ReSpeak

What ReSpeak does

ReSpeak (legal name: Jolen Group Srl Unipersonale) is a privately held Italian outbound telephone sales company founded in 2006 and headquartered in Naples, with operational offices in Marano di Napoli, Catanzaro, and Davoli Marina. The company conducts B2B2C sales of energy and utility products on behalf of perfettaperfetta.it, one of Italy's leading energy comparator platforms, by reaching Italian residential and business consumers with advantageous and transparent energy offers. Its only named channel partner is perfettaperfetta.it, and the company operates inside a single vertical (European energy/utility switching).

The company's core technology stack is a proprietary CRM, structured sales scripts, and verified lead lists, executed through custom-designed acoustic workstations (Postazioni esclusive Rèspeak) that are patent-pending and manufactured in-house. ReSpeak runs a proprietary sales methodology refined over 19 years and an internal training academy (Rèspeak Academy) that certifies employees as Utility Managers registered in a public registry. The firm is among the few Italian call centers certified by OdM (Operations Management) and is the first OdM-certified call center in the energy sector, ranking 5th in Italy for Code of Conduct adherence.

ReSpeak's revenue model is transaction-based commissions on outbound telephone sales, with employee compensation structured as fixed salary plus merit-based incentives (documented salary progression from €500 to €1,600/month). The go-to-market is exclusively inside sales via outbound calls, with no direct end-customer pricing, no SaaS component, and no external funding. A franchise sub-brand (Point Rèspeak in Franchising) is offered as an expansion mechanism, enabling successful Rèspeaker employees to open their own franchise locations.

Name

ReSpeak

Legal name

Jolen Group Srl Unipersonale

Website

https://respeak.it

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

ReSpeak is a privately held Italian outbound call center founded in 2006 that conducts telephone sales of energy and utility products on behalf of perfettaperfetta.it to Italian consumers, operating across Campania and Calabria with a proprietary Academy that certifies Utility Managers.

Ownership category

akta.pro rank

Product category

Outbound Telemarketing and Call Center Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Advertising Agencies (7311)

akta.pro industry

PRIMARYMPAAAIAN

Call Center/Telemarketing & Outbound Customer Engagement

Media, Entertainment & Sports/Advertising, Marketing & PR Services/Direct Marketing (CRM, Email/SMS, Loyalty)

SECONDARYEUAAADAH

Customer Care, Billing & CRM for Gas Retail (CX, Retention, Collections)

Energy, Utilities & Environment/Bioenergy, Natural Gas & Biomass/Natural Gas Utilities & Retail Supply (Marketing & Sales)

SECONDARYBPAFAFAK

Customer Service/Support CRM & Contact Center Platforms

Business & Public Services/Marketing, Advertising & PR Services/Marketing Technology & CRM Services

Keywords

• Outbound telephone sales
• Call center operations
• Energy sales services
• Sales training academy
• Utility consulting

Headquarters

HQ city

Naples

HQ country

Italy

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Telephone sales commissions: Revenue generated from outbound telephone sales of energy and utility products. Sales representatives work on behalf of perfettaperfetta.it, one of Italy's leading energy comparators, selling advantageous and transparent offers to customers. Compensation includes base salary plus merit-based incentives.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

ReSpeak operates an outbound telephone sales call center in Italy (Campania and Calabria) that sells energy and utility contracts on behalf of the perfettaperfetta.it energy comparator platform, using a proprietary 19-year sales methodology. The company runs an internal Academy that recruits, trains, and certifies employees as Utility Managers (with public-registry enrollment), and offers a franchise model called Point Rèspeak in Franchising for entrepreneurial expansion of its branded call center operations.

Product overview

ReSpeak operates as a unified call center with integrated training academy. The core offering is telephone sales services conducted through its own call center operations in Campania and Calabria, powered by the Rèspeak Academy for employee certification as Utility Managers. The company also operates offertaperfetta.it, an Italian energy comparator, and offers a franchise model called Point Rèspeak in Franchising for entrepreneurial expansion. The portfolio consists of the call center operations, internal training/academy, the energy comparator platform, and the franchising sub-brand.

Differentiator

Problem solved

Functional benefit

Products and services

• Rèspeak Outbound Telephone Sales Service Outbound telephone sales service in which certified Rèspeaker (Utility Manager) agents conduct structured cold-call campaigns to sell energy and utility contracts on behalf of the perfettaperfetta.it energy comparator, operating from offices in Naples, Marano di Napoli, Catanzaro, and Davoli Marina.
• Point Rèspeak in Franchising

Quantifiable outcome

• 10+ years employee retention (employee testimonials show 10-year careers)
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• perfettaperfetta.itcoreStrategic or Co-development PartnerPrimary business partner for which Rèspeak conducts all telephone sales operations. perfettaperfetta.it is one of Italy's leading energy comparators, and Rèspeak provides the sales force to acquire customers for the platform by offering advantageous and transparent energy offers.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management with significant Italian operations covering outbound sales and customer care. Comparable on the BPO/telemarketing business model, but vastly larger and offering the same services as part of a global enterprise portfolio.
• Foundever (formerly Sitel Group / SYKES): Global CX and digital customer engagement outsourcer formed from Sitel/SYKES. Overlaps with ReSpeak on outsourced customer support and sales services, but serves enterprise clients across many verticals globally.
• Concentrix: Global customer experience and BPO player with deep Italian footprint, including energy and utilities vertical coverage. Directly comparable service offering (outbound sales, customer engagement) but at global scale and with broader vertical diversification.
• Transcom: Global customer experience and contact-center outsourcer with Italian delivery operations across multiple verticals. Comparable on outsourced telephone sales services, but with broader geographic and industry footprint than ReSpeak's two-region focus.
• TTEC (TeleTech Holdings): Large publicly-traded customer experience technology and services company with global delivery including EMEA. Comparable in providing outsourced customer engagement and outbound sales services, but at enterprise scale and with proprietary CX technology.

Direct peers

• Covisian: Italy-headquartered contact-center and customer experience provider with strong outbound sales and telemarketing capabilities for utilities, telcos, and financial services. Closely comparable to ReSpeak on the outbound telephone sales model and Italian customer base, but operating at national and international scale.
• Comdata Group: One of Italy's largest BPO and contact-center operators with multi-vertical outbound and inbound services. Highly comparable to ReSpeak in core service (telephone-based customer engagement) and target market (Italian enterprise clients), but at materially larger scale and broader vertical coverage.
• Majorel (now part of Concentrix): International customer experience provider with strong Italian operations across telco, energy, and financial services outbound sales. Comparable outbound telemarketing model and vertical mix, particularly relevant for the energy consumer-acquisition use case.

Emerging players

• Facile.it: One of Italy's largest price-comparison platforms, including energy and utilities. Comparable to ReSpeak through its perfettaperfetta.it/energy-comparator partnership dynamic — Facile.it operates in the same downstream ecosystem and could either be a customer or a substitute sales channel.
• Segugio.it: Italian price-comparison platform covering energy, telecom, and insurance. Adjacent peer because it competes in the same Italian energy-comparison channel that ReSpeak's outbound sales force feeds; comparable on end-customer targeting rather than service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/respeaksocial/?locale=it_IT
• Instagraminstagram.com/respeak.it
• TikToktiktok.com/@respeakofficial

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ReSpeak