What Cyzap does

Cyzap, Inc. is a privately held IT services and hosted-software vendor founded in 1995 and headquartered in Goodyear, Arizona, with operational offices in Omaha, Nebraska. The company builds and operates a suite of hosted web applications aimed primarily at credentialing organizations, community corrections agencies, and membership-based associations. Its core products are zapCertify (a credentialing management platform covering applications, exam registration, continuing education tracking, recertification, billing, and provider management), zapSite (a content management and publishing system that separates content from templates), zapManager (a general-purpose record management platform with modules for payments, communication, tasks, online signup, and CEU tracking), and eZAssess (an online assessment management system used by state corrections agencies for tools such as LSI and ASUS). All products are built on the company's proprietary dbZap CGI platform and delivered under a hosted ASP/SaaS model from Cyzap-owned data centers running Windows-based infrastructure with Cisco networking equipment.

Cyzap generates revenue through recurring hosted-software subscriptions for its credentialing and content management platforms, supplemented by professional services (web design, IT consulting, networking/security implementation) and ancillary fees from domain registration. Pricing for core platforms is quote-based and not publicly disclosed, while domain registration is transparently priced starting at $25/year. Its go-to-market is sales-led and vertical-focused, relying on direct relationship selling, industry conference presence (e.g., NOCA, ICE), and published case studies. Named customers include the National Commission for Health Education Credentialing (NCHEC, with 6,000+ active CHES users), the HR Certification Institute, the NSCA Certification Commission, the Florida Certification Board, the Board of Pharmacy Specialties, the State of Kansas, the Oklahoma Department of Corrections, the National Board of Public Health Examiners, the SportsTurf Managers Association, and Complete Music. The company is founder-controlled under President & CEO Gunnit Khurana, has no disclosed external institutional investment, and has not been involved in any disclosed mergers, acquisitions, or funding rounds.

Name

Cyzap

Legal name

Cyzap, Inc.

Website

https://cyzap.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Cyzap is a privately held IT services vendor founded in 1995 that builds and hosts credentialing, content management, and assessment software for certification bodies, community corrections agencies, and membership associations in the United States.

Ownership category

akta.pro rank

Product category

Credentialing Management Software

NAICS

Software Publishers (51321)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Core LMS Platforms (Academic & Corporate) (EDAFAAAA)

Keywords

• Credentialing management software
• Online assessment solutions
• Web content management
• Hosted application services
• IT consulting and hosting

Headquarters

HQ city

Goodyear

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Software as a Service (Hosted Applications): Cyzap offers zapCertify, zapManager, zapSite, and other solutions as hosted systems. Clients pay for access to the platform without maintaining their own servers. This includes data backups, security, and maintenance handled by Cyzap.
2. Professional Services: Web design services including site planning, layout planning, content development, and configuration. Also includes IT consulting, networking/security services, and implementation support.
3. Domain Registration: Domain registration and renewal services offered at competitive rates ($25/year starting, $29.95 for one year, $49.95 for two years).

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Cyzap develops and hosts proprietary web-based software for credentialing, content management, assessment, and records workflow, delivered as SaaS from its own data centers to certification bodies, corrections agencies, and membership associations. Its portfolio includes zapCertify (credentialing management), zapSite (CMS), zapManager (records/workflow), eZAssess (online assessment), and zapProperty (listings), complemented by web design, IT consulting, networking/security, and hosting services.

Product overview

Cyzap offers an integrated suite of web-based software products and IT services focused on credentialing, certifications, content management, and business process automation. Their core product portfolio includes zapCertify (credentialing management system), zapSite (website content management and publishing system), zapManager (contact and workflow management), and eZAssess (online assessment management). These products operate as a unified platform with optional modules including zapProperty for listings management. The company also provides complementary professional services including web design, IT consulting, networking/security services, and data center hosting. The platform is designed to streamline credentialing organizations, community corrections agencies, and associations by offloading data entry workload to clients while maintaining institutional control.

Differentiator

Problem solved

Functional benefit

Brands

• zapCertify: All-inclusive, customizable credentialing management solution designed for organizations that track and manage credentialing information, continuing education, testing, licensure, certifications, competency assurance and regulatory standards.
• zapSite
• zapManager
• eZAssess
• zapProperty
• zapRegister
• dbZap

Products and services

• zapCertify All-inclusive, customizable credentialing management solution for organizations that need to track credentialing information, continuing education, testing, licensure, certifications, competency assurance, and regulatory standards, including application management, exam registration, certification management, CE tracking, recertification, billing/payments, provider management, and integrated online services; offered as a hosted system.
• zapSite Web-based Content Management and Publishing System that separates content from templates and HTML, providing WYSIWYG editing, multi-user authoring, automated navigation generation, and brand consistency for non-technical website administrators.
• zapManager General-purpose Record Management System with a Master Record Management Module plus modules for Payments, Communication, Tasks, Online signup, and CEU tracking, intended to integrate front-office and back-office workflow for member and contact organizations.
• eZAssess Online Assessment Management System that centralizes assessment administration, provides customized reports, data entry with quality controls, and automated calculations of scores, treatment guidelines, referral guidelines, and profile summaries for community corrections agencies.
• zapRegister Domain Registration Domain registration and renewal service offered by Cyzap with transparent annual pricing starting at $25/year and no hidden Internic fees.
• Web Hosting Services Data center hosting on a Cisco Powered Network with redundant servers, RAID storage, APC power backups, and a Windows 2003 Advanced Server platform, supporting Cyzap's hosted SaaS delivery model.
• IT Consulting Services Application development on Microsoft platforms, internet and web consulting, and helpdesk support drawing on over 65 years of combined IT experience across Cyzap's engineering team.
• Networking / Security Services Local, wide, and wireless area networking services plus network security including VPN deployments, delivered using Cisco networking products.
• Web Design Services Structured website design methodology comprising site planning, layout planning, and content development and population, executed using Cyzap's zapSite content management platform.

Quantifiable outcome

• Eliminated duplicate data entry for NCHEC by linking website and database systems
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Prometric: Prometric operates one of the largest global credentialing and certification testing networks, representing the incumbent benchmark that Cyzap's eZAssess competes against in the community corrections and certification testing market.
• Pearson VUE: Pearson VUE is a dominant credentialing and certification testing services provider; while much broader than Cyzap, it serves the same certification-body customer base and partners with many of the same HRCI/NSCA-type programs.
• Cornerstone OnDemand: Cornerstone OnDemand offers a broad talent management and learning platform with credentialing/CE tracking features that overlap with Cyzap's continuing education and certification management capabilities at the enterprise end of the market.

Direct peers

• MemberClicks: MemberClicks is an association management platform serving small-to-midsize membership organizations, overlapping with Cyzap's zapSite and zapManager offerings for the same nonprofit/association vertical.
• Wild Apricot: Wild Apricot provides association management software (membership, events, website, payments) to small/mid nonprofits, comparable to Cyzap's web design, content management, and member service offerings for similar customers.
• Questionmark: Questionmark offers an online assessment management platform used by certification and credentialing organizations, the closest direct comparison to Cyzap's eZAssess assessment product.
• Credentialing Engine: Credentialing Engine is a standards-focused credentialing management platform serving certification bodies and issuers, directly overlapping Cyzap's zapCertify customer profile and NCCA-compliance value proposition.
• YourMembership (Y Membership): YourMembership delivers membership management, credentialing, and learning tools for associations, competing for the same nonprofit/membership-based customer base that Cyzap serves with zapManager.
• Scitent: Scitent provides credentialing, certification, and continuing education management software for professional associations, the most direct comparable to Cyzap's zapCertify platform and CE tracking modules.

Others

• IMS Global (now 1EdTech): 1EdTech (formerly IMS Global) defines interoperability standards like Open Badges and Comprehensive Learner Record that increasingly shape credentialing software requirements; Cyzap's NCCA-aligned platform must interoperate with these standards.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cyzap