What PSL does

PSL (株式会社フェニックスシステム研究所, Phoenix Systems Laboratory) is a Miyazaki-headquartered Japanese software development company founded in April 1989 as the strategic core development entity of the E&M Group. The company operates as a 169-person standalone subsidiary of E&M Corporation (group-wide headcount 595 as of April 2026), delivering custom enterprise software, ICT systems integration, and IT services to large corporations in electronics manufacturing, residential construction, broadcasting and newspaper publishing, healthcare, electric power utilities, and government. PSL's technology stack spans enterprise applications, embedded systems, cloud platforms, mobile applications, and AI-enabled solutions, with specialized products including the you守り elderly monitoring and emergency notification system (registered trademark 2017), the Ciao Camera cloud AI camera, the e+macoco cloud IC-card authentication system, the CLIPMALL mobile content-delivery platform, and the ぴ～すけカード NFC disaster-victim tracking system.

PSL's business model is a hybrid of project-based custom software development, managed IT services, and a small set of recurring product and training revenue streams. Enterprise pricing is quote-based and relationship-driven, with engagements progressing from initial consultation through solution design, development, delivery, and post-delivery support via the Miyazaki Tachibori-dori contact center. Recurring revenue elements include the 2023-launched IT Human Resources Development Service (825,000 JPY per trainee for the 2.5-month new-hire course, offered in Miyazaki and Tokyo with remote participation) and product subscriptions tied to you守り and Ciao Camera. The company holds ISO/IEC 27001:2022 and JIS Q 27001:2023 certification, Privacy Mark (18820161), and a labor dispatch license, supporting government and regulated-industry contract eligibility. Distribution relies on direct enterprise sales, a 24/7 contact center, and intra-group delivery through sister companies including ACEL, PIEM, Casa Navi, and Synaptel Japan.

Name

PSL

Legal name

株式会社フェニックスシステム研究所

Website

https://psl-em.co.jp

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

101–250 employees

Short description

PSL (Phoenix Systems Laboratory) is a Miyazaki-based, E&M Group-affiliated Japanese software development and ICT services firm serving large enterprises and government across electronics, broadcasting, healthcare, power, and elderly care. It combines custom enterprise development, managed IT services, and niche products such as the you守り elderly monitoring system and an in-house IT training curriculum.

Ownership category

akta.pro rank

Product category

Custom Software Development and IT Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Robotic Process Automation (RPA) Platforms (HDAEAHAB)

Keywords

• Custom software development
• ICT systems integration
• Enterprise IT services
• System integration
• IT consulting services

Headquarters

HQ city

Miyazaki

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Development: Custom software development for enterprises, including system integration, consulting, and application development across various industries such as finance, power, healthcare, housing design, manufacturing, broadcasting, and government.
2. IT Services and Support: Call center services, technical support, cloud computing services, content production/translation services, software evaluation services, and electronic document management services.
3. ICT Solutions: Computer system and information communication technology integration solutions provided to enterprise clients.
4. IT Training Services: IT human resources development services including new employee training (2-month and 2.5-month courses), business skills education, and DX reskilling programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Phoenix Systems Laboratory (株式会社フェニックスシステム研究所), known as PSL, provides custom software development and ICT systems integration services primarily to enterprise clients. The company develops and sells proprietary software products including elderly monitoring systems, mobile commerce platforms, and IT training services, while also delivering tailored software solutions and technology integration under the E&M Group (イー・アンド・エム株式会社).

Product overview

PSL (株式会社フェニックスシステム研究所) is an E&M Group company providing comprehensive IT solutions as a platform-plus-services portfolio. The core offerings include security and monitoring solutions (you守り emergency notification, Ciao Camera cloud AI cameras, e+macoco IC card access control), business solutions (CLIPMALL content delivery, meeting room management), and ICT systems (public utility payment processing, cross-industry EDI). Supporting these are IT human resource development services offering programming training and DX reskilling courses. The company also develops newspaper publishing systems, healthcare information systems, and broadcast-related software. Products operate primarily in Japan serving local governments, elder care facilities, and enterprise clients.

Differentiator

Problem solved

Functional benefit

Products and services

• you-mamori (you守り) Elderly monitoring/watch-over system designed for welfare and care organizations, local governments, and families needing remote monitoring solutions for seniors.
• Ciao Camera Mobile commerce and marketing platform enabling businesses to deliver mobile-based promotional and transactional services to consumers.
• e+macoco IT training and skills development service aimed at upskilling professionals and corporate teams in information technology.
• CLIPMALL Online shopping / e-commerce mall platform offered by PSL for retail and small business merchants to build storefronts and sell online.
• Custom Software Development Services Tailored custom software design, development, and maintenance services delivered to enterprise clients across multiple industries.
• ICT Systems Integration Services End-to-end ICT systems integration covering planning, design, implementation, and operation of information systems for enterprise clients.

Quantifiable outcome

• First IT company in Miyazaki Prefecture to receive Kurumin (childcare support) certification
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered flagship, minor and core.

• 宮崎大学・共立ソリューションズ・日之影町（産学官連携協定）flagshipStrategic or Co-development Partner · 30 May 2025A four-party industry-government-academia partnership involving Miyazaki University, Kyoritsu Solutions, Hinokage Town, and E&M Group to solve local agricultural challenges through digital transformation. PSL's parent company E&M Co. is the core coordinating entity.
• 日南振徳高校（DXハイスクール）minorStrategic or Co-development Partner · 1 January 2025PSL collaborates with Nichinan Shintoku High School as a DX Hyoushin designated school, providing guidance on generative AI research and digital technology education to students.
• 宮崎県デジタル人財育成コンソーシアムcoreStrategic or Co-development Partner · 17 May 2023Founding member of the Miyazaki Prefecture Digital Human Resources Development Consortium, established to cultivate digital talent in the region. The consortium works on digital HR development initiatives including training programs and industry-academia collaboration.
• 大手電機メーカー リモートDXセンターminorChannel Partner/ Reseller/ Distributor · 1 April 2023PSL participates as the Miyazaki base for a major electronics manufacturer's Remote DX Center, contributing local software development talent to national-level DX projects.
• 宮崎県日之影町flagshipStrategic or Co-development Partner · 28 June 2019E&M Group signed a comprehensive cooperation agreement with Hinokage Town, Miyazaki Prefecture. The partnership involves collaboration on regional digitalization, open innovation platforms, agricultural DX, and community wellness initiatives. Joint activities include AI literacy training for town employees, health seminars, and the 'Open Innovation Co-Creation -Hinokage-' platform.
• 国立大学法人宮崎大学coreStrategic or Co-development Partner · 1 January 2015E&M Co. established a donated course at Miyazaki University Faculty of Engineering for research on piezoelectric sensor-based biometric information acquisition. Also participated in DX Hyoushin school programs and collaborated on the non-contact Doppler SAS detection device (Medical Valley 4th initiative).
• 宮崎公立大学coreStrategic or Co-development Partner · 1 January 2012Collaboration under Ministry of Internal Affairs and Communications SCOPE program for R&D of disaster response support systems. Miyazaki Public University served as research leader with PSL as joint researcher. The 'Regional Residents Organization Disaster Response Support System' (ぴ〜すけ) was developed through this partnership.
• 日本電気株式会社（NEC）minorStrategic or Co-development Partner · 1 January 2009Alliance partnership for manufacturing systems and public systems application development. NEC collaborates with PSL on various application development projects in the manufacturing and public sector domains.
• イー・アンド・エム株式会社（親会社）coreStrategic or Co-development Partner · 14 April 1989PSL was established in 1989 as the core software development company of the E&M Group, acting as the strategic central organization for the group's development operations. E&M Group companies include E&M Co., ACEL Co., PIEM Co., Casa Nawi Co., EuroAsia Trading Co., E&M Corporation S.R.L., and Synaptel Japan Co.

Scale indicators3 records

Recent moves14 records

Expansion highlights6 records

Broad incumbents

• NEC Corporation: NEC is a major Japanese IT and services conglomerate and an existing alliance partner of PSL for manufacturing and public-sector application development. Comparable as both partner and broad incumbent offering overlapping custom-software and government SI capabilities.
• ALSOK (Sohgo Security Services): ALSOK is a major Japanese security services company offering guarding, remote monitoring, and security system services. Comparable to PSL's monitoring/access-control product lines (you mamori, Ciao Camera, e+macoco) and contact-center operations, though at significantly larger scale with national infrastructure.
• SECOM: SECOM is Japan's largest security services provider, offering remote monitoring, access control, and security systems to enterprise and consumer customers. Comparable to PSL's security-oriented products (Ciao Camera cloud monitoring, e+macoco IC card access control, you mamori 24/7 monitoring) but operating at national scale.
• Internet Initiative Japan (IIJ): IIJ is a Japanese IT and network services company providing cloud, security, managed services, and system integration to enterprises. Comparable to PSL in offering enterprise IT and managed services, though IIJ's scale and network/cloud orientation differ from PSL's custom-development focus.
• NTT Data: NTT Data is Japan's largest IT services provider, offering systems integration, consulting, and managed services to government and large enterprises. Comparable to PSL in serving the same enterprise/government customer base with custom-software and SI capabilities, but at vastly greater scale.
• BIPROGY: BIPROGY (formerly Nihon Unisys) is a Japanese IT services incumbent providing system integration, software development, and outsourcing to financial, public, and manufacturing clients. Overlaps with PSL in custom enterprise development and SI delivery for Japanese enterprises and government.
• Otsuka Corporation: Otsuka Shokai is a Japanese IT services and distribution company providing software, hardware, support, and system integration to SMBs and enterprises. Comparable to PSL in delivering custom IT solutions and managed services to Japanese business customers, though at much larger scale and broader scope.
• TIS Inc. TIS is one of Japan's largest independent IT services groups offering custom system development, ERP/IT consulting, and managed services across financial, manufacturing, and public sectors. It is comparable to PSL as a domestic custom-software and systems-integration competitor operating at significantly larger scale with similar end-markets.

Direct peers

• Densan System Holdings: Densan System is a regional Japanese IT services firm headquartered in Niigata providing custom software development, SI, and IT services to local governments and enterprises. Closely comparable to PSL in operating model — regional-rooted custom-software and SI firm serving public-sector and enterprise clients across multiple industries.
• Cybozu: Cybozu develops kintone, Garoon, and other no-code/workflow platforms widely used in Japanese enterprises and local governments. PSL is an official Cybozu partner providing kintone implementation and DX training, making Cybozu a directly comparable workflow-platform counterpart with significant overlap in target customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PSL