211 Long Island
211 Long Island is a free, confidential nonprofit information and referral service that connects Nassau and Suffolk county residents to over 10,000 local health and human services agencies via a 24/7 call center and searchable online database, funded by United Way of Long Island, Suffolk County Government, and Middle Country Library Foundation.
- Company typePrivate
- Founded2010
- HeadquartersCentereach, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What 211 Long Island does
211 Long Island is a free, confidential information and referral service that connects residents of Nassau and Suffolk counties on Long Island to local health and human services agencies. Its two core products are a 24/7/365 multilingual call center (reachable by dialing 2-1-1 or the toll-free 1-888-774-7633) and a searchable online database hosted on the CommunityOS platform containing detailed, daily-updated records on over 10,000 health and human services agencies and programs. The database is operated and maintained by Middle Country Public Library, which also conducts in-person training and demonstrations at libraries across the service area, while additional topical resource pages cover housing, health insurance enrollment, severe weather, AARP/VITA tax preparation, and transportation.
The service is offered at no cost to end users and is funded through institutional partnerships with United Way of Long Island, Suffolk County Government, and the Middle Country Library Foundation, with the current 211 Long Island entity formed in 2010 when Middle Country Public Library and United Way of Long Island formalized a partnership that had operated since 1993 as the Community Resource Database of Long Island. Go-to-market is community-led and event-driven: outreach is conducted through partner libraries, county channels, community events (such as health insurance and Medicaid enrollment assistance workshops), and a website at 211li.org that supports translation into over 100 languages via Google Translate.
The organization operates as a nonprofit with 251-500 employees, primarily call specialists staffing the 24/7 helpline alongside database curators and outreach staff. Because services are provided free to users and the entity is grant-funded rather than revenue-generating, the business model is one of institutional fundraising and stewardship rather than commercial monetization — there is no pricing model, no paying customer base, and no disclosed revenue or funding figures in the source data.
211 Long Island firmographics
Firmographics- Name
- 211 Long Island
- Legal name
- 211 Long Island
- Website
- https://211li.org
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- 211 Long Island is a free, confidential nonprofit information and referral service that connects Nassau and Suffolk county residents to over 10,000 local health and human services agencies via a 24/7 call center and searchable online database, funded by United Way of Long Island, Suffolk County Government, and Middle Country Library Foundation.
- Ownership category
- akta.pro rank
211 Long Island industry classification
Industry- Product category
- Social Services Information and Referral
- NAICS
- Community Food and Housing, and Emergency and Other Relief Services (6242), Other Individual and Family Services (624190), Emergency and Other Relief Services (624230)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Housing Assistance & Homeless Services (BPAGAEAB)
- akta.pro secondary industries
- Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Elder Services & Aging Support (BPAGAEAF), Community Resources, Social Services & Transportation Coordination (HLADALAK), Social Care & Long-Term Care Benefits Administration (BPAIAKAK)
Keywords
Where 211 Long Island is headquartered
LocationHeadquarters
- HQ city
- Centereach
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
211 Long Island business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Public Funding and Grants: 211 Long Island is supported by public funding from Suffolk County Government and private foundation support from the Middle Country Library Foundation. The service is provided free to all Long Island residents.
- Partnership Funding: Financial and operational support from United Way of Long Island and other partners enables the maintenance and operation of the call center and database.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Free access to all services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
211 Long Island product offering
Product offeringCore offering
211 Long Island operates a free, confidential information and referral service for residents of Nassau and Suffolk counties on Long Island, New York. The service consists of a 24/7/365 telephone helpline (dial 2-1-1 or toll-free 1-888-774-7633) staffed by trained call specialists, and a searchable online database covering over 10,000 local health and human services agencies and programs. Callers and online users are connected to resources for food, housing, healthcare, mental health, substance abuse, employment, childcare, eldercare, legal services, and disaster response.
Product overview
211 Long Island operates as a free, confidential information and referral service consisting of two core offerings: an online searchable database and a 24/7 call center. The database contains detailed information on over 10,000 health and human services agencies and programs across Nassau and Suffolk counties, updated daily by Middle Country Public Library. The call center connects callers to services ranging from basic needs like food and shelter to specialized services including legal aid, substance abuse treatment, and eldercare. Additional resource services include housing support, health insurance enrollment assistance, severe weather information, tax preparation programs, and transportation resources.
Differentiator
Problem solved
Functional benefit
Products and services
- 211 Long Island Database
Quantifiable outcome
- Available 24/7/365 with over 10,000 agency records
- +1 more outcomes
Companies that use 211 Long Island
Customer profileSegments3 records
Ideal customer profiles3 records
211 Long Island technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
211 Long Island partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- United Way of Long IslandcoreUnited Way of Long Island is a key partner in the 211 Long Island initiative. The 2010 partnership between United Way of Long Island and Middle Country Public Library established the current 211 Long Island service. United Way of Long Island provides ongoing support and is acknowledged on the 211 Long Island website as a core supporter. Prior to 2010, the database served the region for 17 years as the Community Resource Database of Long Island.
- Middle Country Public LibrarycoreMiddle Country Public Library serves as the operational hub for the 211 Long Island database. The library maintains and updates the database daily and coordinates training and demonstrations. The partnership with United Way of Long Island established 211 Long Island in 2010. Contact for training: [email protected].
- Suffolk County GovernmentcoreSuffolk County Government is listed as a core supporter of the 211 Long Island Database. The county provides funding and institutional support for the service, helping ensure access to health and human services information for Suffolk County residents.
- Middle Country Library FoundationminorThe Middle Country Library Foundation is listed as a supporter of the 211 Long Island Database. The foundation provides financial support that helps sustain library-based operations for the 211 service.
- CommunityOScoreCommunityOS is the technology platform powering the 211 Long Island online database at 211ny4regions.communityos.org/longisland. The platform enables searchable access to health and human services agency information with geographic and language filtering capabilities.
Scale indicators5 records
Recent moves4 records
Expansion highlights4 records
211 Long Island competitors and assessment
Company assessmentEmerging players
- Health Leads: Health Leads is a national nonprofit that connects patients to community resources for essential needs like food, housing, and utilities. Comparable to 211 Long Island's mission of addressing social needs through resource connection, but focuses on clinic-embedded programs rather than open community access.
- Unite Us: Unite Us is a social care coordination platform that connects health and social service providers through a closed-loop referral network. Comparable to 211 Long Island in facilitating referrals to social services, but focused on provider-to-provider workflows and outcomes tracking rather than consumer-facing I&R.
- NowPow (Unite Us): NowPow, now part of Unite Us, was a community resource platform that matched patients to nearby services based on need, geography, and insurance. Closely comparable to 211 Long Island in maintaining a curated database of community resources with filtering by location and need type.
- Healthify (now WellSky Social Care): Healthify, now part of WellSky, provides a social determinants of health platform that screens for needs and connects patients to community resources. Closely comparable to 211 Long Island in resource database and referral functionality, but embedded within healthcare workflows rather than offered as a standalone community service.
Regional players
- Family Service League (Long Island): Family Service League is a Long Island-based human services nonprofit providing counseling, housing, senior services, and youth programs. Operates in the same geographic area with overlapping service categories, providing some of the very resources 211 Long Island refers clients to.
- Long Island Cares: Long Island Cares is a regional food bank serving Nassau and Suffolk counties, providing food assistance and related social services. Operates in the same Long Island geography and addresses overlapping community needs (food security, basic needs), though it delivers direct services rather than information and referral.
- 211 New York State: 211 New York State operates the 2-1-1 helpline and online database across other regions of New York State outside Long Island. Uses the same 211 model and community database infrastructure but covers upstate and other downstate regions, making it a sibling regional operator rather than a direct competitor.
Direct peers
- Benefits.gov: Benefits.gov is the official federal benefits portal that helps users identify and apply for government assistance programs. Comparable to 211 Long Island in helping residents navigate benefits and assistance programs, but focuses exclusively on federal/state benefits rather than the full continuum of community resources.
- findhelp (formerly Aunt Bertha): findhelp is a national social care network that connects users to free and reduced-cost programs for food, housing, healthcare, and more. Directly comparable to 211 Long Island in connecting residents to community resources, but operates at national scale with a modern digital platform used by health systems and payers.
- United Way 211 (national): 211.org is the national umbrella for the 211 information and referral network across the United States and Canada. Operates the same 2-1-1 dialing code and I&R service model as 211 Long Island, but at national scale, providing the structural backbone against which regional 211s are benchmarked.
Market position
Strengths1 record
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
211 Long Island social profiles
Digital presence211 Long Island financial estimates
Financial estimateRevenue estimate
Valuation estimate
211 Long Island leadership team
Management profileNumber of profiles
211 Long Island funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
211 Long Island M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 211 Long Island
What does 211 Long Island do?
211 Long Island operates a free, confidential information and referral service for residents of Nassau and Suffolk counties on Long Island, New York. The service consists of a 24/7/365 telephone helpline (dial 2-1-1 or toll-free 1-888-774-7633) staffed by trained call specialists, and a searchable online database covering over 10,000 local health and human services agencies and programs. Callers and online users are connected to resources for food, housing, healthcare, mental health, substance abuse, employment, childcare, eldercare, legal services, and disaster response.
Is 211 Long Island a public or private company?
211 Long Island is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was 211 Long Island founded?
211 Long Island was founded in 2010. It employs 251 to 500 people.
Where is 211 Long Island based?
211 Long Island is headquartered in Centereach, United States, in the North America region.
How does 211 Long Island make money?
Two revenue lines are on record. Public Funding and Grants are the primary driver. The others are partnership Funding.
Who are 211 Long Island's main competitors?
Emerging players on record are Health Leads, Unite Us, NowPow (Unite Us) and Healthify (now WellSky Social Care). Regional players are Family Service League (Long Island), Long Island Cares and 211 New York State. Direct peers are Benefits.gov, findhelp (formerly Aunt Bertha) and United Way 211 (national).
Does 211 Long Island have an API?
No public API is recorded for 211 Long Island.
What industry is 211 Long Island in?
211 Long Island's product category is Social Services Information and Referral. Its primary akta.pro industry code is BPAGAEAB, Housing Assistance & Homeless Services, with a secondary code of BPAIANAC, Homelessness Prevention, Shelter & Supportive Housing Services. Its NAICS code is 6242 and its SIC code is 8300.