PRO REPAIR

What PRO REPAIR does

PRO REPAIR GmbH is a German mobile-device repair and service provider founded in 2003 and headquartered in Oberkrämer, near Berlin. The company operates a dual delivery model: a SEND IN mail-in service routed through a centralized workshop, and REPAIR-POINT on-site express repair staffed by PRO REPAIR-trained technicians at partner retail locations. With approximately 70–80 employees, ~700 repair acceptance points, ~20 dedicated Repair-Points, and ~250 retail trade partners, it processes roughly 150,000 repair orders per year and has completed over 2 million repairs cumulatively.

The core technology platform is RIAS (Reparatur-Informations- und Auftrags-System), a proprietary web-based repair order management portal with partner and customer front-ends, integrated logistics (automatic shipping label generation and address routing), and 24/7 status tracking. RIAS is hosted on 1&1 IONOS and Open Telekom Cloud infrastructure. Authorized partnerships with Apple and Samsung grant access to original parts and OEM tooling, including Samsung Galaxy Z foldable screen-protector replacement. Other offerings include the Erste-Hilfe-Kit physical diagnostic toolkit for partner staff and a dedicated customer portal.

The business model is a hybrid B2B/B2C transaction-fee structure. B2B revenue comes from service agreements with retail anchors (freenet Shop GmbH with 550+ shops since 2016; expert SE with 60+ markets since 2020) plus direct WERTGARANTIE insurance-claim processing. D2C revenue comes from online repair ordering via prorepair24.com, with repair prices ranging from EUR 56.50 (foldable film replacement) to EUR 199+ (iPhone original displays), a EUR 19.95 diagnostic fee (refunded upon repair), free two-way shipping, and a 12-month warranty. Since January 2016 PRO REPAIR has operated as a wholly-owned subsidiary of WERTGARANTIE Group (Hannover), with all activity confined to Germany.

Name

PRO REPAIR

Legal name

PRO REPAIR GmbH

Website

https://prorepair24.de

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

PRO REPAIR GmbH is a German mobile-device repair specialist, wholly-owned by WERTGARANTIE Group since 2016, operating ~700 acceptance points, ~20 on-site Repair-Points, and a proprietary RIAS portal that delivers mail-in and on-site repair services to retail partners (freenet, expert) and direct consumers across Germany.

Ownership category

akta.pro rank

Product category

Smartphone and Mobile Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

akta.pro secondary industry

Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)

Keywords

• Smartphone repair services
• Mobile device repair
• Warranty claim processing
• Mail-in repair service
• Authorized service partner

Headquarters

HQ city

Marwitz

HQ country

Germany

HQ region

Europe

Offices15 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Smartphone Repair Services: Transaction-based repair services for smartphones and tablets. Customers pay per repair based on device type and damage. Includes free diagnostic estimate for 19.95 EUR (refunded upon repair order).
2. WERTGARANTIE Insurance Claim Processing: As authorized WERTGARANTIE service partner, processes insurance claims for covered devices. Direct billing with insurance company, no customer copay in most cases.
3. B2B Partner Services: Service agreements with retail partners (freenet, expert) for repair processing at partner locations. Partners pay for repair services provided to their customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

PRO REPAIR is a German smartphone and tablet repair service provider operating since 2003, offering two main delivery models: the SEND IN Solution (mail-in repair via a central workshop in Oberkrämer) and the REPAIR-POINT Solution (on-site express repairs at partner retail locations). The company serves B2B partners such as freenet (550+ shops) and expert SE (60+ markets), processes WERTGARANTIE insurance claims directly, and accepts direct consumer repair orders through its online portal with free shipping and a 12-month warranty.

Product overview

PRO REPAIR operates as a repair and service provider for mobile telecommunication products, functioning as a unified platform with two primary service delivery models: the SEND IN Solution (mail-in repair via central workshop in Oberkrämer) and the REPAIR-POINT Solution (on-site express repairs at ~20 locations nationwide). The RIAS portal serves as the core platform connecting all stakeholders—partners and customers—enabling repair order management, status tracking, and integrated logistics. This is complemented by the Customer Portal (24/7 repair status access) and Partner Portal (order management and logistics integration). Additional offerings include the Erste-Hilfe-Kit (First Aid Kit) for on-site diagnostics, WERTGARANTIE-Reparatur (direct insurance claim processing), and paid repairs for out-of-warranty devices. The company also provides specialized Samsung Galaxy Z foldable screen protector replacement as an authorized Samsung partner. With ~700 repair acceptance points and ~20 Repair-Points, the company serves both B2B partners (freenet, expert) and direct consumers.

Differentiator

Problem solved

Functional benefit

Products and services

• SEND IN Solution (Mail-In Repair) Mail-in repair service in which partner retail customers initiate repairs at the Point of Sale through the RIAS portal. Integrated logistics generates shipping labels and routes devices to the central Oberkrämer workshop, where repairs are completed and returned to the desired address.
• REPAIR-POINT Solution (On-Site Express Repair) On-site express repair service placing PRO REPAIR-trained technicians at partner retail locations to perform repairs directly at the Point of Sale, with potential for completion within one hour. Repair status is tracked through the RIAS portal.
• Smartphone Repair (Direct Consumer) Professional repair service for smartphones and tablets of major manufacturers including Apple, Samsung, Google, Huawei, and Xiaomi. Covers display, battery, water damage, camera, speaker, microphone, charging port, and software defects. Includes free shipping, transparent cost estimates, and a 12-month warranty.
• WERTGARANTIE Insurance Repair Direct insurance claim processing for WERTGARANTIE-insured devices. PRO REPAIR handles the complete process including device inspection, repair, and direct billing with WERTGARANTIE, with no out-of-pocket cost to the customer in most cases.
• Paid Repair (Out-of-Warranty) Out-of-warranty repair service for devices not covered by insurance. Includes a binding cost estimate (€19.95, credited toward repair), transparent pricing, choice of original or high-quality alternative parts, and a 12-month warranty.
• Samsung Galaxy Z Foldable Screen Protector Replacement Authorized Samsung service for replacing the protective film on Samsung Galaxy Z Fold and Flip devices using Samsung's special tooling and technique, covered at no cost under Samsung's two-year product warranty.

Quantifiable outcome

• Over 2 million successfully repaired devices
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

Five partnerships are on record, tiered major and core.

• expert SEmajorChannel Partner/ Reseller/ Distributor · 1 January 2020In 2020, the foundation for a partnership between expert SE and PRO REPAIR GmbH was laid. As an experienced service and repair provider for smartphones, PRO REPAIR develops individual service concepts with interested expert partners and implements them in practice. Whether send-in model or 'Instant Repair Service' - in over 60 connected expert markets, they create a special customer experience together with expert customer service.
• WERTGARANTIE GroupcoreStrategic or Co-development Partner · 1 January 2016Since January 2016, PRO REPAIR belongs to the WERTGARANTIE Group based in Hannover. WERTGARANTIE is the No. 1 trade partner for warranty and insurance services for household and consumer electronics, bicycles, e-bikes, e-scooters, Smart Home systems, hearing aids, and house pipes since 1963. PRO REPAIR serves as the reliable repair service provider and technical expert for mobile devices within the corporate group.
• freenet Shop GmbHcoreChannel Partner/ Reseller/ Distributor · 1 January 2016With over 550 shops, freenet Shop GmbH is the largest partner of PRO REPAIR GmbH. Using an individual concept, PRO REPAIR serves as exclusive repair service provider for professional, reliable, and customer-oriented service processing in damage cases. Whether warranty case, insurance damage, or paid repair - through the innovative logistics system, all repair processes can be handled directly at the point of sale.
• SamsungmajorTechnology or IntegrationSamsung partnership includes authorized repair services with access to original parts and Samsung repair equipment. PRO REPAIR is authorized to perform Samsung Galaxy Z foldable screen protector replacements using Samsung's proprietary technique and equipment.
• ApplemajorTechnology or IntegrationApple authorized repair partner with service and cooperation agreements enabling repairs with original parts and access to Apple's repair equipment and standards.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• Facebookfacebook.com/prorepair24
• Instagraminstagram.com/pro.repair.24

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PRO REPAIR