Persönliche Assistenz

What Persönliche Assistenz does

Persönliche Assistenz GmbH is a non-profit social enterprise headquartered in Linz, Upper Austria, that delivers personal assistance services to people with physical, psychological, cognitive, and sensory disabilities across the entire state of Upper Austria. Services are provided under the Oö Chancengleichheitsgesetz (Upper Austrian Equal Opportunities Act), which mandates the Trägermodell (provider model) in which the company employs and manages personal assistants, matches them with recipients (called Auftraggeber:innen, meaning client/principal), and delivers accompanying services including assistance counseling and care support. Recipients retain control over selecting their assistants, defining schedules, and directing their care, distinguishing the model from traditional institutionalized 'care' services; assistance is available 24/7 including weekends, holidays, and nights, and even while traveling or on vacation.

The organization is wholly owned by Verein Inklusa, a disability self-advocacy association, and operates a dedicated interest representation structure for both recipients and personal assistants. It runs nine functional departments including a Vermittlung (mediation) department, Assistenzbegleitung and Pflegebegleitung support units, and a wholly-owned education subsidiary called comPass, which holds the Gütesiegel der Erwachsenenbildung certification and delivers the statutory 32-unit basic training required for personal assistants under the Oö Sozialberufegesetz. Distribution is exclusively direct, via statewide municipal coverage with intake routed through district administrative authorities and the company's Bedarfskoordinator:in needs coordination process.

The business model is government-funded, with the State of Upper Austria covering service costs under the Chancengleichheitsgesetz and recipients making income-based co-payments plus mandatory contributions from care allowance where applicable, subject to the Oö ChG-Contributions and Standard Rate Regulation. Approved service volumes average up to 250 hours per month per recipient in the Trägermodell, with unused hours redistributable annually. Pricing is not commercially disclosed and there are no indications of AI/ML capabilities, software products, apps, or APIs; the offering is entirely human-delivered social services.

Name

Persönliche Assistenz

Legal name

Persönliche Assistenz GmbH

Website

https://persoenliche-assistenz.at

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Persönliche Assistenz GmbH is a non-profit social enterprise in Upper Austria, owned by disability self-advocacy association Verein Inklusa, providing state-funded personal assistance services to people with disabilities under the Oö Chancengleichheitsgesetz through employed assistants matched with recipients, with training delivered via its comPass subsidiary.

Ownership category

akta.pro rank

Product category

Disability Services / Personal Assistance

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• Personal assistance services
• Disability support services
• Social services
• Independent living support
• Government-funded care

Headquarters

HQ city

Linz

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. State-funded social services: Persönliche Assistenz GmbH operates as a government-funded social enterprise providing personal assistance services to people with disabilities in Upper Austria. The service is regulated under the Oö Chancengleichheitsgesetz (Upper Austrian Equal Opportunities Act). Costs are covered through state funding with income-based co-payments from beneficiaries who earn above certain thresholds. Recipients of care allowance must make contributions from that allowance. The Upper Austrian state budget determines the total scope of personal assistance services available.

Pricing tiers

Distribution channels1 record

Marketing channels2 records

Core offering

Persönliche Assistenz GmbH provides personal assistance services to people with physical, psychological, cognitive, and sensory disabilities in Upper Austria. Under the Trägermodell (support provider model), the company employs, trains, and manages personal assistants who are matched with recipients (Auftraggeber:innen), enabling them to live self-determined lives through support with daily activities, household tasks, mobility, and communication. The company also runs comPass, a certified adult education subsidiary that delivers mandatory basic training and continuing education for personal assistants.

Product overview

Persönliche Assistenz GmbH is a nonprofit social services organization in Upper Austria providing personal assistance services for people with physical, psychological, cognitive, and sensory disabilities. The company operates a 'Trägermodell' (provider model) where it employs and trains personal assistants, handles billing and administration, and provides accompanying services including assistance counseling, care support, and education through its subsidiary comPass. The service is regulated under the Upper Austrian Equal Opportunities Act (Oö Chancengleichheitsgesetz).

Differentiator

Problem solved

Functional benefit

Brands

• comPass: The educational institution of Persönliche Assistenz GmbH, providing training and continuing education for personal assistants and employers. Certified educational institution holding the Gütesiegel der Erwachsenenbildung (Adult Education Quality Seal).

Products and services

• Persönliche Assistenz — Personal Assistance Service (Trägermodell)
• comPass — Certified Adult Education and Training for Personal Assistants

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves2 records

Expansion highlights4 records

Direct peers

• Fürst Donnersmarck-Stiftung: Berlin-based foundation operating personal assistance services for people with physical disabilities under Germany's Assistenzpflegegesetz framework. Closely comparable model: Trägermodell-style service where clients direct their own assistants, funded under German social law.
• Lebenshilfe Österreich: Austrian federation providing disability services and self-advocacy, with overlapping mission of supporting independent living for people with intellectual, physical, and sensory disabilities. Comparable as a mission-driven, state-funded disability services organization in Austria.
• Sozialwerk Berlin: Berlin-based provider operating under Germany's persönliches Budget / Assistenzpflegegesetz framework to deliver client-directed personal assistance for people with disabilities. Directly comparable service model and regulatory context in the DACH region.

Emerging players

• Assistenz24 (or comparable regional German Trägermodell providers): Smaller German personal assistance providers operating under the Assistenzpflegegesetz / Persönliches Budget framework, often regionally focused. Comparable in delivery model (client-directed assistants) and regulatory dependency, though serving a different national jurisdiction.

Broad incumbents

• Hilfswerk Österreich: Large Austrian non-profit providing home care, family support, and disability-related services including personal assistance across multiple states. Comparable as a state-funded Austrian social services provider with overlapping in-home support offerings.
• Volkshilfe Österreich: Austrian non-profit social services organization offering care, mobile services, and support for people with disabilities across Austrian states. Comparable as a state-funded, multi-state social services competitor with adjacent personal-care offerings.
• Diakonie Österreich: Major Austrian social services organization providing care, disability support, and personal assistance across multiple states. Comparable as a non-profit, publicly-funded social enterprise delivering in-home support services for vulnerable populations in Austria.
• Caritas Österreich: One of Austria's largest social services NGOs, offering a broad portfolio including disability support, home care, and personal assistance-adjacent services. Comparable as a large, state-funded Austrian social services provider with overlapping service categories but a much broader portfolio.

Regional players

• Lebenshilfe Bayern: Bavarian (Germany) disability services federation providing community-based living support, personal assistance, and self-advocacy. Comparable as a state-level non-profit disability services provider in the DACH region with similar self-determined-living mission.

Others

• Bundesarbeitsgemeinschaft für Unterstützte Beschäftigung (BAG UB): German national association supporting employment and independent living for people with disabilities through advocacy, training, and provider coordination. Comparable as a DACH-region ecosystem actor shaping policy and standards for disability services delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/pa.gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Persönliche Assistenz