What HiFi Consulting Group does

HiFi Consulting Group is a privately held, founder-operated Salesforce consulting firm headquartered in Portland, Oregon, founded in February 2020 by Melissa Hansen and Rich Nevin. The firm serves nonprofit organizations and socially responsible businesses, delivering custom Salesforce development and strategic technology consulting focused on helping mission-driven clients use the Salesforce platform as a strategic asset rather than a cost center. Its customer base includes gender justice, environmental, education advocacy, civil rights, youth services, and family services organizations such as Global Fund for Women, SOLVE Oregon, Stand for Children, Teach Kindness, Equality Texas, Credit Builders Alliance, Looking Glass, Home Visit Partnerships, and Americord Blood.

The firm's core technology practice centers on the modern Salesforce stack—Lightning Web Components, the Aura framework, Experience Cloud, Apex, and custom data integrations—delivered through both discrete project work and ongoing managed services. Documented deliverables include an external Assessor's Community portal built on LWC/Aura for Global Fund for Women's international reviewer network, an internal Grantmaking Assignments tool with a drag-and-drop interface, and a mobile-first Experience Cloud application for SOLVE Oregon that leverages phone GPS and camera functions for volunteer cleanup site reporting. Co-founder Melissa Hansen is a Salesforce MVP, and the firm holds official Salesforce Partner status.

HiFi operates a professional services business model with two primary revenue streams: annual managed services subscriptions (typically 30–60 hours per month per fast-moving client, with a weekly dedicated resource and yearly planning session) and project-based consulting for discrete transformational engagements. Go-to-market is sales-led and community-led, relying on direct website contact, referrals from existing nonprofit clients, detailed case studies, and active participation in the Salesforce ecosystem (Dreamforce, Portland Developer User Group, RAD Women). The firm is bootstrapped with no disclosed external funding and has not announced any M&A, leadership changes, or geographic expansion beyond a US base serving North American and select international nonprofits.

Name

HiFi Consulting Group

Legal name

HiFi Consulting Group

Website

https://thehifi.group

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

HiFi Consulting Group is a Portland-based, founder-operated Salesforce consulting firm that delivers custom Lightning Web Components, Apex, and Experience Cloud development alongside managed services to nonprofit and socially responsible business clients.

Ownership category

akta.pro rank

Product category

Salesforce Consulting Services

NAICS

Management Consulting Services (54161), Custom Computer Programming Services (541511), Other Management Consulting Services (541618)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)

akta.pro secondary industries

CRM Strategy & Consulting (BPAFAFAA), Customer, Marketing & Sales Consulting (BPAHACAG)

Keywords

• Salesforce consulting
• Nonprofit technology services
• Salesforce implementation
• Managed services
• CRM consulting

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Services: Long-term ongoing engagements with dedicated resources providing weekly support, code and architecture expertise. Clients purchase bucket of hours annually (typically 30-60 hours/month average) for sustained support and operational improvements.
2. Project-Based Consulting: Discrete transformational projects scoped and delivered within managed services framework. Includes custom app development, community builds, data integrations, and technical architecture projects.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

HiFi Consulting Group provides Salesforce consulting services to nonprofit organizations and socially responsible businesses. The firm delivers custom Salesforce development, strategic technology consulting, and ongoing managed services, including custom app and community development, data integrations, and UI/UX design built on the Salesforce platform.

Product overview

HiFi Consulting Group offers Salesforce-focused consulting services rather than a packaged software product. Their core offerings combine Custom Salesforce Development (encompassing data modeling, technical architecture, Apex, and Lightning Web Components) with Strategic Technology Consulting (including project management, requirements analysis, and Agile development). Additional services include Custom App/Community Development using Experience Cloud, Data Integrations, UI/UX Design, and Managed Services providing ongoing dedicated support. Their work is delivered through project-based engagements and case studies demonstrate custom solutions including Assessor's Community Portals (LWC-based external portals), Grantmaking Assignment Tools (internal workflow applications), and Mobile Applications (Experience Cloud-based mobile-first apps) - all built within the Salesforce platform ecosystem for nonprofit clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Custom Salesforce Development
• Strategic Technology Consulting
• Managed Services

Quantifiable outcome

• Grantmaking season work completed exponentially faster with more clarity and less rework; easier internal work distribution and less specialized role required
• +2 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• SalesforcecoreTechnology or IntegrationOfficial Salesforce consulting partner with Salesforce Partner Badge displayed on website. Specializes exclusively in Salesforce ecosystem development. Melissa Hansen is Salesforce MVP. Company leverages Salesforce platform, Experience Cloud, Lightning framework, and ecosystem tools.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mavn (formerly RoundCorner): Salesforce-native consulting firm specializing in nonprofit and higher education digital transformation. Highly comparable customer base, similar Salesforce-platform focus, and shared nonprofit sector expertise.
• Kindsight: Salesforce consulting boutique focused on higher education and nonprofit clients, offering managed services and custom development. Directly comparable in customer vertical (mission-driven organizations) and service model.
• Plative: Boutique Salesforce and NetSuite consulting firm with a dedicated nonprofit practice. Competes head-to-head for the same mid-sized nonprofit Salesforce engagements with similar custom development and managed services offerings.

Broad incumbents

• Accenture (Salesforce Business Group): Global systems integrator with one of the largest Salesforce practices (post Silverline acquisition). Competes for large nonprofit Salesforce transformations where HiFi's two-person bench disqualifies it.
• Persistent Systems: Global IT services firm with a Salesforce practice and significant nonprofit/nonprofit-tech client work. Provides offshore-enabled delivery at price points boutique firms cannot match.
• Slalom: Large global consulting firm with a substantial Salesforce practice including nonprofit clients. Provides scale, geographic reach, and cross-platform capabilities that HiFi cannot match on larger engagements.
• Deloitte Digital: Big Four-adjacent consultancy with global Salesforce capabilities and major nonprofit/health clients. Represents the enterprise-tier alternative that nonprofit clients scale up to as their Salesforce needs grow.
• Simplus (Infosys): Salesforce-focused consultancy acquired by Infosys, offering managed services and Salesforce implementation at global scale. Directly comparable managed services model with vastly larger delivery capacity.
• Cognizant (including ATG): Major IT services provider with deep Salesforce capabilities following acquisitions like ATG and Brilliant Basics. Competes on enterprise Salesforce deals, including nonprofit transformations.

Emerging players

• Jellyfish Marketing: Salesforce Marketing Cloud and Pardot specialist serving mission-driven organizations. Comparable boutique scale and Salesforce-platform focus, with partial overlap in nonprofit digital transformation engagements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HiFi Consulting Group