Miss Utility
- Company typePrivate
- Founded1994
- HeadquartersHanover, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Miss Utility firmographics
Firmographics- Name
- Miss Utility
- Legal name
- One Call Concepts, Inc.
- Website
- https://missutility.net
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Miss Utility industry classification
Industry- Product category
- Underground Utility Notification Services
- SIC
- Services-Facilities Support Management Services (8744), Transportation Services (4700)
- akta.pro primary industry
- Routine Patrol, Incident Support & Maintenance-of-Traffic (MOT) for O&M Activities (TLAJAAAJ)
Keywords
Where Miss Utility is headquartered
LocationHeadquarters
- HQ city
- Hanover
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Miss Utility business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Operations, Personnel, Marketing or Sales, Others
Revenue model
- Utility Member Funding: Miss Utility is funded by utility owner members (member utilities) who use the notification center services. The service is provided free of charge to excavators and homeowners as a public safety initiative.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Miss Utility product offering
Product offeringCore offering
Miss Utility operates the legally designated one-call notification center for Western Shore Maryland and Washington, D.C., processing underground utility locate requests submitted by professional excavators and homeowners through the ITIC web-based ticketing platform. The service notifies member utility owner companies so they can mark underground facilities before excavation or demolition work begins, preventing damage to gas, electric, water, and telecommunications infrastructure in compliance with Maryland Title XII, D.C. Title 34, and Delaware Title 26.
Product overview
Miss Utility offers a unified platform of one-call notification services for underground utility damage prevention. The core product is the ITIC (Internet Ticketing) system, which provides web-based ticket submission for locate requests. The portfolio includes ITIC Lite for homeowners, ITIC Pro for industry professionals, and ITICnxt as the newer innovative version. Supporting products include Search & Status for ticket lookup and Ticket Check for utility operators to report locate statuses. The company operates as the approved one-call notification center for Western Shore Maryland, Washington D.C., and Delmarva 811 for Eastern Shore Maryland and Delaware.
Differentiator
Problem solved
Functional benefit
Products and services
- ITIC (Internet Ticketing)
Companies that use Miss Utility
Customer profileSegments3 records
Ideal customer profiles3 records
Miss Utility technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
Miss Utility partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- One Call Concepts, Inc.coreMiss Utility is operated by One Call Concepts, Inc. The company operates the approved one-call notification centers for Western Shore Maryland, Washington D.C., and partners with Delmarva 811 for Eastern Shore Maryland and Delaware.
Scale indicators1 record
Recent moves6 records
Expansion highlights4 records
Miss Utility competitors and assessment
Company assessmentDirect peers
- UDig NY: New York's designated one-call notification center serving excavators and homeowners across the state with similar locate request submission and ticket management functionality under the same 811 mandate.
- Texas 811: Texas's designated one-call notification center serving the largest excavation market in the US with the same regulatory model, member-funded structure, and ticketing functionality.
- Georgia 811: Georgia's designated one-call center providing 811 notification services for excavation safety across the state with similar utility locate request functionality and member-funded subscription model.
- Delmarva 811: Sister operation handling Eastern Shore Maryland and Delaware using the same ITIC platform under One Call Concepts. Provides identical 811 notification services in adjacent jurisdictions under the same parent operating company.
- Sunshine 811: Florida's one-call notification center with the same regulatory mandate and 811 branding convention, serving excavators with locate request services statewide under Florida statute.
- North Carolina 811: North Carolina's one-call center providing identical 811 services with similar regulatory mandate, excavator/homeowner ticketing, and utility member notification workflows across NC.
- Pennsylvania One Call System: Pennsylvania's legally designated one-call center, providing identical 811 notification services to excavators, homeowners, and utility members throughout Pennsylvania with comparable regulatory framework.
- Virginia 811: Virginia's designated one-call notification center, sharing the 'Miss Utility' branding heritage and providing the same regulatory 811 notification service for excavators across the Commonwealth of Virginia.
Broad incumbents
- PelicanCorp: Global software provider that builds ticket management and notification solutions for one-call centers worldwide; serves the same customer type (one-call centers) as a broader incumbent technology vendor.
Emerging players
- GPRS (Ground Penetrating Radar Systems): Leading private utility locating services company in the US using ground penetrating radar and other technologies; adjacent to but not identical with the public notification center model - represents an alternative path for excavation safety that could partially bypass centralized notification.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Miss Utility social profiles
Digital presenceMiss Utility financial estimates
Financial estimateRevenue estimate
Valuation estimate
Miss Utility leadership team
Management profileNumber of profiles
Miss Utility subsidiaries and ownership
Company hierarchySubsidiaries1 record
Miss Utility funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Miss Utility M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Miss Utility
What does Miss Utility do?
Miss Utility operates the legally designated one-call notification center for Western Shore Maryland and Washington, D.C., processing underground utility locate requests submitted by professional excavators and homeowners through the ITIC web-based ticketing platform. The service notifies member utility owner companies so they can mark underground facilities before excavation or demolition work begins, preventing damage to gas, electric, water, and telecommunications infrastructure in compliance with Maryland Title XII, D.C. Title 34, and Delaware Title 26.
Is Miss Utility a public or private company?
Miss Utility is a private company. It is classified as corporate owned and is currently operating.
When was Miss Utility founded?
Miss Utility was founded in 1994. It employs 1 to 10 people.
Where is Miss Utility based?
Miss Utility is headquartered in Hanover, United States, in the North America region.
How does Miss Utility make money?
One revenue line is on record: utility Member Funding.
Who are Miss Utility's main competitors?
Direct peers on record are UDig NY, Texas 811, Georgia 811, Delmarva 811, Sunshine 811, North Carolina 811, Pennsylvania One Call System and Virginia 811. PelicanCorp is listed as a broad incumbent. GPRS (Ground Penetrating Radar Systems) is listed as an emerging player.
Does Miss Utility have an API?
No public API is recorded for Miss Utility.
What industry is Miss Utility in?
Miss Utility's product category is Underground Utility Notification Services. Its primary akta.pro industry code is TLAJAAAJ, Routine Patrol, Incident Support & Maintenance-of-Traffic (MOT) for O&M Activities. Its SIC code is 8744.