What RIZ does

RIZ AG is a privately held Swiss managed IT services provider headquartered in Wetzikon (Canton of Zurich) that delivers end-to-end IT outsourcing to Swiss municipalities (Behörden), social and care institutions (Soziale & Pflegeinstitutionen), and small and medium enterprises (KMU). Founded in 1996 as a regional IT center cooperation between the City of Wetzikon and public institutions, the firm was incorporated as an Aktiengesellschaft in 2008 and transitioned to full private ownership through a management buyout on October 1, 2022. RIZ AG operates a platform-plus-modules architecture: the easyCloud select / easyDesk core combines cloud-hosted virtual desktops, hosted server infrastructure, managed workplace, and Microsoft Teams-integrated Business VoIP, hosted entirely in Swiss data centers (Interxion Glattbrugg, classified as Swiss critical infrastructure). Modular add-ons include Modern Workplace 365, Managed Workplace, DaaS, WaaS, Managed Printing (Canon DX Edition), RIZ Failover (4G/LTE backup), and proprietary self-service tooling (Self Service Portal, RIZ Support App, RIZ Academy). The firm also offers SwissGPT, a Swiss-hosted generative AI platform, and AI-based cybersecurity monitoring, positioning Swiss data residency and ISO 27001 / ISO 9001 certifications as core differentiators for regulated public sector clients.

The business model is anchored in recurring managed services revenue billed monthly, supplemented by project-based professional services (IT-Consulting, digital transformation in partnership with Lumturo AG, IT-Security Health Check, cloud migration) and managed hardware contracts. RIZ AG goes to market primarily through a direct sales-led motion via account managers and inside sales, supported by a self-service portal, support hotline (Mon-Fri 07:00-19:00), ticket portal, and proprietary events (RIZ Circle, Open House). At ~50+ specialists the firm manages 4,400+ users and 2,700+ workplaces across multiple Swiss cantons and reports a 95% positive service feedback rate. Customer concentration is moderate, weighted toward municipal public-sector clients with smaller contributions from social institutions and SMEs. Geographic scope is limited to the German-speaking part of Switzerland (Zurich, Lucerne, Aargau, Bern), and revenue is not publicly disclosed, though headcount and managed-user benchmarks suggest low double-digit million CHF annual revenue.

Name

RIZ

Legal name

RIZ AG

Website

https://rizag.ch

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

RIZ AG is a privately held Swiss managed IT services provider headquartered in Wetzikon, delivering cloud, managed workplace, cybersecurity, and proprietary self-service tools to municipalities, social/care institutions, and SMEs across German-speaking Swiss cantons.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC)

akta.pro secondary industry

Hybrid & Multi-Cloud Orchestration (Private-Cloud-Centric) (HDABABAE)

Keywords

• Managed IT services
• Cloud computing services
• IT outsourcing
• Modern workplace solutions
• IT security services

Headquarters

HQ city

Wetzikon

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed services revenue including IT infrastructure management, cloud solutions, IT security, and modern workplace solutions. Billed monthly based on services consumed.
2. Managed Printing: Managed printing solutions including Canon DX Edition devices with service and maintenance bundled.
3. Professional Services: IT consulting, digital transformation, IT compliance, cloud migration, and implementation services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

RIZ AG delivers managed IT services for Swiss municipalities, social and care institutions, and SMEs. The core is easyCloud select, a modular cloud workspace that bundles hosted virtual servers, virtual desktops, Microsoft 365, business VoIP, and managed IT support delivered from two independent Swiss data centers. Around it sit add-on managed services such as Modern Workplace 365, Managed Workplace, DaaS, WaaS, Managed Printing, IT-Security, SwissGPT, RIZ Failover, the Self Service Portal, RIZ Support App, and RIZ Academy.

Product overview

RIZ AG is a Swiss IT service provider offering comprehensive managed IT services for municipalities (Behörden), social and care institutions, and SMEs. The portfolio is organized around a platform-plus-modules architecture centered on easyCloud select, a modular cloud workspace solution that includes easyDesk for virtual desktop and municipal administration needs. This core platform is complemented by Modern Workplace 365 (Microsoft 365 managed services), Managed Workplace, Desktop as a Service (DaaS), Workplace as a Service (WaaS), Managed Printing, and Business VoIP Telefonie (Teams-integrated virtual telephony). RIZ AG also offers proprietary self-service tools including the Self Service Portal (in-house development for user and IT administration), RIZ Support App (mobile app for support and knowledge access), and RIZ Academy (e-learning platform). Specialty offerings include SwissGPT (Swiss-hosted generative AI), IT-Security (AI-powered cybersecurity), IT-Security Health Check, RIZ Failover (4G/LTE backup connectivity), and hosted server/cloud infrastructure. Services span IT outsourcing, IT consulting, IT compliance, and digital transformation, all delivered with Swiss-hosted data centers.

Differentiator

Problem solved

Functional benefit

Brands

• easyCloud select: Modular cloud solution for modern workplaces, offering flexible and secure IT infrastructure for municipalities and businesses.
• RIZ Academy
• RIZ Support App
• SwissGPT
• easyDesk

Products and services

• easyCloud select Modular cloud workspace solution combining virtual desktop infrastructure, hosted servers, Microsoft 365-based collaboration, and managed IT services for municipalities, social/care institutions, and SMEs; delivered from two independent Swiss data centers with monthly billing.
• Modern Workplace 365 Comprehensive managed Microsoft 365 solution integrating productivity, collaboration (Teams, SharePoint, Exchange, OneDrive), and security as a managed service for Swiss organizations.
• Managed Workplace Modern cloud-based managed workplace environments with secure, locally hosted desktops and applications for organizations that need to keep sensitive data and business applications out of the public cloud.
• Managed Printing Managed print services covering Canon printers and multifunction devices with supplies, maintenance, and support bundled, aimed at reducing time, capital, and material costs.
• Desktop as a Service (DaaS) Cloud-based virtual desktop service delivering full Windows desktops hosted in Swiss data centers, accessible from any device and any location.
• Workplace as a Service (WaaS) Complete managed workplace bundle including hardware, software, and IT operations, offered with monthly billing based on actual usage for flexible capacity.
• Business VoIP Telefonie Virtual business telephony integrated with Microsoft Teams, delivering device-independent call handling and improved productivity for Swiss organizations.
• SwissGPT Swiss-hosted generative AI platform offering secure text generation, summarization, rewriting, document analysis and processing, and ideation, with all data processed in Swiss data centers.
• Hosted Server Virtual server hosting from the Swiss cloud, providing reliable infrastructure hosted in Swiss data centers with high availability and data residency guarantees.
• RIZ Failover 4G/LTE mobile internet backup solution that automatically switches to the Swiss mobile network during primary line failures; available as permanent or temporary deployment with speeds up to 300 Mbit/s.
• RIZ Support App Self-developed mobile app for iOS and Android providing device information, direct contact with RIZ Support, access to the RIZ knowledge base, current news, and important RIZ AG contacts.
• RIZ Academy Self-developed e-learning portal offering online courses in data privacy, electronic patient records (EPD), occupational safety, Microsoft Office, and Windows 10.
• Self Service Portal Self-developed customer portal enabling IT administrators to independently manage user provisioning, software assignments, password resets, exit management, internet filter configuration, remote access, printer assignments, email archives, and approval workflows for cost-relevant changes.
• IT-Security Managed cybersecurity services including AI-based real-time network traffic analysis and anomaly detection, two-factor authentication, network segmentation, antivirus, phishing detection, and NCSC membership to protect Swiss organizations from ransomware and cyber attacks.
• IT-Security Health Check Structured basic analysis of an organization's IT security posture, providing risk-level assessment and corresponding recommendations for holistic IT security improvement.
• IT-Outsourcing Comprehensive IT outsourcing covering operation of existing IT infrastructure, modern cloud solutions, and strategic consulting, including digital transformation managed IT services delivered together with strategic partner Lumturo AG.
• IT-Consulting Cloud consulting and migration services guiding Swiss organizations through their cloud transition journey and broader IT strategy.
• IT-Compliance Managed IT compliance services ensuring stable, standards-aligned operation of managed services and adherence to relevant Swiss and international regulatory requirements.

Quantifiable outcome

• 95% positive service feedback rate
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability6 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationKey technology partner providing Microsoft 365, Teams, and related Microsoft solutions integrated into RIZ AG's managed services offerings.
• Trend MicrocoreTechnology or IntegrationSecurity technology partner providing cybersecurity solutions integrated into RIZ AG's IT security offerings.
• CanoncoreTechnology or IntegrationPrinter and imaging solutions partner for Managed Printing services, including DX Edition devices.
• Lumturo AGcoreStrategic or Co-development PartnerStrategic partner for digital transformation and Managed IT services. Combined expertise enables RIZ AG to offer comprehensive digital transformation solutions.
• InterxioncoreTechnology or IntegrationColocation data center provider in Glattbrugg. RIZ AG moved from own data centers to Interxion's facility, which is considered critical infrastructure protected by the Swiss military.
• HIN (Health Info Net)minorStrategic or Co-development PartnerGuest speaker partner for RIZ Circle events on electronic patient records (EPD) and secure email communication for healthcare sector.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Swisscom (Enterprise): Switzerland's dominant telecom and a large provider of cloud, managed services, workplace, and security to enterprise and public sector. Competes with RIZ broadly while also being a connectivity partner.
• Bechtle AG: One of the largest IT service providers in the DACH region, offering managed services, cloud, and workplace solutions with strong Swiss presence. Competes with RIZ for larger Swiss municipal and enterprise contracts.
• Allgeier (Allgeier Public): DACH-headquartered IT services group with public-sector and managed services exposure. Comparable to RIZ in addressing public administration IT outsourcing in German-speaking markets.

Direct peers

• Boss Info AG: Swiss IT services and Microsoft-focused managed service provider for SMEs and healthcare/social institutions. Closely comparable to RIZ in vertical mix (including care sector) and Microsoft-centric stack.
• blueCare AG: Swiss IT services and managed workplace provider focused on SMEs with Microsoft-based stacks. Comparable to RIZ in SME segment focus and managed workplace portfolio.
• ITRIS Enterprise AG: Swiss IT managed services and Microsoft partner covering cloud, workplace, and security for SMEs and public organizations. Overlaps with RIZ's core managed services and Microsoft 365 offerings.
• Avectris AG: Swiss IT service provider focused on cloud, managed services, and business software for SMEs and public administration. Directly comparable to RIZ on customer segments and service portfolio.
• Netrics: Swiss managed IT services and cloud provider serving SMEs and public sector across Switzerland, with overlapping offerings in cloud hosting, workplace, and security. Comparable to RIZ in customer base and managed services model.

Regional players

• ABF Informatik AG: Swiss IT services and managed workplace provider serving SMEs, with overlap on Microsoft-based workplace and cloud services. Comparable in service portfolio, primarily operating in German-speaking Switzerland.

Others

• Lumturo AG: Swiss digital transformation partner explicitly partnered with RIZ for joint managed IT and transformation engagements. Adjacent/complementary rather than a direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/rizagwetzikon
• LinkedInlinkedin.com/company/riz-ag
• Instagraminstagram.com/rizagwetzikon
• Xx.com/RIZAG_ZH

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RIZ