Town of Redcliff

What Town of Redcliff does

Town of Redcliff is a statutory municipal government located in southeastern Alberta, Canada, operating under the Municipal Government Act with a Council-Manager governance structure (one Mayor and six Councillors). The municipality delivers a full suite of public services to its residents and local businesses, including water treatment and distribution (serving more than 2,350 homes and businesses across approximately 60 km of water lines drawing from the South Saskatchewan River), wastewater collection (outsourced to the City of Medicine Hat for processing), automated solid waste collection, cemetery services, road maintenance, and a joint-venture regional landfill with Cypress County operated through the Redcliff Cypress Regional Waste Management Authority (RCRWMA). Emergency services comprise a volunteer fire department (approximately 21 active members), RCMP policing via contract, and Alberta Health Services EMS with hospital access through the Medicine Hat Regional Hospital 8.5 km away.

The Town's service portfolio is supported by a lean administrative backbone including the My Redcliff online resident portal (for utility billing, property taxes, and licenses), RecDesk for recreation facility booking, CivicWeb for council agendas and document management, Microsoft Teams for live council broadcasting, and PaySimply for online payment processing. Property assessment is contracted to Benchmark Assessments Consultants. Family and Community Support Services (FCSS) is delivered through a partnership with the Alberta Provincial Government, providing grants, community programs, and seniors' services.

Revenue is generated through a combination of property taxation (residential rate of 4.8960 mills, non-residential at 13.1175 mills, farmland at 41.5710 mills), bi-monthly utility billing for water/sewer/garbage, one-time fees and permits (development, safety codes, business licenses), and provincial grants. The customer base is exclusively residents and businesses within municipal boundaries, with services distributed through Town Hall in-person service, the My Redcliff portal, and direct utility billing. Effective October 1, 2026, curbside recycling services will transition to Alberta's Extended Producer Responsibility framework under Circular Materials.

Name

Town of Redcliff

Legal name

Town of Redcliff

Website

https://redcliff.ca

Company type

Private

Founded year

1912

Operating status

Operating

Headcount range

51–100 employees

Short description

Town of Redcliff is an Alberta municipal government delivering water, wastewater, waste management, emergency services, property taxation, and community programs to its residents and local businesses under a statutory monopoly within defined municipal boundaries.

Ownership category

akta.pro rank

Product category

Local Government / Municipal Services

NAICS

Services to Buildings and Dwellings (5617), Waste Management and Remediation Services (562), Materials Recovery Facilities (562920)

SIC

Refuse Systems (4953), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), C&D Waste Collection, Hauling & Container Services (Roll-off/Dumpsters) (EUAIAHAA)

Keywords

• Municipal services
• Public utilities
• Waste management
• Emergency services
• Property taxation

Headquarters

HQ city

Redcliff

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Property Taxes: Municipal property taxes collected based on assessed property values. Tax rates expressed in mills. Revenue supports municipal programs and services including police and fire protection, road maintenance, parks and pools, and neighbourhood infrastructure.
2. Utility Billing: Water, sanitary sewer, and garbage services billed every two months. Electrical and gas utilities provided by City of Medicine Hat.
3. Grants and Provincial Funding: FCSS is a partnership with the Provincial Government enabling access to provincial funding for community support programs.
4. Fees and Permits: Development permits, safety codes permits, business licenses, and various service fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The Town of Redcliff is a municipal government providing comprehensive local public services to residents, businesses, and visitors within its boundaries. Core offerings include water treatment and distribution, wastewater collection, automated waste collection and recycling, landfill operations (joint venture with Cypress County), fire and emergency medical services, RCMP policing, emergency management planning, property assessment and taxation, planning and development permits, cemetery services, road maintenance, and family and community support services (FCSS). Services are funded through property taxes, utility fees, permits and licenses, and provincial grants, delivered through Town Hall in-person, the My Redcliff online portal, and dedicated operational facilities.

Product overview

The Town of Redcliff operates as a traditional Alberta municipality providing a comprehensive suite of public services to its residents. Rather than a unified technology product, the Town offers distinct municipal service categories: Emergency Services (fire, police, EMS, emergency management), Corporate Services (assessment, taxation, utilities, payment processing), Municipal Works (water treatment, wastewater, waste collection, landfill, cemetery, road maintenance), Planning and Development Services (subdivisions, development permits, safety codes), and Community Services (FCSS programs, volunteer coordination, recreation facilities). The Town provides digital service delivery through resident portals including My Redcliff for bill payments and account management, and RecDesk for recreation facility bookings, but these are third-party platforms rather than proprietary technology products.

Differentiator

Problem solved

Functional benefit

Products and services

• Water, Wastewater, and Garbage Utilities

Quantifiable outcome

• Water utility serves more than 2,350 homes and businesses
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• Circular MaterialscoreChannel Partner/ Reseller/ Distributor · 1 October 2026Alberta is transitioning to Extended Producer Responsibility (EPR) framework. Effective October 1, 2026, curbside recycling services will be administered by Circular Materials with collection provided by Collective Waste Solutions Inc.
• Collective Waste Solutions Inc.coreChannel Partner/ Reseller/ Distributor · 1 October 2026Curbside collection services provider for the Town of Redcliff's new recycling program starting October 1, 2026. Uses new 360-litre recycling carts. Contact: 587-855-3928.
• Cypress CountycoreStrategic or Co-development PartnerJoint venture partnership for the Redcliff/Cypress Regional Landfill. The Regional Landfill is a separate entity governed by the Redcliff Cypress Regional Waste Management Authority (RCRWMA) with representatives from both municipalities. The Town of Redcliff acts as the administrative body operating the landfill.
• Alberta Health ServicescoreStrategic or Co-development PartnerEmergency Medical Services are provided by Alberta Health Services. The South Zone headquarters are located within the Medicine Hat Regional Hospital, which serves as the nearest hospital to the Town of Redcliff located only 8.5 km from downtown Redcliff.
• City of Medicine HatcoreStrategic or Co-development PartnerWastewater is collected throughout Town and sent to the City of Medicine Hat for processing. Electric and gas utility services are provided by the City of Medicine Hat. Also handles streetlight repair through Medicine Hat Electric Department.
• Alberta GovernmentcoreStrategic or Co-development PartnerFCSS (Family and Community Support Services) is a partnership with the Provincial Government enabling the Town to access provincial funding for FCSS purposes. Also includes Seniors Property Tax Deferral Program through low-interest home equity loans.
• Benchmark Assessments ConsultantsminorStrategic or Co-development PartnerAssessment for the Town of Redcliff is contracted to Benchmark Assessments Consultants based out of Lethbridge, AB. They are responsible for determining market value of every property in the Town.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Town of Okotoks: Larger but similar small Alberta town with a more developed service portfolio, including its own water and wastewater treatment facilities. Useful for benchmarking how Redcliff might evolve as it grows and whether to internalize services currently outsourced to Medicine Hat.
• Town of Cochrane: Larger Alberta town near Calgary with a more mature municipal service structure. Useful for benchmarking potential growth trajectory, service internalization decisions, and the scalability of Redcliff's current operating model.

Direct peers

• Town of Brooks: Southeastern Alberta municipality with similar scale, providing water, sewer, garbage, recreation, and emergency services. Faces analogous challenges of small-town capacity and dependence on a few large employers for the property tax base.
• Cypress County: Adjacent rural municipality that is Redcliff's joint-venture partner in the RCRWMA regional landfill. Comparable service delivery mandate for residents in the surrounding rural area and most direct collaborator on shared infrastructure.
• Town of Taber: Alberta town of similar size with parallel municipal services including water treatment, wastewater, landfill operations, and a volunteer fire department. Comparable customer base scale and reliance on agriculture and small industry.
• Town of Stony Plain: Edmonton-region municipality with comparable scale and similar municipal service offerings including water, wastewater, recycling, and community programming. Useful benchmark for small-town municipal operating economics in Alberta.
• Town of Drumheller: Small Alberta town with similar municipal service portfolio, including water treatment, waste management, and a mostly volunteer fire department. Comparable union/contract structure and operating budget scale.
• Town of High River: Southern Alberta town of similar size with a comparable municipal service mix including water treatment, waste collection, and emergency services. Useful comparator for small-town Alberta municipal operations with regional landfill partnerships.
• Town of Devon: Small Alberta town near a larger urban center (Edmonton region) with analogous service portfolio and revenue model. Demonstrates the small-town-with-urban-proximity operating model that Redcliff also pursues relative to Medicine Hat.
• Town of Coaldale: Small municipality in southern Alberta with comparable population size and a similar service mix of water, wastewater, waste collection, recreation, and protective services. Both towns operate in the same regional economic zone near Lethbridge and rely on a mix of property taxes and utility fees.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TheTownOfRedcliff
• Xx.com/townofredcliff
• LinkedInlinkedin.com/company/town-of-redcliff

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Redcliff