What MedGate does

Medgate AG is a Swiss telemedicine provider founded in 1999 and headquartered in Allschwil (Basel area), Switzerland, with 501-1000 total employees including over 160 doctors covering eight clinical specialties (internal medicine, gynecology, pediatrics, dermatology, cardiology, ENT, urology, surgery). The company delivers 24/7/365 outpatient medical consultations via phone, video, and chat through a proprietary mobile application (iOS/Android) and web patient portal, supported by a structured Symptom Questionnaire for triage. Medgate operates the Medgate Partner Network, Switzerland's largest medical referral network with over 3,800 specialists, GPs, hospitals, and allied health providers for in-person follow-up, and runs the Kids Line pediatric emergency telephone service in collaboration with university children's hospitals (Zurich, Basel, Bern) and Cantonal Hospital Aarau.

The technology stack includes the E-Rezept Schweiz digital e-prescription (first nationwide rollout in 2025), photo/document upload for dermatology assessments, automatic video-to-phone call fallback, and multilingual consultation (DE/FR/IT/EN). Core products comprise the Medgate App, Kids Line, Partner Network, Symptom Questionnaire, Skin Problem Assessment, Book a Doc pharmacy teleconsultations, E-Prescription, Patient Portal, and a 24/7 emergency hotline.

Medgate's business model combines three revenue streams: (1) teleconsultation fees billed directly to Swiss health insurers at a base rate of CHF 50 per weekday consultation with night/weekend/holiday surcharges; (2) B2B managed services including cantonal emergency phone lines (Cantons of Bern, Valais, Aargau, and others) and employer corporate health programs; and (3) pharmacy teleconsultation fees from Book a Doc services at Galenica, Amavita, Benu, Coop Vitality, Sun Store, TopPharm, and PharmaOnline. Distribution leverages 17+ Swiss health insurer partnerships (Agrisano, Assura, CSS, Groupe Mutuel, Sanitas, Concordia, ÖKK, Sympany, etc.), pharmacy chain integrations, cantonal government contracts, and direct-to-consumer app downloads.

Name

MedGate

Legal name

Medgate AG

Website

https://medgate.ch

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Medgate is a Swiss telemedicine provider offering 24/7 outpatient medical consultations via phone, video, and chat through a proprietary mobile app, serving all persons insured in Switzerland, 17+ health insurers, multiple cantonal governments, and pharmacy chains, with a referral network of 3,800+ providers.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Urgent Care & On-Demand Virtual Visits (HLALAAAB), 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

Keywords

• Telemedicine services
• Teleconsultation services
• Digital health platform
• E-prescription services
• Remote medical triage

Headquarters

HQ city

Basel

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Teleconsultation Fees (Billed to Health Insurance): Medgate bills health insurers directly for teleconsultations, analogous to an in-person doctor's visit. Standard consultation is CHF 50 on weekdays; night (22:00–07:00), weekend, and public holiday surcharges apply. All Swiss health insurers recognize and reimburse these services as part of statutory health insurance (OKP). In alternative insurance models (telmed/flexmed/smartmed), patients may have zero deductible/co-payment exposure.
2. B2B Services (Cantonal Hotlines, Employer Health Programs): Medgate operates cantonal medical emergency hotlines on behalf of Swiss cantons (e.g., Bern Kids Line 058 387 78 87, Wallis general emergency 0848 200 300). Also provides corporate health management services to employers and supports health insurers' alternative insurance models with Medgate as gatekeeper.
3. Pharmacy Teleconsultation (Book a Doc): In-pharmacy teleconsultations via the 'Book a Doc' service at Galenica, Amavita, Benu, Coop Vitality, Sun Store, TopPharm, and PharmaFocus/PharmaOnline pharmacies. Medgate earns fees for providing teleconsultation capability at pharmacy locations, expanding patient access points.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels6 records

Core offering

Medgate operates a 24/7 telemedicine platform that delivers medical consultations by phone, video, and chat, staffed by more than 160 doctors across multiple specialties. The service includes digital symptom triage, electronic prescriptions, referrals to a national in-person provider network, and a pediatric emergency hotline, serving Swiss patients directly and through insurer, pharmacy, cantonal, and employer partnerships.

Product overview

MedGate operates as a unified telemedicine platform centered on its mobile application, offering 24/7 medical consultations via phone, video, and chat. The core Medgate App serves as the central hub, incorporating a Symptom Questionnaire for triage, e-Prescription management, and access to treatment plans. Supporting services include the Medgate Kids Line for pediatric emergencies, a Skin Problem Assessment feature for photo-based dermatology consultations, and the Medgate Partner Network—a network of 3,800+ healthcare providers for referrals. The Book a Doc service extends telemedicine into partner pharmacies. All services are accessible via the mobile app (iOS/Android) and the Patient Web Portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Medgate App Mobile application for iOS and Android that enables Swiss patients to access 24/7 teleconsultations, the symptom questionnaire, e-prescriptions, photo uploads, and patient records. Designed for end users insured with Medgate partner health insurers and the broader Swiss public.
• Medgate Kids Line
• Book a Doc
• Medgate 24/7 Emergency Hotline
• E-Prescription (E-Rezept)
• Medgate Partner Network
• Medgate Patient Portal
• Skin Problem Assessment
• Medgate Multilingual Teleconsultation

Quantifiable outcome

• 95% patient satisfaction rate
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

27 partnerships are on record, tiered core and minor.

• AgrisanocoreChannel Partner/ Reseller/ DistributorAgrisano health insurer offers Telmed (AGRI-contact) and Smartmed (AGRI-smart) insurance models where Medgate is the first point of contact. Free teleconsultation for all AGRI-contact insured persons.
• AssuracoreChannel Partner/ Reseller/ DistributorAssura offers MultiAccess insurance models (PreventoMed, QualiMed, FeminaVita, Hausspital) where Medgate teleconsultations are integrated. PreventoMed offers free teleconsultation for all Assura insured persons.
• CSScoreChannel Partner/ Reseller/ DistributorCSS (a major Swiss health insurer) offers the 'Telmedicine Medical Practice' model under its Family Doctor Profit insurance, with Medgate as the first point of contact. CSS also partners on Kids Line pediatric emergency services.
• Groupe MutuelcoreChannel Partner/ Reseller/ DistributorGroupe Mutuel offers PrimaFlex, OptiMed (network and tele-doctor of family models), and Standard insurance models. Medgate is integrated in the OptiMed Tele-doctor model.
• SanitascoreChannel Partner/ Reseller/ DistributorSanitas offers TelMed (CallMed/Compact One), MultiAccess, and free teleconsultation models (except MultiAccess) where Medgate serves as the digital first point of contact.
• ÖKKcoreChannel Partner/ Reseller/ DistributorÖKK offers CASAMED 24 (Telmed), free teleconsultation for all ÖKK insured persons, CASEMED/SELECT (Telmed/pharmacy) and telemedicine family doctor models where Medgate is integrated.
• ConcordiacoreChannel Partner/ Reseller/ DistributorConcordia offers Smartmed (smartDoc) insurance model where Medgate is the first point of contact.
• GalenicacoreChannel Partner/ Reseller/ DistributorGalenica and Medgate collaborate on 'Book a Doc' – teleconsultation services offered at Galenica pharmacies. The partnership is being expanded geographically across German- and French-speaking Switzerland. E-prescriptions are redeemable at Galenica pharmacies.
• Amavita PharmacycoreChannel Partner/ Reseller/ DistributorAmavita pharmacies offer the 'Book a Doc' teleconsultation service, allowing customers to consult a Medgate doctor on-site without leaving the pharmacy.
• Benu PharmacycoreChannel Partner/ Reseller/ DistributorBENU pharmacies offer the 'Book a Doc' teleconsultation service in partnership with Medgate.
• Coop Vitality PharmacycoreChannel Partner/ Reseller/ DistributorCoop Vitality pharmacies offer the 'Book a Doc' teleconsultation service, connecting customers with Medgate doctors on-site.
• Sun Store PharmacycoreChannel Partner/ Reseller/ DistributorSun Store pharmacies offer the 'Book a Doc' teleconsultation service in partnership with Medgate.
• TopPharm PharmacycoreChannel Partner/ Reseller/ DistributorTopPharm pharmacies offer the 'Book a Doc' teleconsultation service in partnership with Medgate.
• KlenicocoreTechnology or IntegrationMedgate and Klenico enable seamless mental health assessment from first contact through further treatment. The partnership aims to provide fast and tailored support for people with mental health concerns, bridging the gap between initial triage and specialist care.
• SanacarecoreStrategic or Co-development PartnerSanacare (group practice operator) and Medgate launched a Switzerland-wide novel strategic collaboration to optimally deploy scarce primary care resources. Medgate handles medical concerns of Sanacare's patients on behalf of Sanacare.
• University Children's Hospital Zurich (Kispi)coreStrategic or Co-development PartnerMedgate operates the Kids Line pediatric emergency phone service in collaboration with the University Children's Hospital Zurich. Kispi provides pediatric clinical oversight and medical legitimacy to the service.
• University Children's Hospital Basel (UKBB)coreStrategic or Co-development PartnerUKBB and Medgate collaborate on Kids Line, providing pediatric emergency phone guidance to parents in the Basel region.
• University Children's Hospital Bern (Insel)coreStrategic or Co-development PartnerMedgate and the University Children's Hospital Bern (Insel) collaborate on Kids Line pediatric emergency services.
• Cantonal Hospital Aarau (KSA)coreStrategic or Co-development PartnerCantonal Hospital Aarau and Medgate collaborate on Kids Line pediatric emergency phone services.
• Well AppcoreTechnology or IntegrationWell health platform integrates Medgate Kids Line services, enabling parents using the Well App to access Medgate's pediatric emergency telephone service directly within the Well platform.
• Canton of BerncoreChannel Partner/ Reseller/ DistributorCanton of Bern contracts Medgate to operate the cantonal Kids Line (pediatric and youth emergency hotline) at 058 387 78 87, available 365 days/year, 24/7.
• Canton of ValaiscoreChannel Partner/ Reseller/ DistributorCanton of Valais contracts Medgate to operate a unified non-life-threatening medical emergency phone line (0848 200 300) since September 2025.
• Canton of AargaucoreChannel Partner/ Reseller/ DistributorCanton of Aargau contracts Medgate to operate cantonal medical on-call phone services.
• pharmaSuissecoreStrategic or Co-development PartnerMedgate and pharmaSuisse (Swiss Pharmacists Association) have offered the netCare pharmacy video consultation service since 2012, enabling pharmacists to connect customers with doctors via video.
• University Hospital BaselminorStrategic or Co-development PartnerUniversity Hospital Basel and Medgate collaborate on projects such as Hospital@home, exploring in-patient care delivered remotely.
• Spital WallisminorChannel Partner/ Reseller/ DistributorSpital Wallis redirects non-emergency medical calls to Medgate, reducing emergency department load.
• St. Clara SpitalminorChannel Partner/ Reseller/ DistributorSt. Clara Spital redirects non-emergency medical calls to Medgate.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• TeleClinic: TeleClinic is a German telemedicine provider offering on-demand doctor consultations, with payor and pharmacy partnerships. As a German-speaking market incumbent, it is a comparable business model but with broader portfolio offerings than Medgate's focused Swiss platform.
• Doctolib: Doctolib is Europe's leading health platform for booking and teleconsultations, primarily serving France, Germany, and Italy. While broader than Medgate (scheduling, practice software, and telehealth), its teleconsultation product and payor/employer integrations position it as a large European incumbent in the same category.

Direct peers

• OnlineDoctor: OnlineDoctor is a Swiss/German teledermatology platform that connects patients with dermatologists for asynchronous photo-based assessments. It overlaps with Medgate's 'Hautproblem abklären' service and competes for the same Swiss dermatology demand via a different delivery model.
• Zava: Zava is a European direct-to-consumer online clinic offering doctor consultations, prescriptions, and referrals across the UK, Germany, France, and Ireland. It mirrors Medgate's pay-as-you-go teleconsultation model with cross-country digital-first delivery.
• Kry (Livi): Kry (also branded Livi outside Sweden) is one of Europe's largest digital primary care providers, offering video consultations with employed or partner doctors. It is a direct functional peer on physician-led synchronous virtual primary care, with comparable insurer- and employer-channel GTM motions.
• Doktor24: Doktor24 (operating across Switzerland and Germany) provides digital doctor consultations and pharmacy-integrated access points. Its Swiss pharmacy partnerships and German operational base make it a directly comparable telemedicine peer with a similar payor-integrated business model.
• Push Doctor: Push Doctor is a UK-based digital primary care provider offering on-demand video consultations with GMC-registered GPs, often via NHS and employer partnerships. It is comparable in service model (synchronous teleconsultations with employed doctors) but operates in a different geography.
• Medi24: Medi24 is a Switzerland-based telemedicine provider offering 24/7 medical advice by phone and online, also integrated into Swiss health insurer alternative models. It is Medgate's most direct domestic competitor with overlapping service scope, payor relationships, and target patient population.
• Well (Well Gesundheit AG): Well is a Swiss digital health platform that already integrates Medgate's Kids Line via the Well App and competes more broadly as a consumer health app. Its partnership-with-Medgate-plus-competitor posture makes it both a channel and a direct peer in the Swiss consumer health access category.

Emerging players

• Ada Health: Ada Health is a global AI symptom assessment platform that handles initial triage and care navigation before handoff to clinicians. It competes with Medgate at the front end of the care journey and represents the AI-driven commoditization risk to low-acuity telemedicine.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key highlights7 records

Customer concentration

• Xx.com/praxisjobs
• LinkedInlinkedin.com/company/medgateschweiz

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

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Frequently asked questions about MedGate