South West Community Transport

What South West Community Transport does

South West Community Transport (SWCT) is a not-for-profit community transport organisation headquartered in Minto, New South Wales, that provides door-to-door transport services for elderly, disabled, and transport-disadvantaged individuals. Its service area spans six Local Government Areas across South West Sydney and the Southern Highlands. The organisation is a registered NDIS provider and receives Commonwealth Home Support Programme (CHSP) funding, with Transport for NSW also listed as a partner funding or coordination body. Service users are predominantly aged care and disability programme participants, and bookings are typically initiated through My Aged Care referrals, NDIS plan managers, or direct contact.

Name

South West Community Transport

Legal name

South West Community Transport

Website

https://swct.com.au

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

South West Community Transport is a not-for-profit organisation providing door-to-door community transport for elderly, disabled, and transport-disadvantaged individuals across six LGAs in South West Sydney and the Southern Highlands, funded through CHSP and NDIS.

Ownership category

akta.pro rank

Product category

Community Transport Services

NAICS

Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599), Services for the Elderly and Persons with Disabilities (62412)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Services-Social Services (8300)

akta.pro primary industry

Door-to-Door Senior Ride Services (Non-Medical) (HSABAOAB)

akta.pro secondary industries

Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF), Social, Community & Senior Center Outings Transport (HSABAOAG), Community & Senior Transportation Shuttles (Dial-a-Ride, Non-ADA) (TLAFAJAI), Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Community transport services
• Aged care transport
• NDIS transport provider
• Accessible vehicle hire
• Social outing transport

Headquarters

HQ city

Minto

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Commonwealth Home Support Programme (CHSP) Funding: SWCT receives government funding under the Commonwealth Home Support Programme, which provides support to older people needing assistance to remain independent in their homes and communities. This is a core funding stream for the not-for-profit organization.
2. NDIS Transport Services: SWCT provides transport services to eligible NDIS (National Disability Insurance Scheme) participants as a registered NDIS provider. NDIS pricing applies as per the NDIS website (ndistransport.com.au).
3. Fee-for-Service Transport: Transport fees are heavily subsidised and charged per KM, with an additional booking fee. Minimum $10.00 per trip, maximum $100.00 per trip (each way). Subsidised pricing for CHSP-funded clients.
4. Vehicle Hire Services: SWCT offers vehicle hire services to individuals and organizations. Vehicles available with or without a driver. Hire options include short-term and long-term/permanent arrangements with Service Agreements.
5. Donations and Bequests: SWCT is a registered charity accepting tax-deductible donations of $2 and over. Bequests in wills are also encouraged as a lasting legacy option.
6. Taxi Community Card Subsidy: For CHSP-funded clients, SWCT provides a Cab Charge Community Card subsidizing taxi fares. SWCT covers the first $18 of each trip, with clients paying the remaining balance.
7. Social Outings and Activities: SWCT charges fees for social outings including scenic drives, theatre trips, market visits, and overnight trips. Costs typically include transport plus entry fees for activities and meals.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

South West Community Transport is a not-for-profit organization that provides door-to-door accessible transport services for elderly residents, NDIS participants with disability, and transport-disadvantaged individuals across six local government areas in South West Sydney and the Southern Highlands. Its offerings span subsidised community transport to medical appointments, shopping, and social outings, plus a vehicle hire service with accessible fleet options. It is a registered NDIS provider and CHSP-funded organisation delivering services through paid staff and a volunteer driver program.

Product overview

South West Community Transport is a not-for-profit community transport organization providing a comprehensive suite of door-to-door transport services primarily for elderly and disabled residents in southwestern Sydney. The core offering consists of Transport Services, Vehicle Hire, Shopping Trips, and Social Outings, with specialized add-on services including NDIS Transport Services, Taxi Community Card subsidies, EMAA exercise classes, and small group public transport outings. The organization operates a diverse vehicle fleet and is funded under the Commonwealth Home Support Programme (CHSP) while also serving NDIS participants.

Differentiator

Problem solved

Functional benefit

Products and services

• Transport Services Door-to-door transportation services for medical appointments, shopping centres, social activities, and group transport for organisations including day care centres and support groups, available to elderly, NDIS, and transport-disadvantaged clients in six local government areas.
• Vehicle Hire Hire service offering a diverse fleet of vehicles including hybrid and petrol cars, Hyundai Staria, Kia Carnival, Toyota HiAce Van, Mercedes Sprinter, Mitsubishi Rosa Bus, Yutong 25-Seat Bus, and fully enclosed waterproof trailers, with wheelchair-accessible options available with or without a driver.
• Shopping Trips Fortnightly shopping bus services to local shopping centres providing approximately three hours for grocery shopping, bill payments, and social activities.
• Social Outings Weekly social activities including scenic drives, plays, musicals, formal gardens, history tours, animal parks, markets, cruises, races, and overnight trips, plus Friendly Foodie Fridays for local lunch outings, tailored to accessibility needs.
• NDIS Transport Services NDIS-funded transport services delivered to eligible National Disability Insurance Scheme participants under 65 with disability, with pricing aligned to the NDIS Pricing Arrangements.
• Taxi Community Card Subsidy Subsidy program providing CHSP-funded clients with a Cab Charge Community Card, where SWCT covers the first $18 of each taxi fare and the client pays the remainder.
• Exercise Classes for Seniors (EMAA) Easy Moves for Active Ageing (EMAA) exercise classes focused on strength, flexibility, and balance, including transport, class participation, and morning tea, at standard $12, NDIS $12, with some locations at $15.
• Donations and Bequests Program Tax-deductible donation and bequest program for individuals and supporters contributing to SWCT's community transport mission.

Quantifiable outcome

• Clients retain independence and remain active in the community longer than they otherwise could

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Transport for NSWcoreStrategic or Co-development PartnerTransport for NSW is a key supporter of SWCT, providing funding and coordination for community transport services in the South West Sydney region.
• NDIS (National Disability Insurance Scheme)coreStrategic or Co-development PartnerNDIS is the national scheme providing disability support to eligible Australians. SWCT is a registered NDIS provider offering transport services to NDIS participants.
• My Aged CarecoreStrategic or Co-development PartnerAustralian Government initiative that provides access to aged care services. SWCT receives referrals through My Aged Care for eligible clients over 65 (or 50+ for Aboriginal and Torres Strait Islanders).
• Department of HealthcoreStrategic or Co-development PartnerAustralian Government Department of Health provides policy oversight and funding for aged care programs including the Commonwealth Home Support Programme (CHSP).
• Commonwealth Home Support Programme (CHSP)coreStrategic or Co-development PartnerSWCT receives funding under CHSP, a consolidated government programme providing support to older people to remain independent in their homes and communities.
• 13cabsminorChannel Partner/ Reseller/ Distributor13cabs is a taxi service partner that works with SWCT's Taxi Community Card subsidy program for CHSP-funded clients.
• Accessible OptionsminorStrategic or Co-development PartnerAccessible Options provides support coordination services for NDIS participants, linked from SWCT's NDIS page for support coordination needs.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Australian Red Cross: National humanitarian organization providing community transport services for elderly and vulnerable populations across multiple states, funded through government programs and donations similar to SWCT's model.
• Wesley Mission: Large Australian charity offering community transport among a broader portfolio of aged care, disability, and social services; comparable in serving elderly and disadvantaged clients through subsidized programs.
• Anglicare: Major Australian community services provider offering aged care, disability support, and community transport under NDIS/CHSP funding — overlapping client base and government-program dependency with SWCT.
• Helping Hand Aged Care: South Australian aged care provider offering community transport among a broader residential and home-care portfolio — comparable in serving elderly clients through government-subsidized programs.
• St Vincent de Paul Society NSW: National charity providing community support including transport assistance to elderly and disadvantaged Australians; comparable mission, funding mix (government grants plus donations), and volunteer-driven operating model.
• Uniting (UnitingCare): Large NSW/ACT community services organization operating aged care, disability, and community transport services under NDIS/CHSP; comparable multi-service non-profit model competing for similar government funding.

Emerging players

• Uber: Global rideshare platform whose Uber Assist and wheelchair-accessible Uber WAV products increasingly serve ambulatory seniors and some disability clients, partially competing for the lighter-acuity end of SWCT's transport demand.

Direct peers

• 13cabs: Major Australian taxi network already partnering with SWCT via the Taxi Community Card subsidy program; provides on-demand passenger transport including wheelchair-accessible vehicles, competing for some of the same subsidized senior transport demand.
• Accessible Options: NSW-based NDIS support coordination provider partnered with SWCT; overlaps in serving NDIS participants and coordinates transport and care services within the same government-funded ecosystem.
• TransitCare NSW: NSW-based community transport organization providing accessible transport for seniors and people with disability under CHSP and NDIS, with a comparable fleet of wheelchair-accessible vehicles and volunteer-driver model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/SouthWestCommunityTransport
• LinkedInlinkedin.com/company/south-west-community-transport-swct

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about South West Community Transport