Concierge Property Management

What Concierge Property Management does

Concierge Property Management, Ltd. is a privately held, founder-owned residential property management firm founded in 2010 and headquartered in Chicago, Illinois. The company provides full-service management of single-family homes, condominiums, townhomes, and 1–4 unit multi-family properties across Lake County and surrounding Chicagoland suburbs, serving individual homeowners and small-scale real estate investors as its primary customer segment, with tenants served as a secondary stakeholder base. Services span property marketing on MLS and third-party aggregators (Zillow, Trulia, Realtor.com, Redfin), tenant screening (credit, criminal background, rental and income verification), rent collection, maintenance coordination through a contractor network, move-in/move-out inspections, and monthly/annual financial reporting. The firm is led by Managing Broker/Owner Shannon Lasky (15+ years real estate experience, Illinois managing broker license) and Broker/Property Manager Emily (8+ years real estate experience), with no additional disclosed staff.

The underlying technology stack is a thin layer over the ManageBuilding.com SaaS platform, which powers both an Owner Portal (statements, financial reports, investment monitoring) and a Resident Portal (rent payment, maintenance requests, tenant resources), supplemented by an online rental application with integrated credit-card payment processing. Operational integrations include Chase QuickPay/Zelle for alternative rent payment, Petscreening.com for pet profile compliance, and standard Google Analytics/AdSense for marketing analytics. No proprietary technology, AI/ML capability, or mobile application is disclosed. The firm is an active NARPM member and complies with the Fair Housing Act, CAN-SPAM, CalOPPA, and WCAG 2.0 Level A accessibility standards.

Concierge Property Management generates revenue through three streams: (1) recurring management fees charged to property owners, structured as a percentage of monthly rent under 1-year management agreements with a $300 early-termination fee inside the first six months; (2) a tenant-funded Resident Benefits Package auto-enrolled at $20 per month, providing utility/maintenance reduction programming, home-buying assistance, and a tenant rewards program; and (3) transactional $250 referral fees paid to licensed real estate agents under an Agent Referral Program that funnels landlord/investor leads into the management book. Distribution is direct-to-consumer via the company website, organic social media, MLS syndication, third-party listing sites, and the realtor referral channel, with no institutional investors, parent company, or external capital structure disclosed.

Name

Concierge Property Management

Legal name

Concierge Property Management, Ltd.

Website

https://myconciergepm.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Concierge Property Management is a privately held, founder-owned residential property management firm founded in 2010 that serves individual homeowners and small-scale investors across Lake County and Chicagoland suburbs with full-service single-family and multi-family rental management, tenant screening, and maintenance coordination.

Ownership category

akta.pro rank

Product category

Residential Property Management

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Multifamily Apartment Property Management (BPAJAFAA)

akta.pro secondary industry

Home Services Coordination & Vendor Management (HSACAIAI)

Keywords

• Residential property management
• Tenant screening services
• Rent collection
• Property maintenance coordination
• Rental property marketing

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations, Others

Revenue model

1. Property Management Services: Full-service residential property management for single-family homes, condominiums, townhomes, 1-4 unit, and multi-family properties. Revenue generated through management fees charged to property owners.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Concierge Property Management is a full-service residential property management firm managing single-family homes, condominiums, townhomes, 1–4 unit, and multi-family rental properties on behalf of owners and investors in Lake County, IL and surrounding Chicagoland suburbs. Core services include rental property marketing (MLS plus Zillow/Trulia/Realtor.com/Redfin), thorough tenant screening (credit, background, rental history, income), automated rent collection with direct deposit, property maintenance coordination via an in-house contractor network, and monthly/annual financial reporting delivered through the ManageBuilding.com Owner Portal.

Product overview

Concierge Property Management is a residential property management service operating as a single, unified offering rather than a platform-plus-modules architecture. The core service provides full-service property management including marketing, tenant screening, rent collection, maintenance coordination, and financial reporting, supplemented by an online Owner Portal and Resident Portal built on the ManageBuilding.com platform. Additional offerings include a Resident Benefits Package (auto-enrolled at $20/month), an Agent Referral Program ($250 per referral), and online rental application processing. The company manages single-family homes, condominiums, townhomes, 1-4 unit, and multi-family properties throughout Lake County and Chicagoland suburbs.

Differentiator

Problem solved

Functional benefit

Products and services

• Full-Service Lake County Residential Property Management End-to-end residential property management for single-family homes, condominiums, townhomes, 1–4 unit, and multi-family rental properties in Lake County, IL and surrounding Chicagoland suburbs. Covers rental marketing (MLS plus third-party sites), tenant screening (credit, background, rental history, income), rent collection with direct owner deposit, maintenance coordination via an in-house contractor network, and monthly/annual financial reporting via the ManageBuilding Owner Portal. Sold to property owners/investors under a 1-year management agreement.
• Resident Benefits Package $20/month auto-enrolled tenant subscription bundled with managed rentals, providing a utility and maintenance reduction program, home buying assistance, and a tenant rewards program. Sold to tenants of managed properties as an add-on to the rental relationship.

Quantifiable outcome

• Maximum rental income through market-optimized pricing
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

One partnership is on record.

• Licensed Realtors/Real Estate Agents (Agent Referral Program)minorChannel Partner/ Reseller/ DistributorAgent referral program offering $250 referral fee to licensed realtors who refer landlord/investor clients that sign up for property management services. Realtors can focus on sales while ensuring their clients receive professional property management support. Company commits to maintaining client relationships and smoothly transitioning clients back to referring agent when ready to buy or sell.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Others

• Buildium: Property management software platform for residential and association managers. Functions as enabling technology for competing PM firms and represents competitive pressure on operational efficiency.
• AppFolio: Cloud-based property management software platform serving residential and commercial PMs. Powers the operational backbone for many PM firms and represents both a current tool ecosystem (alongside ManageBuilding) and a potential tech-disruption threat.
• National Association of Residential Property Managers (NARPM): Industry trade association of which Concierge is an active member. Sets professional standards, certifications, and ethics codes for residential PMs — relevant for benchmarking and credibility.
• Zillow: Major rental listing aggregator and real estate marketplace where Concierge advertises vacancies. Functions as critical tenant acquisition channel but also a potential disintermediator as Zillow expands landlord and PM services.
• Mainstreet Organization of Realtors: Regional REALTOR association serving the Chicago suburbs including Lake County. Concierge is a member; the organization provides MLS access, networking, and referral pathways that are core to Concierge's GTM motion.

Broad incumbents

• Redfin: National real estate brokerage operating in Chicago suburbs that lists rental properties and partners with or offers property management. Overlaps with Concierge on tenant sourcing channels and landlord service offerings.
• Compass: National real estate brokerage with growing property management and landlord services. Operates in the Chicago suburbs and competes for residential landlord clients via a tech-forward platform, though PM is secondary to its brokerage core.
• @properties: Large Chicago-based real estate brokerage that also offers property management services across the metro area. Competes with Concierge for Lake County landlords and offers broader sales/PM bundle, but as part of a wider brokerage portfolio.

Direct peers

• Pathway Property Management: Regional residential property management firm serving Chicago and North Shore suburbs, offering tenant placement, rent collection, and maintenance coordination for individual investors — directly comparable service model and customer profile.
• Real Property Management: National residential property management franchise with local offices serving suburban markets including Chicagoland. Directly competes for the same small-landlord and investor customer segment with similar full-service offerings (tenant screening, rent collection, maintenance).

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/conciergepm
• Facebookfacebook.com/Conciergepm
• LinkedInlinkedin.com/company/concierge-property-management-ltd.
• Instagraminstagram.com/myconciergepm

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concierge Property Management