TransitCare

Name

TransitCare

Legal name

TransitCare

Website

https://transitcare.com.au

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Community Transport Services

NAICS

Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599), Services for the Elderly and Persons with Disabilities (624120)

SIC

Transportation Services (4700), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)

akta.pro primary industry

Door-to-Door Senior Ride Services (Non-Medical) (HSABAOAB)

akta.pro secondary industries

Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC), Caregiver/Family-Provided Transportation Coordination & Scheduling (HSABAOAI), Social, Community & Senior Center Outings Transport (HSABAOAG), Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF), Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Community transport services
• Aged care transport
• NDIS transport
• Door-to-door transport
• Accessible transport

Headquarters

HQ city

Loganlea

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government-funded Transport Services: Contract revenue from government programs including NDIS transport funding, My Aged Care (CHSP and Support at Home), Queensland Community Transport Program, and Council Cabs programs. Most clients receive government funding which covers a portion of costs with client contributions.
2. Self-funded Client Services: Direct payment from clients who do not qualify for government funding or live in areas without government-funded services. Tax-deductible donations also accepted.
3. Agency and Provider Contracts: Contracts with aged care residential providers and NDIS care agencies who pay TransitCare to transport their clients. Revenue based on service agreements with performance reporting.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

TransitCare provides door-to-door community transport services for older adults and people with disabilities across Queensland, taking clients from their home to medical appointments, shopping, social activities and back. Drivers meet clients at their front door, assist them into the vehicle, and escort them to their destination. The organisation also runs social activities and group excursions, Demand Responsive Transport (DRT), Council Cabs shared transport, and accessible tourism transport, with services funded through NDIS, My Aged Care (CHSP and Support at Home), Queensland Community Transport Program, and council partnerships.

Product overview

TransitCare is a not-for-profit community transport provider offering a unified suite of transport and social support services primarily for older people and people with disabilities in Queensland. The core offering is door-to-door community transport services, supplemented by social activities and events, accessible tourism transport, and agency/client services for aged care and NDIS providers. Services are funded through government programs (My Aged Care, NDIS, Queensland Community Transport Program) or self-funded by clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Transport Services Door-to-door community transport service taking clients from their home to medical appointments, shopping, social activities, and back home. Drivers meet clients at their front door, assist them into vehicles, and provide end-to-end support.
• Social Activities & Events Social outings and group activities including sightseeing, dining out, shopping, cultural experiences, craft, trivia, painting, singing, and exercise classes for clients in Townsville, Brisbane, Logan, and Gold Coast.
• Group Adventures Tailored transport and excursion services for retirement villages, aged care homes, and community clubs including Rotary, Probus, and Lions, designed for groups of up to 40 people.
• Accessible Tourism Transport Accessible transport for tourists and visitors with disability or mobility challenges, providing pickup/drop-off from cruise ships or hotels, wheelchair-accessible vehicles, and customised sightseeing itineraries in Cairns, Townsville, Brisbane, and Gold Coast.
• Agency Client Services Contracted transport and social support services delivered on behalf of aged care residential providers and NDIS care agencies, including driver recruitment, fleet resources, real-time scheduling, and detailed performance reporting.
• Social Circle Four-hour social sessions at TransitCare's Beenleigh venue featuring craft, painting, trivia, exercise classes, and themed activities, with door-to-door pickup, morning tea, and lunch included.
• Demand Responsive Transport (DRT) Flexible, shared, and pre-booked transport service connecting people to the public transport network, operated by TransitCare as service delivery partner for Translink in Logan and Tamborine Mountain areas.
• Council Cabs Shared, low-cost transport program delivered by TransitCare for Brisbane City Council and Logan City Council, offering affordable transport to essential services like grocery shopping, banking, and post offices.

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

13 partnerships are on record, tiered core and minor.

• AllintocoreStrategic or Co-development Partner · 4 December 2025New partnership creating more transport options for older people on the Gold Coast. Both organisations share commitment to helping older people stay connected, independent and supported through safe and reliable transport. Collaboration focused on creating more 'journeys that matter' for local communities.
• Beacon LightingminorOthers · 7 October 2025Supported TransitCare's new Parkinson fleet base through generous support. Their contribution helped 'light the way for the future' at the expanded operations facility.
• Cairns Regional CouncilcoreStrategic or Co-development Partner · 11 July 2025NAIDOC Week engagement and discussions about improving access to transport and support services in North Queensland. Part of broader First Nations community engagement strategy.
• TAIHS (Torres and Cape Hospital and Health Service)coreStrategic or Co-development Partner · 11 July 2025NAIDOC Week partnership engagement focused on improving access to transport and support services for First Nations communities in North Queensland.
• Wuchopperen Health ServicecoreStrategic or Co-development Partner · 11 July 2025NAIDOC Week partnership engagement with First Nations health service to improve culturally responsive transport services.
• BM Webb IndustriesminorOthers · 25 June 2025Brad Webb and BM Webb Industries provided the original site and helped establish the Townsville service locally, supporting the new branch office at Thuringowa Drive.
• Commonwealth Government (Department of Health and Aged Care)coreOthersPrimary government funder through My Aged Care, Commonwealth Home Support Program (CHSP), and Support at Home programs. Funds community transport services for eligible Australians.
• Queensland Government (Department of Families, Seniors, Disability Services and Child Safety)coreOthersGovernment funder of Queensland Community Transport Program and other state-based transport assistance programs.
• Logan City CouncilcoreStrategic or Co-development PartnerCouncil Cabs provider for Logan City Council. Partnership focused on transport equity across Logan. Mayor Ali Raven visited head office to discuss shared transport equity goals.
• Brisbane City CouncilcoreStrategic or Co-development PartnerTransitCare delivers Brisbane City Council's Council Cabs service on Brisbane's northside and southside. Affordable shared transport for eligible residents.
• TranslinkcoreStrategic or Co-development PartnerTransitCare is the service delivery partner for Demand Responsive Transport (DRT) services in Logan and Tamborine Mountain areas, working with Translink.
• NDIS (National Disability Insurance Scheme)coreOthersTransitCare is an accredited NDIS provider, delivering transport services to participants with permanent significant disabilities as funded within their NDIS plans.
• My Aged CarecoreOthersGovernment gateway for aged care services. TransitCare is an approved provider under My Aged Care, delivering CHSP and Support at Home transport services.

Scale indicators6 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• BlueCare (UnitingCare Queensland): Queensland-based community and aged care provider under UnitingCare that delivers transport, home care, and social support to older people and people with disability — directly overlapping TransitCare's core service lines, funding programs (NDIS, My Aged Care), and Queensland footprint.
• Feros Care: Australian aged and community care provider operating across NSW, QLD and VIC that delivers My Aged Care and NDIS-funded services including transport and social support; closely comparable business model and funding mix to TransitCare.
• mecwacare: Victorian not-for-profit aged care and community services organisation providing transport, social support and in-home care to seniors; same NFP/government-funded transport-for-elderly model as TransitCare, though primarily regional to Victoria.
• KinCare: National in-home care provider delivering government-funded aged care (CHSP/Home Care Packages) and disability support including transport assistance; directly comparable service mix, funding sources and senior/disability customer base to TransitCare.
• Silver Chain Group: Large Australian health and community care provider offering home-based health, aged care, and community transport services, primarily in Western Australia; comparable funding mix (HACC/My Aged Care/NDIS equivalents) and door-to-door service ethos to TransitCare.
• Anglicare Australia: National network of community service organisations providing aged care, disability support and community transport across Australia; comparable to TransitCare in offering government-funded, non-medical transport and social support services to seniors and people with disability.
• Bolton Clarke: One of Australia's largest NFP aged-care providers, offering home care, retirement living and community transport services across QLD and other states; direct overlap with TransitCare on Queensland community transport, NDIS and My Aged Care funded services.
• Uniting (Uniting NSW/ACT): Major Australian NFP delivering aged, disability and community services — including community transport and social support — funded through NDIS and Commonwealth aged-care programs; comparable mission, payer mix, and customer segments to TransitCare.

Broad incumbents

• 13CABS (Wheelchair Access taxis): Australia's largest taxi network operating accessible (wheelchair-equipped) vehicles for hire across major cities; competes with TransitCare on point-to-point accessible transport for seniors and people with disability, but is a broader commercial mobility incumbent rather than a community NFP.

Emerging players

• Uber Assist: Uber's accessibility-focused product offering on-demand rides with driver-assist features for seniors and riders with mobility needs; an emerging tech-enabled alternative to TransitCare's door-to-door service for self-funded and partially government-funded trips.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/transitcare.com.au
• LinkedInlinkedin.com/company/transitcare-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TransitCare