprehensive portfolio of back-office and front-office services across call centers, software development, finance & accounting, healthcare BPO, mortgage processing, creative services, data science, engineering, insurance BPO, and research & analysis. The service offering is organized as a platform of interconnected service lines rather than a single unified software product. The core platform encompasses Virtual Capability Centers and AI-powered automation tools (including AI Bots for Legal Services), which serve as the foundational infrastructure for delivering specialized services. These are supported by domain-specific service verticals: Inbound/Outbound Call Center Services with AI-driven quality monitoring, content moderation, and CCTV monitoring; Software Development with ServiceNow, Azure, and Microsoft consulting modules; Healthcare BPO including Medical Billing, Medical Coding, Revenue Cycle Management, and Teleradiology Services; Finance & Accounting with outsourced accounting and bookkeeping; Data Science offering Artificial Intelligence, Business Intelligence, and Data Analytics; Revenue Operations Consulting with AI-driven RevOps transformation; Creative Services including Graphic Design, Video Editing, Photo Editing, Writing Services, and Audio Editing; and Engineering Services with BIM Modeling and CAD Services. The portfolio is delivered across 10 global delivery centers in India, the Philippines, USA, Bolivia, Colombia, Kenya, and the UK, with a focus on technology-driven solutions and ISO/IEC 27001:2022 accredited infrastructure.
Differentiator
Problem solved
Functional benefit
Products and services
- Inbound Call Center Services
Quantifiable outcome
- 30% revenue acceleration for a US wellness ecommerce brand through AI-driven RevOps transformation
- +4 more outcomes
Companies that use Outsource2india
Customer profileNamed customers17 records
Segments1 record
Ideal customer profiles1 record
Outsource2india technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability16 records
Feature6 records
Outsource2india partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Flatworld SolutionscoreOutsource2india is a trading name and brand of Flatworld Solutions Pvt. Ltd. and Flatworld Solutions Inc. The company operates under the Flatworld Solutions corporate umbrella, with Outsource2india specifically focused on back-office outsourcing services and Flatworld Mortgage Solutions handling mortgage processing services.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Outsource2india competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Global leader in outsourced customer experience management with multilingual call center and digital services. Directly comparable in inbound/outbound BPO and content moderation offerings.
- Genpact: Large BPO/IT services firm with strong F&A, healthcare, and digital operations practices. Comparable in finance & accounting and RevOps-adjacent offerings, though at much greater scale.
- Conduent: US-listed BPO with strong healthcare RCM, mortgage, and transaction processing services. Direct overlap in healthcare revenue cycle management and mortgage processing.
- Infosys BPM: IT+BPO arm of Infosys offering integrated digital and process services. Comparable in IT outsourcing and business process services combination, though much larger and more enterprise-skewed.
- WNS Global Services: Large India-listed BPO with significant F&A, healthcare, and CX services. Larger and more enterprise-focused than Outsource2india, but directly comparable in service lines and offshore delivery model.
- Concentrix: One of the largest global CX/BPO providers, with deep call center, customer support, and digital services overlap with Outsource2india's call center and digital offerings. Operates at meaningfully larger scale.
- Hinduja Global Solutions (HGS): India-origin global BPO offering customer experience, digital, and back-office services. Comparable in offshore-delivery model and vertical breadth, though typically larger than Outsource2india.
Direct peers
- Invensis Technologies: India-headquartered BPO with comparable multi-vertical service portfolio (call center, F&A, healthcare, data entry) and similar SMB-to-mid-market customer focus. Closest direct comparable in scale and service mix.
- TaskUs: Tech-enabled BPO focused on content moderation, customer support, and trust & safety. Comparable in call center and content moderation services with similar tech-augmentation approach.
- Fusion BPO Services: Mid-sized multi-vertical BPO with call center, back-office, and healthcare BPO offerings. Competes directly with Outsource2india in US and UK SMB/mid-market segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Outsource2india social profiles
Digital presenceOutsource2india compliance and trust
Trust signalCompliance2 records
Outsource2india financial estimates
Financial estimateRevenue estimate
Valuation estimate
Outsource2india leadership team
Management profileNumber of profiles
Outsource2india subsidiaries and ownership
Company hierarchySubsidiaries2 records
Outsource2india funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Outsource2india M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Outsource2india
What does Outsource2india do?
Outsource2india is a brand of Flatworld Solutions Inc that delivers business process outsourcing (BPO) services to client organizations, including call center operations, software development, finance & accounting, healthcare BPO, mortgage processing, creative services, data science, engineering, insurance BPO, and research & analysis. Services are executed by O2I employees from 10 global delivery centers and contracted on hourly or project-based terms. Pricing is quote-based, with indicative hourly rates starting at $8–$12/hour depending on service category.
Is Outsource2india a public or private company?
Outsource2india is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Outsource2india founded?
Outsource2india was founded in 1998. It employs 501 to 1,000 people.
Where is Outsource2india based?
Outsource2india is headquartered in Princeton, United States, in the North America region.
How does Outsource2india make money?
One revenue line is on record: business Process Outsourcing Services.
Who are Outsource2india's main competitors?
Broad incumbents on record are Teleperformance, Genpact, Conduent, Infosys BPM, WNS Global Services, Concentrix and Hinduja Global Solutions (HGS). Direct peers are Invensis Technologies, TaskUs and Fusion BPO Services.
Does Outsource2india have an API?
No public API is recorded for Outsource2india.
What industry is Outsource2india in?
Outsource2india's product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAEAMAJ, Business Process-Aligned IT Outsourcing (ITO + BPO Integrated), with a secondary code of BPAAAGAD, Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support). Its NAICS code is 56142 and its SIC code is 7363.