1st Office Equipment
- Company typePrivate
- Founded1999
- HeadquartersBath, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingServices
1st Office Equipment firmographics
Firmographics- Name
- 1st Office Equipment
- Legal name
- 1st Office Equipment Ltd
- Website
- https://1st-officeequipment.co.uk
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
1st Office Equipment industry classification
Industry- Product category
- Managed Document and Print Services
- NAICS
- Office Machinery and Equipment Rental and Leasing (532420), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Service Industries For The Printing Trade (2790)
- akta.pro primary industry
- Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)
- akta.pro secondary industries
- Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK), Managed Print Services (MPS) & Fleet Support (Copiers/Printers, Supplies, Maintenance, Cost Control) (EDAEAJAJ)
Keywords
Where 1st Office Equipment is headquartered
LocationHeadquarters
- HQ city
- Bath
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
1st Office Equipment business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Print Services (MPS): Recurring managed print service contracts covering device supply, maintenance, remote monitoring, automatic toner replenishment, and support. Revenue is recurring in nature, billed through ongoing contract agreements.
- Hardware Sales (Printers, Scanners, MFDs): Sale of multifunctional devices, printers, and scanners from vendor brands (Lexmark, Ricoh, Kodak Alaris) as part of a complete document solution.
- IT Support and Managed IT Services: Proactive IT maintenance and support covering server platforms, infrastructure, security, network management, Microsoft 365 management, hardware support, migrations, and project management.
- Voice Services (VOIP/Communications): Unified communications services including Elevate VOIP platform offering phone service, video conferencing, chat, business SMS, file management, SIP Trunking, and leased line connectivity.
- Document Workflow Software Solutions: Software solutions including document accounting, electronic archiving, document management, variable data printing software, and print assessment tools.
- Print2Post (Hybrid Mail): Corporate hybrid mail services enabling letters, invoices, mail shots, postcards to be sent from desktop, with API integration for enterprise customers. Revenue based on usage and volume of mail items sent.
- Filestar (Cloud Document Management): Cloud-based document management and scanning service with OCR, auto-file/auto-name, compliance features. Subscription-based cloud service.
- Foldr (Cloud File Management): Unified file access and management platform providing a gateway to on-premise servers and cloud services. Licensed as a virtual appliance.
- PaperCut Print Management Software: PaperCut MF and PaperCut Hive cloud-native print management solutions providing print tracking, secure release, cost allocation, and sustainability reporting.
- Professional Services and Consultancy: Print assessments, solution consultancy, installation, training, and support services. These accompany hardware and software sales as implementation services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Managed Print Services — tailored contracts with remote monitoring and automatic toner replenishment included |
| Other | Other | Document Accounting Software — 3%-8% savings on total document production costs |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
1st Office Equipment product offering
Product offeringCore offering
1st Office Equipment supplies, integrates, and manages document management and printing solutions for SMB, corporate, public sector, and education clients. The offering combines third-party hardware (Ricoh, Lexmark, Kodak Alaris printers and scanners) with managed print services, IT support, cyber security, cloud document management (Filestar, Foldr, PaperCut), hybrid mail (Print2Post), and unified communications (Elevate VOIP). The company designs bespoke, process-driven solutions and delivers ongoing remote fleet monitoring, automatic toner replenishment, installation, training, and managed service contracts.
Product overview
1st Office Equipment offers a comprehensive portfolio of document management and IT solutions combining hardware products, cloud services, and professional services. The hardware portfolio includes Ricoh All-In-One, Cut Sheet, and Large Format printers, Lexmark Colour and Black & White All-In-One devices and printers, and Kodak Alaris scanners (i4850, S3140 Max, Scan Station 730EX Plus, S2060w/S2080w). Cloud services include Filestar (document management with OCR), Foldr (unified file access across cloud providers), PaperCut Hive and PaperCut MF (print management), Print2Post (hybrid mail), and Elevate (unified communications/VOIP). Services include Managed Print Services, Document Solutions, Print Assessment, Cyber Security Services, and IT Solutions. The company serves SMB, corporate, public sector, and education clients throughout the South West of England and South Wales.
Differentiator
Problem solved
Functional benefit
Brands
- Papercut Hive: Cloud-native print management solution for business
- Papercut MF
- Filestar
- Foldr
- Print2Post
- Elevate
Products and services
- Managed Print Services Streamlined print management service for businesses covering optimised efficiency, cost reduction, enhanced security, remote management, continuous optimisation, and sustainability focus. Includes device supply, maintenance, remote monitoring, automatic toner replenishment, and ongoing support under recurring contracts.
- IT Solutions Managed IT support services for businesses including Office 365, remote and onsite support, cloud storage, network management, hardware support, migrations, project management, cyber security, and VOIP voice services.
- Cyber Security Services
- Document Solutions
- Print Assessment
- Filestar
- Foldr
- PaperCut Hive
- PaperCut MF
- Print2Post
- Elevate
- Leased Lines
- SIP Trunking
- Ricoh All-In-One Range
- Ricoh Cut Sheet Printers
- Ricoh Large and Wide Format Printers
- Lexmark Colour All-In-One Range
- Lexmark Black & White All-in-One
- Lexmark Black & White Printers
- Lexmark Colour Printers
- Kodak i4850 Scanner
- Kodak S3140 Max Scanner
- Kodak Scan Station 730EX Plus Scanner
- Kodak S2060w / S2080w Scanner
Quantifiable outcome
- Up to 25% savings on document production and management costs
- +4 more outcomes
Companies that use 1st Office Equipment
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
1st Office Equipment technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration19 records
AI capability4 records
Feature3 records
1st Office Equipment partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and major.
- Ricohcore1st Office is a reseller and integrator of Ricoh products including all-in-one printers, cut sheet printers, and large/wide format printers. Ricoh is featured prominently on the homepage slider and represents one of the company's core hardware brands alongside Lexmark.
- Lexmarkcore1st Office is an authorised reseller of Lexmark products spanning the full Lexmark portfolio including colour printers, black & white printers, and all-in-one multifunction devices (C, XC, M, XM series). Lexmark represents a primary hardware brand alongside Ricoh.
- Kodak Alariscore1st Office distributes Kodak Alaris scanners including the i4000 Series (i4850), S3000 Series (S3140 Max), Scan Station 730EX Plus, and S2000 Series (S2060w/S2080w) network scanners. Kodak Alaris scanners are a core component of the document scanning and workflow solutions.
- PaperCutmajor1st Office offers PaperCut MF (server-based print management) and PaperCut Hive (cloud-native print management) as managed print management solutions. PaperCut provides print tracking, secure release, cost allocation, watermarking, sustainability reporting, and Forest Positive printing through the PaperCut Grows programme.
- Filestarmajor1st Office resells and supports Filestar, a cloud-based document management service enabling scanning, OCR conversion to searchable PDF, auto-file/auto-name, compliance management, and flexible access control. Filestar is presented as a flagship cloud document solution.
- Foldrmajor1st Office resells Foldr, a unified file access and management platform acting as a gateway between on-premise servers, cloud services (OneDrive, Box, Google Drive, Dropbox), and diverse end devices. Foldr includes SSO via AD/LDAP, 2FA, BYOD security, multi-tenancy, and auditing tools.
- Print2Postmajor1st Office offers Print2Post, a hybrid mail service enabling letters, invoices, mail shots, postcards, and greetings cards to be sent from desktop. Supports Microsoft Word and Adobe PDF documents, Excel mailing lists, API integration for corporate accounts, and large-volume postal discounts. Custom envelopes and managed stock inserts also available.
- Elevate (VOIP/UC)major1st Office offers the Elevate unified communications platform delivering business phone service (90+ features), video conferencing (up to 3 video feeds), team chat, file management, business SMS, archiving, and contact centre capabilities. Claims 99.999% reliability and is positioned as a cloud-based alternative to on-premise phone systems.
- Microsoft 365 / Entra AD (Azure AD)major1st Office's IT Solutions practice is built around Microsoft 365 and Entra AD (Azure AD), helping businesses maximise their Microsoft 365 subscriptions, providing identity management, and integrating with other IT support services.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
1st Office Equipment competitors and assessment
Company assessmentBroad incumbents
- Office Depot UK: UK office supplies and business services retailer offering printing hardware, supplies and basic managed print services to SMB customers. While broader in product range, Office Depot overlaps with 1st Office in supplying printers, consumables and basic print services to small businesses across the UK, including the South West.
- HP UK: Global print and computing hardware vendor with a UK managed print services offering covering the SMB through enterprise segments. Provides an alternative procurement channel for many of the same customers 1st Office serves, with strong brand recognition and a broader product portfolio across printers, PCs and managed services.
- Ricoh UK: UK arm of a global print hardware and services vendor, directly competing for the same managed print and document workflow contracts that 1st Office delivers. Notably, Ricoh is also one of 1st Office's core OEM partners, illustrating the dual channel-partner and competitor dynamic that frames the market.
- Xerox UK: Global managed print and document technology incumbent with a UK direct sales operation spanning MPS, production print and digital services. Comparable to 1st Office in targeting office print optimisation and document workflow, but with substantially broader geographic reach and a more direct enterprise sales motion.
- Lexmark UK: UK arm of a major print hardware OEM that also offers managed print services directly to mid-market and enterprise customers. Like Ricoh, Lexmark is simultaneously a core supply partner to 1st Office and a direct competitor for end-customer contracts across the South West and beyond.
- Konica Minolta Business Solutions (UK): One of the largest global managed print services and office technology vendors, with a UK direct sales and service operation covering hardware, MPS and IT services. Highly comparable to 1st Office in offering breadth but operates at significantly greater national scale and competes for the same mid-market and enterprise print contracts.
Direct peers
- TBM (The Business Machine) Group: UK managed print, document and technology services provider serving mid-market and enterprise customers with multi-OEM hardware and document workflow software. Comparable to 1st Office in scope (MPS, IT support, document solutions) and target customer profile, with a similar emphasis on consultative solution design and recurring contracts.
- Datapoint UK: UK-based managed print services and document solutions provider delivering hardware, software and managed service contracts to enterprise and mid-market customers. Directly comparable to 1st Office in operating a multi-vendor print and document workflow practice built around managed service economics.
- MCS Group: UK managed print services provider offering hardware supply, document solutions and IT support to organisations across multiple regions. Closely comparable to 1st Office in business model - independent integrator of multi-OEM print and document solutions, targeting mid-market and corporate customers with recurring managed service contracts.
Emerging players
- Capita (Outsourced Services): Large UK outsourcer with a managed print and document services practice serving public sector and enterprise customers. Comparable to 1st Office at the higher end of its customer base, particularly where public sector, education and compliance-led procurement favours scaled providers with framework agreement capability.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks4 records
Key highlights7 records
Customer concentration
1st Office Equipment social profiles
Digital presence1st Office Equipment compliance and trust
Trust signalCompliance6 records
1st Office Equipment financial estimates
Financial estimateRevenue estimate
Valuation estimate
1st Office Equipment leadership team
Management profileNumber of profiles
1st Office Equipment funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
1st Office Equipment M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 1st Office Equipment
What does 1st Office Equipment do?
1st Office Equipment supplies, integrates, and manages document management and printing solutions for SMB, corporate, public sector, and education clients. The offering combines third-party hardware (Ricoh, Lexmark, Kodak Alaris printers and scanners) with managed print services, IT support, cyber security, cloud document management (Filestar, Foldr, PaperCut), hybrid mail (Print2Post), and unified communications (Elevate VOIP). The company designs bespoke, process-driven solutions and delivers ongoing remote fleet monitoring, automatic toner replenishment, installation, training, and managed service contracts.
Is 1st Office Equipment a public or private company?
1st Office Equipment is a private company. It is classified as unknown and is currently operating.
When was 1st Office Equipment founded?
1st Office Equipment was founded in 1999. It employs 101 to 250 people.
Where is 1st Office Equipment based?
1st Office Equipment is headquartered in Bath, United Kingdom, in the Europe region.
How does 1st Office Equipment make money?
Ten revenue lines are on record. Managed Print Services (MPS) is the primary driver. The others are hardware Sales (Printers, Scanners, MFDs), IT Support and Managed IT Services, voice Services (VOIP/Communications), document Workflow Software Solutions, print2Post (Hybrid Mail), filestar (Cloud Document Management), foldr (Cloud File Management), paperCut Print Management Software and professional Services and Consultancy.
Who are 1st Office Equipment's main competitors?
Broad incumbents on record are Office Depot UK, HP UK, Ricoh UK, Xerox UK, Lexmark UK and Konica Minolta Business Solutions (UK). Direct peers are TBM (The Business Machine) Group, Datapoint UK and MCS Group. Capita (Outsourced Services) is listed as an emerging player.
Does 1st Office Equipment have an API?
Yes. Print2Post offers API support for corporate features and services enabling integration with own or 3rd party systems. Additional tools such as the Print2Post print driver, Print2Post Connect and iPhone postcards app can be used with corporate accounts.
What industry is 1st Office Equipment in?
1st Office Equipment's product category is Managed Document and Print Services. Its primary akta.pro industry code is BPAEAIAM, Print & Peripheral Services (Managed Print, scanners, peripherals), with a secondary code of HDACAEAK, Managed Print Hardware (Fleet/Departmental Printers). Its NAICS code is 532420 and its SIC code is 3570.