What Illinois Aging Services does

Illinois Aging Services is a non-profit organization headquartered in Lombard, Illinois, founded approximately 1970 and operating for over 50 years as a statewide coordinating body for aging services in Illinois. The organization's purpose is to assess the needs of older adults (60+) and their caregivers, assure access to needed services, and offer education to service providers. It coordinates the work of 13 regional Area Agencies on Aging, each designated by the Illinois Department on Aging to serve one of the state's 13 Planning and Service Areas, providing full county-level coverage across Illinois.

The organization's core product is the Illinois Aging Services Database (AgingIS), an online searchable directory hosted at agingis.com containing over 200 service categories. Users can search for aging-related services directly online, and for services not listed or for deeper information, are directed to their local Area Agency on Aging through a published contact directory with phone, fax, toll-free, and TTY access. The organization also maintains referral links to national partners including Benefits CheckUp and the federal Eldercare Locator, and promotes the Adult Protective Services hotline (1-866-800-1409, 711 TTY) for elder abuse reporting.

As a non-profit, Illinois Aging Services does not sell a priced product; its revenue model is based on coordinating access to government-funded programs (in-home care, Meals on Wheels, Health Promotion, respite, caregiver training and support groups). Primary customer segments are older adults seeking to maintain independence and quality of life, and family/friend caregivers needing support, training, and respite resources. Customer reach is community-led, driven by the 13-agency network, an online self-serve database, and partnerships with state and federal resource platforms.

Name

Illinois Aging Services

Legal name

Illinois Aging Services

Website

https://illinoisagingservices.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

51–100 employees

Short description

Illinois Aging Services is a non-profit coordinating body founded circa 1970 that links Illinois older adults (60+) and caregivers with aging services through 13 designated Area Agencies on Aging and an online searchable database of 200+ service categories.

Ownership category

akta.pro rank

Product category

Aging Services Coordination

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industry

Community-Based Senior Centers with Adult Day Services (HLADAIAJ)

Keywords

• Aging services coordination
• Senior care referrals
• Area agency on aging
• Elder care resources
• Nonprofit aging support

Headquarters

HQ city

Lombard

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Non-profit Organization Services: Illinois Aging Services is a non-profit organization of professionals in the field of Aging Services. The organization focuses on assessing needs of older adults and their caregivers, assuring access to needed services, and offering education to service providers. Specific revenue sources are not disclosed in the source material.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Illinois Aging Services is a non-profit organization of professionals that assesses the needs of older adults (60+) and their caregivers, assures access to needed aging services, and offers education to service providers. It operates an online searchable database covering over 200 service categories and coordinates with 13 designated regional Area Agencies on Aging across Illinois to connect individuals with government-funded programs such as in-home care, Meals on Wheels, and Health Promotion.

Product overview

Illinois Aging Services operates as a non-profit organization offering a unified service-referral platform. The core offering is the Illinois Aging Services Database, an online searchable directory containing over 200 service categories that allows users to perform online searches for aging-related services. The organization serves as a coordinating entity, connecting older adults and caregivers with local Area Agencies on Aging across Illinois's 13 Planning and Service Areas. For services not listed in the database, users are directed to contact their local Area Agency on Aging for more in-depth information.

Differentiator

Problem solved

Functional benefit

Products and services

• Illinois Aging Services Database (AgingIS) Online searchable directory with over 200 service categories that allows older adults, caregivers, and service providers in Illinois to find and access aging-related services and resources.
• Adult Protective Services Referral Hotline Referral service providing the Adult Protective Services hotline (1-866-800-1409, 711 TTY) for reporting elder abuse, connecting vulnerable older adults with protective services across Illinois.
• Caregiver Support and Respite Services Coordination

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

16 partnerships are on record, tiered core, flagship and minor.

• Northwestern Illinois Area Agency on Aging (NIAAA)coreOthersPSA 1 partner covering Boone, Carroll, DeKalb, Jo Daviess, Lee, Ogle, Stephenson, Whiteside and Winnebago counties. Jeffrey Barnes serves as Executive Director. Located at 1111 South Alpine Road, Suite 600, Rockford, IL 61108.
• AgeGuidecoreOthersPSA 2 partner covering DuPage, Grundy, Kane, Kankakee, Kendall, Lake, McHenry and Will counties. Marla Fronczak serves as CEO. Main office at 1910 S. Highland Ave., Suite 100, Lombard, IL 60614.
• Western Illinois Area Agency on Aging (WIAAA)coreOthersPSA 3 partner covering Bureau, Henderson, Henry, Knox, LaSalle, McDonough, Mercer, Putnam, Rock Island and Warren counties. Lacey Matkovic serves as Executive Director. Located at 729 34th Avenue, Rock Island, IL 61201-5950.
• Central Illinois Agency on Aging, Inc. (CIAA)coreOthersPSA 4 partner covering Fulton, Marshall, Peoria, Stark, Tazewell and Woodford counties. Tessa Mahoney serves as President & CEO. Located at 700 Hamilton Boulevard, Peoria, IL 61603-3617.
• East Central Illinois Area Agency on Aging, Inc. (ECIAAA)coreOthersPSA 5 partner covering sixteen counties: Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, Macon, McLean, Moultrie, Piatt, Shelby and Vermilion. Susan Real serves as Executive Director.
• West Central Illinois Area Agency on Aging (WCIAAA)coreOthersPSA 6 partner covering Adams, Brown, Calhoun, Hancock, Pike and Schuyler counties. Vanessa Keppner serves as Director. Located at 639 York Street, Room 333, Quincy, IL 62301.
• AgeLinccoreOthersPSA 7 partner covering Cass, Christian, Greene, Jersey, Logan, Macoupin, Mason, Menard, Montgomery, Morgan, Sangamon and Scott counties. Carolyn Austin serves as CEO. Located at 2731 S. MacArthur Blvd, Springfield, IL 62704.
• AgeSmart Community ResourcescoreOthersPSA 8 partner covering Bond, Clinton, Madison, Monroe, Randolph, St. Claire and Washington counties. Joy Paeth serves as CEO. Located at 801 W State St., O'Fallon, IL 62269.
• Midland Area Agency on AgingcoreOthersPSA 9 partner covering Clay, Effingham, Fayette, Jefferson and Marion counties. Tracy Barczewski serves as Executive Director. Located at 434 South Poplar, Centralia, IL 62801-1420.
• Southeastern Illinois Agency on Aging, Inc. (SEIAOA)coreOthersPSA 10 partner covering Crawford, Edwards, Hamilton, Jasper, Lawrence, Richland, Wabash, Wayne and White counties. Shana Holmes serves as Executive Director. Located at 516 Market Street, Carmel, IL 62863-1558.
• Egyptian Area Agency on Aging, Inc.coreOthersPSA 11 partner covering Alexander, Franklin, Gallatin, Hardin, Jackson, Johnson, Massac, Perry, Pope, Pulaski, Saline, Union and Williamson counties. Becky Salazar serves as Executive Director. Located at 200 East Plaza Drive, Carterville, IL 62918-1982.
• City of Chicago's Senior Services Area Agency on AgingcoreOthersPSA 12 partner serving the City of Chicago. Margaret Laraviere serves as Executive Director. Located at 1615 West Chicago Avenue, 3rd Floor, Chicago, IL 60622.
• AgeOptions, Inc.coreOthersPSA 13 partner serving suburban Cook County. Diane Slezak serves as President & CEO. Located at 1048 Lake Street, Suite 300, Oak Park, IL 60301.
• Illinois Department on AgingflagshipStrategic or Co-development PartnerState government partner that designates Area Agencies on Aging across Illinois. Illinois Aging Services operates in coordination with this department to address the needs and concerns of older persons (60+) at regional and local levels.
• Benefits CheckUpminorGTM or Marketing PartnerNational partnership providing benefits screening services for older adults, linked from Illinois Aging Services website.
• Eldercare LocatorminorGTM or Marketing PartnerNational partnership with Eldercare Locator service (eldercare.acl.gov) providing resource finding assistance for aging services, linked from Illinois Aging Services website.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• LeadingAge: National association of non-profit aging-services providers, including continuing care, assisted living, and home- and community-based services. It is a broad incumbent operating in the same aging-services ecosystem, with overlapping professional-education and policy-advocacy focus that parallels IAS's provider-education mandate.
• AARP: Mass-membership non-profit serving older Americans with information, advocacy, caregiver resources, and benefits access. AARP is a broad incumbent in the same aging-services navigation space, with national reach and significant resources that overlap with — but dwarf — Illinois Aging Services' scope.

Emerging players

• BenefitsCheckUp (NCOA): National benefits-screening service for older adults operated by NCOA. It is a directly comparable benefits-navigation tool that overlaps with IAS's role in connecting older adults to government-funded programs, and is referenced as a partner resource from the IAS website.
• Eldercare Locator (administered by USAging under ACL): Federal resource-finding service for older adults that is explicitly linked from the IAS website. It is a directly competing resource finder at the national level, operating in the same care-navigation space and effectively a substitute channel for some IAS users.

Direct peers

• AgeOptions, Inc. One of the 13 Area Agencies on Aging that IAS coordinates, serving suburban Cook County, IL. It is a direct downstream peer — an operating AAA providing the very in-home care, caregiver support, and community services that IAS refers users to.
• Family Caregiver Alliance (FCA) / National Center on Caregiving: National non-profit providing caregiver support, respite information, and care-navigation resources. It is a direct peer to IAS's secondary caregiver segment, with overlapping services (support groups, training, respite services) and similar non-profit coordination model.
• AgeGuide: Another one of the 13 PSAs under IAS's coordination, serving DuPage, Grundy, Kane, Kankakee, Kendall, Lake, McHenry, and Will counties. It is a direct operating peer that delivers the services IAS's database catalogs.
• USAging (formerly National Association of Area Agencies on Aging): National membership organization representing the U.S. network of Area Agencies on Aging. It is the most direct peer to Illinois Aging Services at the national level, providing advocacy, training, and program support to AAAs — effectively the umbrella counterpart of IAS at the federal level.
• National Council on Aging (NCOA): National non-profit that improves the lives of older adults through programs like BenefitsCheckUp and economic-security initiatives. It is a direct peer operating in the same aging-services coordination space, with overlapping services (benefits screening, caregiver resources) and similar non-profit/referral-based model.
• Meals on Wheels America: National non-profit organization supporting the network of local Meals on Wheels programs — a service category explicitly referenced by IAS. Comparable mission, non-profit model, and target population, with Meals on Wheels being a flagship referral category in the IAS database.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Illinois Aging Services