What Pro Contact does

Pro Contact is a French business-to-business services company founded in 1990 that operates as an outsourced commercial and marketing department for small, medium, and mid-sized enterprises (TPE, PME, ETI) across France. Headquartered in Voglans near Chambéry, with a Lyon agency office, the company is a subsidiary of Jean Lain Mobilités, itself part of the Groupe FINALAIN holding company (RCS Chambéry 822 650 206). Pro Contact serves clients that lack the time, internal capacity, or commercial management infrastructure to sustain their own sales pipelines.

The company's offering is built on six integrated service pillars: business development (targeting strategy, market research), telephone prospecting and appointment setting, inbound call center operations, direct marketing and social media management, customer-relations training, and event/webinar management. These services are supported by two proprietary digital tools: La LRM by Pro Contact, a CRM solution for managing client and prospect relationships, and My Pro Contact, an extranet-based client portal for real-time operation tracking. The underlying technology stack combines call center infrastructure, CRM systems, and multichannel communication platforms (telephone, email, SMS, social media). The company claims more than 3,500 completed operations and over 5.6 million telephone contacts since inception, supported by a stated 1-10 employee headcount supplemented by active recruiting for sales staff.

Pro Contact generates revenue primarily through professional services engagements sold on a quote-based, customized basis, with multi-year contracts. Pricing is not publicly disclosed. The go-to-market is direct and sales-led, with marketing conducted via content (blog, white papers, webinars, quarterly newsletter) and organic social channels (LinkedIn, Twitter, YouTube, Facebook). The customer base is described as horizontal — spanning multiple industries — and served through a regional direct-service delivery model concentrated in the Auvergne-Rhône-Alpes region. No public revenue, funding, or acquisition history is disclosed.

Name

Pro Contact

Legal name

Jean Lain Mobilités

Website

https://pro-contact.fr

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1–10 employees

Short description

Pro Contact is a French outsourced commercial and marketing services firm, founded in 1990 and part of Groupe Jean Lain, that provides telemarketing, call center, business development, training, and event services to small and mid-sized enterprises across the Auvergne-Rhône-Alpes region.

Ownership category

akta.pro rank

Product category

Outsourced Sales and Marketing Services

NAICS

Telephone Call Centers (56142), Marketing Consulting Services (541613), Direct Mail Advertising (54186)

SIC

Communications Services, Nec (4899), Services-Management Consulting Services (8742)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Customer, Marketing & Sales Consulting (BPAHACAG), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Outsourced sales services
• Telemarketing prospecting
• Call center services
• Customer relationship management
• Direct marketing services

Headquarters

HQ city

Saint-baldoph

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Outsourced Commercial Services: Externalized sales and marketing services provided to businesses on an ongoing or project basis. Services include telephone prospecting, call center operations, customer loyalty programs, digital marketing, and event management.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels10 records

Core offering

Pro Contact provides outsourced commercial and marketing services to French businesses, acting as an externalized sales and marketing department. Its core offering spans telephone prospecting and appointment setting, inbound call center operations, business development and targeting strategy, direct marketing and social media management, customer loyalty programs, customer relations training, and event/webinar organization. The services are delivered by Pro Contact's own teams of sales professionals using CRM/LRM systems and multichannel communication platforms (telephone, email, SMS, social media).

Product overview

Pro Contact is an outsourced commercial and marketing services company offering a comprehensive suite of customer relationship management solutions. The core offering consists of six integrated service pillars: (1) Business Development (targeting strategy, market research, development strategy), (2) Telemarketing (outbound prospecting with appointment setting), (3) Call Center (inbound call handling, customer service, after-sales service), (4) Direct Marketing & Social Media, (5) Customer Relations Training, and (6) Events & Webinars. These are supplemented by two digital tools: La LRM by Pro Contact (their proprietary CRM solution for managing client/prospect relationships and marketing communications) and My Pro Contact (client portal for real-time event and participant tracking). The portfolio is services-oriented rather than a traditional software platform, combining human-centered customer relationship expertise with digital tools for data management and client communication.

Differentiator

Problem solved

Functional benefit

Brands

• Pro Contact 360: 360-degree B2B prospecting and customer relationship service offering comprehensive commercial development solutions.

Products and services

• Business Development (Développement commercial) Strategic business development services including targeting strategy, development strategy, and market research to help clients sustain activity, consolidate their customer base, and win new markets. For French TPE, PME, and ETI companies seeking to professionalize or expand their commercial function.
• Telephone Prospecting (Prospection téléphonique) Outbound telemarketing and appointment-setting services using qualified professional B2B contact files, ensuring continuous sales presence and regular results for clients. Includes Pro Contact 360 — a 360-degree B2B prospecting and customer relationship sub-brand. For companies that need a permanent inside sales presence.
• Call Center (Centre d'appels) Inbound call handling services including telephone switchboard operation, customer service, after-sales service (SAV), consumer services, and information request handling. Ensures all incoming client calls are answered with quality responses. For businesses that need a managed front-desk or inbound service function.
• Direct Marketing & Social Media (Marketing direct & réseaux sociaux) Direct marketing and social media management services that respond to client and prospect inquiries across multiple channels and guide clients through digital transformation. For companies seeking multichannel customer engagement support.
• Customer Relations Training (Formation relation client) Training services to help client teams master customer interactions, build operational skills, and improve individual and collective performance in customer relationship management and telephone prospecting. For companies that want to upskill their internal commercial teams.
• Events & Webinars (Événement & Webinaire) Event management services for product launches, client evenings, and open house events, including webinar organization with landing page creation, registration management, and communication planning. For companies running B2B or B2C corporate events and digital events.
• La LRM by Pro Contact (CRM Solution) Proprietary Customer Relationship Management (CRM/LRM) software solution offered by Pro Contact to help businesses manage and optimize client and prospect relationships, supporting the move from transactional to relational marketing. Sold as a standalone digital tool that complements the company's service engagements.
• My Pro Contact (Client Extranet Portal) Online client extranet portal providing real-time access to track operations, participant lists, and event metrics for Pro Contact clients. Sold/used as a client-facing reporting tool supporting outsourced service engagements.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Groupe FINALAINcoreOthersGroupe FINALAIN (holding of Groupe Jean Lain) is the parent company of Pro Contact. Pro Contact operates as SAS PRO CONTACT 360 within the group. The group includes multiple automotive and mobility subsidiaries including Jean Lain Automobiles, Garage Duchamp, Garage du Parc, and others.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Outsourcia: French BPO providing customer service, telemarketing, and back-office support, with a focus on digital and multichannel customer experience. Operates in similar French SME and mid-market segments as Pro Contact.
• Vivetic: French BPO specializing in customer relationship management, telemarketing, and outsourced commercial services. Comparable to Pro Contact as a French-domestic competitor serving SMEs and mid-market clients with multichannel customer engagement solutions.
• Armatis: French-headquartered BPO and contact center operator providing inbound/outbound customer service, telemarketing, and customer relationship management to enterprise and SME clients across Europe. Directly comparable to Pro Contact in service portfolio and target market.
• Intelcia: French BPO and customer experience management company offering call center operations, telemarketing, digital customer service, and customer relationship solutions. Overlaps directly with Pro Contact's outsourced commercial services model in the French SME market.

Broad incumbents

• TTEC: Global customer experience technology and services company with BPO contact center operations across multiple geographies. Comparable as a broad incumbent offering outsourced sales and customer service at scale, including digital-first solutions that may eventually compete with Pro Contact's offering.
• Foundever (formerly Sitel Group): Global BPO and customer experience provider with European operations, offering contact center, sales, and technical support services. Comparable as a broad incumbent competing in the same outsourced customer engagement market.
• Teleperformance: Global leader in outsourced customer experience management, headquartered in France. While significantly larger and operating globally, Teleperformance is the dominant incumbent in the same contact center / customer relationship outsourcing category that Pro Contact serves.
• Webhelp (Concentrix): Major French-origin BPO (now part of Concentrix) providing customer experience, sales, and digital customer service across multiple continents. Comparable as a broad incumbent in the same outsourced customer engagement space, though serving primarily larger enterprise clients.
• Konecta: Spanish-French BPO group offering customer service, telemarketing, and customer experience solutions across Europe and Latin America. Operates as a broader incumbent in the same contact center outsourcing category as Pro Contact.

Others

• Salesforce: Global CRM and customer engagement platform that competes with Pro Contact's proprietary La LRM CRM product. While Salesforce operates as software rather than outsourced services, it represents the technology alternative that SMEs may choose instead of (or in addition to) Pro Contact's bundled offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/PR0C0NTACT
• YouTubeyoutube.com/channel/UCod6IOyVNiklcO3WrotmKtg
• Facebookfacebook.com/societe.pro.contact
• LinkedInlinkedin.com/company/pro-contact---la-ma%C3%AEtrise-de-la-relation-client

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pro Contact