Virginia 811
Virginia 811 is a non-profit, state-mandated one-call notification center coordinating underground utility locate requests across Virginia between homeowners, professional excavators, and member utility operators via its Exactix platform, funded through utility membership assessments.
- Company typePrivate
- Founded2007
- HeadquartersRoanoke, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What Virginia 811 does
Virginia 811 is the designated one-call notification center for the Commonwealth of Virginia, mandated by state law to coordinate underground utility locate requests before any excavation work. Founded in 2007 (per primary company records) and headquartered in Roanoke, Virginia, the non-profit organization operates the Exactix web-based ticket entry platform that allows professional excavators, contractors, and homeowners to submit locate requests, which are then routed to member utility operators (gas, electric, water, telecom, and cable) who mark buried facilities before digging begins. The organization also operates a Positive Response System for utility feedback, a Ticket Search tool, an Underline Quest educational app, Web Ticket Entry (WTE) training for high-volume professional users, Local Damage Prevention Committee (LDPC) meetings across regions, and the recently launched Dig Smart Mobile Learning Center for K-12 community outreach.
Virginia 811 is funded primarily through membership assessments paid by utility operators that operate underground facilities in Virginia, while the core locate request service is provided free of charge to all users including homeowners and professional excavators. The organization employs 51-100 staff and serves the entire Commonwealth, with revenue mechanics functioning as a member-funded non-profit model rather than a commercial subscription business. Recent strategic initiatives include the creation of two BEAD-funded Broadband Support Specialist positions in partnership with the Virginia Department of Housing and Community Development to coordinate rural broadband infrastructure expansion, and the 2026 launch of the Dig Smart Mobile Learning Center partially funded by Columbia Gas of Virginia.
The organization holds a statutory monopoly within Virginia as the sole 811 notification center, with all excavation activity legally required to route through its notification system. Its technology stack centers on Exactix as the core platform, supplemented by training, education, and outreach products. Leadership includes President and CEO Scott Crawford and Manager of Public Awareness and Training Frank Giannini, with the Broadband Support team staffed by Anita Scott and Roy Lax. No external investors, parent companies, or acquisition activity are associated with the organization.
Virginia 811 firmographics
Firmographics- Name
- Virginia 811
- Legal name
- Virginia 811
- Website
- https://va811.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Virginia 811 is a non-profit, state-mandated one-call notification center coordinating underground utility locate requests across Virginia between homeowners, professional excavators, and member utility operators via its Exactix platform, funded through utility membership assessments.
- Ownership category
- akta.pro rank
Virginia 811 industry classification
Industry- Product category
- Underground Utility Damage Prevention Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Emergency, After-Hours & Hotline Contact Centers (BPAAAAAK)
- akta.pro secondary industry
- Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)
Keywords
Where Virginia 811 is headquartered
LocationHeadquarters
- HQ city
- Roanoke
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Virginia 811 business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Member Utility Assessments: Virginia 811 is funded through membership fees assessed to utility companies that operate underground facilities in Virginia. Member utilities pay into the system to participate in the one-call notification process.
- Free Public Service: The core 811 service is provided free of charge to homeowners and professional excavators. This is a mandated public safety function.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free locate request service for all users |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Virginia 811 product offering
Product offeringCore offering
Virginia 811 operates the state-mandated one-call notification center for the Commonwealth of Virginia, coordinating underground utility locate requests between excavators/homeowners and member utility operators before any digging project. The Exactix web platform, 811 phone hotline, and Positive Response System form the core service, which is provided free of charge to end users and funded by membership assessments from gas, electric, water, telecom, and cable utilities.
Product overview
Virginia 811 operates as a utility notification service that connects excavators with utility operators before digging projects. The core product is the Exactix web-based ticket entry system for submitting locate requests, supported by the Positive Response System for utility operator feedback. The company offers training programs including Web Ticket Entry (WTE) Training and the recently launched Dig Smart Mobile Learning Center for public education. Additional offerings include the Underline Quest education app, Ticket Search functionality, Display Truck, and Broadband Support Specialists for rural broadband infrastructure projects. The portfolio is unified around damage prevention and safe excavation practices across Virginia.
Differentiator
Problem solved
Functional benefit
Brands
- Exactix: Web-based ticket entry system for professional excavators to submit locate requests
- Dig Smart Mobile Learning Center
- Underline Quest
- Virginia 811 Training
- Virginia 811 WTE Training
Products and services
- Exactix
Companies that use Virginia 811
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
Virginia 811 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Virginia 811 partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Columbia Gas of VirginiacoreColumbia Gas of Virginia is a partial funding partner for the Dig Smart Mobile Learning Center initiative. This mobile educational unit teaches children about safe digging practices and will travel to schools and community events across Virginia starting in 2026. The partnership demonstrates Columbia Gas's commitment to damage prevention and community safety education.
- Virginia Department of Housing and Community DevelopmentcoreVirginia 811 partnered with the Department of Housing and Community Development to support rural broadband expansion through the BEAD program. Two new Broadband Support Specialist positions were created to manage increased locate requests and improve coordination among telecommunications stakeholders during broadband infrastructure projects.
- S&N InfrastructureminorS&N Infrastructure sponsors and hosts LDPC (Local Damage Prevention Committee) meetings across Virginia regions, including Eastern VA Region 1 (Hampton) and Central VA Region 2 (Louisa). They provide catering sponsorship for industry stakeholder gatherings.
Scale indicators1 record
Recent moves5 records
Expansion highlights5 records
Virginia 811 competitors and assessment
Company assessmentDirect peers
- Dig Safely New York 811: New York State's 811 notification center coordinating utility locates and safe-digging education across a large and diverse utility footprint. Direct state-mandated peer with the same member-funded operating model.
- Sunshine 811: Florida's 811 one-call center providing utility locate request coordination, positive response, and damage-prevention outreach. Comparable member-funded, state-mandated one-call model serving a large excavator base.
- Georgia 811: Georgia's 811 one-call center coordinating underground utility locates through member utilities, web ticketing, and public education campaigns. Operates with the same damage-prevention mission, membership funding, and statutory requirement as Virginia 811.
- Utility Notification Center of Colorado (UNCC): Colorado's designated one-call notification center that receives and transmits locate requests to member utilities. Comparable state-by-state mandate, member assessment funding, and damage-prevention mission.
- Texas 811: Texas's designated one-call notification center serving a large and geographically diverse state with member utility assessments, web ticket entry, and excavator training programs. Comparable in mandate, operating model, and stakeholder mix to Virginia 811.
- MISS DIG 811: Michigan's designated one-call notification center providing the same 811 hotline, web ticket entry, and damage-prevention coordination model for Michigan excavators, homeowners, and member utilities. Functionally identical mission and operating model to Virginia 811.
- Ohio Utilities Protection Service (OUPS / O811): Ohio's nonprofit one-call notification service that processes locate requests and notifies member utilities, with training and public awareness programs. Direct operating-model peer to Virginia 811.
- Pennsylvania One Call System (PA 811): Pennsylvania's statewide one-call notification center that receives locate requests and notifies member utilities of pending excavation. Direct state-by-state equivalent of Virginia 811 with the same statutory mandate and member-funded model.
- North Carolina 811: North Carolina's statewide 811 notification center for damage prevention, coordinating locate requests among member utilities and offering training and public awareness. Closest geographic and operational peer to Virginia 811.
Broad incumbents
- Common Ground Alliance (CGA): National nonprofit association representing the entire damage-prevention industry, including all 811 centers, utilities, locators, and excavators. Sets national best practices and the DIRT report that benchmark Virginia 811's performance against peers.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Virginia 811 social profiles
Digital presenceVirginia 811 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Virginia 811 leadership team
Management profileNumber of profiles
Profiles4 records
Virginia 811 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Virginia 811 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Virginia 811
What does Virginia 811 do?
Virginia 811 operates the state-mandated one-call notification center for the Commonwealth of Virginia, coordinating underground utility locate requests between excavators/homeowners and member utility operators before any digging project. The Exactix web platform, 811 phone hotline, and Positive Response System form the core service, which is provided free of charge to end users and funded by membership assessments from gas, electric, water, telecom, and cable utilities.
Is Virginia 811 a public or private company?
Virginia 811 is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Virginia 811 founded?
Virginia 811 was founded in 2007. It employs 51 to 100 people.
Where is Virginia 811 based?
Virginia 811 is headquartered in Roanoke, United States, in the North America region.
How does Virginia 811 make money?
Two revenue lines are on record. Member Utility Assessments are the primary driver. The others are free Public Service.
Who are Virginia 811's main competitors?
Direct peers on record are Dig Safely New York 811, Sunshine 811, Georgia 811, Utility Notification Center of Colorado (UNCC), Texas 811, MISS DIG 811, Ohio Utilities Protection Service (OUPS / O811), Pennsylvania One Call System (PA 811) and North Carolina 811. Common Ground Alliance (CGA) is listed as a broad incumbent.
Does Virginia 811 have an API?
No public API is recorded for Virginia 811.
What industry is Virginia 811 in?
Virginia 811's product category is Underground Utility Damage Prevention Services. Its primary akta.pro industry code is BPAAAAAK, Emergency, After-Hours & Hotline Contact Centers, with a secondary code of HLAFANAK, Dispatch, Communications & Medical Control Centers (PSAP/ECC). Its NAICS code is 56142 and its SIC code is 4813.