Financial Inclusion facilitators
FIFIND is an India-based Business Correspondent and field-services company that operates 10,000+ CSP outlets across rural and underserved areas to deliver banking access, merchant onboarding, and KYC services for major banks, fintechs, and the Government of Telangana.
- Company typePrivate
- Founded2012
- HeadquartersHyderabad, India
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Financial Inclusion facilitators does
Financial Inclusion Facilitators (FIFIND) is an Indian financial services and field-services company headquartered in Hyderabad, Telangana, founded in 2012. It operates as a National Business Correspondent for State Bank of India and Bank of Baroda, running 10,000+ Customer Service Point (CSP) outlets that deliver banking services — deposits, lending facilitation, and account openings — across tier 1 to tier 6 cities and 3,000+ villages, with a stated reach of 15 lakh women banked and 30+ lakh total customers onboarded.
FIFIND's product surface spans four lines: Financial Inclusion (CSP banking access via Business Correspondents), Merchant Services (onboarding, KYC verification, branding, and field surveys for fintech and digital payment platforms including Paytm, Amazon Pay, PhonePe, WhatsApp Pay, and BharatPe), a ZED (Zero Defect Zero Effect) Certification Programme issued under partnership with the Quality Council of India targeting MSMEs, and a Women Entrepreneurs program covering training, mentorship, marketing support, and collateral-free credit facilitation. Operational throughput is positioned at 5,000+ customers onboarded per day.
The business model is multi-stream: BC commissions and managed-services fees from public-sector banks, enterprise service contracts from fintechs and telcos (including Airtel, IFFL Home Finance, and Homefirst), government managed-services revenue from the Government of Telangana (Payroll-Maintenance Outsourcing Agency and Official Technology Partner), and professional-services revenue from ZED certification facilitation. Pricing is quote-based with multi-year enterprise and government contracts. The company is privately held, founder-led by Salendra Kumar Thalluri, holds ISO 9001:2015 certification, and operates with 101–250 employees across India.
Financial Inclusion facilitators firmographics
Firmographics- Name
- Financial Inclusion facilitators
- Legal name
- Financial Inclusion Facilitators
- Website
- https://fifind.in
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- FIFIND is an India-based Business Correspondent and field-services company that operates 10,000+ CSP outlets across rural and underserved areas to deliver banking access, merchant onboarding, and KYC services for major banks, fintechs, and the Government of Telangana.
- Ownership category
- akta.pro rank
Financial Inclusion facilitators industry classification
Industry- Product category
- Financial Inclusion Services
- NAICS
- Nondepository Credit Intermediation (5222)
- SIC
- Miscellaneous Business Credit Institution (6159)
- akta.pro primary industry
- Agricultural & Rural Microfinance (FSAKAGAG)
- akta.pro secondary industries
- Microfinance & Community P2P Lending (FSAKAHAD), Cash Logistics & CIT (Cash-in-Transit) Services (FSAMAOAE)
Keywords
Where Financial Inclusion facilitators is headquartered
LocationHeadquarters
- HQ city
- Hyderabad
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
Financial Inclusion facilitators business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure
Revenue model
- Merchant Onboarding Services: FIFIND provides merchant onboarding services to financial institutions and digital payment platforms, charging fees for customer acquisition, KYC verification, and merchant training. They onboard customers at scale (5000+ per day) for enterprise clients.
- CSP Outlet Operations: As a National Business Correspondent for banks like SBI and Bank of Baroda, FIFIND operates CSP outlets that facilitate banking services including lending, deposits, and account openings in underserved areas.
- ZED Certification Services: FIFIND serves as a partner for ZED (Zero Defect Zero Effect) Certification, helping MSMEs obtain Bronze certification within 24 hours. Revenue generated through certification facilitation services.
- Government Technology Partnership: As official Technology Partner for Government of Telangana State and Payroll-Maintenance Outsourcing Agency, providing technology and administrative services to government bodies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise and government service packages |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
Financial Inclusion facilitators product offering
Product offeringCore offering
FIFIND is a business correspondent and financial inclusion services provider that operates Customer Service Point (CSP) outlets and field teams to deliver merchant onboarding, KYC verification, and banking services across rural and underserved India. It also offers ZED certification facilitation for MSMEs and support programs for women entrepreneurs.
Product overview
FIFIND (Financial Inclusion Facilitators) is a multi-service platform operating as a unified suite of four interconnected products: Financial Inclusion (core financial services access via Business Correspondents across Tier 1–6 cities and rural India), Certification Programme (ZED certification enabling MSMEs to obtain Bronze certification quickly), Women Entrepreneurs (end-to-end empowerment programme covering idea-to-launch support), and Merchant Services (onboarding, KYC, branding, and marketing support for merchants). Together, these products form a cohesive financial-inclusion ecosystem targeting underserved populations and women entrepreneurs.
Differentiator
Problem solved
Functional benefit
Products and services
- Financial Inclusion A financial inclusion program that bridges traditional banking and underserved communities across Tier 1 to Tier 6 cities and rural areas, employing Business Correspondents to facilitate lending, deposits, and account openings.
- Certification Programme A ZED (Zero Effect Defective) Certification Programme that enables MSMEs — with a focus on women-owned businesses — to obtain Bronze certification within 24 hours through streamlined assessment and documentation processes.
- Women Entrepreneurs A comprehensive support programme for women entrepreneurs offering idea development, training, marketing, product development, financial guidance, networking, and mentorship services.
- Merchant Services A suite of merchant-facing services including merchant onboarding, KYC verification, field surveys, and branding/marketing support, enabling businesses to expand their customer base efficiently.
Quantifiable outcome
- 15 Lakhs+ women banked through financial inclusion programs
- +5 more outcomes
Companies that use Financial Inclusion facilitators
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles3 records
Financial Inclusion facilitators technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability1 record
Feature4 records
Financial Inclusion facilitators partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, flagship and minor.
- Quality Council of IndiacoreFIFIND is an Official Partner with Quality Council of India, enabling them to facilitate ZED (Zero Defect Zero Effect) Certification for MSMEs. This partnership allows businesses to obtain Bronze certification within 24 hours.
- Government of Telangana StateflagshipFIFIND serves as the official Technology Partner for the Government of Telangana State and operates as a Payroll-Maintenance Outsourcing Agency. This partnership is central to their government-facing operations and provides significant scale through administrative and financial operations support.
- SBI (State Bank of India)coreAs a National Business Correspondent for SBI, FIFIND has set up over 2000 CSP (Customer Service Point) outlets across Andhra Pradesh, Telangana, and Karnataka. These outlets facilitate banking services including lending, deposits, and account openings in rural areas.
- Bank of BarodacoreFIFIND collaborates as a National Business Correspondent for Bank of Baroda, enabling financial services access in underserved regions through their network of CSP outlets.
- PaytmcoreFIFIND provides merchant onboarding services for Paytm, assisting in expanding their merchant network across India. Their field teams conduct merchant onboarding, training, and support.
- AmazoncoreFIFIND assists Amazon in merchant onboarding for Amazon Pay and e-commerce expansion. They provide KYC verification, branding support, and customer acquisition services.
- AirtelminorFIFIND provides merchant onboarding services for Airtel's financial services expansion.
- IFFL Home FinanceminorFIFIND supports IFFL Home Finance in merchant and customer onboarding for home finance services.
- HomefirstminorFIFIND provides onboarding services for Homefirst financial services distribution.
- PhonePecoreFIFIND enables PhonePe digital payment platform expansion through merchant onboarding and KYC verification services.
- BharatPecoreFIFIND supports BharatPe in merchant acquisition and onboarding for their digital payment ecosystem.
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
Financial Inclusion facilitators competitors and assessment
Company assessmentDirect peers
- FINO Payments Bank: FINO Payments Bank is one of India's largest Business Correspondent / payments bank networks operating CSP-style outlets in rural and underserved areas. It directly competes with FIFIND in merchant onboarding, banking access, and last-mile financial inclusion.
- Eko India Financial Services: Eko is a Business Correspondent and fintech infrastructure provider enabling banks and digital wallets to reach underserved customers through retail agents. It directly overlaps with FIFIND's banking correspondent and merchant onboarding services.
- Spice Money: Spice Money is a leading Business Correspondent network in India, offering AePS, micro-ATM, and merchant onboarding services through a large rural outlet base. It competes with FIFIND on the same enterprise clients (banks, fintechs) and rural merchant acquisition.
- Fusion Microfinance: Fusion Microfinance is an India-focused microfinance institution providing credit to underserved rural and women entrepreneurs. It is comparable to FIFIND's rural and women-focused microfinance-adjacent activities, particularly around financial inclusion in tier 5-6 geographies.
- PayNearby: PayNearby operates a digital services and BC retail network across India, enabling banking, payments, and financial services through neighborhood retailers. It is a direct competitor to FIFIND's CSP outlet and merchant onboarding model.
- Sub-K Impact Solutions: Sub-K is an India-focused Business Correspondent that works with banks and MFIs to deliver financial services to underserved rural customers through a field agent network. It directly overlaps FIFIND's BC, merchant onboarding, and rural inclusion activities.
Broad incumbents
- Paytm Payments Bank: Paytm Payments Bank is a major payments bank with extensive merchant onboarding capabilities and a key FIFIND client. As a much larger incumbent building its own BC-style network, it is both a buyer of FIFIND services and a long-term competitive threat.
- Satin Creditcare Network: Satin Creditcare is a listed Indian microfinance institution serving rural women borrowers. It shares the same end-customer focus on rural women and underserved entrepreneurs and competes for similar government and impact-linked partnerships as FIFIND.
- Airtel Payments Bank: Airtel Payments Bank operates one of the largest payments-bank networks in India and is also a FIFIND enterprise client for merchant onboarding. It represents both a competitor (banking-included model) and a partner for FIFIND.
- Jana Small Finance Bank: Jana Small Finance Bank is a regulated small finance bank serving underbanked and unbanked segments including rural and women entrepreneurs. It uses a Business Correspondent–like distribution approach comparable to FIFIND's model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Financial Inclusion facilitators social profiles
Digital presenceFinancial Inclusion facilitators compliance and trust
Trust signalCompliance2 records
Financial Inclusion facilitators financial estimates
Financial estimateRevenue estimate
Valuation estimate
Financial Inclusion facilitators leadership team
Management profileNumber of profiles
Profiles1 record
Financial Inclusion facilitators funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Financial Inclusion facilitators M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Financial Inclusion facilitators
What does Financial Inclusion facilitators do?
FIFIND is a business correspondent and financial inclusion services provider that operates Customer Service Point (CSP) outlets and field teams to deliver merchant onboarding, KYC verification, and banking services across rural and underserved India. It also offers ZED certification facilitation for MSMEs and support programs for women entrepreneurs.
Is Financial Inclusion facilitators a public or private company?
Financial Inclusion facilitators is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Financial Inclusion facilitators founded?
Financial Inclusion facilitators was founded in 2012. It employs 101 to 250 people.
Where is Financial Inclusion facilitators based?
Financial Inclusion facilitators is headquartered in Hyderabad, India, in the Asia region.
How does Financial Inclusion facilitators make money?
Four revenue lines are on record. Merchant Onboarding Services are the primary driver. The others are CSP Outlet Operations, ZED Certification Services and government Technology Partnership.
Who are Financial Inclusion facilitators's main competitors?
Direct peers on record are FINO Payments Bank, Eko India Financial Services, Spice Money, Fusion Microfinance, PayNearby and Sub-K Impact Solutions. Broad incumbents are Paytm Payments Bank, Satin Creditcare Network, Airtel Payments Bank and Jana Small Finance Bank.
Does Financial Inclusion facilitators have an API?
No public API is recorded for Financial Inclusion facilitators.
What industry is Financial Inclusion facilitators in?
Financial Inclusion facilitators's product category is Financial Inclusion Services. Its primary akta.pro industry code is FSAKAGAG, Agricultural & Rural Microfinance, with a secondary code of FSAKAHAD, Microfinance & Community P2P Lending. Its NAICS code is 5222 and its SIC code is 6159.