What ARA Property Services does

ARA Property Services is an Australian facility management company specializing in commercial cleaning, healthcare cleaning, and building maintenance services across all states and territories of Australia. Founded in 1994 as CMC Property Services, the company was fully acquired by the ARA Group in May 2017 and now operates as a division within the employee-owned ARA Group, which has 4,000+ employees across 100+ locations and reported $621 million in group revenue in 2020. The company's customer base spans commercial offices, healthcare facilities (including Ramsay Healthcare and Sydney Adventist Hospital), government buildings, industrial sites, food manufacturing facilities, and educational institutions.

Name

ARA Property Services

Legal name

ARA Property Services

Website

https://propertyservices.aragroup.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Real Estate Property Managers (53131)

SIC

Sanitary Services (4950), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Association Maintenance, Vendor & Capital Project Management (BPAJAHAM)

akta.pro secondary industry

Property Management Advisory & Leasing Administration (FSAEAJAN)

Keywords

• Commercial cleaning services
• Healthcare cleaning services
• Facility maintenance services
• Industrial cleaning solutions
• Procurement supply services

Headquarters

HQ city

Hawthorn

HQ country

Australia

HQ region

Oceania

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Commercial Cleaning Services: High-quality, coordinated cleaning services provided to commercial, industrial, healthcare, education, government, and food manufacturing facilities across Australia. Services include regular scheduled cleaning, deep cleans, and specialised cleaning tasks.
2. Healthcare Cleaning Services: Specialist healthcare cleaning services for hospitals, medical centres, and clinical facilities. Includes infection control, terminal cleaning, and sterile environment cleaning. Available 24/7 for outbreak response.
3. Maintenance Services: Cost-effective preventative and reactive maintenance solutions delivered through a national network of qualified contractors. Services include carpentry, electrical, HVAC, painting, and grounds maintenance.
4. Procurement & Supply Services: Specialists in waste management, hygiene, and consumable procurement services for facilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

ARA Property Services provides high-quality, coordinated cleaning and maintenance services to commercial, industrial, healthcare, education, government, and food manufacturing facilities across Australia. Its core offerings are commercial cleaning, healthcare cleaning, and maintenance services, supported by a 24/7 National Customer Service Centre and procurement and supply services. The company is part of the ARA Group and operates through multiple sub-brands including ARA Energy & Water, ARA End of Trip, ARA Indigenous Services, and Complex Solutions.

Product overview

ARA Property Services is a facility management company offering integrated property services through a portfolio of core services and sub-brands. The company provides three primary service lines—Commercial Cleaning, Healthcare Cleaning, and Maintenance—supported by a 24/7 Customer Service Centre and Procurement & Supply services. The product portfolio is expanded through sub-brands including ARA Energy & Water (metering and energy solutions), ARA End of Trip (workplace wellness facilities), ARA Indigenous Services (Indigenous-owned cleaning services), and Complex Solutions (specialized cleaning). The offerings operate as coordinated divisions within the ARA Group, enabling multi-site contracts and integrated facility management across Australia.

Differentiator

Problem solved

Functional benefit

Brands

• ARA Indigenous Services: Indigenous owned and operated cleaning and property maintenance service business working in partnership with ARA Property Services, providing meaningful Indigenous engagement through commercial cleaning, healthcare cleaning, maintenance, and procurement services.

Products and services

• Commercial Cleaning Services Quality cleaning services for commercial and industrial spaces including offices, hotels, educational institutions, and retail spaces, covering regular scheduled cleaning, deep cleans, and daily hygiene maintenance.
• Healthcare Cleaning Services Specialist healthcare cleaning completed to strict standards (NSW Department of Health) for hospitals, medical centres, and clinical facilities including operating theatres, intensive care, and sterile environments. Includes infection control, terminal cleaning, and 24/7 outbreak response. Quality Management System audited annually by SAI Global to ISO 9001.
• Maintenance Services Cost-effective preventative and reactive maintenance solutions delivered through a national network of qualified contractors covering electrical, plumbing, HVAC, carpentry, painting, and pest control trades.
• Customer Service Centre National Customer Service Centre available 24/7 providing direct customer support for tracking requests, work orders, and resolving service issues with end-to-end information management through the proprietary eCRM system.
• ARA Energy & Water Specialist metering services business providing meter installation, maintenance, testing, and reading for electricity, water, and gas systems, with solar, battery, and EV charging installation services.
• ARA End of Trip Designs, creates, and delivers complete end-of-trip facilities for buildings including bicycle parking, lockers, showers, change rooms, and amenities to promote active commuting and workplace wellness.
• ARA Indigenous Services Indigenous owned and operated cleaning and property maintenance service business working in partnership with ARA Property Services, providing meaningful Indigenous engagement in commercial, healthcare, and industrial facilities. EcoVadis Gold Medal Status and Carbon Neutral certified.
• Complex Solutions Professional commercial cleaning company providing comprehensive commercial, healthcare, food-grade, and building/restoration cleaning services.
• Procurement & Supply Services Specialists in waste management, hygiene, and consumable procurement services for commercial facilities.

Quantifiable outcome

• Operates across all Australian states and territories
• +2 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

22 partnerships are on record, tiered core and minor.

• ARA Indigenous ServicescoreStrategic or Co-development Partner · 1 January 2017ARA Indigenous Services is a majority Indigenous owned business with the ARA Group as a minority investor. It provides cleaning services and acts as a conduit for all ARA services. Founded in 2015 by Paul McCann and Michael O'Loughlin (former Sydney Swans superstar), the partnership began when ARA acquired 49% of CMC Indigenous Services. The business has achieved EcoVadis Gold Medal Status and Carbon Neutral certification.
• ARA Fire & SecuritycoreStrategic or Co-development PartnerARA Fire & Security provides installation and service of electronic security systems and fire protection systems. Part of the ARA Group's four operating divisions.
• ARA ElectricalcoreStrategic or Co-development PartnerARA Electrical provides industrial low voltage and high voltage installation and service. One of the four complementary operating divisions of the ARA Group.
• ARA ProductscoreStrategic or Co-development PartnerARA Products manufactures a range of high security products and commercial doors, and distributes electronic security products. One of the four complementary operating divisions of the ARA Group.
• ARA End of TripcoreStrategic or Co-development PartnerARA End of Trip is a collaborative initiative within the ARA Group to design, create and deliver complete end-of-trip facilities for buildings. A joint venture between ISM Interiors & Lockin Lockers, SecuraBike (LEDA) and ARA Building Services.
• ARA Energy & WatercoreStrategic or Co-development PartnerARA Energy & Water is a specialist service partner providing expertise in meter installation and maintenance programs including exchange, testing and reading of electricity, water and gas metering systems. Part of ARA Property Services with 3,200+ staff and $1 Billion+ turnover.
• Australian Cycling TeamminorGTM or Marketing PartnerARA is the naming rights sponsor of the Australian Cycling Team. Sponsorship includes all disciplines in road, track, BMX freestyle, BMX racing, cyclo-cross, E-sports, mountain bike, and para-Cycling.
• Sydney SwansminorGTM or Marketing PartnerARA is an official partner of the Sydney Swans, a successful Australian rules football club based in Sydney. Partnership highlights dedication to community spirit and youth athlete development.
• Australian Cycling AcademyminorGTM or Marketing PartnerARA supports the Australian Cycling Academy, an elite training academy based on Queensland's Sunshine Coast with an athlete-centric approach to cycling development.
• Inner West Hawks Football ClubminorGTM or Marketing PartnerARA Group is a key sponsor of the Inner West Hawks Football Club, supporting local communities and fostering sports development.
• Sydney Writers' FestivalminorGTM or Marketing PartnerARA Group has been the Principal Partner of the Sydney Writers' Festival since 2016, supporting literary arts and community engagement.
• Melbourne Writers' FestivalminorGTM or Marketing PartnerARA Group has been the Principal Partner of the Melbourne Writers' Festival since 2020.
• National Institute of Dramatic Art (NIDA)minorGTM or Marketing PartnerARA Group is the Principal Partner for Property Services for NIDA with a multi-year commitment. Three $10,000 scholarships are given each year to three Indigenous students studying at NIDA.
• Monkey Baa TheatreminorGTM or Marketing PartnerARA is the Principal Partner of the Monkey Baa Theatre, a preeminent children's theatre company that immerses school age children in theatre production.
• Story FactoryminorGTM or Marketing PartnerARA Group is a key partner of the Story Factory, a not-for-profit creative writing centre for young people in under-resourced communities across New South Wales.
• Taronga ZoominorGTM or Marketing PartnerARA is a Crown sponsor of Taronga Zoo and began supporting the zoo in 2009. This is ARA's longest community partnership.
• Property Industry FoundationminorGTM or Marketing PartnerARA is a National Partner of the Property Industry Foundation, which aims to have a tangible impact on Youth Homelessness.
• ARA Endowment FundminorGTM or Marketing PartnerEstablished in 2009, the ARA Endowment Fund's vision is to grow to $10 million to generate hundreds of thousands of dollars annually for charitable causes. Currently supports GO Foundation, Indigenous Literacy Foundation, and David Lynch Foundation.
• GO FoundationminorGTM or Marketing PartnerThe GO Foundation offers scholarships to young Indigenous people and provides support throughout their education from school to university and into the workforce.
• Indigenous Literacy FoundationminorGTM or Marketing PartnerThe Indigenous Literacy Foundation publishes books in first languages and provides books to Indigenous communities, promoting literacy in remote Indigenous communities.
• David Lynch FoundationminorGTM or Marketing PartnerThe David Lynch Foundation promotes mental well-being through Transcendental Meditation programs, including programs specifically designed for Indigenous Australians.
• Gadigal Centre, University of SydneyminorGTM or Marketing PartnerARA Group is committed to funding for 6 years to establish scholarships for Aboriginal and Torres Strait Islander Students at the University of Sydney in Science, Engineering and Architecture and Design.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cmc-property-services
• Xx.com/ARAPSCMC

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARA Property Services