What Teledialog does

Teledialog (legal entity TELE-dialog GmbH) is a German privately-held customer service company founded in 1991 and headquartered in Hannover. The company operates a tiered outsourced customer support model structured as three service levels: 1st Level (Cornerstone) for initial customer contact, ticket creation, and FAQs; 2nd Level (Competence Center) for technical troubleshooting with remote system access and 24/7 emergency dispatch; and 3rd Level (Center of Excellence) for specialized expert advisory in verticals including pharmaceuticals, housing, trades, insurance, and e-commerce. Approximately 750,000 tickets are processed annually and the company serves clients across multiple German industries.

The company's product portfolio spans managed customer service, administrative support services, LiveChat, and a 24/7 emergency service center. Its technology stack integrates directly into client SAP, CRM, ERP, and ticketing systems, with staff operating inside customer environments for ticket entry, diagnostics, spare parts ordering, and database maintenance. The company has layered AI capability onto this base via KI Roodi, an AI-powered phone assistant supporting 30+ languages and 100+ voices that creates tickets, forwards calls, and logs activity into customer systems; the product is explicitly GDPR and EU AI Act compliant and hosted in the EU.

Teledialog generates revenue through managed service contracts (typically quote-based across the three tiers), professional services (consultation, sales calls, digital reception, lead qualification, secretarial work), and a subscription SaaS product (KI Roodi, starting at €99/month). Go-to-market is sales-led via a toll-free 0800 number, an industry-segmented website, and direct outreach to German enterprises. The company is family-managed, with Rainer Weiß and Marius Trapp holding operational roles and Louis Leon Weiß as Prokurist; no external investors are disclosed.

Name

Teledialog

Legal name

TELE-dialog GmbH

Website

https://tele-dialog.de

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

Teledialog is a privately-held German customer service outsourcer founded in 1991, offering three-tier support (1st, 2nd, 3rd level) and an AI phone assistant (KI Roodi) to housing, trades, pharmaceutical, and e-commerce clients.

Ownership category

akta.pro rank

Product category

Customer Service Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Upsell/Cross-sell & Customer Expansion Calling (BPAAADAF)

Keywords

• Customer service outsourcing
• Managed call center
• AI phone assistant
• Help desk support
• Business process outsourcing

Headquarters

HQ city

Hanover

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Customer Service: Full-service customer support across three levels (1st, 2nd, 3rd level). The company handles tickets, technical support, and specialized consulting for clients across multiple industries. Services are provided 24/7 with flexible staffing arrangements.
2. AI Phone Assistant (Roodi): AI-powered telephone assistant product sold on a subscription basis. Priced from 99.00 euros per month. Includes ticket creation, call forwarding, and system integration.
3. Professional Services: Specialized administrative support services including consultation, sales conversations, digital reception, lead qualification, process-bound telephony, secretarial services, and appointment coordination.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

TELE-dialog GmbH delivers outsourced, multi-tier customer service (1st, 2nd, and 3rd level support) to businesses across housing, crafts/trades, pharmaceuticals, and online retail verticals, handling approximately 750,000 tickets annually with 24/7 availability. The company also sells KI Roodi, a proprietary AI-powered phone assistant that creates tickets, forwards calls, and logs interactions directly into client systems, priced from 99 EUR per month.

Product overview

TELE-dialog GmbH is a customer service provider offering a tiered support structure: 1st Level (Cornerstone) for initial customer contact and ticket creation, 2nd Level (Competence Center) for technical troubleshooting and emergency dispatch, and 3rd Level (Center of Excellence) for specialized expert support. Their AI product, KI Roodi, is an AI phone assistant that integrates with customer systems for ticket creation and call management. Additional services include 24/7 emergency call center, admin support, and LiveChat. The company serves industries including housing, trade, pharma, and e-commerce.

Differentiator

Problem solved

Functional benefit

Products and services

• 1st Level - Cornerstone Support First-level customer support service handling initial customer contacts including callbacks, damage reports, status inquiries, FAQs, document dispatch, new customer intake, and ticket creation for escalation to 2nd level. Designed for businesses across housing, trades, pharma, and e-commerce verticals.
• 2nd Level - Competence Center Technical support and problem resolution service handling 1st-level ticket finalization, technical error analysis, remote system access for troubleshooting, coordination of on-site appointments, user setup in specialist systems, LiveChat with human consultation, and 24/7 emergency service coordination.
• 3rd Level - Center of Excellence Expert specialist team providing deep technical support for complex cases across pharma, housing, insurance, trade, and e-commerce industries. Includes deeper diagnostics in SAP/CRM/ERP/ticket systems, spare parts ordering, interface and database maintenance, and admin support services.
• KI Roodi (AI Phone Assistant) AI-powered telephone assistant that creates tickets, forwards calls, and logs conversations directly into customer systems (SAP/CRM/ERP/ticketing). Supports over 30 languages and 100+ voice options. GDPR and EU AI Act compliant with EU-hosted infrastructure. Priced from 99.00 EUR/month as a subscription.
• 24/7 Emergency Service Center 24/7 emergency dispatch service for trades and housing management handling call intake, urgency categorization, contractor coordination, fleet management, route planning, and technician deployment timing control.
• Admin Support Services Flexible administrative support including invoice creation, shipment processing, tender management, room and hotel bookings, ticket/case/mail processing, and service report generation. Available on daily, weekly, or monthly basis.
• LiveChat Service Live chat with direct human consultation for sales and service, providing real-time customer support with human agents.

Quantifiable outcome

• Up to 70% of contact requests handled at 2nd Level without further escalation

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature4 records

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Concentrix: Global BPO providing customer experience, digital commerce, and trust & safety services. Comparable as a hyperscale BPO incumbent competing for enterprise customer-service RFPs across verticals including telecom, retail, and healthcare.
• Teleperformance: Global leader in customer-experience management with hundreds of thousands of agents worldwide. Comparable as a multinational incumbent BPO competing for the same enterprise customer-service contracts, with vastly greater scale and geographic reach.
• Bosch Service Solutions: Bosch subsidiary operating customer-service and back-office BPO centers, including 24/7 emergency dispatch and industry-specific support lines. Comparable as a German enterprise BPO with similar vertical specializations (mobility, trades, industrial).
• Arvato (Bertelsmann): Large German BPO subsidiary of Bertelsmann offering customer-service, supply-chain, and financial-services operations globally. Comparable as an established German incumbent offering overlapping customer-service outsourcing capabilities across many industries.
• Majorel (now TELUS International): Global customer-experience BPO (now part of TELUS International) with strong European operations. Comparable as a large multilingual BPO with German delivery centers serving similar enterprise clients across multiple verticals.
• Sitel Group (now Foundever): Global customer-experience BPO (rebranded as Foundever) operating multilingual contact centers across Europe. Comparable as a large multilingual BPO competitor for enterprise customer-service contracts.

Direct peers

• Competence Call Center (CCC): German-headquartered BPO operating multiple contact-center sites across Europe with thousands of agents. Directly comparable as a German-speaking mid-to-large BPO serving enterprise clients with multilingual customer-service operations, though at significantly larger scale.

Emerging players

• Cognigy: Düsseldorf-based enterprise conversational AI platform for customer service automation, including voice bots. Comparable as a German AI vendor enabling enterprises to automate the same inbound/outbound phone workflows that TELE-dialog currently handles with human agents.
• PolyAI: Voice-first conversational AI company building AI phone agents for enterprise customer service. Comparable as an AI-native competitor whose voice agents directly substitute for human-staffed inbound phone support that TELE-dialog provides.
• Parloa: Berlin-based AI agent platform for customer service automation, supporting voice and chat in multiple languages. Comparable as a German AI-native contact-center automation competitor attacking the same SME and enterprise phone-support market TELE-dialog serves.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/teledialoggmbh
• LinkedInlinkedin.com/company/tele-dialog-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teledialog