MNZ

What MNZ does

MNZ (Stiftung Medizinische Notrufzentrale) is a Swiss nonprofit foundation headquartered at Lindenhofstrasse 30 in Basel that operates the official 24-hour medical emergency call centers on behalf of the cantonal medical associations of Basel-Stadt, Basel-Landschaft, Aargau, and Zug, with additional coverage in the Unteres Fricktal and parts of the Kanton Solothurn. The foundation serves the general public of these northwestern Swiss cantons, providing medical emergency information, triage assessment, and referral services delivered exclusively through regional phone numbers.

The core service runs continuously on a 365-days-per-year basis and is staffed by diplomierte Pflegefachpersonen (qualified nursing professionals) who assess caller situations, deliver medical advice, and mediate to the appropriate emergency services. These include the Sanitätsnotruf (144), the Toxikologisches Institut / poison control (145), Rega air rescue (1414), police (117), and fire (118). All calls are recorded for quality assurance, with patient confidentiality (Patientengeheimnis) maintained throughout. Two supplementary products sit alongside the core call center: Notrufgeräte (personal emergency communication devices) and Patientenverfügung (advance healthcare directive management). The website is published in nine languages (German, French, English, Italian, Spanish, Portuguese, Turkish, Tamil, Albanian).

Revenue is generated through usage-based pricing on the phone lines: the Zug canton number (0900 008 008) is a premium-rate line at CHF 3.23 per minute, the Aargau number (0800 401 501) is toll-free to callers, and the Basel-area numbers (061 261 15 15) carry standard telephone subscription rates. Additional pass-through billing may apply for services provided by third-party Leistungserbringer (service providers) mediated through the call center. The organization operates with no digital product, mobile application, or programmatic API; service distribution is exclusively via three regional phone numbers. No funding rounds, parent company, subsidiary entities, or headcount figures are disclosed in the source material.

Name

MNZ

Legal name

Stiftung Medizinische Notrufzentrale

Website

https://mnzbasel.ch

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

11–50 employees

Short description

Stiftung Medizinische Notrufzentrale (MNZ) is a Swiss nonprofit foundation operating official 24/7 medical emergency call centers staffed by qualified nurses across four Swiss cantons (Basel-Stadt, Basel-Landschaft, Aargau, Zug).

Ownership category

akta.pro rank

Product category

Medical Emergency Hotline Services

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Medical Information Services (MI Contact Centers) (HLAGALAE)

akta.pro secondary industry

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

Keywords

• Medical emergency hotline
• Emergency call center
• Medical triage services
• Healthcare mediation
• Emergency contact services

Headquarters

HQ city

Basel

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Phone Consultation Services: Revenue generated through telephone-based medical emergency consultation services. The foundation charges for calls via premium-rate numbers (CHF 3.23/min for Zug region) and standard phone rates for other regions. Some numbers are toll-free (0800 prefix). Additional billing may occur for services provided by third-party Leistungserbringer (service providers) that are mediated through the call center.

Pricing tiers

Distribution channels1 record

Marketing channels1 record

Core offering

MNZ operates official 24/7 medical emergency call centers for the cantonal medical associations of Basel-Stadt, Basel-Landschaft, Aargau, and Zug. Qualified nursing professionals deliver round-the-clock medical advice, triage, and mediation to appropriate care levels or emergency services (ambulance 144, police 117, fire 118, poison control 145, air rescue Rega 1414). The foundation additionally offers emergency communication devices (Notrufgeräte) and advance healthcare directive management (Patientenverfügung).

Product overview

MNZ operates as a unified emergency call center service consisting of a single core product—the 24-hour medical emergency call center for four Swiss cantons (Basel-Stadt, Basel-Landschaft, Aargau, and Zug)—supplemented by two supplementary services: emergency devices (Notrufgeräte) for personal safety and advance healthcare directive management (Patientenverfügung). The organization functions as a foundation structure rather than a software platform, with all services routed through phone-based emergency numbers managed by trained nursing professionals.

Differentiator

Problem solved

Functional benefit

Segments1 record

Ideal customer profiles1 record

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Direct peers

• Medi24: Medi24 operates a 24/7 medical telephone hotline in Switzerland providing triage and advice services staffed by medical professionals. It is one of the most direct comparables to MNZ's core call center offering.
• santé24: santé24 is SWICA's telemedicine and health advice hotline offering 24/7 medical consultation by phone and digital channels. It competes with MNZ for after-hours medical advice demand in the Swiss German-speaking market.
• Medgate: Medgate is a leading Swiss telemedicine provider operating 24/7 medical advice and triage services by phone and app. It directly competes with MNZ for non-emergency medical consultations and offers digital-first delivery that MNZ lacks.
• Ärztefon Aargau: Ärztefon Aargau is a regional medical emergency hotline for Canton Aargau. Although MNZ also serves Aargau, the historical and parallel physician-on-call structure illustrates how cantonal medical hotline services are organized in Switzerland.

Others

• Rega (Swiss Air-Rescue): Rega operates the Swiss air-rescue and emergency medical coordination hotline (1414). While not a direct competitor, MNZ dispatches to Rega, and Rega's medical advice line overlaps partially with MNZ's triage function for serious cases.
• Sanität Basel (Emergency Medical Services 144): Basel-region ambulance and EMS operator (144). MNZ dispatches to Sanität Basel for life-threatening cases, making them complementary providers rather than competitors, but the relationship represents a comparable emergency-services operational model.
• Tox Info Suisse (Poison Control 145): Tox Info Suisse operates Switzerland's national poison emergency hotline (145). It is an adjacent emergency medical contact center that MNZ dispatches callers to, with comparable infrastructure and clinical staffing requirements.

Emerging players

• Klinik Hirslanden / Swiss Medical Network Hotline: Private Swiss hospital groups have begun operating their own medical advice hotlines for affiliated patients. These represent an emerging private-sector parallel to MNZ's nonprofit emergency hotline model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/stiftung-medizinische-notrufzentrale-mnz

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MNZ