Idaho Crisis & Suicide Hotline

What Idaho Crisis & Suicide Hotline does

Idaho Crisis & Suicide Hotline (ICSH) is a Boise, Idaho-based nonprofit program of Jannus, Inc., a 501(c)(3) organization founded in 2012. It operates as the state's designated 988 call center, delivering 24/7 free and confidential crisis support via phone (dialing 988), text, and online chat to any Idaho resident experiencing mental health crises, suicidal thoughts, self-harm, substance use struggles, or emotional distress. The organization is accredited by the International Council for Help Lines through November 2027 and has operated statewide across every Idaho county since inception, predating the federal 988 launch.

ICSH's service portfolio is anchored by the 988 Crisis Hotline and 988 Chat, supplemented by Mobile Response Teams (MRTs) — behavioral health professionals dispatched in-person statewide since July 2024 — and a dedicated first responder line for law enforcement and EMS to request mobile crisis dispatch. The organization also operates as a referral hub into a network of Adult and Youth Crisis Centers across Coeur d'Alene, Caldwell, Boise, Pocatello, Idaho Falls, and Twin Falls, and provides free outreach materials plus integration with mysafetyplan.org for self-service safety planning. Accessibility features include tele-interpreter services (with Spanish support via 988, press 2) and TTY capability. There is no proprietary technology platform; service delivery rests on trained human crisis responders, accredited protocols, and routing into the national 988 Suicide & Crisis Lifeline network.

Commercially, ICSH is a public-service, nonprofit entity with no fees charged to end users. Revenue is generated primarily through a subgrant with the Idaho Department of Health and Welfare and a subcontract with Magellan Health under the Idaho Behavioral Health Plan, supplemented by tax-deductible donations. The customer base is the entire Idaho population (geographic segment) with sub-segments including youth, veterans and military families, first responders, family/caregivers, and non-English or hearing-impaired users. GTM is direct-to-public-service: awareness is driven by community outreach, free materials distribution, media coverage, and first-responder and healthcare-partner referrals rather than any commercial sales funnel.

Name

Idaho Crisis & Suicide Hotline

Legal name

Idaho Crisis & Suicide Hotline

Website

https://idahocrisis.org

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Idaho Crisis & Suicide Hotline (ICSH), a nonprofit program of Jannus, Inc., provides free 24/7 crisis support via 988 phone, text, and chat to Idaho residents. Operating as the state's designated 988 call center, it dispatches Mobile Response Teams statewide and connects individuals to crisis centers.

Ownership category

akta.pro rank

Product category

Behavioral Health Crisis Services

NAICS

Emergency and Other Relief Services (624230), Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industry

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

Keywords

• Crisis hotline services
• Suicide prevention support
• Behavioral health crisis
• Mobile crisis response
• 988 lifeline center

Headquarters

HQ city

Boise

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Government Grants and Contracts: ICSH operates as a non-profit program under a subgrant with the Idaho Department of Health and Welfare and a subcontract with Magellan Health as part of the Idaho Behavioral Health Plan. Funding supports the 988 crisis system operations.
2. Donations: The organization accepts tax-deductible donations from the public. Donations can be made online, by mail, or in memory/honor of individuals. ICSH is a program of Jannus, Inc., a 501(c)(3) nonprofit organization.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Idaho Crisis & Suicide Hotline (ICSH) operates Idaho's statewide 24/7 behavioral health crisis hotline, providing free and confidential crisis intervention and suicide prevention support via call, text, and chat through the 988 number. The organization dispatches Mobile Response Teams for in-person crisis support statewide, operates a dedicated first responder line for law enforcement and EMS, and connects individuals to adult and youth crisis centers across Idaho.

Product overview

Idaho Crisis & Suicide Hotline (ICSH) operates as a unified 24/7 crisis intervention and suicide prevention service for Idaho. The core offering is the 988 Crisis Hotline, available by phone, text, and online chat, which provides immediate emotional support, suicide risk assessment, and crisis de-escalation. This is supplemented by Mobile Response Teams (MRTs) that dispatch behavioral health professionals for in-person crisis support statewide. Additional services include a dedicated First Responder Support Line, free 988 Printed Materials for outreach, Crisis Center Referrals connecting individuals to adult and youth crisis facilities across Idaho, and Safety Planning Resources integrated with mysafetyplan.org. All services are free, confidential, and available to every Idaho resident regardless of location or income.

Differentiator

Problem solved

Functional benefit

Products and services

• 988 Crisis Hotline
• Mobile Response Teams (MRT)
• 988 Chat
• First Responder Support Line

Quantifiable outcome

• Deescalates more than 85% of crisis situations
• +2 more outcomes

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Idaho Department of Health and WelfarecoreStrategic or Co-development Partner · 1 July 2022ICSH operates as a primary entry point to Idaho's statewide emergency crisis system through a subgrant with the Idaho Department of Health and Welfare. This is the primary government partnership that enables ICSH to serve as the state's 988 call center.
• Magellan HealthcoreStrategic or Co-development Partner · 1 July 2022ICSH operates under a subcontract with Magellan Health as part of the Idaho Behavioral Health Plan. Magellan provides behavioral health services coordination across Idaho.
• Benchmark Human ServicescoreImplementation/ SI/ Consulting PartnerBenchmark Human Services provides Idaho's mobile crisis services in partnership with the crisis system. MRTs staffed by behavioral health professionals provide in-person assessment and stabilization.
• Community Bridges, Inc.coreImplementation/ SI/ Consulting PartnerCommunity Bridges, Inc. provides Idaho's mobile crisis services as part of the statewide crisis system. Mobile Response Teams are available 24/7 statewide.
• 988 Suicide & Crisis LifelinecoreStrategic or Co-development PartnerICSH is a proud member of the 988 Suicide & Crisis Lifeline, a network of 200+ locally operated crisis call centers across the country. The national network was established in 2020 through federal bipartisan legislation signed by President Trump.
• Jannus, Inc.coreStrategic or Co-development PartnerICSH is a program of Jannus, Inc., an Idaho nonprofit organization. Jannus brings people together to change lives with programs in community health and economic opportunity. ICSH's administrative functions are handled through Jannus.
• SAMHSA (Substance Abuse and Mental Health Services Administration)minorGTM or Marketing PartnerICSH utilizes SAMHSA's 988 Partner Toolkit for branded materials, fact sheets, and social media shareables to support awareness campaigns.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Others

• Magellan Health: Managed behavioral health organization subcontracted with the Idaho Behavioral Health Plan; a key state-system partner that funds and coordinates ICSH's crisis services, comparable as part of the broader behavioral health ecosystem.
• Jannus Inc. Idaho 501(c)(3) parent organization of ICSH that administers the program alongside other community health and economic opportunity programs; relevant as the operating umbrella rather than a competitor.

Broad incumbents

• 988 Suicide & Crisis Lifeline: National network that ICSH is a member of; operates the unified 988 routing infrastructure and standards across 200+ local crisis centers, making it the umbrella counterpart to ICSH's local Idaho operations.

Direct peers

• The Trevor Project: National nonprofit providing 24/7 crisis intervention for LGBTQ+ youth via call, text, and chat; directly comparable crisis-line operating model serving a specific sub-segment of the same end users.
• Veterans Crisis Line: Federally operated crisis line for veterans, service members, and their families that is reachable via 988 (press 1) and integrates with local crisis centers like ICSH.
• Colorado Crisis Services: Colorado's statewide 24/7 behavioral health crisis line with walk-in crisis centers and mobile response — directly comparable statewide crisis infrastructure model to ICSH's Idaho operations.
• Crisis Text Line: National nonprofit providing 24/7 crisis support via text message, directly overlapping with ICSH's text and chat crisis services and serving as a parallel channel within the broader crisis response ecosystem.
• Trans Lifeline: Peer-run crisis hotline offering emotional and financial support to trans people in the US and Canada; comparable 24/7 hotline operating model focused on a specialized crisis population.
• Lines for Life (Oregon): Oregon-based nonprofit operating the state's 988 crisis line, youth crisis line, and substance use helplines — the closest regional analog to ICSH with the same statewide 988 center mandate.

Emerging players

• PsychHub: Digital mental health platform providing training, resources, and content to crisis responders and behavioral health organizations; relevant as an emerging adjacent provider equipping the crisis-services workforce.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ISPHotline
• Facebookfacebook.com/IdahoCrisisSuicideHotline
• LinkedInlinkedin.com/company/idaho-crisis-suicide-hotline

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Idaho Crisis & Suicide Hotline