What ORS Service AG does

ORS Service AG is a Swiss-managed refugee care and integration services provider, founded in 1990 and headquartered in Zürich (Röschibachstrasse 22). The company delivers end-to-end support across five integrated service modules: Unterbringung (Accommodation), Medizinische Begleitung (Medical Care), Begleitung (Accompaniment), Integration, and Bildung (Education). Its sole named technology asset is the MyORS.net internal management platform used to coordinate service delivery operations across its sites.

The company operates exclusively on a business-to-government (B2G) model, securing service contracts through public procurement with the Swiss Federal Government (via Bundesasylzentren), cantonal (state-level) authorities, and municipal (Gemeinde) governments. Service delivery is augmented by partnerships with humanitarian organizations including Save the Children and Schweizer Tafel, listed as commissioning partners (Auftraggeber).

Since 2022, ORS Service AG has been wholly owned by the Serco Group, a London Stock Exchange-listed global professional services provider, and is positioned as part of Serco's European immigration services division. The group spans Switzerland, Austria (ORS Service GmbH), Italy (ORS Italia S.r.l.), Spain (ORS España Servicios Sociales, S.L.), Belgium (EU office c/o Serco Europe), and Germany (via European Homecare GmbH). Revenue is not publicly disclosed, and the company has no publicly disclosed AI, software, or technology product lines — its competitive position rests on certified quality standards, 30+ years of operational experience, and embedded procurement relationships with public-sector authorities.

Name

ORS Service AG

Legal name

ORS SERVICE AG

Website

https://ors.ch

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

ORS Service AG is a Zürich-headquartered refugee care and integration services provider delivering accommodation, medical care, accompaniment, integration, and education services to Swiss federal, cantonal, and municipal governments. Founded in 1990 and owned by the Serco Group since 2022, it operates across six European countries via a B2G managed-services model.

Ownership category

akta.pro rank

Product category

Refugee and Asylum Services

NAICS

Individual and Family Services (6241), Social Assistance (624), Other Ambulatory Health Care Services (6219)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI)

akta.pro secondary industries

Refugee & Immigrant Support Services (BPAGAEAI), Refugee/Migrant Health & Resettlement Health Units (HLAJAAAJ)

Keywords

• Refugee care services
• Asylum center operations
• Migrant integration services
• Humanitarian services management
• Government refugee housing

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Service Contracts: ORS generates revenue through service contracts with public sector clients including federal asylum centers (Bundesasylzentren), cantonal (state-level) structures, and municipal (Gemeinde) governments. Services include accommodation, accompaniment, medical care, education, and integration support for refugees and migrants.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

ORS Service AG delivers professional refugee care services through five integrated modules: Unterbringung (Accommodation), Medizinische Begleitung (Medical Care), Begleitung (Accompaniment), Integration, and Bildung (Education). These end-to-end services are delivered under public sector contracts at federal asylum centers (Bundesasylzentren), cantonal structures, and municipal facilities across Switzerland and selected European countries, spanning the full lifecycle from arrival through societal integration.

Product overview

ORS Service AG is a service company (not a software/product company) offering a unified portfolio of refugee support services. The company provides five integrated core service modules: Unterbringung (Accommodation), Medizinische Begleitung (Medical Care), Begleitung (Accompaniment), Integration, and Bildung (Education). These services are delivered through federal asylum centers, cantonal structures, and municipal facilities throughout Switzerland and Europe. The company has been operating for over 30 years and has been owned by the international Serco Group since 2022.

Differentiator

Problem solved

Functional benefit

Products and services

• Unterbringung (Accommodation)

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor.

• Save the ChildrenminorStrategic or Co-development PartnerListed as one of ORS's clients/collaborators (Auftraggeber) alongside other humanitarian organizations in Switzerland.
• Schweizer TafelminorStrategic or Co-development PartnerListed as one of ORS's clients/collaborators (Auftraggeber). Schweizer Tafel is a food bank organization supporting humanitarian operations.
• Volunteer OrganizationsminorStrategic or Co-development PartnerORS views collaboration with volunteer organizations as a meaningful complement to their professional services, indicating partnership approach in service delivery.
• European Homecare GmbHminorOthersListed as part of the ORS company group network. European Homecare GmbH is based in Essen, Germany, and operates in the refugee care sector.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Serco Group plc: Parent company of ORS since 2022 and a global provider of public services to governments, including immigration and asylum services in the UK and Europe. Operates at much greater scale across defense, transport, justice, and citizen services, but its immigration division directly competes with ORS in the same contract markets.
• ISS A/S: Global facility services provider headquartered in Denmark, with extensive public sector contracts across Europe. Provides accommodation-related and support services to government clients, overlapping with ORS's accommodation and managed services delivery in adjacent verticals.
• Mitie Group plc: UK-based strategic outsourcing and energy services company with a significant government services segment, including facilities management for public sector clients. Comparable as a UK/European government services contractor with overlapping managed services capabilities.
• Sodexo: Global food and facility management services company with significant government and institutional contracts. Comparable as a large-scale managed services provider to public sector clients across Europe, though not focused specifically on refugee services.
• Compass Group plc: Global contract food and support services provider with significant government and institutional client base across Europe. Relevant comparable for managed services delivery to public sector, though broader in scope than refugee services specifically.
• Allied Universal (formerly G4S): Global security and facility services provider with significant government outsourcing exposure, including immigration-related services. Operates at much broader scale across security and support services but overlaps with ORS in government contract delivery and frontline workforce services.
• Atalian: France-headquartered international facility services group with substantial public sector and government outsourcing contracts across Europe. Comparable scale and operational model for delivering workforce-intensive managed services to public clients.

Direct peers

• Clearsprings Ready Homes: UK-based provider of asylum and refugee accommodation, transport, and support services under Home Office contracts. Operates a comparable end-to-end model for housing, welfare, and integration of asylum seekers across multiple sites.
• Mears Group plc: UK-based provider of asylum accommodation and support services under major Home Office contracts. Directly comparable business model — government-managed accommodation and integration services for asylum seekers — making it the most relevant direct peer in the European refugee services space.
• European Homecare GmbH: Germany-based wholly-owned sister company within the ORS Group (based in Essen), operating in the refugee care sector. Provides direct comparable immigration and refugee services in the German market with the same operating model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/orsservice
• LinkedInde.linkedin.com/company/ors
• Xx.com/ors_service_ag

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ORS Service AG