MNZ
Stiftung Medizinische Notrufzentrale (MNZ) is a Swiss nonprofit foundation operating official 24/7 medical emergency call centers staffed by qualified nurses across four Swiss cantons (Basel-Stadt, Basel-Landschaft, Aargau, Zug).
- Company typePrivate
- Founded1965
- HeadquartersBasel, Switzerland
- Headcount11–50
- GTM typeB2C
- OfferingServices
What MNZ does
MNZ (Stiftung Medizinische Notrufzentrale) is a Swiss nonprofit foundation headquartered at Lindenhofstrasse 30 in Basel that operates the official 24-hour medical emergency call centers on behalf of the cantonal medical associations of Basel-Stadt, Basel-Landschaft, Aargau, and Zug, with additional coverage in the Unteres Fricktal and parts of the Kanton Solothurn. The foundation serves the general public of these northwestern Swiss cantons, providing medical emergency information, triage assessment, and referral services delivered exclusively through regional phone numbers.
The core service runs continuously on a 365-days-per-year basis and is staffed by diplomierte Pflegefachpersonen (qualified nursing professionals) who assess caller situations, deliver medical advice, and mediate to the appropriate emergency services. These include the Sanitätsnotruf (144), the Toxikologisches Institut / poison control (145), Rega air rescue (1414), police (117), and fire (118). All calls are recorded for quality assurance, with patient confidentiality (Patientengeheimnis) maintained throughout. Two supplementary products sit alongside the core call center: Notrufgeräte (personal emergency communication devices) and Patientenverfügung (advance healthcare directive management). The website is published in nine languages (German, French, English, Italian, Spanish, Portuguese, Turkish, Tamil, Albanian).
Revenue is generated through usage-based pricing on the phone lines: the Zug canton number (0900 008 008) is a premium-rate line at CHF 3.23 per minute, the Aargau number (0800 401 501) is toll-free to callers, and the Basel-area numbers (061 261 15 15) carry standard telephone subscription rates. Additional pass-through billing may apply for services provided by third-party Leistungserbringer (service providers) mediated through the call center. The organization operates with no digital product, mobile application, or programmatic API; service distribution is exclusively via three regional phone numbers. No funding rounds, parent company, subsidiary entities, or headcount figures are disclosed in the source material.
MNZ firmographics
Firmographics- Name
- MNZ
- Legal name
- Stiftung Medizinische Notrufzentrale
- Website
- https://mnzbasel.ch
- Company type
- Private
- Founded year
- 1965
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Stiftung Medizinische Notrufzentrale (MNZ) is a Swiss nonprofit foundation operating official 24/7 medical emergency call centers staffed by qualified nurses across four Swiss cantons (Basel-Stadt, Basel-Landschaft, Aargau, Zug).
- Ownership category
- akta.pro rank
MNZ industry classification
Industry- Product category
- Medical Emergency Hotline Services
- NAICS
- Ambulatory Health Care Services (621)
- SIC
- Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Medical Information Services (MI Contact Centers) (HLAGALAE)
- akta.pro secondary industry
- Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)
Keywords
Where MNZ is headquartered
LocationHeadquarters
- HQ city
- Basel
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
MNZ business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Others
Revenue model
- Phone Consultation Services: Revenue generated through telephone-based medical emergency consultation services. The foundation charges for calls via premium-rate numbers (CHF 3.23/min for Zug region) and standard phone rates for other regions. Some numbers are toll-free (0800 prefix). Additional billing may occur for services provided by third-party Leistungserbringer (service providers) that are mediated through the call center.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Standard rate regions (Basel area) |
| Usage-based | Pay-as-you-go | Toll-free region (Aargau) |
| Usage-based | Pay-as-you-go | Premium-rate region (Zug) |
Distribution channels1 record
Marketing channels1 record
MNZ product offering
Product offeringCore offering
MNZ operates official 24/7 medical emergency call centers for the cantonal medical associations of Basel-Stadt, Basel-Landschaft, Aargau, and Zug. Qualified nursing professionals deliver round-the-clock medical advice, triage, and mediation to appropriate care levels or emergency services (ambulance 144, police 117, fire 118, poison control 145, air rescue Rega 1414). The foundation additionally offers emergency communication devices (Notrufgeräte) and advance healthcare directive management (Patientenverfügung).
Product overview
MNZ operates as a unified emergency call center service consisting of a single core product—the 24-hour medical emergency call center for four Swiss cantons (Basel-Stadt, Basel-Landschaft, Aargau, and Zug)—supplemented by two supplementary services: emergency devices (Notrufgeräte) for personal safety and advance healthcare directive management (Patientenverfügung). The organization functions as a foundation structure rather than a software platform, with all services routed through phone-based emergency numbers managed by trained nursing professionals.
Differentiator
Problem solved
Functional benefit
Companies that use MNZ
Customer profileSegments1 record
Ideal customer profiles1 record
MNZ technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
MNZ partnerships and signals
Strategic signalScale indicators2 records
Recent moves3 records
Expansion highlights3 records
MNZ competitors and assessment
Company assessmentDirect peers
- Medi24: Medi24 operates a 24/7 medical telephone hotline in Switzerland providing triage and advice services staffed by medical professionals. It is one of the most direct comparables to MNZ's core call center offering.
- santé24: santé24 is SWICA's telemedicine and health advice hotline offering 24/7 medical consultation by phone and digital channels. It competes with MNZ for after-hours medical advice demand in the Swiss German-speaking market.
- Medgate: Medgate is a leading Swiss telemedicine provider operating 24/7 medical advice and triage services by phone and app. It directly competes with MNZ for non-emergency medical consultations and offers digital-first delivery that MNZ lacks.
- Ärztefon Aargau: Ärztefon Aargau is a regional medical emergency hotline for Canton Aargau. Although MNZ also serves Aargau, the historical and parallel physician-on-call structure illustrates how cantonal medical hotline services are organized in Switzerland.
Others
- Rega (Swiss Air-Rescue): Rega operates the Swiss air-rescue and emergency medical coordination hotline (1414). While not a direct competitor, MNZ dispatches to Rega, and Rega's medical advice line overlaps partially with MNZ's triage function for serious cases.
- Sanität Basel (Emergency Medical Services 144): Basel-region ambulance and EMS operator (144). MNZ dispatches to Sanität Basel for life-threatening cases, making them complementary providers rather than competitors, but the relationship represents a comparable emergency-services operational model.
- Tox Info Suisse (Poison Control 145): Tox Info Suisse operates Switzerland's national poison emergency hotline (145). It is an adjacent emergency medical contact center that MNZ dispatches callers to, with comparable infrastructure and clinical staffing requirements.
Emerging players
- Klinik Hirslanden / Swiss Medical Network Hotline: Private Swiss hospital groups have begun operating their own medical advice hotlines for affiliated patients. These represent an emerging private-sector parallel to MNZ's nonprofit emergency hotline model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
MNZ social profiles
Digital presenceMNZ financial estimates
Financial estimateRevenue estimate
Valuation estimate
MNZ leadership team
Management profileNumber of profiles
MNZ funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MNZ M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MNZ
What does MNZ do?
MNZ operates official 24/7 medical emergency call centers for the cantonal medical associations of Basel-Stadt, Basel-Landschaft, Aargau, and Zug. Qualified nursing professionals deliver round-the-clock medical advice, triage, and mediation to appropriate care levels or emergency services (ambulance 144, police 117, fire 118, poison control 145, air rescue Rega 1414). The foundation additionally offers emergency communication devices (Notrufgeräte) and advance healthcare directive management (Patientenverfügung).
Is MNZ a public or private company?
MNZ is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was MNZ founded?
MNZ was founded in 1965. It employs 11 to 50 people.
Where is MNZ based?
MNZ is headquartered in Basel, Switzerland, in the Europe region.
How does MNZ make money?
One revenue line is on record: phone Consultation Services.
Who are MNZ's main competitors?
Direct peers on record are Medi24, santé24, Medgate and Ärztefon Aargau. Others are Rega (Swiss Air-Rescue), Sanität Basel (Emergency Medical Services 144) and Tox Info Suisse (Poison Control 145). Klinik Hirslanden / Swiss Medical Network Hotline is listed as an emerging player.
Does MNZ have an API?
No public API is recorded for MNZ.
What industry is MNZ in?
MNZ's product category is Medical Emergency Hotline Services. Its primary akta.pro industry code is HLAGALAE, Medical Information Services (MI Contact Centers), with a secondary code of HSAHAHAG, Emergency Dispatch, Call Center Monitoring & Response Services. Its NAICS code is 621 and its SIC code is 8090.