Bristol Care Homes

What Bristol Care Homes does

Bristol Care Homes is a privately held, family-owned operator of nursing and residential care homes in Bristol and South Gloucestershire, England. Founded in 1996 by Geoff Crocker, the group operates four wholly-owned care homes — Glebe House (Almondsbury), Beech House (Thornbury), Field House (Horfield) and Quarry House (Fishponds) — providing elderly nursing, residential, dementia, respite, palliative and specialist condition care (including Huntington's, Motor Neurone Disease, Parkinson's and stroke). Glebe House and Beech House hold CQC Outstanding ratings (4 of 5 domains), Field House and Quarry House are rated Good, and Quarry House has held a 5-star Food Hygiene rating for ten consecutive years.

The group's underlying technology stack comprises fully automated electronic care planning and electronic medication management systems with complete audit trails, where the medication system is electronically linked to each resident's GP and pharmacist for automated repeat prescriptions. Differentiated operational features include an in-house neuro-physiotherapy service, a dementia-friendly themed environment at Quarry House (Garden, Meadow, Ocean, Sky floors) developed with Pace Agency, and a wheelchair-adapted vehicle service. Distribution is direct-to-consumer: residents and families enquire via website, telephone or referral, with on-site assessments preceding admission; there are no intermediaries, marketplaces, or third-party referral channels.

Bristol Care Homes generates recurring weekly fee revenue per resident (£1,460-£1,700 per home), plus an NHS-Funded Nursing Care (FNC) equivalent charged to self-funding nursing residents and refunded upon successful FNC application. The group describes itself as a 'social business' aiming for best value rather than profit maximisation, and is led by second-generation CEO Rich Crocker (appointed 2018) alongside founder/Chairman Geoff Crocker and Finance Director Linda Warren.

Name

Bristol Care Homes

Legal name

Bristol Care Homes

Website

https://bristolcarehomes.co.uk

Company type

Private

Founded year

1996

Operating status

Operating

Short description

Bristol Care Homes is a family-owned operator of four nursing and residential care homes in Bristol and South Gloucestershire, providing elderly, dementia, respite and specialist-condition care to self-funding and publicly funded residents on a weekly recurring fee basis.

Ownership category

akta.pro rank

Product category

Residential and Nursing Care Homes

NAICS

Assisted Living Facilities for the Elderly (623312), Nursing and Residential Care Facilities (623), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

akta.pro secondary industries

Nursing Homes (Non-SNF) (HLAFAFAC), Memory Care Units within Assisted Living Communities (HLADACAB)

Keywords

• Residential care homes
• Nursing care services
• Dementia care facilities
• Elderly care providers
• Specialist nursing homes

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Residential and Nursing Care Fees: Bristol Care Homes generates revenue primarily through weekly fees charged to residents for care services. Weekly rates vary by home and room type: Glebe House £1,580/week, Beech House £1,650/week, Field House £1,460/week, Quarry House £1,700/week. The company positions itself as operating as a social business aiming to deliver high standards at best value rather than maximising commercial profit.
2. NHS-Funded Nursing Care (FNC) Supplement: Self-funding residents admitted to nursing rooms are charged an amount equivalent to NHS-Funded Nursing Care on top of the bed rate, which is fully refunded upon successful FNC application.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Bristol Care Homes is a family-run independent group operating four nursing and residential care homes in Bristol and South Gloucestershire (Glebe House, Beech House, Field House, Quarry House). The homes provide elderly residential and nursing care, dementia care, old age care, physical disability support, respite, convalescent and palliative care, and specialist care for complex conditions, supported by electronic care planning, electronic medication management, in-house physiotherapy and structured activities programmes.

Product overview

Bristol Care Homes is a family-owned group operating four nursing and residential care homes in Bristol and South Gloucestershire: Glebe House (Almondsbury), Beech House (Thornbury), Field House (Horfield), and Quarry House (Fishponds). The homes provide a range of care services including dementia care, old age care, physical disability, sensory impairment, and specialist care categories. Two homes (Glebe House and Beech House) hold CQC Outstanding ratings while Field House and Quarry House are rated Good. The group has implemented electronic care planning and medication management systems across all homes to support quality delivery. Additional services include in-house physiotherapy, creative activities programmes, adapted wheelchair vehicles, and catering with 5-star food hygiene standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Glebe House Care Home A nursing and residential care home in a converted Old Vicarage in Almondsbury with countryside views. Provides elderly nursing care, dementia care, and residential care. Rated Outstanding by the CQC.
• Beech House Care Home A purpose-built care home in Thornbury with spacious bright en-suite rooms and an award-winning garden. Provides nursing, residential and dementia care. Rated Outstanding by the CQC.
• Field House Care Home A residential care home on a peaceful residential road in Horfield, North Bristol, wrapping around a beautiful interior garden. Provides residential, dementia and Alzheimer's care including activity and trip support. Rated Good by the CQC.
• Quarry House Care Home A modern 65-room care home in Fishponds, each with state-of-the-art en-suite facilities. Features the nationally noted dementia-friendly themed design (Garden, Meadow, Ocean, Sky floors) developed with Pace Agency. Rated Good by the CQC and holder of 10 consecutive years of 5-star food hygiene.
• Physiotherapy Services In-house physiotherapy provided by a dedicated physiotherapist with specialist neuro-physio background, offering assessments and tailored strategies to help maintain and improve residents' mobility, independence and quality of life across all four homes.
• Activities Programme Structured creative arts, music, gardening and cultural activities programme delivered across all four homes, including regular musicians from Live Music Now, artists' workshops with Spike Island, gardening activities with Garden Support, and partnership concerts with Bristol Beacon and Aurora Orchestra. Designed to support social engagement, including for residents with dementia.
• Wheelchair Vehicle Service Adapted, fully insured wheelchair car service available for residents' relatives and friends to drive residents on trips, complementing the minibus transport service provided across all four homes.

Quantifiable outcome

• Glebe House and Beech House achieved Outstanding rating in 4 out of 5 CQC domains
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Bristol BeaconcoreStrategic or Co-development Partner · 18 May 2026Bristol Care Homes is a long-standing partner and sponsor of Bristol Beacon's Annual Care Homes Concert at Bristol Beacon featuring Aurora Orchestra. This is part of Bristol Beacon's Creative Health & Wellbeing programme designed to improve quality of life and reduce loneliness through arts for care home residents across the wider Bristol area.
• Hills Waste SolutionscoreOthers · 16 April 2026Hills Waste Solutions appointed as Bristol Care Homes' recycling and waste management partner for all four care homes. Services delivered from Hills' Avonmouth depot. The partnership provides real-time data on bin weights, sustainability metrics, and collection updates via a customer portal, supporting Bristol Care Homes' Net Zero goals and environmental responsibility commitments.
• Pace AgencycoreStrategic or Co-development PartnerPace Agency partnered with Bristol Care Homes to develop and install an innovative dementia-friendly themed design solution at Quarry House. The project created themed environments (Garden, Meadow, Ocean, Sky floors) with murals and signage to aid orientation for dementia residents. The project has become a nationally noted development in dementia-friendly care environments.
• Alive ActivitiesminorStrategic or Co-development PartnerAlive Activities is a leading local activities charity that trains and coaches Bristol Care Homes' activities teams, inspires new activity ideas, and regularly audits the activities programme across all four homes.
• Aurora OrchestraminorGTM or Marketing PartnerAurora Orchestra, known for BBC Proms performances, partnered with Bristol Beacon to deliver live orchestral concerts for care home residents across Bristol. Bristol Care Homes supports this initiative as sponsor. Aurora Orchestra performs entirely from memory, providing immersive experiences meaningful for older people and those with dementia.
• Live Music NowminorOthersLive Music Now provides regular programme of leading musicians to Bristol Care Homes' activities across all four homes, supporting social and musical engagement for residents.
• Spike IslandminorOthersSpike Island collaborates with Bristol Care Homes on artists' workshops, commissions of art, and exhibitions, providing creative cultural activities for residents.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Sanctuary Care: Not-for-profit affiliated UK care home provider running residential, nursing, dementia, and respite services. Comparable service mix and 'social business' ethos to Bristol Care Homes, providing a useful reference for mission-driven operators with multi-site footprints.
• Avery Healthcare: Mid-sized UK family of care homes providing residential, nursing, and dementia care. Closely comparable to Bristol Care Homes in scale, service mix, and premium-mid positioning; relevant as a benchmark for achievable CQC outcomes, fee levels, and group-level operating leverage.
• Barchester Healthcare: One of the UK's largest independent care home groups with a similar mix of nursing, dementia, and residential services. Useful comparable for group-level operating metrics, regional expansion, and CQC rating distribution, though materially larger than Bristol Care Homes.
• Hamberley Care Homes: UK operator of purpose-built, design-led care homes with strong dementia and nursing offerings. Comparable to Bristol Care Homes on premium build quality and dementia specialism, though typically larger new-build homes and a broader regional footprint.
• Gracewell Healthcare (Sunrise Senior Living UK): UK operator of premium purpose-built care homes offering residential, nursing, and dementia care. Comparable on service mix and dementia specialism, but positioned at a higher price point than Bristol Care Homes.
• Maria Mallaband Care Group: UK operator of residential, nursing, and dementia care homes with a portfolio of mid-sized properties. Comparable in operating model, fee tier, and breadth of services; relevant as a peer for fee benchmarking and occupancy dynamics.

Broad incumbents

• Care UK: One of the UK's largest providers of residential and nursing care, operating hundreds of homes nationally. Direct competitor in the same product category but at substantially greater scale; useful for understanding regional competitive intensity in South West England.
• Four Seasons Health Care: Established UK operator with a large national portfolio of nursing and residential care homes. Direct overlap in services and customer base; useful comparable for occupancy, fee, and regulatory recovery benchmarks.
• HC-One: The UK's largest individual care home operator with a national portfolio of residential, nursing, and dementia homes. Largest-scale incumbent in the same category; relevant for understanding competitive pressure on smaller regional groups.
• Bupa Care Homes: Bupa's UK care home division, one of the largest operators of nursing and residential care homes in the country. Comparable service offering and target demographic but operates at a much larger scale across multiple regions.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BristolCareHomes
• LinkedInlinkedin.com/company/bristol-care-homes

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bristol Care Homes