Parloa
- Company typePrivate
- Founded2018
- HeadquartersBerlin, Germany
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Parloa does
Parloa is a Berlin-headquartered software company that builds an AI Agent Management Platform (AMP) for enterprise customer service and contact center automation. Founded in 2018 by Malte Kosub (CEO) and Stefan Ostwald (Chief AI Officer), the platform manages the full lifecycle of enterprise AI agents — design through Parloa Studio and pre-built skills, testing via simulations and evaluations, deployment across voice, chat, and messaging channels, scaling through Subtask Agents and Agent Composition architectures, and optimization via Insights Dashboards and Data Hub. The platform supports 140+ languages and integrates natively with major enterprise systems including SAP Service Cloud, Salesforce, ServiceNow, Microsoft Dynamics, Five9, Genesys, Verint, Zendesk, Twilio, Epic, and Avaya.
Parloa's revenue model combines enterprise subscriptions for the AMP platform with usage-based components for AI interactions, sold via direct field sales, a tiered partner ecosystem (BPOs including TP/Teleperformance, Concentrix, and Foundever; SIs including KPMG, PwC, NTT DATA, and Sopra Steria), and marketplace listings (SAP Endorsed App on SAP Store). Pricing is quote-based with annual billing cadence. Customers include Allianz, SAP, Booking.com, IKEA, Swiss Life, TUI, Decathlon, Deutsche Telekom, BarmeniaGothaer, Sedgwick, and HealthEquity, spanning insurance, financial services, retail, telecom, healthcare, and travel.
As of early 2026, Parloa had surpassed $50M in ARR with 150% net revenue retention, employed roughly 380–500 people across offices in Berlin, Munich, New York, San Francisco, London, and Madrid, and operated with a $3B valuation following a $350M Series D led by General Catalyst that brought total capital raised to over $560M. The company has shipped 127+ product releases in the current year and has handled 1.1 billion AI-powered interactions to date.
Parloa firmographics
Firmographics- Name
- Parloa
- Legal name
- Parloa GmbH
- Website
- https://parloa.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
Parloa industry classification
Industry- Product category
- AI Agent Management Platform
- NAICS
- Software Publishers (5132), Software Publishers (51321), Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE)
Keywords
Where Parloa is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Offices6 records
Markets served
Parloa business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- AI Agent Management Platform Subscription: Enterprise subscription model for AI Agent Management Platform (AMP). Platform enables businesses to create and manage AI-powered digital customer service agents. Revenue metrics show $50M+ ARR with 150% net revenue retention.
- Usage-based Components: Dynamic consumption model for AI interactions. Fair Use and Dynamic Consumption policies in place for enterprise customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise tier with custom pricing based on use case, volume, and requirements |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels10 records
Parloa product offering
Product offeringCore offering
Parloa sells an AI Agent Management Platform (AMP) for enterprise contact centers, enabling businesses to design, test, deploy, and scale AI-powered customer service agents across voice, chat, and messaging channels. The platform supports the full AI agent lifecycle with model orchestration across Azure, Google, and OpenAI, multi-language support (140+ languages), and deep integrations with enterprise systems such as SAP, Salesforce, ServiceNow, and major CCaaS providers. It is sold as a subscription product to large enterprise customers with usage-based consumption components.
Product overview
Parloa is an AI Agent Management Platform (AMP) provider for enterprise customer experience, offering a comprehensive platform-plus-modules architecture. The core AI Agent Management Platform (AMP) serves as the central system for managing the full AI agent lifecycle, encompassing design (Parloa Studio with Pre-built Skills), testing (Simulations and Evaluations), deployment (Conversational Platform), scaling (Agent Composition, Subtask Agents), and optimization (Insights Dashboards, Data Hub). Supporting products include Parloa Navigator (design copilot), Parloa Lens (transparency and analytics), and the Transcripts API (programmatic access to conversation data). The platform supports voice, chat, and messaging channels across multiple languages with deep integrations into enterprise systems including SAP, Salesforce, ServiceNow, and major CCaaS providers.
Differentiator
Problem solved
Functional benefit
Brands
- AMP (AI Agent Management Platform): Parloa's core AI Agent Management Platform for designing, testing, deploying and scaling AI agents for customer service.
- Parloa Labs
- Consumer Patience Index
- Parloa Navigator
- Parloa Lens
- Parloa Promise
Products and services
- AI Agent Management Platform (AMP) Core platform for designing, testing, deploying, and scaling AI agents for enterprise customer experience. Manages the full AI agent lifecycle across voice, chat, and messaging channels with built-in security and compliance, model orchestration, and pre-built skills.
- Conversational Platform Shared foundation for orchestration, runtime infrastructure, and real-time interaction handling that powers faster, more natural AI interactions with low-latency streaming responses, interruption handling, and channel-aware behavior.
- Transcripts API API product that provides structured access to full conversation data, enabling teams to use real customer interactions for analytics, optimization, and continuous improvement.
- Parloa Navigator AI agent design copilot that addresses the expertise bottleneck barrier to enterprise AI deployment, helping teams design and build reliable AI agents.
- Parloa Lens Unified transparency and analytics solution that addresses the observability gap barrier to enterprise AI deployment, helping teams trust and monitor AI agents at scale.
Quantifiable outcome
- 90% workload reduction at switchboard (BarmeniaGothaer)
- +8 more outcomes
Companies that use Parloa
Customer profileNamed customers19 records
Segments8 records
Ideal customer profiles5 records
Parloa technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability10 records
Feature7 records
Parloa partnerships and signals
Strategic signalPartnerships
24 partnerships are on record, tiered core, select, flagship, premier and technology.
- AlvariacoreStrategic partnership integrating Parloa's agentic AI platform into Alvaria Intelligence Platform for compliant, AI-powered proactive customer experiences. Parloa becomes first and only agentic AI provider fully connected to Alvaria's outbound orchestration and compliance capabilities.
- Microsoft AzurecoreDeepened relationship with Microsoft Azure as part of strategic partner ecosystem expansion. Parloa leverages Azure AI infrastructure for enterprise deployments.
- OpenAIcoreDeepened relationship with OpenAI. Parloa develops voice-driven customer service systems utilizing OpenAI models. Featured at WAVE 2025 fireside chat with OpenAI leadership.
- TP (Teleperformance)coreGlobal BPO partner with multi-million dollar contract. TP integrates Parloa's platform into outsourced operations to deliver customer service at scale, combining AI agents with human teams.
- ConcentrixcoreGlobal BPO partner expanding AI-powered customer experience capabilities. Concentrix helping world's leading organizations transform customer experiences using Parloa platform.
- FoundeverselectGlobal BPO partner empowering brands through innovative CX outsourcing that leverages AI, data, and people to redefine customer journeys.
- SAPflagshipSAP made strategic investment in Parloa and selected Parloa to bring AI agents into SAP Service Cloud. Parloa solution available as SAP Endorsed App. Deep product collaboration planned. SAP also becoming customer using Parloa for internal IT support concierge.
- Deutsche TelekomcoreDeutsche Telekom partnered with Parloa to launch AI Agent Management Platform for customer communications. Platform enables businesses to automate support across multiple channels and 130+ languages with GDPR-compliant data security.
- KINOVApremierOnly partner exclusively dedicated to Parloa. Successfully implemented BER Airport AI agent in 6 weeks. Technology by humans, for humans - designing future of customer service agentic AI.
- NTT DATApremierIndustry-leading, secure, and automated omnichannel solutions for financial services. Scaling AI agents for enterprises with NTT's implementation expertise.
- KPMGselectWorld's leading auditing and advisory firm, uniting global expertise with Conversational AI to shape future of customer service and operations. Testing innovative AI speech solutions.
- PwCselectFrom strategy to operations, helping design, implement, and scale AI agents - secure, compliant, built for business impact.
- Sopra SteriaselectStrategic global partnership. Sopra Steria serves as official service partner for Parloa, assisting businesses with successful implementation and scaling of AI agents.
- Waterfield TechselectGlobal leader in CX transformation, helping enterprises modernize contact centers, integrate AI, and optimize engagement across every channel.
- TranscomselectDelivering next-generation CX through human-centred service and AI-augmented automation. Partnership with TUI for real-time translation AI.
- CallTowerselectPartner for voice AI implementations. Successfully deployed AI voice assistant for national insurer handling claims workflows with 71.4% automation rate.
- Five9selectJanuary 2026 integration brings agentic AI voice automation to enterprise contact centers. Parloa AI Agents integrate with Five9's Intelligent CX Platform.
- VerinttechnologyCX Automation company integration for enterprise customer experience. Verint and Parloa addressing AI agent sprawl challenges together.
- ZendesktechnologyIntegration with Zendesk platform for enterprise customer experience management.
- ServiceNowtechnologyIntegration with ServiceNow for enterprise IT service management and customer support automation.
- ibexselectConnecting leading brands with customers through data-driven engagement that protects investments, reduces risk, and accelerates ROI.
- infinit.cxpremierCustomer Experience powered by AI, guided by Empathy. Premier partner for Parloa implementations.
- logen.aipremierAI customer service specialists delivering rapid AMP implementations and exceptional experiences across complex enterprise environments.
- MUUUH!premierLeading partner for conversational AI and intelligent automation, delivering scalable, user-centered AI solutions for enterprises.
Scale indicators10 records
Recent moves10 records
Expansion highlights7 records
Parloa competitors and assessment
Company assessmentDirect peers
- Cognigy: Cognigy is a direct competitor offering an enterprise conversational and agentic AI platform for customer service automation. Both companies target large enterprise contact centers with low-code/no-code agent building, multi-channel deployment, and deep CCaaS/CRM integrations across similar regulated verticals.
- Decagon: Decagon is a direct competitor building AI agent platforms for enterprise customer support, with a similar focus on agentic AI for CX, large enterprise customers, and a model-agnostic architecture. Both target Fortune-class enterprises in regulated industries.
- Sierra AI: Sierra AI develops agentic AI platforms for enterprise customer experience, founded by Bret Taylor. Competes directly with Parloa in deploying autonomous AI agents for large enterprise customer service operations.
- Kore.ai: Kore.ai provides an enterprise conversational and generative AI platform for customer service and contact center automation. Competes with Parloa in AI agent lifecycle management, multi-channel deployment, and integration with enterprise systems.
- Yellow.ai: Yellow.ai offers an agentic AI platform for customer service automation across voice and digital channels, targeting large enterprises globally. Directly comparable to Parloa in scope, deployment model, and enterprise customer profile.
- ASAPP: ASAPP provides AI-native customer service software including voice and chat agents for large enterprise contact centers. Competes with Parloa in AI agent deployment for enterprise CX, particularly in financial services and telecom.
Broad incumbents
- Salesforce (Agentforce): Salesforce's Agentforce is a broad incumbent offering agentic AI capabilities integrated into the Salesforce CRM and Service Cloud platform. Competes with Parloa by bundling AI agents into a much larger enterprise software portfolio with deep existing customer penetration.
- Microsoft (Copilot Studio / Dynamics 365 Customer Service): Microsoft offers agentic AI capabilities through Copilot Studio and Dynamics 365 Customer Service, leveraging Azure infrastructure. Competes with Parloa as a broad incumbent already embedded in many enterprise IT and customer service environments, and a current Parloa technology partner.
- Genesys: Genesys is a leading CCaaS incumbent increasingly adding agentic AI capabilities to its contact center platform. Parloa integrates with Genesys for many deployments, but Genesys also competes for the same agentic AI budget with bundled native offerings.
- Five9: Five9 is a major CCaaS incumbent with a January 2026 partnership integrating Parloa's agentic AI. As an incumbent expanding into AI agents, Five9 is a peer that could in some cases compete with Parloa while partnering in others, depending on customer preference for native vs best-of-breed.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat7 records
Key risks6 records
Key highlights7 records
Customer concentration
Parloa social profiles
Digital presenceParloa compliance and trust
Trust signalCompliance7 records
Parloa financial estimates
Financial estimateRevenue estimate
Valuation estimate
Parloa leadership team
Management profileNumber of profiles
Profiles11 records
Parloa funding detail
Funding detailFunding overview
Funding rounds6 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Parloa M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Parloa
What does Parloa do?
Parloa sells an AI Agent Management Platform (AMP) for enterprise contact centers, enabling businesses to design, test, deploy, and scale AI-powered customer service agents across voice, chat, and messaging channels. The platform supports the full AI agent lifecycle with model orchestration across Azure, Google, and OpenAI, multi-language support (140+ languages), and deep integrations with enterprise systems such as SAP, Salesforce, ServiceNow, and major CCaaS providers. It is sold as a subscription product to large enterprise customers with usage-based consumption components.
Is Parloa a public or private company?
Parloa is a private company. It is classified as venture growth investor backed and is currently operating.
When was Parloa founded?
Parloa was founded in 2018. It employs 251 to 500 people.
Where is Parloa based?
Parloa is headquartered in Berlin, Germany, in the Europe region.
How does Parloa make money?
Two revenue lines are on record. AI Agent Management Platform Subscription is the primary driver. The others are usage-based Components.
Who are Parloa's main competitors?
Direct peers on record are Cognigy, Decagon, Sierra AI, Kore.ai, Yellow.ai and ASAPP. Broad incumbents are Salesforce (Agentforce), Microsoft (Copilot Studio / Dynamics 365 Customer Service), Genesys and Five9.
Does Parloa have an API?
Yes. Parloa provides REST APIs for custom service integration, allowing users to connect CRM or external data sources for enhanced automation and personalization. The platform also offers the Transcripts API for structured access to full conversation data, enabling teams to use conversations for further analytics, optimization, and continuous improvement.
What industry is Parloa in?
Parloa's product category is AI Agent Management Platform. Its primary akta.pro industry code is HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5132 and its SIC code is 7372.