Abay
ABAY is a Vietnamese online travel agency founded in 2012 that operates an airline ticket booking platform aggregating six domestic carriers and hundreds of international airlines, serving individual travelers in Vietnam through a website, 24/7 hotline, chat platforms, and physical offices.
- Company typePrivate
- Founded2012
- HeadquartersHo Chi Minh City, Vietnam
- Headcount101–250
- GTM typeB2C
- OfferingDigital Commerce or Content
What Abay does
ABAY (legal entity: Công ty TNHH Vé máy bay trực tuyến ABAY) is a Vietnamese private limited liability company founded in 2012 that operates an online airline ticket booking platform at abay.vn. The company acts as a level-2 IATA-recognized travel agent and as a customer representative for low-cost carriers, aggregating ticket inventory from Vietnam Airlines, Vietjet Air, Bamboo Airways, Vietravel Airlines, Pacific Airlines, and Sun PhuQuoc Airways for domestic routes, plus hundreds of international carriers covering destinations across Asia, Europe, North America, Oceania, and Africa. The platform offers multi-airline price search and comparison, automated booking, an order management portal for ancillary purchases (baggage, seat selection), and a content library of over 1,000 travel articles.
The company's technology stack centers on a web-based booking portal with a flight search and comparison engine, integrated with payment gateways (ZaloPay, OnePay, Napas, Payoo) and messaging platforms (Facebook Messenger, Zalo, Viber). There is no disclosed use of AI/ML, no mobile app published in major stores, and no public API. Operations are supported by physical offices in Hanoi (headquarters) and Ho Chi Minh City and a 24/7 call center at hotline 1900 6091.
ABAY monetizes through ticket sales commissions earned from carrier partners and per-transaction service fees (Phí dịch vụ/Phí xuất vé) charged to customers on top of base fares, plus ancillary fees for cancellations and changes. The customer base consists primarily of individual domestic and international travelers (SMB and consumer segments), with no disclosed enterprise or corporate travel contracts. No external venture or private equity funding has been disclosed; the company appears to have been bootstrapped and self-sustained across its 12+ year operating history, with no management team, parent, or subsidiary relationships disclosed.
Abay firmographics
Firmographics- Name
- Abay
- Legal name
- Công ty TNHH Vé máy bay trực tuyến ABAY
- Website
- https://abay.vn
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ABAY is a Vietnamese online travel agency founded in 2012 that operates an airline ticket booking platform aggregating six domestic carriers and hundreds of international airlines, serving individual travelers in Vietnam through a website, 24/7 hotline, chat platforms, and physical offices.
- Ownership category
- akta.pro rank
Abay industry classification
Industry- Product category
- Online Travel Agency
- NAICS
- Travel Agencies (561510)
- akta.pro primary industry
- Non-IATA Air Ticketing Agents (Sub-agents) (THAKALAD)
- akta.pro secondary industry
- Airfare Consolidators (Bulk/Net Fares) (THAKALAE)
Keywords
Where Abay is headquartered
LocationHeadquarters
- HQ city
- Ho Chi Minh City
- HQ country
- Vietnam
- HQ region
- Asia
Offices2 records
Markets served
Abay business model
Business model- GTM type
- B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Ticket Sales Commission: ABAY acts as a level-2 agent for IATA-recognized agents and as a representative for customers purchasing tickets from LCC airlines. Revenue is generated through ticket sales commissions and service fees.
- Service Fees: Customers pay a service fee (Phí xuất vé) on top of airline ticket prices. Additional service fees apply for cancellations and flight changes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Airline ticket prices vary by carrier, route, date, and fare class |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
Abay product offering
Product offeringCore offering
Abay operates an online airline ticket booking platform that aggregates and resells domestic and international flight tickets from Vietnamese carriers (Vietnam Airlines, Vietjet Air, Bamboo Airways, Vietravel Airlines, Pacific Airlines, Sun PhuQuoc Airways) and hundreds of international carriers. The company acts as an authorized IATA level-2 agent and as a customer representative for LCC airlines, earning revenue through ticket sales commissions and service fees charged on top of base fares.
Product overview
ABAY is an online flight ticket booking platform serving as a licensed travel agent that aggregates and sells tickets from multiple domestic and international airlines including Vietnam Airlines, Vietjet Air, Bamboo Airways, Vietravel Airlines, Sun PhuQuoc Airways, and Pacific Airlines. The platform operates as a unified booking portal with integrated customer support services, offering multi-channel booking through website, chat (Facebook Messenger, Zalo, Viber), phone hotline, and physical offices. The core product portfolio includes domestic and international flight tickets across Vietnamese and global airlines, supported by add-on services including 24/7 customer support hotline, online payment processing via multiple gateways (ZaloPay, OnePay, Napas, Payoo), flight search and price comparison tools, and order management capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Domestic Flight Ticket Booking
- International Flight Ticket Booking
Companies that use Abay
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Abay technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature2 records
Abay partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- ZaloPaycorePayment integration partner enabling customers to pay for tickets using ZaloPay e-wallet through ABAY's platform
- NapascorePayment network partner facilitating card-based transactions on ABAY's platform
- PayoocoreConvenience store payment partner allowing customers to pay for tickets at Payoo convenience store locations across Vietnam
- Vietnam AirlinescoreMajor airline partner offering domestic and international routes; ABAY sells tickets as an authorized agent
- Vietjet AircoreBudget airline partner for domestic and international routes; ABAY serves as customer representative for ticket purchasing
- Bamboo AirwayscoreAirline partner for domestic and international routes; ABAY sells tickets as authorized agent
- Vietravel AirlinescoreTourism-focused airline partner; ABAY sells tickets as authorized agent
- Pacific AirlinescoreBudget airline partner; ABAY serves as customer representative for purchasing tickets from LCC
- Sun PhuQuoc AirwayscoreAirline partner for domestic and international routes including routes from Phu Quoc to various destinations; ABAY actively promotes and sells tickets with promotional offers
Scale indicators2 records
Recent moves1 record
Expansion highlights5 records
Abay competitors and assessment
Company assessmentMarket position
Competitive moat3 records
Key highlights6 records
Customer concentration
Abay social profiles
Digital presenceAbay compliance and trust
Trust signalCompliance2 records
Abay financial estimates
Financial estimateRevenue estimate
Valuation estimate
Abay leadership team
Management profileNumber of profiles
Profiles1 record
Abay funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Abay M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Abay
What does Abay do?
Abay operates an online airline ticket booking platform that aggregates and resells domestic and international flight tickets from Vietnamese carriers (Vietnam Airlines, Vietjet Air, Bamboo Airways, Vietravel Airlines, Pacific Airlines, Sun PhuQuoc Airways) and hundreds of international carriers. The company acts as an authorized IATA level-2 agent and as a customer representative for LCC airlines, earning revenue through ticket sales commissions and service fees charged on top of base fares.
Is Abay a public or private company?
Abay is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Abay founded?
Abay was founded in 2012. It employs 101 to 250 people.
Where is Abay based?
Abay is headquartered in Ho Chi Minh City, Vietnam, in the Asia region.
How does Abay make money?
Two revenue lines are on record. Ticket Sales Commission is the primary driver. The others are service Fees.
Does Abay have an API?
No public API is recorded for Abay.
What industry is Abay in?
Abay's product category is Online Travel Agency. Its primary akta.pro industry code is THAKALAD, Non-IATA Air Ticketing Agents (Sub-agents), with a secondary code of THAKALAE, Airfare Consolidators (Bulk/Net Fares). Its NAICS code is 561510.