dacapo IT solutions

What dacapo IT solutions does

dacapo IT solutions is a regional German IT system house (IT-Systemhaus) headquartered in Kempten im Allgäu, Bavaria. Operating as a trading name of HighTi GmbH & Co. KG, the firm was founded in 2012 as IT Neubauer and rebranded in 2017; it is privately held by Managing Directors Christian Dalla Torre and Ulf Neubauer with no disclosed external funding. The company serves small and medium-sized businesses in the Kempten Allgäu region, delivering a horizontally diversified mix of IT consulting, IT support, IT security, office solutions, and software solutions across healthcare, manufacturing, fashion, cultural, and nonprofit customers, including long-tenured accounts such as Heilig-Geist-Stiftung (since 2012), BLUE SEVEN (10+ years), Kremer Pigmente (since 2018), and Bayerischer Musikrat e.V. (since 2022).

The firm's technology stack centers on a self-developed ERP system with integrated ITSM and CRM modules and custom interfaces to third-party systems, supported by AI-assisted middleware workflow automation. Its cybersecurity portfolio includes a behavior-based EDR/MDR managed service with 24/7 monitoring, pull-technology backup solutions, automated patch management, automated penetration testing, the CyberRisiko-Check (aligned to DIN SPEC 27076), and a proprietary remote firewall exchange process the company claims completes 95% of replacements remotely with live testing. The firm has positioned around European-vendor alternatives (Securepoint, LANCOM, OpenSense firewalls; IONOS NextCloud Workspace and OpenDesk for collaboration) to support GDPR/data-sovereignty requirements, while still delivering Microsoft 365 and Adobe Creative Cloud as core productivity offerings.

dacapo IT solutions monetizes through a blend of professional services (consulting, one-time CyberRisiko-Check at €960 for new customers / €795 for existing customers), recurring managed services contracts, subscription-based offerings (MDR, Microsoft 365, Adobe, Printer as a Service, MDM, VPN), software licensing, and IT leasing/financing through a partnership with GRENKE AG. Go-to-market is sales-led via direct consultation, supported by a content-marketing website, email newsletter, and partnership ecosystem including CPN (Computer Partner Network), STARFACE, SonicWall, tomedo, Cloudflare, and Zammad. The company operates from a single location and serves a geographically concentrated southern-Bavarian customer base.

Name

dacapo IT solutions

Legal name

HighTi GmbH & Co. KG

Website

https://dacapo-it.de

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

dacapo IT solutions is a regional German IT system house in Kempten (Allgäu) providing consulting, support, security, office, and software solutions to small and medium businesses. It runs a proprietary ERP/ITSM/CRM with AI-assisted workflows and serves long-term clients across healthcare, manufacturing, cultural, and nonprofit sectors.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industries

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA), End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB)

Keywords

• Managed IT services
• IT security consulting
• IT system house services
• Cybersecurity risk assessment
• Office IT solutions

Headquarters

HQ city

Kempten

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. IT Consulting Services: Strategic IT consulting including infrastructure assessment, customized concept development, and implementation planning for businesses.
2. Managed IT Services: Ongoing IT support, maintenance, and management services typically delivered through maintenance contracts with monthly or annual billing.
3. IT Security Services: Security solutions including firewall, backup, password management, endpoint protection, and cybersecurity assessments.
4. Office Solutions: Printer and telephony solutions including 'Printer as a Service' with monthly flat-rate pricing, leasing, and financing options.
5. Software Solutions: Software sales, implementation, and management including Microsoft 365, Adobe products, antivirus solutions, VPN, and Mobile Device Management.
6. CyberRisiko-Check: One-time cybersecurity assessment service priced at 960 EUR for new customers and 795 EUR for existing customers (who have been with the company for over a year).

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

dacapo IT solutions is a regional IT system house delivering end-to-end IT services to small and medium-sized businesses, covering IT consulting, ongoing IT support, IT and cyber-security, office solutions (printers, telephony, home office), and software implementation and management (Microsoft 365, Adobe, antivirus, VPN, MDM). Services are delivered through on-site and remote support, typically structured as managed-service contracts with monthly or annual billing, supplemented by one-time assessments such as the DIN SPEC 27076-based CyberRisiko-Check.

Product overview

dacapo IT solutions is an IT system house (IT-Systemhaus) based in Kempten, Germany, offering a comprehensive portfolio of IT services and solutions primarily focused on small and medium-sized businesses. Their core service modules include IT consulting, IT support, IT security, cyber-security, office solutions, and software solutions. Key named products and services include: the CyberRisiko-Check (based on DIN SPEC 27076) for security assessments; Patchmanagement for centralized software updates; Backup-Lösungen with pull-technology; Firewall-Lösungen using European vendors (Securepoint, LANCOM, OpenSense); Endpoint Protection (EDR/MDR) with 24/7 monitoring; Microsoft 365 and alternatives (IONOS NextCloud Workspace, OpenDesk); Adobe Creative Cloud management; VPN and MDM solutions; FileMaker programming; and their innovative Remote Firewall-Austausch Prozess enabling 95% remote firewall replacement. The company has developed a custom ERP system with integrated ITSM and CRM modules featuring AI-supported workflow automation. They also offer telephony solutions including STARFACE, printer services (Drucker as a Service), and homeoffice solutions based on Zero-Trust principles. Financing options are available through GRENKE AG partnership.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Firewall exchanges can be performed 95% remotely with live testing, minimizing customer downtime
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature6 records

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• GRENKE AGcoreChannel Partner/ Reseller/ DistributorFinancial partnership for IT leasing and financing solutions. GRENKE AG provides flexible leasing and financing options for customers acquiring IT equipment and solutions, enabling fixed monthly payments and budget planning.
• SecurepointsupportingTechnology or IntegrationEuropean firewall and network security solution provider. dacapo IT solutions recommends Securepoint as an alternative to US-based security products for customers seeking data sovereignty and GDPR compliance.
• LANCOMsupportingTechnology or IntegrationGerman network equipment manufacturer providing firewalls and network solutions. Offers German support, central dashboards, and flexible licensing models.
• OpenSensesupportingTechnology or IntegrationEuropean open-source firewall and security solution. Alternative to US-based products for customers prioritizing data protection and European data sovereignty.
• IONOS NextCloud WorkspacesupportingTechnology or IntegrationEuropean alternative to Microsoft 365 providing mail, chat, file storage, and real-time collaboration. Enables customers to maintain data sovereignty while receiving comparable functionality.
• STARFACEsupportingTechnology or IntegrationTelephony solution provider offering cloud telephony, messaging, and video meetings. Complete communication package for businesses looking for comprehensive, location-independent communication.
• Microsoft 365coreTechnology or IntegrationPrimary software platform for productivity and collaboration. dacapo IT solutions implements, migrates, and manages Microsoft 365 environments for customers, including Teams, SharePoint, and related services.
• Adobe Creative CloudsupportingTechnology or IntegrationCreative software solutions including Photoshop, Illustrator, InDesign, Premiere Pro, and Acrobat Pro. dacapo IT solutions manages licensing and renewals for teams and businesses.
• SonicWallsupportingTechnology or IntegrationFirewall and network security solutions provider with over 20 years of experience. Certified for firewall, anti-malware, and advanced threat protection. Solutions for networks of all sizes.
• CloudflaresupportingTechnology or IntegrationContent Delivery Network (CDN) provider for faster delivery of large media files. Uses regionally distributed servers for improved website performance and stability.
• ZammadsupportingTechnology or IntegrationEmail ticketing system for customer request management. Enables chronological processing of inquiries and improved customer service experience.
• CPN (Computer Partner Network)coreStrategic or Co-development PartnerNetwork of IT system houses (IT-Systemhäuser) providing peer collaboration, shared resources, and collective expertise. Member status indicates partnership and potential referral network within the CPN ecosystem.

Scale indicators4 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Allgeier: German IT services group with multiple IT-Systemhaus subsidiaries serving SMB and enterprise customers in DACH. Comparable IT-systemhaus business model but part of a much larger portfolio company.
• Atos Deutschland: Global IT services company with German operations covering managed workplace, security and infrastructure. Overlaps with dacapo's core service categories at much larger scale and with different customer mix.
• CANCOM: Listed German IT services and cloud provider with a managed-services arm serving SMB and mid-market across the DACH region. Overlaps with dacapo on Microsoft-centric workplace, cloud and managed services but with national coverage.
• Computacenter: Large UK-headquartered but Germany-strong IT services provider delivering managed workplace, infrastructure and security services to enterprise and mid-market. Comparable service lines but different scale, customer mix and corporate ownership.
• NTT DATA Deutschland: Global IT services and consulting firm with a sizable German presence delivering managed infrastructure, workplace and security services. Competitor at the larger end of the SMB/mid-market IT outsourcing space.
• Bechtle AG: Europe's largest IT system house with a broad portfolio spanning hardware, software, managed services and security across more than 75 locations in Germany, Austria and Switzerland. Overlaps with dacapo on core MSP offerings but operates at vastly larger scale and geographic reach.

Direct peers

• NetPlans: Mid-sized German IT system house providing managed services, cloud, security and workplace solutions to SMB and mid-market customers. Comparable in size and focus on regional German SMB IT outsourcing.
• Ratiodata: German IT system house with strong focus on SMB, banking and public-sector clients offering managed infrastructure, workplace and security services. Comparable MSP model serving regional Germany.
• SVA System Vertrieb Alexander: German IT system house (IT-Systemhaus) of similar scale focused on data center, enterprise IT and managed services for mid-market customers. Directly comparable as a Germany-based MSP with overlapping portfolio in infrastructure, security and workplace services.
• Controlware: German IT system house and managed service provider delivering consulting, infrastructure, security and datacenter services to mid-sized enterprises. Highly comparable as a regional German MSP with similar customer profile and service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/dacapoITsolutions
• LinkedInlinkedin.com/company/dacapo-it-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dacapo IT solutions