What Supervisor does

Supervisor A.E. is a Greek software integrator founded in 1988 and headquartered in Galatsi, Athens, that sells business management, accounting, payroll, and ERP software exclusively to the Greek SME market. The company's product portfolio centers on three product families — Epsilon Smart (a cloud-based subscription ERP suite available in Entry, Retail, Standard, and Advanced tiers with vertical specializations for hospitality, beauty, transport, and professional services), PYLON (a desktop commercial and ERP suite spanning Commercial, ERP, Retail Touch, CRM, Accounting, Hospitality, and HRM modules), and Epsilon Mobile (Sales Force Automation, mobile CRM, and warehouse management) — supplemented by the Extra and Hyper.Axion accounting/payroll suites for accounting firms, Epsilon Digital electronic invoicing, and a DigiNET hardware line of fiscal cash registers and Android POS terminals. All products are tightly integrated with Greek government regulatory platforms, including real-time A.A.Δ.E. myDATA electronic invoice transmission, bidirectional ERGANI II digital work-card synchronization, and e-forologia.gr tax/labor law lookups, with cloud services hosted on Microsoft Azure.

The business model is a hybrid of recurring software subscriptions (annual fees tiered by employee count and functionality, e.g., ERGANI Accounting Start €50-€250/year, ERGANI Accounting Advanced €120-€550/year, Epsilon Smart Retail €96/year, Epsilon Smart Advanced €180/year), annual telephone support contracts (€200-€250/year), hourly and packaged training/customization services (€60/hour), and one-time hardware sales (€282-€410 per unit). Go-to-market is direct sales from the Athens headquarters targeting Greek SMEs and accounting firms, supplemented by distribution leverage from being part of the Epsilon Net group (Epsilon Net entered Supervisor's share capital in 2014 and holds 50%+ of the Greek accounting-firm payroll market via Extra Payroll). Supervisor serves 1,400+ customers and supports over 2 million Greek employees through its embedded position in the Epsilon Net payroll ecosystem, with the founding CEO Giorgos Koutsanevakis (Γιώργος Κατσανεβάκης) leading the company since inception.

Name

Supervisor

Legal name

SUPERVISOR A.E.

Website

https://supervisor.gr

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Business Management Software (ERP, Accounting, Payroll)

NAICS

Business Support Services (5614)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

Keywords

• Greek SME business software
• ERP and accounting software
• Payroll and HRM solutions
• Hospitality POS systems
• Fiscal cash registers

Headquarters

HQ city

Galátsi

HQ country

Greece

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Software Subscriptions: Annual subscription fees for Epsilon Smart, Pylon, and other software products. Pricing tiers based on employee count, functionality level, and industry-specific modules.
2. Technical Support Contracts: Annual telephone and remote support services with tiered pricing (Start, Standard, Advanced). Minimum billing of 0.5 hours for remote and 2 hours for on-site services.
3. Training and Customization Services: Hourly billing and pre-purchased hour packages for software implementation, training, and customization services.
4. Hardware Sales: Sale of fiscal cash registers (DigiNET ASSO, DigiNET NEON PLUS) and terminals (DigiNET TELPO M1, M8) for retail and hospitality businesses.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Supervisor is a Greek software integrator that sells, customizes, and supports a portfolio of business management software — including the Epsilon Smart cloud ERP suite, the PYLON desktop ERP/commercial suite, payroll/HRM applications, accounting software for accounting firms, and hospitality POS — along with DigiNET fiscal cash registers and POS terminals. All offerings are localized for Greek tax (myDATA/AADE) and labor (ΕΡΓΑΝΗ) regulatory requirements and distributed exclusively to Greek SMEs and accounting firms.

Product overview

Supervisor is a comprehensive Software Integrator serving the Greek SME market with a multi-product portfolio. Its core offerings are organized into three main product families: (1) Epsilon Smart — a cloud-based subscription ERP suite (Entry, Retail, Standard, Advanced, Advanced Limited) with vertical specializations for beauty, transport, hospitality, architects, lawyers, doctors, and freelancers, plus ERGANI add-on modules for digital time-card compliance; (2) PYLON — a desktop ERP and commercial suite spanning PYLON Commercial (Start/Standard/Advanced), PYLON ERP, PYLON Retail Touch, PYLON CRM, PYLON Accounting, PYLON Hospitality, PYLON HRM, and specialized vertical modules (PYLON Services, PYLON Πρακτορεία); and (3) Epsilon Mobile — mobile SFA, CRM, and warehouse management solutions. Supporting products include Extra Λογιστική, Extra Μισθοδοσία, Tax System 5, Epsilon Cloud, Epsilon Cloud ΕΡΓΑΝΗ, Hyper.Axion Λογιστική, and Hyper.Axion Μισθοδοσία (accounting and payroll tools for accounting firms), plus Epsilon Digital (electronic invoicing). Hardware offerings comprise the DigiNET ASSO and DigiNET NEON PLUS fiscal cash registers and DigiNET TELPO M1 and TELPO M8 all-in-one POS terminals. All products are distributed exclusively in Greece.

Differentiator

Problem solved

Functional benefit

Products and services

• Epsilon Smart Cloud-based subscription ERP and business management suite for small-to-medium Greek enterprises covering invoicing, accounting, inventory, payroll, and HR, with vertical specializations (beauty, transport, hospitality, architects, lawyers, doctors) and tiered pricing (Entry, Retail, Standard, Advanced, Advanced Limited).
• Epsilon Smart ERGANI Advanced Subscription add-on module for Epsilon Smart providing digital time-card clock-in/out, real-time Π.Σ. ΕΡΓΑΝΗ synchronization, employer/employee alert system, automatic payroll calculation, and online communication with accountant payroll software, available in Accounting and Business editions each in Start and Advanced tiers.
• PYLON Desktop commercial and ERP application suite for small, medium, and large Greek enterprises, covering PYLON Commercial (Start, Standard, Advanced), PYLON ERP, PYLON Retail (Touch), PYLON CRM, PYLON Accounting (Revenues-Expenses, General Ledger, Accounting Management), and PYLON Hospitality.
• PYLON HRM / PYLON Μισθοδοσία Comprehensive HRM and payroll solution for Greek SMEs (up to 200 employees) covering payroll, HR, time attendance, employee self-service, business intelligence reporting, and industry-specific vertical modules, with a separate enterprise edition (PYLON Μισθοδοσία HRM) for corporate groups of 200+ employees.
• Epsilon HO.RE.CA Specialized POS, restaurant, and hospitality management solution with START, Standard, and Hospitality tiers covering touch-screen POS, table management, inventory, multi-branch, and accommodation management for small Greek hospitality businesses.
• Epsilon Mobile Mobile device solutions including Sales Force Automation (SFA), Mobile CRM dashboard, and Mobile Warehouse Management (WMA) for PYLON users.
• Epsilon Digital Enterprise electronic invoicing service with real-time Α.Α.Δ.Ε. transmission, digital fiscal marking, automated invoice management, SMS/Viber notifications, and B2G e-invoicing compliance.
• Extra Λογιστική (Extra Accounting) Accounting software for Greek accounting firms covering bookkeeping, K.F.A.S. compliance, automated invoice issuance, automatic balance sheet closing, electronic form submission, and intercompany transactions; holds over 50% market share among Greek accounting firms.
• Extra Μισθοδοσία (Extra Payroll) Payroll application for Greek accounting firms covering all employment categories, collective agreements, labor-law guidance, and automated filings to ΕΡΓΑΝΗ, IKA, OAED; holds over 50% market share among Greek accounting firms.
• Tax System 5 Tax return and fiscal form management application covering income tax, VAT, property values, and fiscal obligation calendar for Greek accountants and accounting firms.
• Epsilon Cloud Cloud-based client portal service for Greek accounting firms enabling clients to access financial data, transactions, installment obligations, payroll data, document library, and file exchange; hosted on Microsoft Azure.
• Epsilon Cloud ΕΡΓΑΝΗ Mobile application for ΕΡΓΑΝΗ submissions via Epsilon Cloud, enabling real-time schedule changes, overtime reports, and employee registration updates from smartphones.
• Hyper.Axion Λογιστική (Hyper.Axion Accounting) Premium accounting solution for demanding accountants and large accounting firms with financial reporting, cost accounting, ratio analysis, budgeting, and custom report designer.
• Hyper.Axion Μισθοδοσία (Hyper.Axion Payroll) Top-tier payroll application for organized accounting firms with comprehensive coverage of all employment types, reward management, and advanced HR tools.
• DigiNET ASSO Fiscal Cash Register Fiscal cash register (ΦΤΜ/ΑΔ) with 58mm thermal printer, 15,000-item capacity, Ethernet/Wi-Fi/USB/RS232 connectivity, compliant with Greek A.1021 regulations and A.A.Δ.Ε. synchronization.
• DigiNET NEON PLUS Fiscal Printer Fiscal thermal printer (ΦΤΜ/ΑΔ) with 150mm/s print speed, 15,000-item capacity, Wi-Fi connectivity, Power Bank support, and compliance with A.1021 Greek fiscal regulations.
• DigiNET TELPO M8 POS Terminal Android-based all-in-one POS terminal with 8-inch touch display, Quad-Core 2.0GHz processor, 4GB RAM/64GB storage, 58mm thermal printer, LTE/Wi-Fi/Bluetooth connectivity, and optional contactless card reader.
• DigiNET TELPO M1 Portable POS Terminal Android-based portable POS terminal with 6-inch touch display, 2GB RAM/16GB storage, 58mm thermal printer, optional 2D barcode scanner, and LTE/Wi-Fi/Bluetooth connectivity.
• Τηλεφωνική Υποστήριξη (Annual Phone Support) Annual telephone support service providing application usage guidance from certified consultants, up to 10 minutes per call, available Monday-Friday 09:00-17:00, with tiered offerings for Epsilon Smart (Standard, Advanced) and PYLON (Start, Standard, Advanced) users.
• Υπηρεσίες Εκπαίδευσης – Παραμετροποίησης (Training and Customization) Training and customization services for Epsilon Smart and PYLON, delivered remotely or on-site (within 25 km of headquarters), billed hourly or as pre-purchased hour packages.
• Custom Λύσεις (Custom Development) Custom software development services implemented by Supervisor's team to meet unique enterprise requirements, including specialized PYLON modules such as PYLON Services (workshop management, warranty tracking, periodic maintenance, work orders, spare parts) and PYLON Πρακτορεία (freight forwarding, consignment notes, third-party hauler management, vehicle expense tracking, driver management, COD handling).

Quantifiable outcome

• Support over 2,000,000 employees through Epsilon Net payroll systems (Epsilon Net's market position)
• +1 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Two partnerships are on record, tiered major and core.

• MicrosoftmajorTechnology or Integration · 1 January 2006Achieved Microsoft Gold Certified Partner status, demonstrating technical expertise and customer satisfaction in Microsoft technologies. Cloud services hosted on Microsoft Azure infrastructure.
• SingularcoreChannel Partner/ Reseller/ Distributor · 1 January 2000Became Business Partner and Support Center for Singular A.E. software, distributing and supporting Singular ERP and business solutions. Absorbed DataHouse (SBC) in 1999 to strengthen market position.

Scale indicators3 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• SAP Business One: Global midmarket ERP positioned against Supervisor's PYLON ERP and Epsilon Smart for Greek SMEs that outgrow entry-level local suites, often through Greek channel partners.
• Microsoft Dynamics 365 Business Central: Global midmarket ERP that competes with PYLON ERP for larger Greek enterprises and increasingly for SMEs via partners. Supervisor itself is a Microsoft Gold Certified Partner, illustrating the channel overlap.
• SoftOne Technologies (Entersoft / Soft1): Greek ERP and business software vendor serving SMEs and mid-market accounts; also part of the broader Epsilon Net group. Competes with Supervisor in commercial, accounting, and ERP modules for Greek SMB buyers.

Others

• Epsilon Net: Parent company and Greece's leading SME business-software provider (manages payroll for 2M+ employees). Acquired stake in Supervisor in 2014; shares substantial product, channel, and customer-base overlap making it the most strategically connected peer though not a direct competitor.
• Skroutz (Marketplace): Greek marketplace and price-comparison platform that Supervisor integrates with (built-in Skroutz Connectivity in Epsilon Smart Retail). An ecosystem participant rather than a competitor — important integration node for retail customers.

Direct peers

• Singular Logic (Singular A.E.): Supplier of Singular Enterprise ERP that Supervisor has historically been a Business Partner and Support Center for. Directly competes with Supervisor's PYLON ERP line for Greek SME and enterprise customers on commercial, retail, hospitality, and accounting suites.
• Galaxy SA (Galaxy Hellas): Greek business software vendor specializing in accounting, payroll, and commercial management for SMEs. Direct overlap with Supervisor's Extra Logistiki/Extra Payroll and PYLON Commercial lines for Greek accounting firms and small businesses.
• ALTUS A.E. Greek accounting, payroll, and ERP software vendor with strong accounting-firm penetration — same fundamental customer (Greek SMEs and accounting offices) and overlapping product surface in bookkeeping, payroll, and commercial management.

Emerging players

• SBEN (Epsilon Net subsidiary): Greek cloud-native SME software suite addressing invoicing, e-invoicing, and myDATA compliance. Competes with Epsilon Smart's lower-end tiers and PYLON Commercial on the small-business entry segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/supervisorsa
• Facebookfacebook.com/supervisorgr
• LinkedInlinkedin.com/company/supervisor-sa

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Supervisor