Pays-d'en-Haut Voluntary Mutual Aid

What Pays-d'en-Haut Voluntary Mutual Aid does

Entraide bénévole des Pays-d'en-Haut is a registered Canadian charitable non-profit (BN 135091866RR0001) founded in 1980 and headquartered at 1013 rue Valiquette in Sainte-Adèle, Quebec. The organization delivers volunteer-based home support services to seniors aged 60+ and individuals experiencing temporary or permanent loss of physical, psychological, or social autonomy across the 10 municipalities of the MRC des Pays-d'en-Haut (a 735 km² territory with 45,425 permanent residents and over 30,000 seasonal visitors). Its service portfolio is organized around five pillars: medical transport escort (48-hour advance booking), meals on wheels (Popote roulante, twice-weekly delivery, $9 suggested contribution per meal), wellness and friendship calls/visits, the ITMAV community-worker program for vulnerable seniors, and ancillary services including tax clinics, community meals, walking accompaniment, and form assistance.

The operating model is volunteer-driven: 15 permanent staff (executive director, department coordinators, community workers, cook, data entry) coordinate a network of approximately 245-277 trained volunteers who delivered 29,072 hours of service supporting 3,893 beneficiaries and 56,794 service interactions in the most recent reported year. The organization has no proprietary technology platform; service delivery relies on telephone, in-person home visits, a basic website, a Facebook page, and the Jebenevole.ca volunteer recruitment listing. Distribution is exclusively direct-to-beneficiary within the MRC catchment, with no commercial channels or geographic ambitions beyond it.

Revenue is generated entirely from charitable sources: individual donations (with tax receipts for gifts of $20+), In Memoriam giving, planned giving/bequests (including listed securities, RRSP/RRIF, and real estate), annual fundraising events (golf tournaments, benefit dinners, car washes, roadblock fundraisers), local business sponsorships, and government grants via the Quebec Ministry of Health and Social Services. The organization holds no funding rounds, has no institutional investors, and reports no public revenue figure. It is governed by a 9-member volunteer board of directors and is a member of multiple regional and provincial federations (FCABQ, RCABL, ROCL, PRASAB, MOCAS).

Name

Pays-d'en-Haut Voluntary Mutual Aid

Legal name

Entraide bénévole des Pays-d'en-Haut

Website

https://entraidebenevolepdh.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

1–10 employees

Short description

Entraide bénévole des Pays-d'en-Haut is a registered Canadian charity founded in 1980 that delivers volunteer-based home support services — medical transport, meals on wheels, wellness calls, and community outreach — to seniors and people with loss of autonomy across 10 municipalities in Quebec's MRC des Pays-d'en-Haut.

Ownership category

akta.pro rank

Product category

Senior Home Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYHLADAGAB

Companion Care & Social Support (non-clinical)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYHLADAGAA

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYHSABABAE

Eating & Feeding Assistance

Home & Personal Services/Elder Care & In-Home Care Services/Personal Care Assistance (ADLs)

Keywords

• Senior home support services
• Volunteer community services
• Meals on wheels delivery
• Medical transport escort
• Nonprofit social services

Headquarters

HQ city

Sainte-adèle

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and charitable contributions: The organization raises funds through general donations, In Memoriam donations, and planned giving (bequests/wills). As a registered charity, it issues tax receipts for donations of $20 and above.
2. Fundraising events: Revenue generated through annual benefit events including golf omniums, benefit dinners, roadblock fundraisers, car washes, and pasta meals.
3. Charitable bequests and planned giving: The organization accepts donations by will (testamentary bequests), including specific bequests, residual bequests, universal bequests, and conditional bequests. Also accepts donations of listed securities, RRSPs/RRIFs, and real estate.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Entraide bénévole des Pays-d'en-Haut delivers a suite of volunteer-coordinated home support services for seniors aged 60+ and individuals with temporary or permanent loss of physical, psychological, or social autonomy across the MRC des Pays-d'en-Haut in Quebec. Core services include medical transport escort, meals on wheels (popote roulante) home delivery, wellness calls and friendship visits, ITMAV community workers for vulnerable seniors, and supplementary support such as tax clinics, walking accompaniment, and form assistance.

Product overview

Entraide bénévole des Pays-d'en-Haut operates as a community-based organization offering a unified suite of volunteer and support services for seniors and individuals with temporary or permanent loss of autonomy in the MRC des Pays-d'en-Haut region of Quebec. The organization's core offering centers on five main service pillars: medical transport escort, meals on wheels (Popote roulante), wellness and friendship calls/visits, community workers for vulnerable seniors (ITMAV), and supplementary support services including tax clinics, community meals, and form assistance. All services are designed to support seniors' autonomy and enable them to remain in their homes.

Differentiator

Problem solved

Functional benefit

Products and services

• Accompagnement-transport médical (Medical Transport Escort) Volunteer-provided personalized escort service for individuals with loss of autonomy attending medical appointments, with a 48-hour advance notice requirement. Available to seniors and persons with reduced autonomy across the MRC des Pays-d'en-Haut.
• Popote roulante (Meals on Wheels) Home delivery of nutritious, balanced meals on Tuesdays and Thursdays, with a monthly menu offered to beneficiaries and a $9 contribution per complete meal requested. Designed to address malnutrition among elderly persons living at home.
• Appels de bienveillance et visites d'amitié (Wellness Calls and Friendship Visits) Wellness check telephone calls, virtual friendship calls (via FaceTime, Skype, Messenger) and in-person friendship visits delivered by trained volunteers to combat social isolation among vulnerable seniors.
• Services d'intervenants de milieu pour aînés vulnérables (ITMAV) Community outreach program in which trained workers identify at-risk seniors and direct them to appropriate community resources, follow up to ensure entitled benefits are received, and address elder mistreatment.
• Autres services (Supplementary Support Services) Additional support services including walking accompaniment, reception and referral, income-based tax clinics, billiards club, community meals, friendly health checks (blood pressure and glucose monitoring), clerical and IT support, and form assistance.

Quantifiable outcome

• 3,893 beneficiaries served in the last year
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

23 partnerships are on record, tiered core and minor.

• CISSS des LaurentidescoreStrategic or Co-development PartnerIntegrated Health and Social Services Centre of the Laurentians — the primary healthcare network partner that refers patients and coordinates care for seniors within the MRC des Pays-d'en-Haut.
• MRC des Pays-d'en-HautcoreStrategic or Co-development PartnerThe Regional County Municipality that is the organization's home territory. The MRC provides institutional support and the organization serves as a key community service provider for its 10 constituent municipalities.
• Santé et Services sociaux (Ministère)coreStrategic or Co-development PartnerThe Quebec Ministry of Health and Social Services is a key government partner providing funding and policy direction for community organizations serving seniors.
• Jebenevole.caminorChannel Partner/ Reseller/ DistributorOnline volunteer recruitment platform through which the organization publishes its volunteer opportunities to reach potential volunteers across Quebec.
• FCABQ (Fédération des centres d'action bénévole du Québec)coreStrategic or Co-development PartnerThe provincial federation of volunteer action centres in Quebec. The organization is an active member and participates in networking, advocacy, and knowledge-sharing at the provincial level. FCABQ's Director General attended the organization's 45th anniversary.
• Héma-QuébecminorStrategic or Co-development PartnerAnnual blood drive collaboration. The organization organizes blood drives in partnership with Héma-Québec at venues in the MRC des Pays-d'en-Haut.
• RCABL (Regroupement des centres d'action bénévole des Laurentides)coreStrategic or Co-development PartnerRegional grouping of volunteer action centres in the Laurentians region. The organization participates in this network for knowledge-sharing and regional coordination.
• ROCL (Regroupement des organismes communautaires des Laurentides)minorStrategic or Co-development PartnerRegional grouping of community organizations in the Laurentians. The organization participates as a member of this coalition.
• PRASAB (Regroupement des popotes roulantes)minorStrategic or Co-development PartnerProvincial grouping of meals-on-wheels (popote roulante) programs. The organization participates in this network for the popote roulante service.
• MOCAS (Mouvement des organismes communautaires autonomes et solidaires des Pays-d'en-Haut)minorStrategic or Co-development PartnerLocal movement of autonomous community organizations in MRC des Pays-d'en-Haut.
• REPAS (Regroupement des partenaires alimentaires solidaires)minorStrategic or Co-development PartnerFood security and solidarity partnership network active in the region.
• Table des aînés des Pays-d'en-HautcoreStrategic or Co-development PartnerSenior citizens' round table for the MRC. The organization participates in the management committee and contributes to regional planning for senior services.
• Entreprises RodrigueminorGTM or Marketing PartnerLocal business and employer that sponsors and supports the organization's fundraising events.
• Sommet Saint-SauveurminorGTM or Marketing PartnerLocal ski resort that sponsors and supports the organization's events.
• Restaurant Chez Milot (Sainte-Adèle)minorGTM or Marketing PartnerLocal restaurant that has organized annual golf omniums benefiting the organization. Donated $11,000 (2019), $10,000 (2018), and $7,300 (2017) through golf events.
• IGA Famille JasminminorGTM or Marketing PartnerLocal grocery store (IGA) that donated bar services at the 45th anniversary event.
• Caisse DesjardinsminorGTM or Marketing PartnerLocal credit union (Desjardins) that is listed as a partner/sponsor of the organization.
• Transports Luc BoulianneminorGTM or Marketing PartnerLocal transport company that organized a car wash benefit event in 2021, donating $10,000 to be shared between the organization and Garde-Manger des Pays-d'en-Haut.
• 10 Municipalities of MRC des Pays-d'en-HautcoreStrategic or Co-development PartnerAll 10 municipalities of the MRC are listed as partners: Estérel, Lac-des-Seize-Iles, Morin-Heights, Piedmont, Saint-Adolphe-d'Howard, Saint-Sauveur, Sainte-Adèle, Sainte-Anne-des-Lacs, Sainte-Marguerite-du-Lac-Masson, and Wentworth-Nord. The municipalities support the organization's activities and promote its services to residents.
• Sonia Bélanger, Députée de Prévost — Ministre déléguée à la Santé et aux AînésminorGTM or Marketing PartnerQuebec provincial elected official and Minister for Seniors who attended and delivered remarks at the organization's 45th anniversary event.
• France-Élaine Duranceau, Députée de Bertrand — Ministre responsable de l'HabitationminorGTM or Marketing PartnerQuebec provincial elected official listed as a partner, serving as Minister responsible for Housing.
• Agnès Grondin, Députée d'ArgenteuilminorGTM or Marketing PartnerQuebec provincial elected official listed as a partner.
• Marie-Hélène Gaudreau, Députée fédérale Laurentides-LabelleminorGTM or Marketing PartnerFederal elected official listed as a partner, representing the Laurentides-Labelle riding.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Centre d'action bénévole de Québec: Volunteer action centre in Quebec City delivering the same suite of home support services for seniors and persons in loss of autonomy (transport, popote roulante, friendly calls, accompaniment) under an identical FCABQ-affiliated charter model.
• Centre d'action bénévole des Laurentides: Sibling volunteer action centre operating under the same Regroupement des centres d'action bénévole des Laurentides (RCABL) network and serving an adjacent territory in the Laurentides. Same funding structure, same volunteer-driven service mix, and overlapping provincial federation memberships.
• Centre d'action bénévole de Montréal: Quebec volunteer action centre operating the same community-based model — mobilizing volunteers to deliver non-medical home support services (transport accompaniment, friendly visits, meals on wheels, referral) to seniors and persons with loss of autonomy in the greater Montreal area. Directly comparable in mission, funding model, and service portfolio.
• Centre d'action bénévole de Sherbrooke: Estrie-region volunteer action centre offering direct peers in the FCABQ network — same volunteer mobilization model, similar Quebec non-profit funding mix, and parallel service categories geared at seniors aging in place.

Broad incumbents

• Revera Inc. One of Canada's largest senior living and home health services operators, offering assisted living, retirement residences, and home care across multiple provinces. Provides a scaled commercial benchmark for senior-support service delivery in adjacent markets.
• Bayshore HealthCare: National Canadian home and community health services provider (nursing, personal care, therapy) operating in Quebec and across Canada. Comparable in the home-based support service category but at much larger scale and as a for-profit entity.
• Meals on Wheels Canada: National umbrella organization coordinating the popote roulante / meals-on-wheels program across Canada, of which Entraide bénévole des Pays-d'en-Haut is a local member through PRASAB. Operates at a national scale covering the same core meal-delivery service line.
• Sienna Senior Living: Major Canadian operator of retirement and long-term care residences (TSX: SIA). Adjacent rather than directly competitive with Pays-d'en-Haut, but a useful reference point for the broader Quebec and Canadian senior-services landscape.

Others

• CISSS des Laurentides: The regional Integrated Health and Social Services Centre that is Entraide bénévole's primary referral partner. Functions as an enabler/funder rather than a competitor, but is the institutional counterpart against which the community organization's reach and effectiveness is measured.
• L'Appui pour les proches aidants: Quebec-wide caregiver support organization funded by the Government of Quebec that complements Entraide bénévole's caregiver and vulnerable-senior programs (ITMAV). Not a direct competitor but a closely aligned ecosystem partner serving overlapping beneficiary populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/entraidebenevolepdh

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Pays-d'en-Haut Voluntary Mutual Aid